Long John Silvers

Corporate you should be ashamed of yourselves! We went to the Plano TX location on Parker Road. We were so excited to eat there after driving and hour and half to eat at your location. We placed our order, paid for our food and they cooked it fresh. NEXT we asked for the tartar sauce for fish-- WE WERE TOLD THEY DID NOT HAVE ANY. AFTER I CAME OUT OF THE SHOCK-- I ASKED FOR BUTTER for the hushpuppies- AGAIN WE WERE TOLD NO WE DO NOT HAVE ANY--COMING OUT OF THE SHOCK AGAIN- I WAS FURIOUS. YOU HAVE RAISED YOUR PRICES AND SHORTCHANGED YOUR CUSTOMERS. You leave your employees to have to face you're paying customers with empty hands not knowing what to say.
WHY WOULD YOU RAISE YOUR PRICES AND THEN NOT HAVE THE STANDARD CONDIMENTS TO OFFER WITH THE MEAL? WHY WOULD THE MANAGER NOT HAVE PLACED A SIGN ON THE DOOR REGARDING OUT OF CONDIMENTS-----?
WHY WOULD THEY NOT HAVE TOLD US BEFORE PLACING THE ORDER THAT NO CONDIMENTS WERE AVAILABLE?
Furthermore, why didn't the manager step-up and extend an apology? No one stepped up to acknowledge that role. No compensation was offered. So, as I sat at my table, I watched customers come in and experience the same reply AFTER THEY PLACED AND PAID FOR THEIR ORDER..
YOU HAVE A GROGERY STORE ON EVERY CORNER- YOU ARE WITHOUT EXCUSE FOR YOUR POOR MANAGEMENT..
I CAN SAY THAT THE EMPLOYEES WHO COOKED OUR FOOD DID A GREAT JOB- BUT DUE TO YOUR STINGYNESS WE WILL NOT RETURN TO ANY OF YOUR LOCATIONS. LAST, FEEL FREE TO REIMBURSE MY MOTHER FOR THE MEAL(8 PIECE FAMILY MEAL) SHE PAID FOR. BECAUSE I TOO HAD TO PICK HER UP OFF THE FLOOR FROM THE SHOCK!

I am not sure why Mr [redacted] even submitted a complaint as he was advised on 12/7/that we would make a onetime exception and validate his rebateMr [redacted] was correctly denied for the offer because he only submitted a partial copy of his West Marine sales receiptUnfortunately the bottom portion was cut off and that is where his purchase date would have been foundThis is why Mr [redacted] was denied for purchase date, because there was no purchase date to confirmMr [redacted] has been contacted twice via email by Mercedes in our Customer Service CenterBoth times explaining that he was valid for the offerThe most recent contact was on 1/10/the one prior was on 12/7/The processing time for this offer is about weeks from the date that an exception was made to make Mr [redacted] valid on 12/7/Mr [redacted] is always welcome to phone the Customer Service Team at [redacted] for further updates or status of his rebateThank you!

Actually, at the same time that I submitted my complaint to the Revdex.com, I had also contacted Standard Horizon directly On the same day I made these contacts, I received an email from Hans R***, Standard Horizon customer service, informing me that I would be receiving the rebate directly from the parent company of Standard Horizon (Yaesu) This will definitely satisfy my complaint What I don't agree with is the claim that Rapid-Rebates contacted me in early December that my claim would be rejected because my receipt from West Marine was not complete Both of those claims, one, that they contacted me in December and 2, that my receipt was missing the bottom half, are totally false I think this is just a ruse to try and put the blame on me as the consumer This company's file is riddled with complaints They are not creditable Thankfully, Standard Horizon and it's parent company are I have used Standard M Horizon marine electronics aboard my boats for years and have never had a problem The fact that they made a poor decision regarding an outside vendor to process their rebates can be overlooked by the fact that their customer service is outstanding Standard Horizon has indicated in their email of 1-13-that my rebate will be processed withing the next 2-weeks That being said, I will consider this complaint closed unless there is a problem with that I thank both the Revdex.com of Northern Arizona and Standard Horizon for their prompt attention to this matter

Hi, Just to be clear on the facts it is because the check process is automated and processed in huge batches as they are approved to be released by the client that we have no way to process any one check faster than any other check in their batchI am sorry that you had issues prior to this rebate but MrG*** had nothing to do with thatContinental Promotion Group was sold in early I promise that you will receive your check shortlyPlease feel free to call us at ###-###-#### if you would like to talk further

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I have not received the coupons for the two free meals as indicated in the letter from the business. if these are received by me I will consider the matter closed and be satisfied. thank you
Regards,
*** ***

Dear *** ** ***,
I am the owner of the Long John Silvers is Shepherdsville KyI am very sorry for the poor customer service that you received at my storeIt was never our intention to turn away any customers with this promotionWe have run this in the past on father's day and it was not communicated to the field that it was to be honored the entire weekend
I don't need to make excuses, I want to remedy the problemI thought this was already taken care ofFor that I am sorry as wellEnclosed are coupons for free dinnersThis is the least that I can do to try and earn your business backThanks for taking the time to let us know of your experienceGood or bad, in this case bad, I do want to know what is going on in my stores
Sincerely,
*** ***
***
cell***
fax ###-###-####

Dear [redacted],
I am the owner of the Long John Silvers is Shepherdsville Ky. I am very sorry for the poor customer service that you received at my store. It was never our intention to turn away any customers with this promotion. We have run this in the past on father's day and it was not...

communicated to the field that it was to be honored the entire weekend.
I don't need to make excuses, I want to remedy the problem. I thought this was already taken care of. For that I am sorry as well. Enclosed are coupons for 2 free dinners. This is the least that I can do to try and earn your business back. Thanks for taking the time to let us know of your experience. Good or bad, in this case bad, I do want to know what is going on in my stores.
Sincerely,
[redacted]
[redacted]
cell[redacted]
fax ###-###-####

Actually, at the same time that I submitted my complaint to the Revdex.com, I had also contacted Standard Horizon directly.  On the same day I made these contacts, I received an email from Hans R[redacted], Standard Horizon customer service, informing me that I would be receiving the rebate directly from the parent company of Standard Horizon (Yaesu).  This will definitely satisfy my complaint.  What I don't agree with is the claim that Rapid-Rebates contacted me in early December that my claim would be rejected because my receipt from West Marine was not complete.  Both of those claims, one, that they contacted me in December and 2, that my receipt was missing the bottom half, are totally false.  I think this is just a ruse to try and put the blame on me as the consumer.  This company's file is riddled with complaints.  They are not creditable.  Thankfully, Standard Horizon and it's parent company are.  I have used Standard M Horizon marine electronics aboard my boats for years and have never had a problem.  The fact that they made a poor decision regarding an outside vendor to process their rebates  can be overlooked by the fact that their customer service is outstanding.  Standard Horizon has indicated in their email of 1-13-17 that my rebate will be processed withing the next 2-3 weeks.  That being said, I will consider this complaint closed unless there is a problem with that.  I thank both the Revdex.com of Northern Arizona and Standard Horizon for their prompt attention to this matter.

I am not sure why Mr. [redacted] even submitted a complaint as he was advised on 12/7/16 that we would make a onetime exception and validate his rebate. Mr. [redacted] was correctly denied for the offer because he only submitted a partial copy of his West Marine sales receipt. Unfortunately the bottom...

portion was cut off and that is where his purchase date would have been found. This is why Mr. [redacted] was denied for purchase date, because there was no purchase date to confirm. Mr. [redacted] has been contacted twice via email by Mercedes in our Customer Service Center. Both times explaining that he was valid for the offer. The most recent contact was on 1/10/17 the one prior was on 12/7/16. The processing time for this offer is about 8 weeks from the date that an exception was made to make Mr. [redacted] valid on 12/7/16. Mr. [redacted] is always welcome to phone the Customer Service Team at [redacted] for further updates or status of his rebate. Thank you!

Because of Mr. G[redacted] history of failing to make payment on rebates with Continental Promotion Group, I cannot trust his word alone that payment will be made in the future, and cannot mark this response as satisfactory until payment has been made.The rebate checks issued by this firm are highly automated, so I am unconvinced that an additional two weeks to produce payment are necessary after the amount of time that has already passed. It should be possible to release a check today and deliver next week.

Hi, Mr. [redacted] is correct in that he does have 3 valid purchases all processing for $4.00 each. I do apologize for the time it is taking to receipt the rebate check and would expect a $12.00 check to mail out in the next two weeks. Due to this being a Black Friday offer with an over whelming...

response it is taking a little longer to process then what was originally anticipated before the start of the offer. Mr. [redacted] will be receiving his rebate and nothing more is needed to validate his submission. Thank you!

Revdex.com spoke with the manager at Long John Silver who said that she would reach out to the customer directly to address her issues.

Review: It appears every time I visit Long John Silver they seem to always have some kind of issues not enough food or no food out of this product out of that product example Fish, Fries, Bread, Soda, Ice cream just to name a few.. Not quite sure how you call yourself a Fish place and don't even have fish. Dinning area is always locked note on door use drive thru. I like to dine in not use drive-thru. Hours on door are never honor they close early or don't even brother to open up at all and I'm talking nice weather permitting opening no rhyme or reason why they are close and nothing on the door stating why. On Monday March 16,2015 at 2:30pm I try to dine in at the restaurant only to fine doors lock and sign on door no A&W products which is always on the door and a mop bucket sitting in the lobby at the front door drive thru was not open either it was very dark in the store no lights no signs of the store even opening. I return on Tuesday March 17, 2015 at 4:00pm to dine in and the door's were locked lights out drive thru not open and the same mop bucket was sitting in the same place. I called my local E.H. Department to see if they had been shut down by them they contact me and said no. I have tried to contact Long John Silver Corporation to lodge my complaint which is very hard to do cause I can't fine which corporation handle's this particular branch/region.Desired Settlement: The settlement that I would like is that Long John Silver will honor what they advertise if they say there hours of operation are 10am-10pm then be a business of integrity and hire enough qualified staff to meet the criteria. If there menu board have items on the board then please I urge you to walk in character and order enough food to run the business properly. I would also like to hear from Long John Silver in form of a letter or phone call letting me know that my voice have been heard.

Business

Response:

Revdex.com spoke with the manager at Long John Silver who said that she would reach out to the customer directly to address her issues.

Review: I had the worse experience at the Long John Silvers in Lynchburg, Va on wards rd. I ordered 2 separate orders. I noticed that I didn't get a piece fish that cost $1.79. I decided to turn around and go back to get it. I showed the cashier my receipt and explained to him what I'm missing. He went to the back and talked to someone. A few minutes later a man came to the window and asked me for my other receipt and he also wanted to look in my bags, I refused. I showed him from the car that I didn't have the fish. I didn't know they had to investigate to that extent for a piece of fish. He told me to move down to the walk way area, I refused. It was a simple transaction that could've been done in less than 2 minutes. The problem is he called the cops on me. Yes after 20 minutes I'm very mad and I voiced how mad I was. The cop came and this made me feel like I'm a criminal. She asked for my drivers license like I've done something wrong. I was in retail customer service for over 10 years. What he should've done was listen to my problem, apologize for the mistake & then rectify the problem. His issue was he lacked communication skills to approach customers and also lacked the management skills to resolve a situation in this company. He needs to be trained properly. All I wanted was what rightly mine. After 45mins at the drive thru I guess the police officer told the man to give me a refund. I'm crying while all this is going on mine you. I'm feeling humiliated, embarrassed and shocked. through It took him so long to give my $1.79, I wanted my entire order refunded. I didn't want the food anymore and he refused. I want something done.Desired Settlement: I want both of my transactions refunded $16.29 and $7.80 I guess minus the $2 I was given.

Business

Response:

Company sent the consumer a refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]