Dear [redacted] , After reviewing this case, we want you to know we have on file a signed registration slip and folio where the customer Mr. J. [redacted] had initialed he knew this was a non-smoking room; also this customer knew the room would be inspected upon departing to be sure that all was... correct in the room. As stated the room is a non-smoking room and the customer had smoked in it. With his initialed acknowledgement for this distinction he was not given back his deposit. Extra cleaning is involved when someone smokes in a non smoking room and this is the reason for keeping the deposit. If you need to see the signed folio and registration slip we would be glad to email you a copy. Thank you for your time and effort regarding this case. [redacted] - Night Auditor Red Roof Inn 765 Tulare
Initial Business Response / [redacted] (1000, 10, 2016/05/02) */ Contact Name and Title: [redacted] Contact Phone: Manager Contact Email: [redacted] @gmail.com Dear Revdex.com, We appreciate Mr [redacted] 's input about his stay with us and we are sorry for any inconvenience he experienced during his stay at our Red Roof Inn We replied to his online survey with an apology and an offer of a discount at a future stay at our Inn We have addressed many of the issues he statedWe are an older facility with older furnishings but our rooms are cleaned daily by our professional staff For any further questions, please contact me [redacted] , MgrRed Roof Inn - Tulare Thank youXXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/05/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) They did not offer anything now or before, therefore I have nothing to accept
Dear [redacted] , After reviewing this case, we want you to know we have on file a signed registration slip and folio where the customer Mr. J. [redacted] had initialed he knew this was a non-smoking room; also this customer knew the room would be inspected upon departing to be sure that all was... correct in the room. As stated the room is a non-smoking room and the customer had smoked in it. With his initialed acknowledgement for this distinction he was not given back his deposit. Extra cleaning is involved when someone smokes in a non smoking room and this is the reason for keeping the deposit. If you need to see the signed folio and registration slip we would be glad to email you a copy. Thank you for your time and effort regarding this case. [redacted] - Night Auditor Red Roof Inn 765 Tulare
Initial Business Response / [redacted] (1000, 10, 2016/05/02) */ Contact Name and Title: [redacted] Contact Phone: Manager Contact Email: [redacted] @gmail.com Dear Revdex.com, We appreciate Mr [redacted] 's input about his stay with us and we are sorry for any inconvenience he experienced during his stay at our Red Roof Inn We replied to his online survey with an apology and an offer of a discount at a future stay at our Inn We have addressed many of the issues he statedWe are an older facility with older furnishings but our rooms are cleaned daily by our professional staff For any further questions, please contact me [redacted] , MgrRed Roof Inn - Tulare Thank youXXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/05/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) They did not offer anything now or before, therefore I have nothing to accept