Hello,This message is in response to the complaint (# [redacted] ) lodged by [redacted] *** We have included a signed statement from the rental agent who executed [redacted] ***'s rental contractThis agent was also the person who assisted [redacted] at return The details of our dealing with [redacted] are enclosed in that statement Also attached are the signed rental contract showing that [redacted] opted to purchase our Collision Damage Waiver (CDW), the signed and dated Supplemental Liability (SLI) form, as well as the final totals for the contracts on her rental ( [redacted] kept the vehicle beyond daysWe are required to close all our contracts every days to stay in compliance) When [redacted] came in to rent the vehicle, she had initially set up a rental of one week [redacted] ***'s rental was extended multiple times which may address her concern regarding the initial quote price being lower than the final cost of the rental However, [redacted] did call in multiple times to extend the rental and she inquired about cost at each of those juncturesWe provided all requested information including costs at these times [redacted] has rented vehicles with Longhorn Rentals twice successfully in the past [redacted] rented a car for weeks and days in Dec 2013/Jan and for one month in Aug/Sep With that said, I have reviewed her rental agreements to find evidence of [redacted] ***'s claim that she was overcharged in the pastAfter review, I can find no evidence to support that claim I show no adjustments on [redacted] ***'s two prior contracts and I show no refunds to the credit card she has used for those rentals Because [redacted] has rented here successfully in the past, she knows our procedures and processThis further indicates that there was no confusion as to what [redacted] was agreeing to purchase at the time of executionIn the end, we had signed rental documents showing [redacted] agreed to purchase the CDW and SLI, along with the statement given to us from our employee (written copy attached above) evidencing that [redacted] entered the agreement in good faith, under no pretense which is why we denied her request to refund the requested money to her credit cardSincerely, [redacted] Longhorn Car-Truck Rentals
Hello,This message is in response to the complaint (# [redacted] ) lodged by [redacted] *** We have included a signed statement from the rental agent who executed [redacted] ***'s rental contractThis agent was also the person who assisted [redacted] at return The details of our dealing with [redacted] are enclosed in that statement Also attached are the signed rental contract showing that [redacted] opted to purchase our Collision Damage Waiver (CDW), the signed and dated Supplemental Liability (SLI) form, as well as the final totals for the contracts on her rental ( [redacted] kept the vehicle beyond daysWe are required to close all our contracts every days to stay in compliance) When [redacted] came in to rent the vehicle, she had initially set up a rental of one week [redacted] ***'s rental was extended multiple times which may address her concern regarding the initial quote price being lower than the final cost of the rental However, [redacted] did call in multiple times to extend the rental and she inquired about cost at each of those juncturesWe provided all requested information including costs at these times [redacted] has rented vehicles with Longhorn Rentals twice successfully in the past [redacted] rented a car for weeks and days in Dec 2013/Jan and for one month in Aug/Sep With that said, I have reviewed her rental agreements to find evidence of [redacted] ***'s claim that she was overcharged in the pastAfter review, I can find no evidence to support that claim I show no adjustments on [redacted] ***'s two prior contracts and I show no refunds to the credit card she has used for those rentals Because [redacted] has rented here successfully in the past, she knows our procedures and processThis further indicates that there was no confusion as to what [redacted] was agreeing to purchase at the time of executionIn the end, we had signed rental documents showing [redacted] agreed to purchase the CDW and SLI, along with the statement given to us from our employee (written copy attached above) evidencing that [redacted] entered the agreement in good faith, under no pretense which is why we denied her request to refund the requested money to her credit cardSincerely, [redacted] Longhorn Car-Truck Rentals