A daily occurrence is screen freezes one to five seconds long, during which there is no soundThis can happen multiple times a minuteJust as common is large scale pixilation of a large portion of the on-screen image Some channels are worse than others Yet one of their technicians told me the signal strength (at the connector which is normally attached to my digital TV ) was good
Never have I dealt with such a rude and inept business
I was signed up for credit card billing with Longview-Kilgore Cable and my credit card was unfortunately compromised during the Home Depot data breech My credit card company cancelled my existing card and issued me a new one I changed my number on line with various billers and neglected to remember Longview-Kilgore cable I subsequently received a "disconnect notice" from Longview Kilgore cable with a charge for $and another for $for "credit card refusal" I should also note that I had been inadvertently double paying my bill as I had been receiving e-bills which I had paid through online billing in addition to my credit card being charged
I called their "customer service" number and was informed that I would have to go into the office and register my new card I replied that this was most inconvenient but they said that this was the only way to do it I called back and spoke with another customer service agent who was more helpful and we went through the double billing issue and she said that she would submit a request for a credit against the "credit card refusal" charges
Today, I received a new e-bill with the old charges still on it I called their "customer service" and was informed that "my supervisor" says that "you have to pay it" I responded, angrily, I confess, that this was wrong and was told that I still had to pay I was told that I could go into the office and give a new credit card number I replied that this was not convenient and no way to treat a customer I then went to the local office and asked to have the charge removed The woman that I dealt with could not have had a more surly attitude She kept trying to explain that the bookkeeper would not have seen the double payments and just posts the charges I replied that that was fine but that I just wanted to have the $plus the $removed as that was just not right She finally went back to the bookkeeper and returned saying that the bookkeeper said that I would have to provide proof of the credit card breech I replied, "Look One, I've already dealt with your customer service people on the phoneand I've already been inconvenienced by having to come down here once Two, now you want me to go back home and try to find proof that my card was compromised My credit card got compromised at Home Depot My credit card company sent me a new credit card with a note that my old card had been compromised and the card cancelled I registered the new card and threw the note away." She went to talk to the bookkeeper again She came back and said that the bookkeeper said that she had issued a credit and would talk to the main office and that the bookkeeper says, "This had better not happen again!" I replied, "I hope not" "What do you mean?", the agent challenged with a glare "I mean, I hope that my new credit card (that I had just tendered) is not compromised again."
I ask you Is that any way to treat a customer? These cable companies have absolute monopolies and treat customers like dirt If there was any choice I would not give Longview-Kilgore cable one cent of business for their highly overpriced and rude service But we really don't have a choice do we if we want high speed internet? The satellite companies can't provide quite that speed I might also note that the best download speed that they can manage is Mbps which is not that good for an exorbitant $per month
I went into Longview Cable to get internet service at home. I paid them CASH up front right then and there even though the service would not be installed until 2-1/2 weeks out. That very same day I found out we were being transferred by company to Colorado. I went back in to Longview Cable the NEXT morning - less than 24 hours. Told them to cancel the installation we were moving. They did not give me a refund, but told me I would get a check in 3 weeks or so! I PAID CASH. THEY SHOULD REFUND CASH. They are using my money for about 5 weeks completely interest free! The front office people told me they cannot give refunds. Then they shouldn't take cash if they cannot give cash back. This is horrible service. There is ABSOLUTELY NO REASON to hold my money for so long. I should have been given a cash refund IMMEDIATELY.
A daily occurrence is screen freezes one to five seconds long, during which there is no sound. This can happen multiple times a minute. Just as common is large scale pixilation of a large portion of the on-screen image. Some channels are worse than others. Yet one of their technicians told me the signal strength (at the connector which is normally attached to my digital TV ) was good .
A daily occurrence is screen freezes one to five seconds long, during which there is no soundThis can happen multiple times a minuteJust as common is large scale pixilation of a large portion of the on-screen image Some channels are worse than others Yet one of their technicians told me the signal strength (at the connector which is normally attached to my digital TV ) was good
Never have I dealt with such a rude and inept business
I was signed up for credit card billing with Longview-Kilgore Cable and my credit card was unfortunately compromised during the Home Depot data breech My credit card company cancelled my existing card and issued me a new one I changed my number on line with various billers and neglected to remember Longview-Kilgore cable I subsequently received a "disconnect notice" from Longview Kilgore cable with a charge for $and another for $for "credit card refusal" I should also note that I had been inadvertently double paying my bill as I had been receiving e-bills which I had paid through online billing in addition to my credit card being charged
I called their "customer service" number and was informed that I would have to go into the office and register my new card I replied that this was most inconvenient but they said that this was the only way to do it I called back and spoke with another customer service agent who was more helpful and we went through the double billing issue and she said that she would submit a request for a credit against the "credit card refusal" charges
Today, I received a new e-bill with the old charges still on it I called their "customer service" and was informed that "my supervisor" says that "you have to pay it" I responded, angrily, I confess, that this was wrong and was told that I still had to pay I was told that I could go into the office and give a new credit card number I replied that this was not convenient and no way to treat a customer I then went to the local office and asked to have the charge removed The woman that I dealt with could not have had a more surly attitude She kept trying to explain that the bookkeeper would not have seen the double payments and just posts the charges I replied that that was fine but that I just wanted to have the $plus the $removed as that was just not right She finally went back to the bookkeeper and returned saying that the bookkeeper said that I would have to provide proof of the credit card breech I replied, "Look One, I've already dealt with your customer service people on the phoneand I've already been inconvenienced by having to come down here once Two, now you want me to go back home and try to find proof that my card was compromised My credit card got compromised at Home Depot My credit card company sent me a new credit card with a note that my old card had been compromised and the card cancelled I registered the new card and threw the note away." She went to talk to the bookkeeper again She came back and said that the bookkeeper said that she had issued a credit and would talk to the main office and that the bookkeeper says, "This had better not happen again!" I replied, "I hope not" "What do you mean?", the agent challenged with a glare "I mean, I hope that my new credit card (that I had just tendered) is not compromised again."
I ask you Is that any way to treat a customer? These cable companies have absolute monopolies and treat customers like dirt If there was any choice I would not give Longview-Kilgore cable one cent of business for their highly overpriced and rude service But we really don't have a choice do we if we want high speed internet? The satellite companies can't provide quite that speed I might also note that the best download speed that they can manage is Mbps which is not that good for an exorbitant $per month
I went into Longview Cable to get internet service at home. I paid them CASH up front right then and there even though the service would not be installed until 2-1/2 weeks out. That very same day I found out we were being transferred by company to Colorado. I went back in to Longview Cable the NEXT morning - less than 24 hours. Told them to cancel the installation we were moving. They did not give me a refund, but told me I would get a check in 3 weeks or so! I PAID CASH. THEY SHOULD REFUND CASH. They are using my money for about 5 weeks completely interest free! The front office people told me they cannot give refunds. Then they shouldn't take cash if they cannot give cash back. This is horrible service. There is ABSOLUTELY NO REASON to hold my money for so long. I should have been given a cash refund IMMEDIATELY.
A daily occurrence is screen freezes one to five seconds long, during which there is no sound. This can happen multiple times a minute. Just as common is large scale pixilation of a large portion of the on-screen image. Some channels are worse than others. Yet one of their technicians told me the signal strength (at the connector which is normally attached to my digital TV ) was good .