Long Lost Jewelry

I DO NOT WRITE REVIEWS until I’ve absolutely have had it! I placed an order recently one order through Long lost jewelry and another through Aquatic Aviation for an electric surfboard, both in the same day. I asked for shipping info to LLJ several times before I finally received a response. It took 21 days for my surfboard to come in FROM OVERSEAS and still have yet for an order from a few states away to to get here. The sad thing about it I’ve bought from LLJ several times before and have always had the same sad experience but the POSITIVE thing there is a lot of ‘slightly used’ LLJ that’s half the cost AND the shipping speed is 💯 faster! This is the last time I order from LLJ

I placed an order on July 27 and still haven’t received any shipping information or communication from Long Lost Jewelry whatsoever. I have emailed them twice, sent three texts, and I sent a message on Instagram and still cannot get anyone to respond to me. I’ve been a loyal customer for years and have never received such absolutely terrible service from this company. I spent over $100 on my order and have no idea when or if I will receive it. I even paid extra for the route package protection which now seems like a joke since the package isn’t being shipped. I can’t even reach someone to cancel my order since they don’t seem to want to ship it. I’m so disappointed and frustrated. I just want my order and this will be the LAST order I ever place with this company.

We did respond the customer's emails We offered to repair the necklace for the customer (we do this as a curtesy) but could not match up the turquoise pieces in her necklace so we offered her a store credit We offered her a store credit because she said this was a gift from an aunt and
we can only refund the payment method used on the order We are offering her a store credit or a full refund to the payment method used on the order because we don't have the means to replace her necklace IT is out of stock This necklace was also being returned months after it was purchased (which is against our policy) We take returns within days of receipt but we didn't want her to be unhappy We are offering a FULL REFUND or a store credit, we cannot replace the necklace because we do not have any more in stock This complaint is ridiculous

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that once they refund the person who bought me the gift, I will be satisfiedThank you for your assistance.
*** ***

We have dealt with the customer service representative who dropped the ball on this return/replacement.  We have refunded the customer the full amount for the return and sent out a replacement.

Review: This could also be under customer service issues or billing issues..First issue: I received a bracelet a while back from the company and they responded to my email saying they would fix it and send it to their address. I have sent the bracelet about two months ago now (which was not cheap) and I have emailed and called the company multiple times with no response.Second issue: I returned another bracelet from the company and I know they received it from the post office tracking, however, no one has contacted me back about this either and when my account will be credited back. These items were not cheap and there has been no response from the multiple times I have contacted the companyDesired Settlement: Refund and replacement desired

Business

Response:

We have dealt with the customer service representative who dropped the ball on this return/replacement. We have refunded the customer the full amount for the return and sent out a replacement.

Review: To start, I received a necklace as a gift last October from long lost jewelry from a family member. My birthday was actually in august however the company failed to send the necklace on time to the family member who bought it for me. The necklace was valued at 200 dollars and yet they were unable to properly service their customer. Once I finally received the necklace I wore it once and it broke right off my neck. I was disgusted with the fact that my aunt spent so much money on something that clearly had such little quality and from a company that sent the necklace two months late. When I made an attempt to exchange the necklace, I sent it with a tracking number through USPS. That was on March 8th. It said it arrived on March 12th. Yet I received no confirmation email on my exchange even after I had emailed them before I sent my necklace. I emailed them and no response. I had to write on their Facebook to get any attention, and when I finally did their customer sales rep named [redacted] was incredibly rude to me. She told me according to their jeweler the necklace breaking was my fault. When in fact it was the poor quality of the necklace that caused it to break. She also told me she would be doing me a favor by giving me store credit the same amount as the necklace to their online shop seeing as it was my fault that the necklace broke. I was furious!!! Is that anyway to speak to a customer after a month of being ignored? She then told me if I wanted it fixed it would take months because they did not have the necessary materials to fix it. The necklace is now sold out. I think they do not want to spend money on the repairs for the necklace, I do not want store credit to their store I do not like the quality of their other jewelry. I would just like my necklace fixed. I am going on three months of them so rudely ignoring my emails. They have my 200$ necklace and I would like it fixed, and I would like their business rating to be lowered considerably.Desired Settlement: I would like my necklace repaired, and sent back immediately and a personally apology from the owner of the company.

Business

Response:

We did respond the customer's emails. We offered to repair the necklace for the customer (we do this as a curtesy) but could not match up the turquoise pieces in her necklace so we offered her a store credit. We offered her a store credit because she said this was a gift from an aunt and we can only refund the payment method used on the order. We are offering her a store credit or a full refund to the payment method used on the order because we don't have the means to replace her necklace. IT is out of stock. This necklace was also being returned months after it was purchased (which is against our policy). We take returns within 12 days of receipt but we didn't want her to be unhappy. We are offering a FULL REFUND or a store credit, we cannot replace the necklace because we do not have any more in stock. This complaint is ridiculous.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that once they refund the person who bought me the gift, I will be satisfied. Thank you for your assistance.

Review: I purchased 2 bracelets (the second of which is a gift) over the past 3 months in 2 separate orders.

First of all, in their automatic email response it takes about 3-7 days for processing and 2-3 days for shipping to receive the items (10 days maximum). I received my first item about 3 weeks after my purchase date.

Secondly, I ended up sending both items back (I sent the first bracelet back twice) as they were not true to size as depicted in the item descriptions on their website (please note that I had to pay for shipping).

Third of all, I emailed them multiple times (up to 6 emails before receiving a response) inquiring about sizing adjustments. In the few emails I did receive, they only acknowledged some of my concerns and never kept their word about when they would re-ship my items as promised. I tried phoning them, but their automated answering service says to send our requests to their email address.

My second item which was a gift, I received on Nov 10. I sent it back that day, emailed them on Nov 13, and did not receive a response until Nov 19 (the last email I received from them). In that email, they said they would ship the item back to me later that week, which would have been Nov 22 at the latest. I emailed them 5 times since then; it is now Dec 11 and I have yet to receive my items or a response.

At this point, I am extremely frustrated with Long Lost Jewelry's carelessness, unprofessionalism, and lack of customer support. The time it is taking to receive my items or at the very least a response is completely unacceptable. These products are NOT cheap; I have spent a combined total of $160 on these bracelets (NOT including the return shipping costs). The first bracelet I'm not as concerned about, but I did not receive the gift in time for my mother's birthday yesterday.

Had I known I would not receive my item in time, I would have never purchased an item from them. If a business makes a promise to a customer, they need to abide by that standard.Desired Settlement: I feel I should not be charged for these 2 items as redemption for each complaint listed above. I wish to receive my products immediately, and have my credit card credited $177.25; $80 x 2 (bracelets) + $5.75 x 3 (shipping). I have been very patient throughout this whole process and feel the desired settlement is fitting for the pain and suffering I have endured over the course of the past 3 months.

In addition, I would like a written explanation as to each complaint listed above.

I also recommend the company change their store policy below as it is misleading to customers:

1) "We read every single one of our emails and will contact you shortly."

2) "We can usually get orders out within 3-7 business days + (2-3 days priority mail shipping within the US). Personalized orders can take a little longer. If you need a RUSH order please let us know."