Longevity Drive-Thru

From: mike c [redacted] Date: Tue, Aug 9, 2016 at 10:09 AMSubject: Longevity Drive-Thru's response to complaint ID [redacted] To: [redacted] @cleveland.bbb.orgCc: [redacted] @yahoo.com To Whom it May Concern: My name is Michael C [redacted] and I'm the proud chef and owner of Longevity Drive-Thru. I am proud... because of what I do every day that the large fast food chains have failed to do, I provide a "healthier" fast food alternative. I personally spend my days cooking every item on my menu from scratch. In over 3 yrs that I've been open this is the 1st complaint on my food. I've never taken a day off simply because I cook everyday. My food does not come frozen from a box and dumped into a fryer therefore, I have to be here. I work very long hard hours because I care about the quality in which I distribute. In direct response to this customer's concerns..... Ma'am I'd like to apologize that you're unhappy but I'd also like to point out that nowhere in my restaurant or online does it state Longevity is a healthy restaurant, I only claim to be healthier. And I am! Every food item is prepared in house, from real ingredients, many of them all natural or organic. Chicken is cooked on the grill every single day, then chopped up, weighed and portioned. Then they're simply heated up/ steamed to order using microwaves because in reality we just can't cook raw chicken on the grill and get it out to a customer at the drive-thru window in a timely fashion. You purchased the Teriyaki Chicken Bowl, one of the most popular items on my menu. Everything is weighed and portioned into BPA free plastic steam bags. You received 1/4 pound of all natural, hormone free chicken breasts, 5.5 ounces of steamed brown rice and broccoli, 4 ounces of organic carrots and 4 ounces of homemade teriyaki sauce, that's over a pound of fresh, homemade real food for $7.99. We use all natural, hormone free chicken breasts and its grilled every day. Now real quick let me explain where our teriyaki sauce comes from. I make it fresh starting with Organic chicken broth and boil it for about 2 hours with chopped ginger root and chopped garlic cloves, I add teriyaki marinade and brown sugar and bring it back to a boil then add a little corn starch slurry to thicken it to a glaze. It's made fresh and not from a jar or can so therefore I consider that healthier because I almost completely eliminate the harmful preservatives and chemicals polluting our foods. I'd also like to take a minute to touch base on the use of microwaves, 1st off I can assure you 99.9% of restaurants have a microwave in their kitchens. Did you know many studies have been conducted, none of which have proven using a microwave is unhealthy, and in fact there was a study done recently at Harvard University which concluded that "The cooking method that best retains nutrients is one that cooks quickly, heats food for the shortest amount of time, and uses as little liquid as possible. Microwaving meets those criteria. Using the microwave with a small amount of water essentially steams food from the inside out. That keeps more vitamins and minerals than almost any other cooking method." Ma'am if after you've read my response and explained how I do things if you still feel you need a refund of $7.99 then feel free to call and set up a time in which you can meet me at Longevity and I'll refund your money. I'd like to thank you for allowing me the time to educate you on how I do things here at Longevity and hopefully you feel better about your purchase here. Feel free to contact me at 440-253-8222 with any other questions or concerns. Sincerely, Michael C [redacted] Owner Longevity Drive-Thru

From: mike c[redacted] Date: Tue, Aug 9, 2016 at 10:09 AMSubject: Longevity Drive-Thru's response to complaint ID [redacted]To: [redacted]@cleveland.Revdex.com.orgCc: [redacted]@yahoo.com
To Whom it May Concern:
My name is Michael C[redacted] and I'm the proud chef and owner of Longevity Drive-Thru.  I am proud...

because of what I do every day that the large fast food chains have failed to do,  I provide a "healthier" fast food alternative.   I personally spend my days cooking every item on my menu from scratch.  In over 3 yrs that I've been open this is the 1st complaint on my food.  I've never taken a day off simply because I cook everyday.  My food does not come frozen from a box and dumped into a fryer therefore, I have to be here.   I work very long hard hours because I care about the quality in which I distribute.
In direct response to this customer's concerns.....
Ma'am I'd like to apologize that you're unhappy but I'd also like to point out that nowhere in my restaurant or online does it state Longevity is a healthy restaurant,  I only claim to be healthier.  And I am!  Every food item is prepared in house, from real ingredients, many of them all natural or organic.  Chicken is cooked on the grill every single day, then chopped up, weighed and portioned.  Then they're simply heated up/ steamed to order using microwaves because in reality we just can't cook raw chicken on the grill and get it out to a customer at the drive-thru window in a timely fashion.   
You purchased the Teriyaki Chicken Bowl, one of the most popular items on my menu. Everything is weighed and portioned into BPA free plastic steam bags.   You received 1/4 pound of all natural, hormone free chicken breasts, 5.5 ounces of steamed brown rice and broccoli, 4 ounces of organic carrots and 4 ounces of homemade teriyaki sauce, that's over a pound of fresh, homemade real food for $7.99.  We use all natural, hormone free chicken breasts and its grilled every day.  Now real quick let me explain where our teriyaki sauce comes from.  I make it fresh starting with Organic chicken broth and boil it for about 2 hours with chopped ginger root and chopped garlic cloves, I add teriyaki marinade and brown sugar and bring it back to a boil then add a little corn starch slurry to thicken it to a glaze. It's made fresh and not from a jar or can so therefore I consider that healthier because I almost completely eliminate the harmful preservatives and chemicals polluting our foods.  
I'd also like to take a minute to touch base on the use of microwaves,  1st off I can assure you 99.9% of restaurants have a microwave in their kitchens.  Did you know many studies have been conducted, none of which have proven using a microwave is unhealthy, and in fact there was a study done recently at Harvard University which concluded that "The cooking method that best retains nutrients is one that cooks quickly, heats food for the shortest amount of time, and uses as little liquid as possible. Microwaving meets those criteria. Using the microwave with a small amount of water essentially steams food from the inside out. That keeps more vitamins and minerals than almost any other cooking method." 
Ma'am if after you've read my response and explained how I do things if you still feel you need a refund of $7.99 then feel free to call and set up a time in which you can meet me at Longevity and I'll refund your money.  I'd like to thank you for allowing me the time to educate you on how I do things here at Longevity and hopefully you feel better about your purchase here.   
Feel free to contact me at 440-253-8222 with any other questions or concerns.
Sincerely,
Michael C[redacted]
Owner
Longevity Drive-Thru