I explained that this was the first e-mail I received from the Revdex.com and that my Property Manager did receive an e-mail weeks ago,however, he requested for you to send it again as he couldn't respond to that particular e-mail.As soon as he recieved it,which was today, he forwarded to me as I am the site manager for Coveredbridge Aptsand that is where Mr [redacted] resided [redacted] was a resident for four years at Coveredbridge Apts.(not five years),his lease began 2/1/and ended on 1/31/I would like to explain again that [redacted] did state that he needed to end his lease early due to an increase in his family size, and I respectively told him that his lease is a contract which needs to be fulfilled,however, I would be more than happy to try and sublet it for him,although that is the sole responsibility of the resident, I try my best to help him if I couldI have been very successful quite a few times, I did explain that [redacted] would have to let me show his apartment and it needs to be in good condition as we would be trying to "sell it" [redacted] did not seem interested, I then offered to transfer him to a bedroom with another property and because we would not let him out of his lease without penalty, early, he said he was not interestedAs far as the carpet, I explained to ***, in writing and verbally, (as I do with all my residents when their renewals go out), what is expected from him in order to receive a full security deposit refund.When [redacted] moved-in,four years ago, the carpet was brand new, along with cabinets, counter top, appliances and bathroom sink top and floor, which is proven with the chethat I attached and ***'s signatureWhen ***left, the carpet was destroyed beyond repair: cat damage in all entry ways along with red stains that can not be repaired and a dirty stoveI asked [redacted] to shampoo the carpet which is a requirement for existing residents and he said "it would do no good", so he did not attempt to clean itFurthermore, [redacted] was not "charged an additional month", he paid to the end of his lease per contract.Our carpets have a quality assurance of years, which I also attached from ***, which was the original company we used to install the carpet when [redacted] moved in, of course this not not include stains which include certain type of stains or pet damageI feel I tried my best to offer solutions, however, nothing worked for himWhen he left we spoke over the phone and I explained why he was not getting his refund, he cursed me and the company and said I did not hold up my end of the bargain, I am completely lost with that statementI told him he would get 100% of his refund pending no damages and of course that was not the caseIn the past two years that I have worked at Coveredbridge, the majority of residents always get their full refund as I work with my residents and help out the best I can, so to have been treated by [redacted] the way I was and reported to the Revdex.com I am at a lost and very taken by thisIf there is anything else you need from me please let me know and thank you Jeffery it was a pleasure conversating with youI will be sending an additional e-mail with the original cost and warranty shortly.Quality Assurance Warranty and the invoice which shows the amount we paid for the new carpet prior to [redacted] moving into Apt[redacted] moved in on 2/1/and the carpet was installed on 1/10/Thank you again.Tina ***Coveredbridge Apts .Site-Manager [redacted]
As Mr [redacted] states he failed to give day notice as his lease states and forfeit his security deposit
To Whom It may Concern: This is not the property in question, however, I did forward the info to the correct propertyThank you and have a good day!
I explained that this was the first e-mail I received from the Revdex.com and that my Property Manager did receive an e-mail weeks ago,however, he requested for you to send it again as he couldn't respond to that particular e-mail.As soon as he recieved it,which was today, he forwarded to me as I am the site manager for Coveredbridge Aptsand that is where Mr [redacted] resided [redacted] was a resident for four years at Coveredbridge Apts.(not five years),his lease began 2/1/and ended on 1/31/I would like to explain again that [redacted] did state that he needed to end his lease early due to an increase in his family size, and I respectively told him that his lease is a contract which needs to be fulfilled,however, I would be more than happy to try and sublet it for him,although that is the sole responsibility of the resident, I try my best to help him if I couldI have been very successful quite a few times, I did explain that [redacted] would have to let me show his apartment and it needs to be in good condition as we would be trying to "sell it" [redacted] did not seem interested, I then offered to transfer him to a bedroom with another property and because we would not let him out of his lease without penalty, early, he said he was not interestedAs far as the carpet, I explained to ***, in writing and verbally, (as I do with all my residents when their renewals go out), what is expected from him in order to receive a full security deposit refund.When [redacted] moved-in,four years ago, the carpet was brand new, along with cabinets, counter top, appliances and bathroom sink top and floor, which is proven with the chethat I attached and ***'s signatureWhen ***left, the carpet was destroyed beyond repair: cat damage in all entry ways along with red stains that can not be repaired and a dirty stoveI asked [redacted] to shampoo the carpet which is a requirement for existing residents and he said "it would do no good", so he did not attempt to clean itFurthermore, [redacted] was not "charged an additional month", he paid to the end of his lease per contract.Our carpets have a quality assurance of years, which I also attached from ***, which was the original company we used to install the carpet when [redacted] moved in, of course this not not include stains which include certain type of stains or pet damageI feel I tried my best to offer solutions, however, nothing worked for himWhen he left we spoke over the phone and I explained why he was not getting his refund, he cursed me and the company and said I did not hold up my end of the bargain, I am completely lost with that statementI told him he would get 100% of his refund pending no damages and of course that was not the caseIn the past two years that I have worked at Coveredbridge, the majority of residents always get their full refund as I work with my residents and help out the best I can, so to have been treated by [redacted] the way I was and reported to the Revdex.com I am at a lost and very taken by thisIf there is anything else you need from me please let me know and thank you Jeffery it was a pleasure conversating with youI will be sending an additional e-mail with the original cost and warranty shortly.Quality Assurance Warranty and the invoice which shows the amount we paid for the new carpet prior to [redacted] moving into Apt[redacted] moved in on 2/1/and the carpet was installed on 1/10/Thank you again.Tina ***Coveredbridge Apts .Site-Manager [redacted]