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Long's Plumbing, Heating & Cooling

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Long's Plumbing, Heating & Cooling Reviews (1)

To Whom It May Concern, When Mrs ________ Called In She asked me if we fixed gas leaks. I Said Yes. She Asked How Much It Was Going To Cost I Told Her The Cost Was _______ That Was For A Service call and my Guy for 1 hour. And That Parts Will Be Extra. She Kept Asking The Same...

Question and I Kept Telling Her The Same Price. I Think I Told Her About 4 Times. She Never Asked One Time About A Free Estimate On A Gas Leak. She Said They Had A Party and One Of Quest Smelled Gas. So Columbia Gas Shut There Gas Off. She Said she New Were The Leak Was. So She Asked Me If I Would Send Someone Out. So My Tech Gave Her A Call He Went Out To There House, How Do U Give A FreeEstimate To A Customer On Something When They All Ready No What the Problem Is. Mrs ______  New What Is Was Going To Cost For My Guy to Come To Her House. If They Didn't Like Are Service Why Didn't Ask My Tech To Leave Her Home. They Gave Us There Credit Card Inrformation, I Never Ran There Credit Card For The Service Because Mr ______ Was So Unhappy. So I'm Not Sure What They Want From Us. I Really Hope They Got There Gas Leak Fixed. I Feel Really Bad For What Happened. This Hole Thing Was Very Unnecssary. We Have Been in Business For Three Generation For A Reason. Thank You

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