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Thank you for letting us respond to the complaintThe refund check ($**00) was sent out March *** 2014, we overnighted the letter and check and it was delivered on March ** at 8.28am, the deliver details are belowThis is an excerpt from the contract the customer signed when they enrolled for camp
"Enclosed with agreement is $1,For all enrollments received before December **, 2013: if cancellation is requested in writing before March **, 2014, tuition payments will be refunded in full on July**, For all enrollments received after December **, 2013: if cancellation is requested in writing before March **, 2014, tuition payments will be refunded less $registration fee on July **, Any outstanding balance due must be paid before the child may be admitted to CampCampers who sign up for six weeks and reduce their stay to three weeks after April **, will receive no refund of unused tuition and may be cancelled for the entire season with a refund less registration fee of $In the event any disputes arise out of this agreement or otherwise, the parties to this agreement consent to the jurisdiction of local, state and federal courts for or in the County of Hamilton in New York State"
We should have waited until July to send the refund but we did not want to so we sent it earlierWe did tell the customer we would send it out March *** but due to illnes in the office it slipped to March ***We have since changed our office policy and all refunds will now be sent out July *** as per the contractWe are sorry that we have lost this customers trust and we do wish their family our best wishesThank you*** *** ***
Detail of Delivery of the Check and the customer was emailed the tracking number
Scheduled Delivery Day: Tuesday, March **, 2014, 12:pm
Money Back Guarantee
Signed for By: *** *** // 8:am
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none; background-attachment: scroll; background- padding: 0in 6.75pt 5.25pt; background-position: 0% 0%; background-repeat: repeat repeat;">
Thank you for letting us respond to the complaintThe refund check ($**00) was sent out March *** 2014, we overnighted the letter and check and it was delivered on March ** at 8.28am, the deliver details are belowThis is an excerpt from the contract the customer signed when they enrolled for camp
"Enclosed with agreement is $1,For all enrollments received before December **, 2013: if cancellation is requested in writing before March **, 2014, tuition payments will be refunded in full on July**, For all enrollments received after December **, 2013: if cancellation is requested in writing before March **, 2014, tuition payments will be refunded less $registration fee on July **, Any outstanding balance due must be paid before the child may be admitted to CampCampers who sign up for six weeks and reduce their stay to three weeks after April **, will receive no refund of unused tuition and may be cancelled for the entire season with a refund less registration fee of $In the event any disputes arise out of this agreement or otherwise, the parties to this agreement consent to the jurisdiction of local, state and federal courts for or in the County of Hamilton in New York State"
We should have waited until July to send the refund but we did not want to so we sent it earlierWe did tell the customer we would send it out March *** but due to illnes in the office it slipped to March ***We have since changed our office policy and all refunds will now be sent out July *** as per the contractWe are sorry that we have lost this customers trust and we do wish their family our best wishesThank you*** *** ***
Detail of Delivery of the Check and the customer was emailed the tracking number
Scheduled Delivery Day: Tuesday, March **, 2014, 12:pm
Money Back Guarantee
Signed for By: *** *** // 8:am
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