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Long Island Office Equipment, Inc.

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Long Island Office Equipment, Inc. Reviews (1)

Review: Brother MFC J430W, serial # [redacted]Purchased by my brother, on 11/**/2012, at Staples in [redacted] and given to me as a gift.I registered the MFC, on line, with Brother on 12/*/20132.MFC stopped functioning on [redacted] Called Brother, [redacted] spoke with [redacted] regarding warranty & repair. He assured me it was still under warranty and told me to take it to LI Office Equipment, Inc., in [redacted]11/**/2013 Called LI Office Equipment, Inc., spoke with [redacted] She told me a need a work order number from Brother. She asked for the MFCs serial number. I gave it to her. She told me she didnt think the MFC was still under warranty due to the warranty starting when the MFC was made. Any warranty I ever had started from purchase date.11/**/2013 Called Brother, again. Spoke with [redacted]. Told her what [redacted]said about the warranty. [redacted] reassured me the MFC was still under warranty and the repair shop calls for the work order number. [redacted] turned me over to [redacted] to trouble shoot the MFC. 11/**/2013 Called LI Office Equipment, Inc. [redacted]said to bring the MFC in to be checked.11/**/2013 Dropped the MFC off at LI Office Equipment, Inc. Claim Number [redacted]/*/2013 Called LI Office Equipment, Inc. to see how the repair was coming. [redacted]told me it was not longer under warranty, as per Brother.12/*/2013 Called Brother, spoke with [redacted]. He said a copy of the registration was sent to [redacted]. MFC needs to be inspected and diagnosed before a work order is given.12/*/2013 Called LI Office Equipment, Inc. [redacted]told me she tried to get part from Brother and it wouldnt go through. She will check with [redacted] and I should touch base with her tomorrow.12/**/2013 Called LI Office Equipment, Inc. [redacted]put me on the phone with a man named [redacted] who said he was [redacted] suggested I stop calling it a work order, its called a service request. He, also, suggested I go back to Staples for a copy of the purchase receipt.A few hours later [redacted]called me and told me she worked things out with Brother and they are sending the part.12/**/2013 I faxed a letter to Brother with a cc to LI Office Equipment, Inc. Havent heard from Brother or LI Office Equipment, Inc. All I want is my MFC repaired and returned to me. Do you think I should take LI Office Equipment, Inc. to small claims court?Desired Settlement: Would like my MFC repaired and returned to me.

Business

Response:

We installed the software for the Brother MFC J430w on 2 PC's to test connection problem. Failed both times. Replaced USB cable still failed. Ordered new main [redacted]. installed in machine re set country code still failed getting a DL error. Called Brother we requested a replacement machine.

Brother faxed form filled out faxed back and brother sent replacement machine.

Called customer 1/**/14 to pickup machine.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Although the Brother MFC has been replaced and was returned to me, yesterday, I haven't had a chance to set it up. My advice to Brother is to find a new company to service their machines. LI Office Equipment, Inc. leaves a lot to be desired in the customer service area and their all over business practices. WHY DID IT TAKE ALMOST TWO MONTHS TO DO THIS REPAIR?

Sincerely,

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Description: OFFICE EQUIPMENT

Address: 148 Remington Blvd Ste 2, Ronkonkoma, New York, United States, 11779-6963

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