Initial Business Response / [redacted] (1000, 5, 2015/10/22) */ The claim originally went to the insurance (UHC) for a total billed amount of $(9/22/14)The claim denied for patient cannot be identified on 9/24/The balance was rejected to patient, and they received statements before being sent to collections (9/25/and 11/3/14)The account was sent to collections on 2/21/15, because the patient never called in and updated the insurance information per the statementsPer comments on account, on 7/8/15, after account had been in collections for months, the patient called in and provided updated insurance informationUnited Healthcare made a payment of $on 8/3/Out of the $billed amount, $was paid and the rest was a provider discountCollection agency was then contacted to cancel the accountHad the patient responded to the statements sent, we could have updated the insurance and not sent to collectionsIt appears the patient did go to the hospital but unfortunately the hospital does not do the billing for the lab so that information never flowed to the billing companyWhile it is certainly unfortunate for the patient, there was no intentional wrong doing by Carent or the hospitalOnce the patient provided the corrected information, the account was pulled from collections and re-billedCollections agency will be providing a letter of guarantee to patient that this circumstance is not reflected on their credit historyIf there is any further questions that can be answered, please don't hesitate to let us know Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) Of course I am pleased that my credit will hopefully be restoredThank you for thatHowever, after visiting with the business office clerk after the first past due bill, I was told it would be correctedThe business office took down the correct insurance information and talked to the 'billing company' while I was thereNo other correspondence happened until the letter from the collection agency was receivedSo, I did update the correct insurance in a timely mannerThe case is closed from my perspective; but I am not pleased with the lack of 'care' from LUH
Although it was explained to the patient that the amount quoted was only an estimate and was dependent on the ultimate services rendered, I can appreciate the concern of being billed so much higher than the original estimateWe will write off the balance since the magnitude of the potential incremental charges was not adequately explained to the patientI promise we will use this as a training tool to improve our processes and provide more meaningful estimates to patients in the futureThank you for bringing this concern to our attention
Initial Business Response /* (1000, 5, 2015/06/18) */
*** ***,
Our office is in receipt of your complaint with the Revdex.com regarding the above date of service and appreciates the opportunity to address your concernsAfter investigation of the account in your name with our office, our records
document the following:
We were only able to locate one account, under your name, from Longmont United Hospital that has been sent for third-party collection efforts as of today's date, June 18th, You may have additional bills, from additional providers for the date of service in questionAny outside entity is not associated with the Longmont United Hospital billing process
The account in your name was never sent to *** *** Our records indicate the account was sent only to our *** *** *** for possible payment arrangement to be setDuring this time the statements included a final statement sent 4/27/2015, with verbiage that the account may be sent for further collection efforts
Our records do not indicate your account was ever placed in a formal payment arrangementLongmont United Hospital is happy to cancel your account in question, from the collection agencyWe will send the account back to our *** *** *** for a formal payment arrangement, and to follow the course of businessThe monthly payment arrangement will be set in the amount of $60.00/month, per the Longmont United Hospital payment plan guidelines, for the balance remaining on this account of $
Someone from our billing office will contact you to arrange this payment arrangement for the account in your name
Initial Consumer Rebuttal /* (3000, 7, 2015/06/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While my account may not have gone to *** the fact remains that monthly payments were made starting on 1/26/continuing through 6/15/On 6/I learned that my account had gone to collections despite these payments having been madeOn 6/20/I received email correspondence threatening to send the account to collections if immediate action was not takenThis is typical of how this account has been goingthat email was weeks late and after the factActually it was weeks late if you count the day warning time
I do appreciate that LUH has offered to bring my account back to the Patient Accounts office, this is the correct and desired answerHowever this only solves 1/of the issueMy wife's account remains in collection despite similar circumstancesI made payments on her account on 10/28/and 11/21/however Her account DID go to *** We repeatedly called looking for the account to return to LUH from *** so we could continue to make payments directly to LUHWe were repeatedly told that the account was not in the system and we would have to wait for it to returnIt apparently went to collections immediately upon its returnIt should be noted that I was contacted by *** (LUH) regarding this account in response to the second email I sent requesting someone to contact meIn the Revdex.com complaint I indicated erroneously that *** contacted me in April, it was actually 2/12/and a payment was made at that timeMonthly payments have continued to be made since that timeI hesitate to list her account number here however if someone from LUH will contact me I will gladly provide it so it too can be reviewed
I would happily accept the response if that account receives a similar resolution
Thank you
Final Business Response /* (4000, 9, 2015/06/29) */
*** ***,
Thank you, for your response
We will be happy to address your concerns regarding your wife's accountIn order to handle this appropriately we request that your wife sign a HIPAA release for us to discuss her account, and related concerns, directly with you
Per the conversation you had with Longmont United Hospital staff member, *** *** on June 25th, 2015, a Medical Information Release Form was mailed to your wife at XXXXX *** *** *** *** ** XXXXX
Upon receipt of this signed document, we will be happy to address the concerns regarding your wife's account
Thank You
Although it was explained to the patient that the amount quoted was only an estimate and was dependent on the ultimate services rendered, I can appreciate the concern of being billed so much higher than the original estimate. We will write off the balance since the magnitude of the potential...
incremental charges was not adequately explained to the patient. I promise we will use this as a training tool to improve our processes and provide more meaningful estimates to patients in the future. Thank you for bringing this concern to our attention.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I really appreciate the assistance of the Revdex.com and I am very happy that this channel for costumer protection exist and works.Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/10/22) */
The claim originally went to the insurance (UHC) for a total billed amount of $122 (9/22/14). The claim denied for patient cannot be identified on 9/24/15. The balance was rejected to patient, and they received 2 statements before being sent to...
collections (9/25/14 and 11/3/14). The account was sent to collections on 2/21/15, because the patient never called in and updated the insurance information per the statements. Per comments on account, on 7/8/15, after account had been in collections for 5 months, the patient called in and provided updated insurance information. United Healthcare made a payment of $20.08 on 8/3/15. Out of the $122 billed amount, $20.08 was paid and the rest was a provider discount. Collection agency was then contacted to cancel the account. Had the patient responded to the statements sent, we could have updated the insurance and not sent to collections. It appears the patient did go to the hospital but unfortunately the hospital does not do the billing for the lab so that information never flowed to the billing company. While it is certainly unfortunate for the patient, there was no intentional wrong doing by Carent or the hospital. Once the patient provided the corrected information, the account was pulled from collections and re-billed. Collections agency will be providing a letter of guarantee to patient that this circumstance is not reflected on their credit history. If there is any further questions that can be answered, please don't hesitate to let us know.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Of course I am pleased that my credit will hopefully be restored. Thank you for that. However, after visiting with the business office clerk after the first past due bill, I was told it would be corrected. The business office took down the correct insurance information and talked to the 'billing company' while I was there. No other correspondence happened until the letter from the collection agency was received. So, I did update the correct insurance in a timely manner. The case is closed from my perspective; but I am not pleased with the lack of 'care' from LUH.
Initial Business Response / [redacted] (1000, 5, 2015/10/22) */ The claim originally went to the insurance (UHC) for a total billed amount of $(9/22/14)The claim denied for patient cannot be identified on 9/24/The balance was rejected to patient, and they received statements before being sent to collections (9/25/and 11/3/14)The account was sent to collections on 2/21/15, because the patient never called in and updated the insurance information per the statementsPer comments on account, on 7/8/15, after account had been in collections for months, the patient called in and provided updated insurance informationUnited Healthcare made a payment of $on 8/3/Out of the $billed amount, $was paid and the rest was a provider discountCollection agency was then contacted to cancel the accountHad the patient responded to the statements sent, we could have updated the insurance and not sent to collectionsIt appears the patient did go to the hospital but unfortunately the hospital does not do the billing for the lab so that information never flowed to the billing companyWhile it is certainly unfortunate for the patient, there was no intentional wrong doing by Carent or the hospitalOnce the patient provided the corrected information, the account was pulled from collections and re-billedCollections agency will be providing a letter of guarantee to patient that this circumstance is not reflected on their credit historyIf there is any further questions that can be answered, please don't hesitate to let us know Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) Of course I am pleased that my credit will hopefully be restoredThank you for thatHowever, after visiting with the business office clerk after the first past due bill, I was told it would be correctedThe business office took down the correct insurance information and talked to the 'billing company' while I was thereNo other correspondence happened until the letter from the collection agency was receivedSo, I did update the correct insurance in a timely mannerThe case is closed from my perspective; but I am not pleased with the lack of 'care' from LUH
Although it was explained to the patient that the amount quoted was only an estimate and was dependent on the ultimate services rendered, I can appreciate the concern of being billed so much higher than the original estimateWe will write off the balance since the magnitude of the potential incremental charges was not adequately explained to the patientI promise we will use this as a training tool to improve our processes and provide more meaningful estimates to patients in the futureThank you for bringing this concern to our attention
Initial Business Response /* (1000, 5, 2015/06/18) */
*** ***,
Our office is in receipt of your complaint with the Revdex.com regarding the above date of service and appreciates the opportunity to address your concernsAfter investigation of the account in your name with our office, our records
document the following:
We were only able to locate one account, under your name, from Longmont United Hospital that has been sent for third-party collection efforts as of today's date, June 18th, You may have additional bills, from additional providers for the date of service in questionAny outside entity is not associated with the Longmont United Hospital billing process
The account in your name was never sent to *** *** Our records indicate the account was sent only to our *** *** *** for possible payment arrangement to be setDuring this time the statements included a final statement sent 4/27/2015, with verbiage that the account may be sent for further collection efforts
Our records do not indicate your account was ever placed in a formal payment arrangementLongmont United Hospital is happy to cancel your account in question, from the collection agencyWe will send the account back to our *** *** *** for a formal payment arrangement, and to follow the course of businessThe monthly payment arrangement will be set in the amount of $60.00/month, per the Longmont United Hospital payment plan guidelines, for the balance remaining on this account of $
Someone from our billing office will contact you to arrange this payment arrangement for the account in your name
Initial Consumer Rebuttal /* (3000, 7, 2015/06/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While my account may not have gone to *** the fact remains that monthly payments were made starting on 1/26/continuing through 6/15/On 6/I learned that my account had gone to collections despite these payments having been madeOn 6/20/I received email correspondence threatening to send the account to collections if immediate action was not takenThis is typical of how this account has been goingthat email was weeks late and after the factActually it was weeks late if you count the day warning time
I do appreciate that LUH has offered to bring my account back to the Patient Accounts office, this is the correct and desired answerHowever this only solves 1/of the issueMy wife's account remains in collection despite similar circumstancesI made payments on her account on 10/28/and 11/21/however Her account DID go to *** We repeatedly called looking for the account to return to LUH from *** so we could continue to make payments directly to LUHWe were repeatedly told that the account was not in the system and we would have to wait for it to returnIt apparently went to collections immediately upon its returnIt should be noted that I was contacted by *** (LUH) regarding this account in response to the second email I sent requesting someone to contact meIn the Revdex.com complaint I indicated erroneously that *** contacted me in April, it was actually 2/12/and a payment was made at that timeMonthly payments have continued to be made since that timeI hesitate to list her account number here however if someone from LUH will contact me I will gladly provide it so it too can be reviewed
I would happily accept the response if that account receives a similar resolution
Thank you
Final Business Response /* (4000, 9, 2015/06/29) */
*** ***,
Thank you, for your response
We will be happy to address your concerns regarding your wife's accountIn order to handle this appropriately we request that your wife sign a HIPAA release for us to discuss her account, and related concerns, directly with you
Per the conversation you had with Longmont United Hospital staff member, *** *** on June 25th, 2015, a Medical Information Release Form was mailed to your wife at XXXXX *** *** *** *** ** XXXXX
Upon receipt of this signed document, we will be happy to address the concerns regarding your wife's account
Thank You
Although it was explained to the patient that the amount quoted was only an estimate and was dependent on the ultimate services rendered, I can appreciate the concern of being billed so much higher than the original estimate. We will write off the balance since the magnitude of the potential...
incremental charges was not adequately explained to the patient. I promise we will use this as a training tool to improve our processes and provide more meaningful estimates to patients in the future. Thank you for bringing this concern to our attention.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I really appreciate the assistance of the Revdex.com and I am very happy that this channel for costumer protection exist and works.Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/10/22) */
The claim originally went to the insurance (UHC) for a total billed amount of $122 (9/22/14). The claim denied for patient cannot be identified on 9/24/15. The balance was rejected to patient, and they received 2 statements before being sent to...
collections (9/25/14 and 11/3/14). The account was sent to collections on 2/21/15, because the patient never called in and updated the insurance information per the statements. Per comments on account, on 7/8/15, after account had been in collections for 5 months, the patient called in and provided updated insurance information. United Healthcare made a payment of $20.08 on 8/3/15. Out of the $122 billed amount, $20.08 was paid and the rest was a provider discount. Collection agency was then contacted to cancel the account. Had the patient responded to the statements sent, we could have updated the insurance and not sent to collections. It appears the patient did go to the hospital but unfortunately the hospital does not do the billing for the lab so that information never flowed to the billing company. While it is certainly unfortunate for the patient, there was no intentional wrong doing by Carent or the hospital. Once the patient provided the corrected information, the account was pulled from collections and re-billed. Collections agency will be providing a letter of guarantee to patient that this circumstance is not reflected on their credit history. If there is any further questions that can be answered, please don't hesitate to let us know.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Of course I am pleased that my credit will hopefully be restored. Thank you for that. However, after visiting with the business office clerk after the first past due bill, I was told it would be corrected. The business office took down the correct insurance information and talked to the 'billing company' while I was there. No other correspondence happened until the letter from the collection agency was received. So, I did update the correct insurance in a timely manner. The case is closed from my perspective; but I am not pleased with the lack of 'care' from LUH.