I understand the point of Longmont Ford stating the vehicle was sold to me "as-is". My complaint is in regards to the vehicle not being in the condition they stated, by their inspection "as-is". The vehicle had a report given to me, which the dealership attached stating the problems found. The problem is that the problems found were not the only ones that were going on with the vehicle. The additional problems were found within two days of purchase, and determined to have been chronic problems. There were four codes found related to this. While it is impossible to prove the codes were not disclosed to myself or the sales staff, the problems that created them are inarguably months or years of damage that created them. The major issue is the engine being compromised, which I was told on paper, was ok. There were additional findings including transfer case having problems that needed maintenance and the shocks/struts are bring recommended to be replaced. The list of problems I was given included oil leaks, and as I drove the vehicle home experiencing concerns with said vehicle, I assumed it was all related to what was disclosed to me. After inspection done by an [redacted] accredited shop within two days, the amount of chronic damage found was determined to only replace the engine, it was beyond repair. The reason a warranty was not purchased, was due to a inspection report in front of me stating there was no need for one. My purchase price was agreed upon, based on what Longmont Ford disclosed was mechanically wrong, would not have been what I paid, had I known the actual problems. I was informed after the second shop had inspected the vehicle, that it may be a safety issue with the acceleration that will continue to lose power. While turning left at a light recently, I did notice a difference in power while trying to accelerate into a turn. This is unacceptable and unsafe for me to put my family into this vehicle, which is why it was purchased initially. Again I understand the response from the dealership, but a level of ownership needs to be taken with the inspection report completed and items missed. If there was a reasonable process that would explain the missed findings or problems I would not be putting this effort into correcting the situation. Unfortunately I believe the ownership needs to be placed on the dealership for missed findings and/or disclosures to me. If they are not legally obligated to correct this, I would like at a minimum they have this style of business practice known so others may consider there future purchases with this in mind. Thank you. Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
This message is in regard to my complaint assigned ID [redacted] submitted on 7/17/2016 against Longmont Ford. I just wanted to let you know that I did receive a refund of $199 on Saturday, July 30, 2016. Thank you for the help. As far as I am concerned, my complaint is satisfied. [redacted]
Final Consumer Response /* (2000, 7, 2015/04/27) */
This issue was resolved between myself and the dealershipI would like to remove this complaint
I understand the point of Longmont Ford stating the vehicle was sold to me "as-is". My complaint is in regards to the vehicle not being in the condition they stated, by their inspection "as-is". The vehicle had a report given to me, which the dealership attached stating the problems found. The problem is that the problems found were not the only ones that were going on with the vehicle. The additional problems were found within two days of purchase, and determined to have been chronic problems. There were four codes found related to this. While it is impossible to prove the codes were not disclosed to myself or the sales staff, the problems that created them are inarguably months or years of damage that created them. The major issue is the engine being compromised, which I was told on paper, was ok. There were additional findings including transfer case having problems that needed maintenance and the shocks/struts are bring recommended to be replaced. The list of problems I was given included oil leaks, and as I drove the vehicle home experiencing concerns with said vehicle, I assumed it was all related to what was disclosed to me. After inspection done by an [redacted] accredited shop within two days, the amount of chronic damage found was determined to only replace the engine, it was beyond repair. The reason a warranty was not purchased, was due to a inspection report in front of me stating there was no need for one. My purchase price was agreed upon, based on what Longmont Ford disclosed was mechanically wrong, would not have been what I paid, had I known the actual problems. I was informed after the second shop had inspected the vehicle, that it may be a safety issue with the acceleration that will continue to lose power. While turning left at a light recently, I did notice a difference in power while trying to accelerate into a turn. This is unacceptable and unsafe for me to put my family into this vehicle, which is why it was purchased initially. Again I understand the response from the dealership, but a level of ownership needs to be taken with the inspection report completed and items missed. If there was a reasonable process that would explain the missed findings or problems I would not be putting this effort into correcting the situation. Unfortunately I believe the ownership needs to be placed on the dealership for missed findings and/or disclosures to me. If they are not legally obligated to correct this, I would like at a minimum they have this style of business practice known so others may consider there future purchases with this in mind. Thank you. Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
This message is in regard to my complaint assigned ID [redacted] submitted on 7/17/2016 against Longmont Ford. I just wanted to let you know that I did receive a refund of $199 on Saturday, July 30, 2016. Thank you for the help. As far as I am concerned, my complaint is satisfied. [redacted]