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Longview Niagara, Inc.

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Longview Niagara, Inc. Reviews (2)

Complaint: ***
I am rejecting this response because:My lack of patience was a direct result of being told, prior to finishing my reason for being there, the store would not fix, repair, look at, return or replace any item after Christmas. Nor was there any male there that I spoke to. Who said, when I called, HE would look at it and repair if possible. I was shocked how the representative had her "story" ready. I guess they use it often. I would have loved to have the products fixed, that was my initial intention. For Christmas World to put their product's not working, or the rudeness of their representative on the consumer is laughable. I purchased the items as I wanted them. IF ONLY they had offered to look at and SEE if it was an easy repair, they would have had another satisfied customer. They are disingenuous and more proof of their unethical behavior. I hope the product I paid for, and now Christmas World has, and taken the time to fix, which was a bulb. I hope they do not resell it again for an additional profit and have the decency to donate it to someone who could enjoy it and perhaps not able to afford it. If your representative would have even had a second of concern, customer consideration or just basic politeness, this could have been avoided. The bulb would have been replaced and "who" knows what's wrong with the projector. May be an easy fix as well. Like I said we spent over $and its not the first time, just the first time, we had an issueWe will never shop there again and will be sure to share our Christmas tale with all. I may also contact my credit card company
Regards,
*** ***

Please take notice that this written correspondence has been composed as a response to Case Number *** that was received by Seasonal World on January 8, in reference to *** *** ** ** *** *** *** *** *** ** ***At Seasonal World we never like to hear when a customer has
an issue with merchandise that was purchasedThe Christmas merchandise that was purchased has period of time that potential defects can be returned direct to Seasonal WorldThis is posted throughout our Christmas Store and printed on the sales receipt that is furnished at the end of each saleUpon further review of this case, it appears as the merchandise was used and the suspected defects started to appear after the grace period for return to Seasonal WorldWhen these items were brought into our store, our cameras show that the there was little patience for our team to look at any of the merchandise and it was left in store as the customers stormed outIt turns out the one of the items that was not working was a result of bulb that was broken in it socket and was fixed in seconds after locating the broken bulb. With that said, it seems as the Consumer wanted to file a complaint about their negative experience but did not care for a resolution or to even do business with us anymoreWe however feel if there was a little more patience perhaps there could have been a better outcome to the issues that the Consumer was havingSeasonal World values the feedback we received and will look to modify polices going forward to accommodate a wider range of potential product defects.

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Address: 605 Niagara Street, Buffalo, New York, United States, 14201

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