Longevity Welding

Initial Business Response / [redacted] (1000, 6, 2014/02/24) */ Sorry for your troubles on the getting the welder workingEach unit is tested prior to shipping at our Hayward location For returns, we do not take returns past the 30days, however, if you wish to return the unit, you can do soThe refund will be minus the shipping and handling charges and there will be a re-stocking fee See our information return policy on our website at www.longevity-inc.com/terms If you wish to proceed, please contact our office for an RMA so that your package is accepted in good condition, and we will begin the return processAgain, a re-stocking fee and shipping is not covered under any circumstances Initial Consumer Rebuttal / [redacted] (3000, 8, 2014/02/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I understand the day policy, but you need to understand that I did not wait 30days to contact your company, the last request to your company was right away after testing my newly received shipment It just so happens that shipping handling and communication take time especially when there are multiple shipments and I could not make that happen any faster than it did it is not my fault I received faulty equipment(multiple times) Furthermore the only reason I asked for the return is so I can use the money from this transaction to go out and buy a fully functional machine elsewhere since I cannot get it through longevity without paying additional shipping costs and even then I would need to pray that the new shipment is in working condition so they don't hit me with another shipping fee to replace that order as-well I do not feel I should cover the cost of shipping nor the restock fee because the only reason this stretched over days in the first place is because I was working through the "RMA" process trying to get a working unit andI kept receiving faulty products I would be however be willing to except a replacement of the faulty "Mig Gun"(torch)if it is done at no additional cost to me This should have been done immediately after I notified Longevity about the issue instead the owner deciding that the warranty should not be honored This has already cost me a lot of time and trouble when all I am trying to do is receive what a I payed for "a fully functional machine/accessories is that really too much to ask when the order cost me nearly $ Longevity appears to be determined to make me pay the price and take responsibility for giving them the opportunity to make things rightI could have just returned it the moment the first unit was found faulty but instead in good faith I contacted Longevity and did the "RMA" process, which is the only reason this has lasted over days it takes time for shipping, and communication and I received a couple faulty shipments and the last shipment I waited for was for missing parts of the unit which you claim had been testedAll that takes time You may want to consider changing you testing methods I have been told that each unit is tested but, the unit is not connected to a "Mig Gun" nor used to weld, it is powered up, to make sure it turns on, but that does not prove the unit works correctly

Initial Business Response / [redacted] (1000, 5, 2015/10/19) */ I have read the customer's complaint and we apologize if he believes he was unable to get a response from us in a timely mannerWe do try our best to meet the expectations that our clients have of usIn terms of correspondence, I do believe that Longevity has tried to contact the customerWe did ask they acknowledge receipt of the email to avoid miscommunication or emails being sent to the wrong recipientsAdhering to the type of resolution proposed by the customer is usually not an issue with our unitsWe have knowledgeable staff that can assist with sales and trouble shoot problems even over the phone without the unit being sent inThis unit however is an older unit and the manufacturer is no longer in business which has left us without a source to buy part repair parts or the resource of information on how to repair themLet me add again this due to them being out of businessDisclosure of non-repair-ability should not be needed due to the fact that, when we sell products it is with full confidence that we will be able to service themIf the customer has any more questions or concerns, please feel free to contact us at: Longevity-Global Inc XXXXXX [redacted] XXXXX (XXX)XXX-XXXX 8:am to 5:pm Mon-Thu and 8:am to 4:pm Fri (Pacific Standard Time) Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Longevity is still selling units on line so how can they be out of businessThis unit is not that old the manufacture should be held accountable for repairs and or replacementSee http://www.newegg.com/Product/Product.aspx?Item=9SIA2ZGXXXXXXX&nm_mc=KNC- [redacted] and Home Depot, they all still sell this brand Final Business Response / [redacted] (4000, 9, 2015/11/04) */ Allow me to first, retract my previous statement when I said that the manufacturer closed its doors, because that is not true, I apologize for using the wrong terminologyLet me add that "We are the vendor/manufacturer" but one of our factories that produces our units closed their doors Longevity, has made multiple efforts to obtain parts but have not been successful, we would like to extend an Out of Warranty discount towards the purchase of a newer unitWe apologize that the customer is unsatisfied with our response but it is the truth and there isn't a better way it can be explainedAt the time of the purchase, the factory was in business and up and running with the intent of, at least to our knowledge of staying in business, however whether or not that is a true statement, we at Longevity are not the factoryWhen we sold our unit to whomever purchased it, we wanted to provide a service and we did, they were looking for something and we sold itThere isn't too many companies offering lifetime guarantees on any item that uses as much heat and power as the units we sell haveThis includes us, and our warranties are limited and very specific as to what will be coveredOur warranties cover parts and labor and never shipping past days, but in this case whether or not a unit is in warranty is not the issue, it is availability of parts, instructions detailing how to service the unit and other things, which we the vendor/manufacturer do not have, because the factory producing the items (which is not us) and that keeps vital information on service/repair (which is not us, also) is no longer in businessThe unit in question is not being sold on any website by us because it is no longer being produced If some other person or entity is selling the item; that is out of our hands, we cannot police those incidents, but we are not selling the 256PI anymore and haven't for some timeThis unit has been discontinuedDiscontinued, usually means that it is no longer supported or offeredIn this situation, it's pretty obvious whyBecause, Longevity is not receiving information or support anymore, how could we offer it? Ethically, it would be wrong if Longevity asked the customer to send in their unit that we cannot service, it would be a waste of money and time for him and for us as wellWe do apologize for any inconvenience that the customer has endured but it was not our intent, nor are we liable for it Final Consumer Response / [redacted] (4200, 11, 2015/11/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) The unit comes with a five year warranty if you can't repair it replace it with a new and as equal model of the same or better qualityAs long as the name Longevity is still in business they should honor their product and warrantee unless they default on the name and switch the name to another brand and retire that nameThe unit I have came with a five year warrantyI work for a company that does warrantees for all types of power equipment and appliances and I've never heard the story like the one that you are giving meI want the unit Fixed or replaced and if what your telling me is true you can just replace the unit

Initial Business Response / [redacted] (1000, 5, 2014/11/26) */ Our warranty for pedals and torches is not yearWe can honor a discount on a replacement Guns, Pedals, and Torches (Month Limited Warranty) Guns, Pedals, and Torches are covered for a period months from the date of purchase Damages including but not limited to burns on the torch head, cable or any other part of the body to the torch are not coveredGuns, Torches, and Pedals must be presented in original condition without the misuse or abuse You can see our terms on this http://www.longevity-inc.com/terms Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept any response that includes a payment from me.I have printed,dated documentation from the Longevity,website stating the foot pedal is coverd for a period of one (1) year from date of perchase.Granted the header of the subject does state six (6) months.However in the first sentence of the "terms" directly below that header it clearly states the term as one (1) year.I started this process on 10/20/14,after it was conveyed to me that my warranty would be "checked"Ten (10) buisness days passed [redacted] no further response from the company.Confident that there would be no problem since my purchase was only eight (8) months ago I was patient.I sent an email inquiring about the status of my claim.And thats when I was informed of the six (6) month warranty Why would [redacted] ***,waste his time sending me an email stating he would check my warranty,when the most efficient way to respond would be to check the warranty first? Since he never got back to me I'm inclined to belive that it was during those ten (10) buiness days the terms of the warranty were altered on the website.Noting that only the header was changed, and not the actual term indicates it was done perhaps quickly,and without thought.On 11/04/during my claim.I printed the term of one (1) year from the Longevity, website When I conveyed this to Longevity,their response was not,you misread the termOr you misunderstood the term,or you read the wrong page.As previously shown in this complaint their response was "look at our website again" indicating some one at Longevity, went in and changed the term during my claim This company Longevity,does not provide any written warranty to the customer.By refering customers to "the website" for warranty information.Longevity, maintains control over the terms of warranty service.Reducing coverage rapidly ater the purchase.In my case I purchased a 200SX Tig/Stick welding maching that came with the foot pedal in question on 2/17/14.At the time of purchase the website boasted of a five (5) year warrantyToday on the website it is only a one(1) year warranty less than a year after purchase.I seriously question the legality of this marketing stratagy.My foot pedal warranty was reduced by half during my claim because Longevity,insured their ability alter warranty terms by not offering the terms in writing to the customer.I would like to upload the documents I printed to support my claim.Along with this resonse,however I do not see any "upload" links on the Revdex.com, website Thank You [redacted] 12/06/ Final Consumer Response / [redacted] (3000, 19, 2015/03/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Two days ago I received a message on my phone from [redacted] ,asking me to call Longevity.I spoke with [redacted] , today 2/27/15,about this issue.My goal was to use my "reward points" to pay for the shipping.However [redacted] , conveyed to me that would not be possible.As I've stated earlier in this complaint any resolution that includes a payment from me is unacceptable.I can not in good concious give any more of my money to this company Final Business Response / [redacted] (4000, 21, 2015/03/31) */ HelloPlease give us a call us back at the office at your earliest convenienceI've left a few messages on your voicemail in regards to shipping the footpedal to you and getting this issue resolvedHowever I have not received a call backPlease let us know if you are still in need of the footpedal and we will gladly ship it out at your requestThanks

Initial Business Response / [redacted] (1000, 5, 2016/01/07) */ Contact Name and Title: [redacted] ***/Admin Contact Phone: XXX-XXX-XXXX Ext[redacted] Contact Email: [redacted] @lwelds.com HelloOur sincerest apologies for the troubles your having Mr***After speaking with you over the phone today, you informed me that you have not received the unit back just yetTherefore, to conclude that the unit is non-functioning would pre-mature Please advise us when you do receive the unit and let us know if you're still having problems with the unit and we will do our very best to assist you With regards to repair downtime, the purchaser/ recipient or buyer understands and agrees that there may be potential downtime for repair of a model(s) that is within the warranty period and out of the warranty periodBy purchasing the product, the purchaser agrees to waive all claims, rights or damages including financial, physical, and emotional that they or their customers experience while their product is in repair against LONGEVITY Global Inc or any of their affiliates, dealers, and distributorsThe purchaser agrees that it is their responsibility to cover all costs associated with having to rent any equipment deemed necessary to complete their job(s) during any repair downtime You also mentioned, shipping costs to ship the unit in for repairWith that regard, our terms and conditions states that shipping costs for repaired unit(s) will be the purchasers responsibilityShipping costs are only covered for the first daysAny items sent in for repair after days would be covered by the customer If you have any other questions or concerns that you would like to address, please give us a call at our corporate office at: (XXX) XXX-XXXX and we will be more than happy to assist youThank you Warmest Regards, [redacted] Longevity Global Inc

HelloPlease look at our detailed warranty section on our website [redacted] Below is a summary of the warranty and the warranty years Warranty By Welding Machines That Are Not Noted Above (or - year limited parts warranty from the date of purchase or invoice receipt date) Innovator 255i - Year Migweld – year Migweld – year Migweld 200S - year Migweld MP – year MicroTig Series – year Tigweld SX – year Tigweld SX – year Tigweld 200i – year (Inverter Only) - year on all other parts including mother boards and capacitors Tigweld 200D – year Tigweld EX – year (Inverter Only) - year on all other parts including mother boards and capacitors Tigweld EX - Year Stickweld – year Stickweld STL – year (Inverter Only) - year on all other parts including mother boards and capacitors Stickweld – year Stickweld 200i – year (Inverter Only) - year on all other parts including mother boards and capacitors Stickweld – year Weldall pi- year Weldall pi – year ProMTS 200i – year (Inverter Only) - year on all other parts including mother boards and capacitors ProMTS 252i – year (Inverter Only) - year on all other parts including mother boards and capacitors Forcecut D- year Forcecut 42i- year (Inverter Only) - year on all other parts including mother boards and capacitors Forcecut 60i- year Forcecut 62i – year (Inverter Only) - year on all other parts including mother boards and capacitors Forcecut 80i – year

Complaint: [redacted] I am rejecting this response because: The attachment I submitted was sent with the machine I receivedIt shows the 50D plasma cutter I purchased and year warrantyIn the warranty attachment that Longevity submitted I found no 50D plasma cutter listedDid I miss it? To the last offer from Longevity, I have had two machines from longevity that lasted a combined total of ten hoursI don't need another machine that will likely last lass then ten hoursThe first machine that I sent back for repair I was told it could not be repairedI just wanted a dependable plasma machine I think a refund of eighty percent is in order at this pointThink about it, that would mean I'm giving twenty percent to get ten hours of work out of the two machines Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2014/10/29) */
Contact Name and Title: *** *** Admin
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@longevity-inc.com
The customer purchased our plasma 40d in June of He sent it in for warranty repair in September because it
was not workingWe fixed it and sent it back to him within a decent time frame and we don't know what happened in the course of a year because this was never reported at the time of arrival in We tried to help the customer and report a claim because of the dents but the customer paid for shipping on his own and is not able to provide us with any tracking informationYou can view our terms and conditions on our website by clicking on this link: http://www.longevity-inc.com/terms
Initial Consumer Rebuttal /* (3000, 7, 2014/11/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not see in your "Terms and Conditions" were it states you can send me a used plasma cutter other than the one I sent to youThe one I received was not the same unit I sent youWill you provide proof of serial number for my original order/ unit? Also the torch that I received is not safe to useIt is not the same torch I mailed to youIt is "rigged" up with clamps to hold it togetherThe one in the kit I purchased was purpleThe one you sent me is redCan you explain that? I am not comfortable testing this machine because the torch is not safe to usePlease send a safe torch to me so I can test the unit you sent meAnother fair option would be to replace the unit you sent me with the repaired unit I sent you
Final Business Response /* (4000, 9, 2014/11/18) */
Checking our records we have replaced your unit with the same model that you purchasedThe unit sent was brand newAfter a year period has gone by, we are not able to act on a claim that you are stating happened year agoWe are out of the time frame for warranty and also time frame for filing a damage claim, etcWe wished you would have reported this problem to us within days of receipt, but for some reason you waited year
Final Consumer Response /* (4200, 11, 2014/12/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like to submit pictures of what you call a new unitThe one you sent me is not new and is not safe to use because the torch on it is "rigged up"I purchased the torch use during the fabrication process for a metal building / shop on my propertyI used it minutes, cut two holes and it broke! Since it was going to take weeks for the unit to be shipped to you, fixed and then returned to me; I used an acetylene torch to complete my shopYour new product broke on the second hole I cutI did not open the box that was shipped back to meI put it on a shelf in my newly built shopLater this year I opened the box to use the cutter only to realize it is old and unsafe to useI'm sure you can cross reference the "Kit" I purchased and see that the torches you sale in these kits are purpleThe one I received is red and oldThe one you sent me is UNSAFE to use!I'm requesting we go to arbitration

Initial Business Response /* (1000, 5, 2016/01/07) */
Contact Name and Title: *** ***/Admin
Contact Phone: XXX-XXX-XXXX Ext.***
Contact Email: ***@lwelds.com
HelloOur sincerest apologies for the troubles your having Mr***After speaking with you over the phone today, you
informed me that you have not received the unit back just yetTherefore, to conclude that the unit is non-functioning would pre-mature
Please advise us when you do receive the unit and let us know if you're still having problems with the unit and we will do our very best to assist you
With regards to repair downtime, the purchaser/ recipient or buyer understands and agrees that there may be potential downtime for repair of a model(s) that is within the warranty period and out of the warranty periodBy purchasing the product, the purchaser agrees to waive all claims, rights or damages including financial, physical, and emotional that they or their customers experience while their product is in repair against LONGEVITY Global Inc or any of their affiliates, dealers, and distributorsThe purchaser agrees that it is their responsibility to cover all costs associated with having to rent any equipment deemed necessary to complete their job(s) during any repair downtime
You also mentioned, shipping costs to ship the unit in for repairWith that regard, our terms and conditions states that shipping costs for repaired unit(s) will be the purchasers responsibilityShipping costs are only covered for the first daysAny items sent in for repair after days would be covered by the customer
If you have any other questions or concerns that you would like to address, please give us a call at our corporate office at: (XXX) XXX-XXXX and we will be more than happy to assist youThank you
Warmest Regards,
*** ***
Longevity Global Inc

Complaint: ***I am rejecting this response because: The attachment is of the information sent to me with my plasma cutterIn the lower right corner it states ''year warranty''Sincerely,*** ***

Whatever documents you have stating this, it does not state on your model particularlyEach model has its warranty individually based on factory and your model is out of warrantyWe can no longer help with this situation.
You have to pay for repair or buy a new machine with an out of warranty discount

Initial Business Response /* (1000, 9, 2015/09/02) */
Contact Name and Title: ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@lwelds.com
Please review the terms and conditions on our website www.lwelds.com/terms
We are not able to repair the machine because of these guidelines
Initial Consumer Rebuttal /* (3000, 11, 2015/09/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I provisionally accept their response: however I will wait to actually receive the welder to accept closure of this complaintIf they ship promptly it should arrive next week
Final Business Response /* (4000, 13, 2015/09/08) */
HelloPer customers request, we have returned and shipped out unit back to customers known addressPlease note that the customer is aware the unit was not repaired as our technician was unable to diagnose issue and needed to send it back to the manufacturerHowever, as requested we have shipped out and returned unit back to:
*** ***, Sr
***
We do apologize for any inconvenience this may have causedPlease let us know if there's anything else we can assist you withThank you
*** ***
Longevity Welding
* Please see shipping details for returned item(s) below:
TRACKING INFORMATION
Close Window
Shipment #SHI-XXXXXXXXX
Tracking Number: XXXXXXXXXXXX
Carrier: Federal Express
Status: Departed FedEx location
Delivered on: Sep 9, XXXX XX:XX AM
Service Type: FedEx Ground
Final Consumer Response /* (2000, 15, 2015/09/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/10/19) */
I have read the customer's complaint and we apologize if he believes he was unable to get a response from us in a timely mannerWe do try our best to meet the expectations that our clients have of usIn terms of correspondence, I do believe
that Longevity has tried to contact the customerWe did ask they acknowledge receipt of the email to avoid miscommunication or emails being sent to the wrong recipientsAdhering to the type of resolution proposed by the customer is usually not an issue with our unitsWe have knowledgeable staff that can assist with sales and trouble shoot problems even over the phone without the unit being sent inThis unit however is an older unit and the manufacturer is no longer in business which has left us without a source to buy part repair parts or the resource of information on how to repair themLet me add again this due to them being out of businessDisclosure of non-repair-ability should not be needed due to the fact that, when we sell products it is with full confidence that we will be able to service themIf the customer has any more questions or concerns, please feel free to contact us at:
Longevity-Global Inc
XXXXXX *** XXXXX
(XXX)XXX-XXXX
8:am to 5:pm Mon-Thu and 8:am to 4:pm Fri (Pacific Standard Time)
Initial Consumer Rebuttal /* (3000, 7, 2015/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Longevity is still selling units on line so how can they be out of businessThis unit is not that old the manufacture should be held accountable for repairs and or replacementSee http://www.newegg.com/Product/Product.aspx?Item=9SIA2ZGXXXXXXX&nm_mc=KNC-*** and Home Depot, they all still sell this brand
Final Business Response /* (4000, 9, 2015/11/04) */
Allow me to first, retract my previous statement when I said that the manufacturer closed its doors, because that is not true, I apologize for using the wrong terminologyLet me add that "We are the vendor/manufacturer" but one of our factories that produces our units closed their doors
Longevity, has made multiple efforts to obtain parts but have not been successful, we would like to extend an Out of Warranty discount towards the purchase of a newer unitWe apologize that the customer is unsatisfied with our response but it is the truth and there isn't a better way it can be explainedAt the time of the purchase, the factory was in business and up and running with the intent of, at least to our knowledge of staying in business, however whether or not that is a true statement, we at Longevity are not the factoryWhen we sold our unit to whomever purchased it, we wanted to provide a service and we did, they were looking for something and we sold itThere isn't too many companies offering lifetime guarantees on any item that uses as much heat and power as the units we sell haveThis includes us, and our warranties are limited and very specific as to what will be coveredOur warranties cover parts and labor and never shipping past days, but in this case whether or not a unit is in warranty is not the issue, it is availability of parts, instructions detailing how to service the unit and other things, which we the vendor/manufacturer do not have, because the factory producing the items (which is not us) and that keeps vital information on service/repair (which is not us, also) is no longer in businessThe unit in question is not being sold on any website by us because it is no longer being produced
If some other person or entity is selling the item; that is out of our hands, we cannot police those incidents, but we are not selling the 256PI anymore and haven't for some timeThis unit has been discontinuedDiscontinued, usually means that it is no longer supported or offeredIn this situation, it's pretty obvious whyBecause, Longevity is not receiving information or support anymore, how could we offer it? Ethically, it would be wrong if Longevity asked the customer to send in their unit that we cannot service, it would be a waste of money and time for him and for us as wellWe do apologize for any inconvenience that the customer has endured but it was not our intent, nor are we liable for it
Final Consumer Response /* (4200, 11, 2015/11/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The unit comes with a five year warranty if you can't repair it replace it with a new and as equal model of the same or better qualityAs long as the name Longevity is still in business they should honor their product and warrantee unless they default on the name and switch the name to another brand and retire that nameThe unit I have came with a five year warrantyI work for a company that does warrantees for all types of power equipment and appliances and I've never heard the story like the one that you are giving meI want the unit Fixed or replaced and if what your telling me is true you can just replace the unit

Initial Business Response /* (1000, 5, 2015/01/26) */
Hello,
Sorry for the delay but that unit is still on back order, there was a delay and it had to be shipped separately then the others. We are expecting those in 1-2 weeks. If you are not willing to wait for it you are able to get a...

refund from JB Tools.
Initial Consumer Rebuttal /* (3000, 7, 2015/02/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Here we are, past the two week mark from Longevity's response yet again.

Initial Business Response /* (1000, 6, 2014/02/24) */
Sorry for your troubles on the getting the welder working. Each unit is tested prior to shipping at our Hayward location.
For returns, we do not take returns past the 30days, however, if you wish to return the unit, you can do so. The...

refund will be minus the shipping and handling charges and there will be a re-stocking fee.
See our information return policy on our website at
www.longevity-inc.com/terms
If you wish to proceed, please contact our office for an RMA so that your package is accepted in good condition, and we will begin the return process. Again, a re-stocking fee and shipping is not covered under any circumstances.
Initial Consumer Rebuttal /* (3000, 8, 2014/02/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I understand the 30 day policy, but you need to understand that I did not wait 30days to contact your company, the last request to your company was right away after testing my newly received shipment.
It just so happens that shipping handling and communication take time especially when there are multiple shipments and I could not make that happen any faster than it did it is not my fault I received faulty equipment(multiple times).
Furthermore the only reason I asked for the return is so I can use the money from this transaction to go out and buy a fully functional machine elsewhere since I cannot get it through longevity without paying additional shipping costs and even then I would need to pray that the new shipment is in working condition so they don't hit me with another shipping fee to replace that order as-well.
I do not feel I should cover the cost of shipping nor the restock fee because the only reason this stretched over 30 days in the first place is because I was working through the "RMA" process trying to get a working unit and... I kept receiving faulty products.
I would be however be willing to except a replacement of the faulty "Mig Gun"(torch)if it is done at no additional cost to me.
This should have been done immediately after I notified Longevity about the issue instead the owner deciding that the warranty should not be honored.
This has already cost me a lot of time and trouble when all I am trying to do is receive what a I payed for "a fully functional machine/accessories is that really too much to ask when the order cost me nearly $500
Longevity appears to be determined to make me pay the price and take responsibility for giving them the opportunity to make things right. I could have just returned it the moment the first unit was found faulty but instead in good faith I contacted Longevity and did the "RMA" process, which is the only reason this has lasted over 30 days it takes time for shipping, and communication and I received a couple faulty shipments and the last shipment I waited for was for missing parts of the unit which you claim had been tested. All that takes time.
You may want to consider changing you testing methods.
I have been told that each unit is tested but, the unit is not connected to a "Mig Gun" nor used to weld, it is powered up, to make sure it turns on, but that does not prove the unit works correctly.

Initial Business Response /* (1000, 5, 2015/10/19) */
I have read the customer's complaint and we apologize if he believes he was unable to get a response from us in a timely manner. We do try our best to meet the expectations that our clients have of us. In terms of correspondence, I do...

believe that Longevity has tried to contact the customer. We did ask they acknowledge receipt of the email to avoid miscommunication or emails being sent to the wrong recipients. Adhering to the type of resolution proposed by the customer is usually not an issue with our units. We have knowledgeable staff that can assist with sales and trouble shoot problems even over the phone without the unit being sent in. This unit however is an older unit and the manufacturer is no longer in business which has left us without a source to buy part repair parts or the resource of information on how to repair them. Let me add again this due to them being out of business. Disclosure of non-repair-ability should not be needed due to the fact that, when we sell products it is with full confidence that we will be able to service them. If the customer has any more questions or concerns, please feel free to contact us at:

Longevity-Global Inc.
XXXXXX [redacted] XXXXX
(XXX)XXX-XXXX
8:30 am to 5:00 pm Mon-Thu and 8:30 am to 4:00 pm Fri (Pacific Standard Time)
Initial Consumer Rebuttal /* (3000, 7, 2015/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Longevity is still selling units on line so how can they be out of business. This unit is not that old the manufacture should be held accountable for repairs and or replacement. See http://www.newegg.com/Product/Product.aspx?Item=9SIA2ZGXXXXXXX&nm_mc=KNC-[re...⇄ and Home Depot, they all still sell this brand.
Final Business Response /* (4000, 9, 2015/11/04) */
Allow me to first, retract my previous statement when I said that the manufacturer closed its doors, because that is not true, I apologize for using the wrong terminology. Let me add that "We are the vendor/manufacturer" but one of our factories that produces our units closed their doors.
Longevity, has made multiple efforts to obtain parts but have not been successful, we would like to extend an Out of Warranty discount towards the purchase of a newer unit. We apologize that the customer is unsatisfied with our response but it is the truth and there isn't a better way it can be explained. At the time of the purchase, the factory was in business and up and running with the intent of, at least to our knowledge of staying in business, however whether or not that is a true statement, we at Longevity are not the factory. When we sold our unit to whomever purchased it, we wanted to provide a service and we did, they were looking for something and we sold it. There isn't too many companies offering lifetime guarantees on any item that uses as much heat and power as the units we sell have. This includes us, and our warranties are limited and very specific as to what will be covered. Our warranties cover parts and labor and never shipping past 30 days, but in this case whether or not a unit is in warranty is not the issue, it is availability of parts, instructions detailing how to service the unit and other things, which we the vendor/manufacturer do not have, because the factory producing the items (which is not us) and that keeps vital information on service/repair (which is not us, also) is no longer in business. The unit in question is not being sold on any website by us because it is no longer being produced.
If some other person or entity is selling the item; that is out of our hands, we cannot police those incidents, but we are not selling the 256PI anymore and haven't for some time. This unit has been discontinued. Discontinued, usually means that it is no longer supported or offered. In this situation, it's pretty obvious why. Because, Longevity is not receiving information or support anymore, how could we offer it? Ethically, it would be wrong if Longevity asked the customer to send in their unit that we cannot service, it would be a waste of money and time for him and for us as well. We do apologize for any inconvenience that the customer has endured but it was not our intent, nor are we liable for it.

Final Consumer Response /* (4200, 11, 2015/11/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The unit comes with a five year warranty if you can't repair it replace it with a new and as equal model of the same or better quality. As long as the name Longevity is still in business they should honor their product and warrantee unless they default on the name and switch the name to another brand and retire that name. The unit I have came with a five year warranty. I work for a company that does warrantees for all types of power equipment and appliances and I've never heard the story like the one that you are giving me. I want the unit Fixed or replaced and if what your telling me is true you can just replace the unit.

Hello. Please look at our detailed warranty section on our website. [redacted]. Below is a summary of the warranty and the warranty years. 
 
Warranty By Welding Machines That Are Not Noted Above (1 or 3 - year limited parts warranty from the date of...

purchase or invoice receipt date)
Innovator 255i - 1 Year
Migweld 100 – 1 year
Migweld 140 – 1 year
Migweld 200S - 1 year
Migweld 250 MP – 1 year
MicroTig Series – 1 year
Tigweld 160 SX – 1 year
Tigweld 200 SX – 1 year
Tigweld 200i – 3 year (Inverter Only) - 1 year on all other parts including mother boards and capacitors.
Tigweld 200D – 1 year
Tigweld 200 EX – 3 year (Inverter Only) - 1 year on all other parts including mother boards and capacitors.
Tigweld 250 EX - 1 Year
Stickweld 140 – 1 year
Stickweld 140 STL – 3 year (Inverter Only) - 1 year on all other parts including mother boards and capacitors.
Stickweld 200 – 1 year
Stickweld 200i – 3 year (Inverter Only) - 1 year on all other parts including mother boards and capacitors.
Stickweld 250 – 1 year
Weldall 160 pi- 1 year
Weldall 200 pi – 1 year
ProMTS 200i – 3 year (Inverter Only) - 1 year on all other parts including mother boards and capacitors.
ProMTS 252i – 3 year (Inverter Only) - 1 year on all other parts including mother boards and capacitors.
Forcecut 40 D- 1 year
Forcecut 42i- 3 year (Inverter Only) - 1 year on all other parts including mother boards and capacitors.
Forcecut 60i- 1 year
Forcecut 62i – 3 year (Inverter Only) - 1 year on all other parts including mother boards and capacitors.
Forcecut 80i – 1 year

Complaint: [redacted]I am rejecting this response because: The attachment I submitted was sent with the machine I received. It shows the 50D plasma cutter I purchased and 5 year warranty. In the warranty attachment that Longevity submitted I found no 50D plasma cutter listed. Did I miss it? 
 To the last offer from Longevity, I have had two machines from longevity that lasted a combined total of ten hours. I don't need another machine that will likely last lass then ten hours. The first machine that I sent back for repair I was told it could not be repaired. I just wanted a dependable plasma machine.
  I think a refund of eighty percent is in order at this point. Think about it, that would mean I'm giving twenty percent to get ten hours of work out of the two machines.   Sincerely,[redacted]

Initial Business Response /* (1000, 9, 2015/07/16) */
The torches on the unit are covered for 6 month warranty. The customer sent in a physical damaged torch, which we cannot warrant. We did not sent it to the customer in damaged condition.
Here are our...

terms:
http://www.longevity-inc.com/terms
You can see the coverage here:
"Guns, Pedals, and Torches (6 Month Limited Warranty)
Guns, Pedals, and Torches are covered for a period 6 months from the date of purchase. Damages including but not limited to burns on the torch head, cable or any other part of the body to the torch are not covered. Guns, Torches, and Pedals must be presented in original condition without the misuse or abuse."
"Additional Warranty Purchased
Additional warranty purchased through www.longevity-inc.com for the extended period of time only covers the actual machine apparatus. Additional warranty is NOT applied to torches, pedals, regulators, accessories or any other items that may accompany the machine. Additional warranty does not cover damage, shipping fees, or anything outside the case of the machine. Your warranty is also voided if you alter the machines or our company receives your machine in damaged and abused condition.
"
Best Regards,
[redacted]
Initial Consumer Rebuttal /* (3000, 11, 2015/07/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is clearly evident that Longevity is NOT a company to do business with. When a unit is continually returned for the same defective reason, rather than replace the unit, they said that the torch was damaged.
Not only is that false, their own repair technician recommended that unit be replaced do to "the cost of replacing internal parts" without knowing which part was causing the failure. They then gave me an estimate on PURCHASING separate units (plasma torch, mig, tig welders) since they could not determine the cause of the failure.
After being told I would have to pay an additional $750.00 I declined and asked them to simply repair my unit.
THEN, after realizing that the cost of repairing the machine would be at their expense, due my purchasing the extended warranty, they then stated that the machine was fine, that it was a "damaged' torched.
That is an outright LIE. I told them to send me the unit with ANOTHER working torch. If what they said was accurate, that the torch was bad and not the machine, then I would buy the new torch after ensuring it worked. THEY FLAT REFUSED.
So here I am, with an extended warranty, Longevity refusing to fix the problem. They have lied about a "damaged torch" (which any independent shop would say it was not damaged. They are refusing to stand by their product. This could easily be solved by sending a working torch with the agreement that if it does not fail, I will purchase it. They do not and it is obvious why. This unit has fried the internals on 3 torches, they don't want to lose a fourth.
Truly an unethical company that cannot be trusted.
The unit is the problem, not the torch, but they are trying to utilize this as a scape goat. Not to mention they charge the CUSTOMER SHIPPING, BOTH ways, even under warranty. That's 160.00.

Initial Business Response /* (1000, 5, 2014/11/26) */
Our warranty for pedals and torches is not 1 year. We can honor a discount on a replacement
Guns, Pedals, and Torches (6 Month Limited Warranty)
Guns, Pedals, and Torches are covered for a period 6 months from the date of purchase....

Damages including but not limited to burns on the torch head, cable or any other part of the body to the torch are not covered. Guns, Torches, and Pedals must be presented in original condition without the misuse or abuse.
You can see our terms on this page:
http://www.longevity-inc.com/terms
Initial Consumer Rebuttal /* (3000, 7, 2014/12/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept any response that includes a payment from me.I have printed,dated documentation from the Longevity,website stating the foot pedal is coverd for a period of one (1) year from date of perchase.Granted the header of the subject does state six (6) months.However in the first sentence of the "terms" directly below that header it clearly states the term as one (1) year.I started this process on 10/20/14,after it was conveyed to me that my warranty would be "checked". Ten (10) buisness days passed [redacted] no further response from the company.Confident that there would be no problem since my purchase was only eight (8) months ago I was patient.I sent an email inquiring about the status of my claim.And thats when I was informed of the six (6) month warranty.
Why would [redacted],waste his time sending me an email stating he would check my warranty,when the most efficient way to respond would be to check the warranty first? Since he never got back to me I'm inclined to belive that it was during those ten (10) buiness days the terms of the warranty were altered on the website.Noting that only the header was changed, and not the actual term indicates it was done perhaps quickly,and without thought.On 11/04/14 during my claim.I printed the term of one (1) year from the Longevity, website.
When I conveyed this to Longevity,their response was not,you misread the term. Or you misunderstood the term,or you read the wrong page.As previously shown in this complaint their response was "look at our website again" indicating some one at Longevity, went in and changed the term during my claim.
This company Longevity,does not provide any written warranty to the customer.By refering customers to "the website" for warranty information.Longevity, maintains control over the terms of warranty service.Reducing coverage rapidly ater the purchase.In my case I purchased a 200SX Tig/Stick welding maching that came with the foot pedal in question on 2/17/14.At the time of purchase the website boasted of a five (5) year warrantyToday on the website it is only a one(1) year warranty less than a year after purchase.I seriously question the legality of this marketing stratagy.My foot pedal warranty was reduced by half during my claim because Longevity,insured their ability alter warranty terms by not offering the terms in writing to the customer.I would like to upload the documents I printed to support my claim.Along with this resonse,however I do not see any "upload" links on the Revdex.com, website.
Thank You
[redacted] 12/06/14
Final Consumer Response /* (3000, 19, 2015/03/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Two days ago I received a message on my phone from [redacted],asking me to call Longevity.I spoke with [redacted], today 2/27/15,about this issue.My goal was to use my "reward points" to pay for the shipping.However [redacted], conveyed to me that would not be possible.As I've stated earlier in this complaint any resolution that includes a payment from me is unacceptable.I can not in good concious give any more of my money to this company.
Final Business Response /* (4000, 21, 2015/03/31) */
Hello. Please give us a call us back at the office at your earliest convenience. I've left a few messages on your voicemail in regards to shipping the footpedal to you and getting this issue resolved. However I have not received a call back. Please let us know if you are still in need of the footpedal and we will gladly ship it out at your request. Thanks.

Hello. Please look at our detailed warranty section on our website. [redacted]. Below is a summary of the warranty and the warranty years. 
PADDING-TOP: 0px; PADDING-LEFT: 0px; MARGIN: 0px 0px 10px; PADDING-RIGHT: 0px; BACKGROUND-COLOR: rgb(255,255,255)"> 
Warranty By Welding Machines That Are Not Noted Above (1 or 3 - year limited parts warranty from the date of purchase or invoice receipt date)
Innovator 255i - 1 Year
Migweld 100 – 1 year
Migweld 140 – 1 year
Migweld 200S - 1 year
Migweld 250 MP – 1 year
MicroTig Series – 1 year
Tigweld 160 SX – 1 year
Tigweld 200 SX – 1 year
Tigweld 200i – 3 year (Inverter Only) - 1 year on all other parts including mother boards and capacitors.
Tigweld 200D – 1 year
Tigweld 200 EX – 3 year (Inverter Only) - 1 year on all other parts including mother boards and capacitors.
Tigweld 250 EX - 1 Year
Stickweld 140 – 1 year
Stickweld 140 STL – 3 year (Inverter Only) - 1 year on all other parts including mother boards and capacitors.
Stickweld 200 – 1 year
Stickweld 200i – 3 year (Inverter Only) - 1 year on all other parts including mother boards and capacitors.
Stickweld 250 – 1 year
Weldall 160 pi- 1 year
Weldall 200 pi – 1 year
ProMTS 200i – 3 year (Inverter Only) - 1 year on all other parts including mother boards and capacitors.
ProMTS 252i – 3 year (Inverter Only) - 1 year on all other parts including mother boards and capacitors.
Forcecut 40 D- 1 year
Forcecut 42i- 3 year (Inverter Only) - 1 year on all other parts including mother boards and capacitors.
Forcecut 60i- 1 year
Forcecut 62i – 3 year (Inverter Only) - 1 year on all other parts including mother boards and capacitors.
Forcecut 80i – 1 year