Changing the settings on your sprinkler controller is not a repair, it is something the homeowner has to do on a monthly, weekly and sometimes daily basis with our weather conditions We were never able to show the [redacted] how to properly set the sprinkler because they said they knew how to do it and didn't need instructions As homeowners they may have felt that they made the necessary changes but from the condition of their yard you can see that they did not We were only able to check the sprinklers when the S [redacted] s's were home and would let us into the garage, that is where the sprinkler controller is located We made an appointments to check the sprinkler and checked it every time they would ask A rain sensor does not prevent you from over watering, it shut the sprinkler off for a brief period, after it rains, so if the sprinklers run at AM then it starts raining at AM then you have over watered I am not making accusation, and I have been to their house You can go to the [redacted] house and see the dead areas are weeds, not grass and that he does already have a fungus started in the grass as well as on some of the plants I am sorry DrS [redacted] mistakes my confidence and professional knowledge as arrogance Just because he doesn't agree with me doesn't mean what I have said isn't true, he is entitled to his opinion, but facts are facts.Thank you, Lisa L***
We maintained the [redacted] yard for years and during that period we tried to teach the [redacted] how to use their sprinkler controller to adjust the time and amount of water setting so they could change those setting from season to season so they did not over water their yard They refused to change the setting therefore creating a problem with fungus several times per year When [redacted] grass gets a fungus, that is caused from too much tap water mixed with warm days and cool nights, the grass turns yellow, when we treat the fungus the grass then turns brown and dies Once the grass dies in those areas the weeds start to grow and fill in the bare areas The [redacted] requested that we spray the weeds in their yard and that is what we did Their grass was not damaged in any way, the weeds that we sprayed died, which was the desired result The [redacted] are now upset that we killed their weedsI told them they did not have to give days notice to cancel their contract because they would not take our professional advise and uphold their side of the contract by properly setting the sprinkler controller for the current weather conditions As stated on the contract we check their system throughout the year and report problems to them and it is up to them to decide if they want to have the problems fixed Setting the controller and repairing the sprinkler system is not covered in the landscape maintenance contract Those items are an extra charge and we can not perform those services unless the customer agrees to pay for themWe are just one company in a long list of landscape companies that the [redacted] have been through because they will not take the advice of the professionals that they hire I can not do anything to force them to take my advice, all I can do is suggest remedies to their problems Thank you, Lisa L***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint This is pointlessWe were available almost any day they wanted to check the system The was not caused by overwatering as the sprinkler expert increased the watering his last visit This is dead grass and confirmed by another landscaperI doubt any further discussion here will help No resolution seems possible thru the Revdex.com Regards, Mark S [redacted]
Changing the settings on your sprinkler controller is not a repair, it is something the homeowner has to do on a monthly, weekly and sometimes daily basis with our weather conditions We were never able to show the [redacted] how to properly set the sprinkler because they said they knew how to do it and didn't need instructions As homeowners they may have felt that they made the necessary changes but from the condition of their yard you can see that they did not We were only able to check the sprinklers when the S [redacted] s's were home and would let us into the garage, that is where the sprinkler controller is located We made an appointments to check the sprinkler and checked it every time they would ask A rain sensor does not prevent you from over watering, it shut the sprinkler off for a brief period, after it rains, so if the sprinklers run at AM then it starts raining at AM then you have over watered I am not making accusation, and I have been to their house You can go to the [redacted] house and see the dead areas are weeds, not grass and that he does already have a fungus started in the grass as well as on some of the plants I am sorry DrS [redacted] mistakes my confidence and professional knowledge as arrogance Just because he doesn't agree with me doesn't mean what I have said isn't true, he is entitled to his opinion, but facts are facts.Thank you, Lisa L***
We maintained the [redacted] yard for years and during that period we tried to teach the [redacted] how to use their sprinkler controller to adjust the time and amount of water setting so they could change those setting from season to season so they did not over water their yard They refused to change the setting therefore creating a problem with fungus several times per year When [redacted] grass gets a fungus, that is caused from too much tap water mixed with warm days and cool nights, the grass turns yellow, when we treat the fungus the grass then turns brown and dies Once the grass dies in those areas the weeds start to grow and fill in the bare areas The [redacted] requested that we spray the weeds in their yard and that is what we did Their grass was not damaged in any way, the weeds that we sprayed died, which was the desired result The [redacted] are now upset that we killed their weedsI told them they did not have to give days notice to cancel their contract because they would not take our professional advise and uphold their side of the contract by properly setting the sprinkler controller for the current weather conditions As stated on the contract we check their system throughout the year and report problems to them and it is up to them to decide if they want to have the problems fixed Setting the controller and repairing the sprinkler system is not covered in the landscape maintenance contract Those items are an extra charge and we can not perform those services unless the customer agrees to pay for themWe are just one company in a long list of landscape companies that the [redacted] have been through because they will not take the advice of the professionals that they hire I can not do anything to force them to take my advice, all I can do is suggest remedies to their problems Thank you, Lisa L***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint This is pointlessWe were available almost any day they wanted to check the system The was not caused by overwatering as the sprinkler expert increased the watering his last visit This is dead grass and confirmed by another landscaperI doubt any further discussion here will help No resolution seems possible thru the Revdex.com Regards, Mark S [redacted]