I agree that we have been out there and replaced the fuse, and at that time your system cooled at this time otherwise you'll to call us back the same momentAnd air conditioning system has many moving parts just like a car those parts can fail at any timeOur second visit we discovered a leak in the evaporator coil, we advise you of a leak and you had told us you were going through a divorce and did not want to put any money into that houseAt that time we gave you refrigerate for free as a courtesy and recommended replacing the coilCan you advise if you were going through a divorce and did not want to spend the money to replace the coilAfter running the system without refrigerant the compressor failed because it didn't have any coolant to cool it downWe gave you the option to replace the compressor or the outside condenser and you chose the condenserYou still knew there was a leak in the system and we advised you of it but that's all you wanted to do at the timeWe came out again and gave you a courtesy freon to get you going through the night which we got the very next dayWe gave you the option to replace the coil or the air handler in you chose to replace the air handler at this timeR 4x system was a lot more expensive then what you got a whole system forYou had already got a $2,discount that's why the military discount was not appliedI feel that we have done everything we can to try to take care of you if you have any questions or concerns please call [redacted] thank you
Complaint: ***I am rejecting this response because: The second visit (receipt # ***) said the compressor was lockedNo other indication of problemsThe third receipt and visit then said there was a leak. If there was a leak previously, it would have been foundIt appears that each visit found additional items wrong with not only the outside unit but the inside unitThis happens with mechanics and carsFix something and the car continues to have additional items wrong with itAmazing that it's not correctly fixed the first timeThere was no indication that the units cost more than what was paid out by the consumerIn fact, whose to say the units that were removed weren't repaired and resold as used items*** ***
I agree that we have been out there and replaced the fuse, and at that time your system cooled at this time otherwise you'll to call us back the same moment. And air conditioning system has many moving parts just like a car those parts can fail at any time. Our second visit we discovered a leak in...
the evaporator coil, we advise you of a leak and you had told us you were going through a divorce and did not want to put any money into that house. At that time we gave you refrigerate for free as a courtesy and recommended replacing the coil. Can you advise if you were going through a divorce and did not want to spend the money to replace the coil. After running the system without refrigerant the compressor failed because it didn't have any coolant to cool it down. We gave you the option to replace the compressor or the outside condenser and you chose the condenser. You still knew there was a leak in the system and we advised you of it but that's all you wanted to do at the time. We came out again and gave you a courtesy freon to get you going through the night which we got the very next day. We gave you the option to replace the coil or the air handler in you chose to replace the air handler at this time. R 4x system was a lot more expensive then what you got a whole system for. You had already got a $2,000 discount that's why the military discount was not applied. I feel that we have done everything we can to try to take care of you if you have any questions or concerns please call [redacted] thank you.
I agree that we have been out there and replaced the fuse, and at that time your system cooled at this time otherwise you'll to call us back the same momentAnd air conditioning system has many moving parts just like a car those parts can fail at any timeOur second visit we discovered a leak in the evaporator coil, we advise you of a leak and you had told us you were going through a divorce and did not want to put any money into that houseAt that time we gave you refrigerate for free as a courtesy and recommended replacing the coilCan you advise if you were going through a divorce and did not want to spend the money to replace the coilAfter running the system without refrigerant the compressor failed because it didn't have any coolant to cool it downWe gave you the option to replace the compressor or the outside condenser and you chose the condenserYou still knew there was a leak in the system and we advised you of it but that's all you wanted to do at the timeWe came out again and gave you a courtesy freon to get you going through the night which we got the very next dayWe gave you the option to replace the coil or the air handler in you chose to replace the air handler at this timeR 4x system was a lot more expensive then what you got a whole system forYou had already got a $2,discount that's why the military discount was not appliedI feel that we have done everything we can to try to take care of you if you have any questions or concerns please call [redacted] thank you
Complaint: ***I am rejecting this response because: The second visit (receipt # ***) said the compressor was lockedNo other indication of problemsThe third receipt and visit then said there was a leak. If there was a leak previously, it would have been foundIt appears that each visit found additional items wrong with not only the outside unit but the inside unitThis happens with mechanics and carsFix something and the car continues to have additional items wrong with itAmazing that it's not correctly fixed the first timeThere was no indication that the units cost more than what was paid out by the consumerIn fact, whose to say the units that were removed weren't repaired and resold as used items*** ***
I agree that we have been out there and replaced the fuse, and at that time your system cooled at this time otherwise you'll to call us back the same moment. And air conditioning system has many moving parts just like a car those parts can fail at any time. Our second visit we discovered a leak in...
the evaporator coil, we advise you of a leak and you had told us you were going through a divorce and did not want to put any money into that house. At that time we gave you refrigerate for free as a courtesy and recommended replacing the coil. Can you advise if you were going through a divorce and did not want to spend the money to replace the coil. After running the system without refrigerant the compressor failed because it didn't have any coolant to cool it down. We gave you the option to replace the compressor or the outside condenser and you chose the condenser. You still knew there was a leak in the system and we advised you of it but that's all you wanted to do at the time. We came out again and gave you a courtesy freon to get you going through the night which we got the very next day. We gave you the option to replace the coil or the air handler in you chose to replace the air handler at this time. R 4x system was a lot more expensive then what you got a whole system for. You had already got a $2,000 discount that's why the military discount was not applied. I feel that we have done everything we can to try to take care of you if you have any questions or concerns please call [redacted] thank you.