Customer bought this unit used from our dealership. They had issues with the unit when they first used it freezing up in the winter. They thought it had an enclosed underbelly. Unfortunately the water pump froze on the unit. We sent the customer a new water pump at no charge
and told them we would enclose the underbelly at no charge. Even though the unit is a the warranty doesn't transfer to the second owner. However we as the dealer convinced the manufacturer to extend the warranty on the camper on the customers behalf. They have had several issues with the unit over the past several months that are all warranty problems. The customer has not had a bill for any repairs $0.00 The customers have been using the unit all summer and haven't been able to make arrangements to bring the unit to us to fix the issues. We have called the customers several times leaving messages that the parts have arrived for there unit. The customer requested they trade the unit for a different one. Unfortunately we could not come to an agreement on trade numbers and the customers became very angry. I assured them several times that we would fix there unit. Everyone in the dealership was doing what we could to please these customers. After an hour of verbal abuse to my sales manager, Service manager, shop foreman, service writer, and myself threatening with attorney's and threatening to cause harm to the owners dog I made the decision as the owner of this company to ask the customer to leave and no longer do business with these folks. I hated the outcome of the situation because it wouldn't have been hard to fix the issues with there unit. However I not only have to take care of my customers I have an obligation to my employees as well and they did not deserve to be treated and yelled at in the manor in which they were. Mrs*** has called and left a message an I have called and left a message in return
Customer bought this unit used from our dealership. They had issues with the unit when they first used it freezing up in the winter. They thought it had an enclosed underbelly. Unfortunately the water pump froze on the unit. We sent the customer a new water pump at no charge and told them we would enclose the underbelly at no charge. Even though the unit is a 2014 the warranty doesn't transfer to the second owner. However we as the dealer convinced the manufacturer to extend the warranty on the camper on the customers behalf. They have had several issues with the unit over the past several months that are all warranty problems. The customer has not had a bill for any repairs $0.00 The customers have been using the unit all summer and haven't been able to make arrangements to bring the unit to us to fix the issues. We have called the customers several times leaving messages that the parts have arrived for there unit. The customer requested they trade the unit for a different one. Unfortunately we could not come to an agreement on trade numbers and the customers became very angry. I assured them several times that we would fix there unit. Everyone in the dealership was doing what we could to please these customers. After an hour of verbal abuse to my sales manager, Service manager, shop foreman, service writer, and myself threatening with attorney's and threatening to cause harm to the owners dog I made the decision as the owner of this company to ask the customer to leave and no longer do business with these folks. I hated the outcome of the situation because it wouldn't have been hard to fix the issues with there unit. However I not only have to take care of my customers I have an obligation to my employees as well and they did not deserve to be treated and yelled at in the manor in which they were. Mrs. [redacted] has called and left a message an I have called and left a message in return.
Customer bought this unit used from our dealership. They had issues with the unit when they first used it freezing up in the winter. They thought it had an enclosed underbelly. Unfortunately the water pump froze on the unit. We sent the customer a new water pump at no charge
and told them we would enclose the underbelly at no charge. Even though the unit is a the warranty doesn't transfer to the second owner. However we as the dealer convinced the manufacturer to extend the warranty on the camper on the customers behalf. They have had several issues with the unit over the past several months that are all warranty problems. The customer has not had a bill for any repairs $0.00 The customers have been using the unit all summer and haven't been able to make arrangements to bring the unit to us to fix the issues. We have called the customers several times leaving messages that the parts have arrived for there unit. The customer requested they trade the unit for a different one. Unfortunately we could not come to an agreement on trade numbers and the customers became very angry. I assured them several times that we would fix there unit. Everyone in the dealership was doing what we could to please these customers. After an hour of verbal abuse to my sales manager, Service manager, shop foreman, service writer, and myself threatening with attorney's and threatening to cause harm to the owners dog I made the decision as the owner of this company to ask the customer to leave and no longer do business with these folks. I hated the outcome of the situation because it wouldn't have been hard to fix the issues with there unit. However I not only have to take care of my customers I have an obligation to my employees as well and they did not deserve to be treated and yelled at in the manor in which they were. Mrs*** has called and left a message an I have called and left a message in return
Customer bought this unit used from our dealership. They had issues with the unit when they first used it freezing up in the winter. They thought it had an enclosed underbelly. Unfortunately the water pump froze on the unit. We sent the customer a new water pump at no charge and told them we would enclose the underbelly at no charge. Even though the unit is a 2014 the warranty doesn't transfer to the second owner. However we as the dealer convinced the manufacturer to extend the warranty on the camper on the customers behalf. They have had several issues with the unit over the past several months that are all warranty problems. The customer has not had a bill for any repairs $0.00 The customers have been using the unit all summer and haven't been able to make arrangements to bring the unit to us to fix the issues. We have called the customers several times leaving messages that the parts have arrived for there unit. The customer requested they trade the unit for a different one. Unfortunately we could not come to an agreement on trade numbers and the customers became very angry. I assured them several times that we would fix there unit. Everyone in the dealership was doing what we could to please these customers. After an hour of verbal abuse to my sales manager, Service manager, shop foreman, service writer, and myself threatening with attorney's and threatening to cause harm to the owners dog I made the decision as the owner of this company to ask the customer to leave and no longer do business with these folks. I hated the outcome of the situation because it wouldn't have been hard to fix the issues with there unit. However I not only have to take care of my customers I have an obligation to my employees as well and they did not deserve to be treated and yelled at in the manor in which they were. Mrs. [redacted] has called and left a message an I have called and left a message in return.