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Longstreth Sporting Goods

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Longstreth Sporting Goods Reviews (2)

April 16, 2014Dear [redacted],Longstreth Sporting Goods has received the complaint about our business and has reviewed the situation presented. Our findings reveal the following:Customer placed a large order through our website, early morning on 12/13/13 using a specific promo...

code to obtain 10% off each item and free shipping. There was one discontinued item that was no longer available for which we contacted customer. We have no record of customer attempting to cancel this order. Order shipped same day via [redacted]. Customer refused [redacted] delivery on 12/17/14 and the package was returned to us for which we promptly credited his card on 12/19/14.Late night on 12/13/13, a different family member of this customer placed 3 separate orders through our website with a different promo code to take advantage of a $25 discount on each $100 order, plus free shipping. The items on the three orders were very similar to the earlier larger order placed by customer. We shipped out all 3 orders via USPS Priority Mail on the next business day, 12/16/13. There was one back order which was shipped a day later. USPS Priority Mail tracking numbers confirm delivery for first 3 packages on 12/18/13. The fourth package, USPS Priority Mail confirms delivery on12/19/13.Customer contacted us for the first time on 2/21/14, over 60 days from order date and delivery date. USPS carrier confirms all packages were delivered and a customer service representative replied to customer’s email on 2/25/14, but received no response from customer until 3/14/14. We notified customer that too much time had elapsed to file any claim with USPS Priority Mail.We provided excellent service to this customer as we shipped within 2 business days as stated on our website and received confirmed delivery notices through USPS Priority Mail. Customer did not report any delivery issues to us timely, reporting to us over 60 days later, where too much time had elapsed.

Review: I ordered several ite** from Longstreth around mid DecemberOne item I wanted was backordered, so I called to try to cancel the orderThe order had already shipped, so I refused the packageThat order was returned and credited back to my account and I have no problem with itI placed a second order with other ite** to replace the item missingThis order I never receivedI had a family emergency and was away from my house during the time the (4) packages were supposedly delivered to my houseNone of my neighbors received the packages for meWe did not need these ite** until February, so when we got back into town from the emergency, I forgot about the packages, assuming that my wife would rememberShe also forgotIt was not until we needed the ite** around February 18th that we looked for the packagesI also checked my bank and saw that I had been charged for the ite** I never receivedOn Feb I contacted Longstreth to ask about the missing shipments to see if they had been returned to themThey had not, so I asked for a refundThey told me that the post office said they were delivered and besides they can only put in a claim within days of an order, and then kept calling other people in the post office to investigate, further delaying thingsNow I am at a point where too much time has elapsed for my bank to do anything for me, which I believe was their strategy.Desired Settlement: I would like them in good faith to refund the several hundred dollars I paid to my credit card account since I never received any of the ite** ordered
Business
Response:
April 16, 2014Dear [redacted],Longstreth Sporting Goods has received the complaint about our business and has reviewed the situation presentedOur findings reveal the following:Customer placed a large order through our website, early morning on 12/13/using a specific promo code to obtain 10% off each item and free shippingThere was one discontinued item that was no longer available for which we contacted customerWe have no record of customer attempting to cancel this orderOrder shipped same day via [redacted]Customer refused [redacted] delivery on 12/17/and the package was returned to us for which we promptly credited his card on 12/19/14.Late night on 12/13/13, a different family member of this customer placed separate orders through our website with a different promo code to take advantage of a $discount on each $order, plus free shippingThe items on the three orders were very similar to the earlier larger order placed by customerWe shipped out all orders via USPS Priority Mail on the next business day, 12/16/There was one back order which was shipped a day laterUSPS Priority Mail tracking numbers confirm delivery for first packages on 12/18/The fourth package, USPS Priority Mail confirms delivery on12/19/13.Customer contacted us for the first time on 2/21/14, over days from order date and delivery dateUSPS carrier confirms all packages were delivered and a customer service representative replied to customer's email on 2/25/14, but received no response from customer until 3/14/We notified customer that too much time had elapsed to file any claim with USPS Priority Mail.We provided excellent service to this customer as we shipped within business days as stated on our website and received confirmed delivery notices through USPS Priority MailCustomer did not report any delivery issues to us timely, reporting to us over days later, where too much time had elapsed

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Description: Sporting Goods - Retail

Address: P.O. Box 475 28 Wells Road, Parker, Pennsylvania, United States, 19457

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