Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
The slushy machine that we provided was not an old machine. The button on the cotton candy machine does not control the speed but rather temperature. It is removed because the correct setting is made prior to delivery and there is no reason to alter it. When altered the machine will not work...
properly so it is pre-set and removed so that the customer does not make the mistake of changing the setting. The pretzel machine is a display/warmer box and is not intended to cook the pretzels. All machines are tested before delivery and upon return. Our records indicate that all machines were working properly both when delivered and also upon their return. We called the customer and after discussing the issues we felt that there was a possible a problem with the electric at their home which could have contributed to the problems they were experiencing. None the less we have made arrangements with the customer to provide credit on their next order as an act of good customer relations as they claimed that there were unable to use some of the machines they rented. We do not feel that there was any problem with any of the machines but rather with the electric system at the location of use. Which is most likely why several of the machines did not work at the site and continued to function fully upon their return. The customer seemed to be happy with our resolution.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
The slushy machine that we provided was not an old machine. The button on the cotton candy machine does not control the speed but rather temperature. It is removed because the correct setting is made prior to delivery and there is no reason to alter it. When altered the machine will not work...
properly so it is pre-set and removed so that the customer does not make the mistake of changing the setting. The pretzel machine is a display/warmer box and is not intended to cook the pretzels. All machines are tested before delivery and upon return. Our records indicate that all machines were working properly both when delivered and also upon their return. We called the customer and after discussing the issues we felt that there was a possible a problem with the electric at their home which could have contributed to the problems they were experiencing. None the less we have made arrangements with the customer to provide credit on their next order as an act of good customer relations as they claimed that there were unable to use some of the machines they rented. We do not feel that there was any problem with any of the machines but rather with the electric system at the location of use. Which is most likely why several of the machines did not work at the site and continued to function fully upon their return. The customer seemed to be happy with our resolution.