Longley Jones Management Corp.

In reviewing the file for [redacted] ***, he moved into [redacted] Apartments, AptNo [redacted] on11/1/It appears the original lease (attached) was on a month-to-month rental agreement;it also appears that Mr [redacted] gave the previous owner a security deposit in the amount of$on 10/20/[redacted] Apartments at [redacted] *** was purchased from [redacted] on 1/17/On September 28, Mr [redacted] gave the keys to the onsite personnel, John [redacted] , SuperintendentPursuant to Mr***'s original lease, paragraph 7, it states that tenant must give 30-days written notice of intent to terminate tenancy or shall forfeit security deposit." Also enclosed is the Longley Jones Management CorpTenant Change form prepared by John [redacted] to the effect that Mr [redacted] vacated without notice and to forfeit his security deposit.In the Letter of Complaint, Mr [redacted] states the reason for vacating was roach infestationIn checking our records for extermination, Apartment [redacted] has no work order and/or record of infestationThe superintendent turned-over the unit and found no evidence of roach infestationhope this explains the owner's and management company's position on this matterPlease feel free to contact me should you have additional questions or concerns.Sincerely,Longley Jones Management Corp., Agent [redacted] Apartments Steven [redacted] , VP and Regional Property Manager

We have received your complaint from our tenant at The Vincent Apartments 103SOur maintenance staff has corrected the damaged sheetrock and have repainted the areaWe also had a independent inspection company do a lead sampling and no lead was identifies in this areaWe believe that we have
taken care of this issue and it is resolvedIf you have any further questions please do not hesitate to contact us.Thanks *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Without making this complaint they would have never fixed the issueThank you Regards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI will not argue the fact that I did not give days written notice, but I did in fact give verbal notice to RustyAll of this is moot anyways due to the fact that I was constructively evictedThe property manager was notified of the problem, given a chance to correct said problem and as you can read from the messages I forwarded refused to call an exterminator to remedy any form of solution, therefore making the apartment uninhabitable.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

I explained that this was the first e-mail I received from the Revdex.com and that my Property Manager did receive an e-mail 3 weeks ago,however, he requested for you to send it again as he couldn't respond to that particular e-mail.As soon as he recieved it,which was today, he forwarded to me as I am the...

site manager for Coveredbridge Apts. and that is where Mr. [redacted] resided. [redacted] was a resident for four years at Coveredbridge Apts.(not five years),his lease began 2/1/2012 and ended on 1/31/2016. I would like to explain again that [redacted] did state that he needed to end his lease early due to an increase in his family size, and I respectively told him that his lease is a contract which needs to be fulfilled,however, I would be more than happy to try and sublet it for him,although that is the sole responsibility of the resident, I try my best to help him if I could. I have been very successful quite a few times, I did explain that [redacted] would have to let me show his apartment and it needs to be in good condition as we would be trying to "sell it". [redacted] did not seem interested, I then offered to transfer him to a 3 bedroom with another property and because we would not let him out of his lease without penalty, early, he said he was not interested. As far as the carpet, I explained to [redacted], in writing and verbally, (as I do with all my residents when their renewals go out), what is expected from him in order to receive a full security deposit refund.When [redacted] moved-in,four years ago, the carpet was brand new, along with cabinets, counter top, appliances and bathroom sink top and floor, which is proven with the check-in that I attached and [redacted]'s signature. When [redacted]left, the carpet was destroyed beyond repair: cat damage in all entry ways along with red stains that can not be repaired and a dirty stove. I asked [redacted] to shampoo the carpet which is a requirement for existing residents and he said "it would do no good", so he did not attempt to clean it. Furthermore, [redacted] was not "charged an additional month", he paid to the end of his lease per contract.Our carpets have a quality assurance of 10 years, which I also attached from [redacted], which was the original company we used to install the carpet when [redacted] moved in, of course this not not include stains which include certain type of stains or pet damage. I feel I tried my best to offer solutions, however, nothing worked for him. When he left we spoke over the phone and I explained why he was not getting his refund, he cursed me and the company and said I did not hold up my end of the bargain, I am completely lost with that statement. I told him he would get 100% of his refund pending no damages and of course that was not the case. In the past two years that I have worked at Coveredbridge, the majority of residents always get their full refund as I work with my residents and help out the best I can, so to have been treated by [redacted] the way I was and reported to the Revdex.com I am at a lost and very taken by this. If there is anything else you need from me please let me know and thank you Jeffery it was a pleasure conversating with you. I will be sending an additional e-mail with the original cost and warranty shortly.Quality Assurance Warranty and the invoice which shows the amount we paid for the new carpet prior to [redacted] moving into Apt.[redacted] moved in on 2/1/2012 and the carpet was installed on 1/10/2012. Thank you again.Tina [redacted]Coveredbridge Apts .Site-Manager [redacted]

In reviewing the file for [redacted], he moved into [redacted] Apartments, Apt. No. ** on11/1/2016. It appears the original lease (attached) was on a month-to-month rental agreement;it also appears that Mr. [redacted] gave the previous owner a security deposit in the amount of$650.00 on...

10/20/2016.[redacted] Apartments at [redacted] was purchased from [redacted] on 1/17/2017. On September 28, 2017. Mr. [redacted] gave the keys to the onsite personnel, John [redacted], Superintendent. Pursuant to Mr. [redacted]'s original lease, paragraph 7, it states that tenant must give 30-days written notice of intent to terminate tenancy or shall forfeit security deposit." Also enclosed is the Longley Jones Management Corp. Tenant Change form prepared by John [redacted] to the effect that Mr. [redacted] vacated without notice and to forfeit his security deposit.In the Letter of Complaint, Mr. [redacted] states the reason for vacating was roach infestation. In checking our records for extermination, Apartment ** has no work order and/or record of infestation. The superintendent turned-over the unit and found no evidence of roach infestation.1 hope this explains the owner's and management company's position on this matter. Please feel free to contact me should you have additional questions or concerns.Sincerely,Longley Jones Management Corp., Agent[redacted] Apartments Steven [redacted], VP and Regional Property Manager

To Whom It may Concern:
This is not the property in question, however, I did forward the info to the correct property. Thank you and have a good day!

As Mr. [redacted] states he failed to give 30 day notice as his lease states and forfeit his security deposit.