Longs Peak Landscape

Complaint: [redacted] I am rejecting this response because: As luck would have it, I am having other work done on my house and got a master plumber to take a look at the valve this morningHe completely agreed with my positionThe metal in the stem does not dissolve on its own (in fact, he opined that these valves are quite robust) - someone has to torque it to break it and the T-handle most landscaping outfits use can easily break such a valve if used improperly/aggressively(I again note that the technician who performed the work is no longer employed by Long's Peak Landscape and it seems clear why.) This master plumber would be willing to testify to this opinion in court and indicated that there was really no other way to see things: the stem was broken off with the gate in the closed position due to over-tightening by the people who shut down the system.I'd prefer not to go through a trial to prove something we both know to be true, but am certainly prepared to do soI'm happy to show you the valve once it comes out of the ground, and we can verify together that the metal stem didn't simply dissolve due to old ageIf things are as I suspect, I will ask you to agree in writing to reimburse me for the cost of replacing the valveIf you still refuse, my only recourse is trial, which I hope we can avoid Regards, [redacted]

[redacted] ,Please mark this matter as resolved.Thanks,***

Complaint: [redacted] I am rejecting this response because: As luck would have it, I am having other work done on my house and got a master plumber to take a look at the valve this morningHe completely agreed with my positionThe metal in the stem does not dissolve on its own (in fact, he opined that these valves are quite robust) - someone has to torque it to break it and the T-handle most landscaping outfits use can easily break such a valve if used improperly/aggressively(I again note that the technician who performed the work is no longer employed by Long's Peak Landscape and it seems clear why.) This master plumber would be willing to testify to this opinion in court and indicated that there was really no other way to see things: the stem was broken off with the gate in the closed position due to over-tightening by the people who shut down the systemI'd prefer not to go through a trial to prove something we both know to be true, but am certainly prepared to do soI'm happy to show you the valve once it comes out of the ground, and we can verify together that the metal stem didn't simply dissolve due to old ageIf things are as I suspect, I will ask you to agree in writing to reimburse me for the cost of replacing the valveIf you still refuse, my only recourse is trial, which I hope we can avoid Regards, [redacted]

Mr***,I am writing in response to a complaint made by *** *** I have reviewed her complaint and am offering the following additional information I started with a review of the call log in the CRM program that we use, the history is as follows:-Bid Requested March 19th-March
24th met on site to look at property-"they will maintain their garden and back yard needs to be push mowed"-Submitted bid via email on March 24th-March 30th customer called saying they needed price to be lower We adjusted quantities to lower contract price, including changing the frequency on the mowing service to bi-weekly.-April 17th called to confirm appointment for sprinkler start up for April 22nd in the afternoon-May 19th called to say they feel like they have over paid for services that have received so far-May 26th *** called to say that she has called numerous times and nobody called her back wanted to cancel service.I also reviewed her invoice and payment history We send out most of our invoices via email thru ***, which has a link that you can pay online They did pay two invoices the flat rate for March and for April When we submit a proposal, the customer has the option to billed at the end of the month for services completed that month or be billed as a flat rate Flat rate bills are sent at the beginning of each month and represent 1/7th of the contract value billed per month for months At the time the customer wanted to cancel they had paid two invoices for $each for a total of $ To that date they had received the following services:-Turf Fertilizer # $ service date 4-20-15-Turf Weed Control # $ service date 4-20-15-Irrigation Start Up $ service date 4-22-15-Two mowings $each service dates 4-23-& 5-26-15-Two Site Policings $ each service dates 4-23-& 5-26-15The total value of this work was $225.00.Reviewing the work history in the scheduling software we use I did notice that they were set up as a bi-weekly mowing correctly, but with all the rain that we received in May, we had several days that we were not able to perform services In that instance, all of our weekly customers had that weeks work order moved to a canceled status Since these customers have weekly services they were already on the schedule for the following weekIn the case of Mr& Ms***, they were set up as bi-weekly, so the services that got rained out should have been moved into an incomplete status that would have automatically rescheduled for the following week This was an error on our part, it was the first year that we have used the software we are currently using and we did not realize this error at the time.On 7-28-15, the client did cash our check in the amount of $ This amount was arrived at by taking the amount they had paid less the value of the services performed, and we gave them an additional $55.00, the value of one weekly visit as an apology for our error.Please let me know what we need to do to get this resolved, we feel like we responded appropriately, though it took longer than it should have with some turnover in our office.Respectfully,Luke B***Account ManagerMaintenance Division303-682-2857- Office303-990-6220- [email protected]

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I am writing to let you know that we have resolved this
dispute with Long's Peak Landscaping They agreed to waive the charges we disputed including the $termination fee and $for the grass seed Thank you for your help with this.. Best Regards,*** ***

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Hello ***,I am sorry that you feel that this is the appropriate route to take The statement that I made in my attempt to explain the issue with an underground gate valve still stands Installing this type of gate valve underground for a mainline is a practice that has not been used for quite some time because of this issue. Longs Peak does not believe this was an issue caused by us and we do not plan on paying to have it repaired. We are not at this point getting an attorney involved. Hopefully before you spend a lot of time in effort on your part you will realize that parts fail and it is not necessarily anyone's fault.Please let us know what your next steps will be. Raymond T***

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***- I just got back into the office, so I apologize for the delayed reply I received your yelp, and Revdex.com complaints this morning I am sorry that you are upset After looking at the image of your valve, It is obvious that it is older, and not in the best condition This type of valve should not be buried underground That said, I would have liked to help you get this problem resolved My operations supervisor that looked at this issue did not believe it to be a warranty issueUnfortunately, This is a fairly common failure with this type of valve, which is why a stop and waste valve is typically installed. We install hundreds of these every yearThese are designed to be below ground, and have a simpler mechanism that is less likely to fail (although sometimes they do stick open or closed) I am sorry that your system has reached a point in its life cycle where some of the parts are showing their wear If this was installed in when the home was constructed (pretty likely) it is years old That is an acceptable lifetime for that part (especially since its not used appropriately) I think that we can/could be a resource for you to fix this, but it appears that you would rather take another approach I truly am sorry that this happened, and you feel it is our fault I am also sorry that you felt it necessary to voice your frustration on this issue online Please let me know if there is anything additional we can do for you. Respectfully- Mike D***Longs Peak Landscape***
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[redacted],Please mark this matter as resolved.Thanks,[redacted]

Complaint: [redacted]
I am rejecting this response because: As luck would have it, I am having other work done on my house and got a master plumber to take a look at the valve this morning. He completely agreed with my position. The metal in the stem does not dissolve on its own (in fact, he opined that these valves are quite robust) - someone has to torque it to break it and the T-handle most landscaping outfits use can easily break such a valve if used improperly/aggressively. (I again note that the technician who performed the work is no longer employed by Long's Peak Landscape and it seems clear why.) This master plumber would be willing to testify to this opinion in court and indicated that there was really no other way to see things: the stem was broken off with the gate in the closed position due to over-tightening by the people who shut down the system.I'd prefer not to go through a trial to prove something we both know to be true, but am certainly prepared to do so. I'm happy to show you the valve once it comes out of the ground, and we can verify together that the metal stem didn't simply dissolve due to old age. If things are as I suspect, I will ask you to agree in writing to reimburse me for the cost of replacing the valve. If you still refuse, my only recourse is trial, which I hope we can avoid.
Regards,
[redacted]

[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted],Please mark this matter as resolved.Thanks,[redacted]

[redacted]
I am writing to let you know that we have resolved...

this dispute with Long's Peak Landscaping.  They agreed to waive the 2 charges we disputed including the $1000 termination fee and $1400 for the grass seed.  Thank you for your help with this.. Best Regards,[redacted]

[redacted] 
[redacted]-  I just got back into the office, so I apologize for the delayed reply.  I received your yelp, and Revdex.com complaints this morning.  I am sorry that you are upset.  After looking at the image of your valve, It is obvious that it is older, and not in the best condition.  This type of valve should not be buried underground.  That said, I would have liked to help you get this problem resolved.  My operations supervisor that looked at this issue did not believe it to be a warranty issue. Unfortunately, This is a fairly common failure with this type of valve, which is why a stop and waste valve is typically installed. 
We install hundreds of these every year. These are designed to be below ground, and have a simpler mechanism that is less likely to fail (although sometimes they do stick open or closed)  I am sorry that your system has reached a point in its life cycle where some of the parts are showing their wear.  If this was installed in 1988 when the home was constructed (pretty likely) it is 28 years old.  That is an acceptable lifetime for that part (especially since its not used appropriately)  I think that we can/could be a resource for you to fix this, but it appears that you would rather take another approach.  I truly am sorry that this happened, and you feel it is our fault.  I am also sorry that you felt it necessary to voice your frustration on this issue online.  Please let me know if there is anything additional we can do for you. Respectfully- Mike D[redacted]Longs Peak Landscape[redacted]

Mr. [redacted],I am writing in response to a complaint made by [redacted].  I have reviewed her complaint and am offering the following additional information.  I started with a review of the call log in the CRM program that we use, the history is as follows:-Bid Requested March...

19th-March 24th met on site to look at property-"they will maintain their garden and back yard needs to be push mowed"-Submitted bid via email on March 24th-March 30th customer called saying they needed price to be lower.  We adjusted quantities to lower contract price, including changing the frequency on the mowing service to bi-weekly.-April 17th called to confirm appointment for sprinkler start up for April 22nd in the afternoon-May 19th called to say they feel like they have over paid for services that have received so far-May 26th [redacted] called to say that she has called numerous times and nobody called her back wanted to cancel service.I also reviewed her invoice and payment history.  We send out most of our invoices via email thru [redacted], which has a link that you can pay online.  They did pay two invoices the flat rate for March and for April.  When we submit a proposal, the customer has the option to billed at the end of the month for services completed that month or be billed as a flat rate.  Flat rate bills are sent at the beginning of each month and represent 1/7th of the contract value billed per month for 7 months.  At the time the customer wanted to cancel they had paid two invoices for $152.14 each for a total of $304.28.  To that date they had received the following services:-Turf Fertilizer #1  $40  service date 4-20-15-Turf Weed Control #1  $25  service date 4-20-15-Irrigation Start Up  $50  service date 4-22-15-Two mowings $45 each service dates 4-23-15 & 5-26-15-Two Site Policings  $10  each service dates 4-23-15 & 5-26-15The total value of this work was $225.00.Reviewing the work history in the scheduling software we use I did notice that they were set up as a bi-weekly mowing correctly, but with all the rain that we received in May, we had several days that we were not able to perform services.  In that instance, all of our weekly customers had that weeks work order moved to a canceled status.  Since these customers have weekly services they were already on the schedule for the following week. In the case of Mr. & Ms. [redacted], they were set up as bi-weekly, so the services that got rained out should have been moved into an incomplete status that would have automatically rescheduled for the following week.  This was an error on our part, it was the first year that we have used the software we are currently using and we did not realize this error at the time.On 7-28-15, the client did cash our check in the amount of $134.28.  This amount was arrived at by taking the amount they had paid less the value of the services performed, and we gave them an additional $55.00, the value of one weekly visit as an apology for our error.Please let me know what we need to do to get this resolved, we feel like we responded appropriately, though it took longer than it should have with some turnover in our office.Respectfully,Luke B[redacted]Account ManagerMaintenance Division303-682-2857- Office303-990-6220- [email protected]

Complaint: [redacted]
I am rejecting this response because: 
As luck would have it, I am having other work done on my house and got a master plumber to take a look at the valve this morning. He completely agreed with my position. The metal in the stem does not dissolve on its own (in fact, he opined that these valves are quite robust) - someone has to torque it to break it and the T-handle most landscaping outfits use can easily break such a valve if used improperly/aggressively. (I again note that the technician who performed the work is no longer employed by Long's Peak Landscape and it seems clear why.) This master plumber would be willing to testify to this opinion in court and indicated that there was really no other way to see things: the stem was broken off with the gate in the closed position due to over-tightening by the people who shut down the system.
I'd prefer not to go through a trial to prove something we both know to be true, but am certainly prepared to do so. I'm happy to show you the valve once it comes out of the ground, and we can verify together that the metal stem didn't simply dissolve due to old age. If things are as I suspect, I will ask you to agree in writing to reimburse me for the cost of replacing the valve. If you still refuse, my only recourse is trial, which I hope we can avoid.
Regards,
[redacted]