Long's Pool Center

The business has responded? Please see below:We continue to stay in contact with the customerWe have made multiple visits to the homeWe have a trade specialist working with us to resolve this as quickly as possible

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I have picture of damage to the roof that was not addressed properly it requires replacement of shingle not a nailThe roofer Miracle that? we bought the roof from in has absolutely nothing to do with a repair caused by Giant Siding and Windows and for Perry? H*** to say he does further shows? where he is coming fromAfter paying $23,for siding to him it is the least he can do*** and *** ***?
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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Hello, As stated early , GIANT performed replacement of ALL damaged shingles.  Our lead service tech did a full inspection of that roof and there was NO damage.    IN the pictures the customer sent we can see the NEW shingles GIANT installed are broken, because Robert from MIRACLE attempted to lift the shingle to inspect how it was nailed and or to see the name of the color ( Robert was also claiming it was the wrong color.).  When he lifted the shingle, he broke it.   Robert then called me on my cell phone claiming to be the nephew of the customer and asked us to come out for 4th time , to replace the newly broken shingle.We stand by all of our work, and try to service everyone to full satisfaction.  If there is a problem with our siding install we will gladly service it.   If robert from Mircacle damaged the shingles after we left, its on him to fix.  Perry H[redacted].

Dear Sirs,We installed James H[redacted] Siding as per our contract with this customer.  Sometime after the job was completed the customer had Miracle Home Improvements come and inspect her roof.  Miracle took pictures of some shingles that were damaged from nailing in our scaffolding, which is...

common practice.    Though we did repair the shingles with cement flashing, [redacted] asked us to change the shingles.  We agreed, explaining we need the overnight temps to be above 50 degrees for a few days to allow us to work with the shingles ..( I believe it was in Jan or Feb).   [redacted] continued to call , and complain about things that were not involved or effected by our scope.   We tried to manage her the best we could, and made 3 service calls.   When weather allowed we changed the damaged shingles with matching shingles, however GAF the manufacturer of the shingles  actually changed the color a bit.    After spending most of the day changing shingles and inspecting the roof, the service team asked [redacted] if their were any other items.  She said No.     Not long after, Miracle Home Improvement returned to the house, got up on the roof, and during their inspection of nailing damaged some of the shingles we replaced.  This contractor then called my cell phone claiming to be the homeowners nephew, asking us to return to fix more shingles. We are not a company that looks for drama, and we do our best to resolve any level of dissatisfaction.   With this customer we have made multiple service calls, and seem to be caught in some triangle with the customer, miracle home improvements.    If there is any legitimate issue with the siding install, we would be more then happy to correct it.     Any problems with her windows, or roof we would advise her to resolve with her roof or window company. If there is anything the Revdex.com would like to advise us to do, we are very open . Please adviseSincerely Perry H[redacted].

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Yes, after receiving notice from the Revdex.com about our complaint, [redacted] called us to schedule a third party to come look for where the leak is coming from. However, this doesn't satisfy the complaint until the problem is fixed and we no longer have a leak. This has been going on for a year now, so I will not accept response until the work is fixed. Thank you.  e]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This email is in response to Complaint ID number [redacted].     At this time [redacted] AND WINDOWS INC will absolve itself  from  this chimney problem by refunding  the [redacted]’s  the charge to repoint the chimney.   See attached files including an email stating that the chimney work would be $900.00.  We will send out a check certified mail today 3/**/2016 for $900.00.     The chimney leaked before we worked at their house.  The chimney has continued to leak.       It is not the roof,  nor the Flashing that is leaking, but the chimney itself.   We did have [redacted] look at the problem,    and  We are also putting the [redacted]’s in touch with an expert chimney company , led by Fulzio C[redacted].  His number is [redacted].    Mr. C[redacted] can detect and rectify the chimney with the [redacted]’s or they can choose to move forward however and with whomever they choose.   Thank You Kindly Perry H[redacted] AND WINDOWS. Revision: Correct amount refunded is $950.00  Revision: Correct amount refunded is $950.00

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The business has responded.  Please see below:We continue to stay in contact with the customer. We have made multiple visits to the home. We have a trade specialist working with us to resolve this as quickly as possible.