My family is currently going through a difficult time as one of our family members is recovering from a complicated surgery and is admitted to the Longview Regional Medical CenterOur family is taking "turns" staying with him overnight to aid his healingMy mom and I went to the registration desk in the ER since it was after visiting hoursWe waited our turn while an employee named Kelly continued with her jobWhen it came our turn, she immediately raised her voice and slammed the visitor stickers on the counterShe stated, "I don't have time to spell y'all's namesY'all have some weird long Spanish names I can't spellI'm too tired tonight to be dealing with that, so write them down!" She continued to rant about the subject with an tone of annoyance as if it were the most difficult task she had ever encountered in her lifeShe commented to another employee how annoying it was when "other ones" had "weird" namesShe never asked for our namesMy name is Lucy, and I was named after my momOur last name is Morales; simply the English word "morale" with an s added to itI wrote my mom's and my name quickly to get out of her sightShe soon noticed her offensive behavior and immediately began to apologize repeatedlyThis lady was not only utterly disrespectful, she was the most inconsiderate person we have ever encountered in a medical settingI would like to address this woman as a racist unprofessional employee, who should educate herself to avoid becoming more ignorantWe have never felt so humiliated by an employee who knew we had an ill family memberWe definitely do not recommend this medical facility to anyone
My family is currently going through a difficult time as one of our family members is recovering from a complicated surgery and is admitted to the Longview Regional Medical Center. Our family is taking "turns" staying with him overnight to aid his healing. My mom and I went to the registration desk in the ER since it was after visiting hours. We waited our turn while an employee named Kelly continued with her job. When it came our turn, she immediately raised her voice and slammed the visitor stickers on the counter. She stated, "I don't have time to spell y'all's names. Y'all have some weird long Spanish names I can't spell. I'm too tired tonight to be dealing with that, so write them down!" She continued to rant about the subject with an tone of annoyance as if it were the most difficult task she had ever encountered in her life. She commented to another employee how annoying it was when "other ones" had "weird" names. She never asked for our names. My name is Lucy, and I was named after my mom. Our last name is Morales; simply the English word "morale" with an s added to it. I wrote my mom's and my name quickly to get out of her sight. She soon noticed her offensive behavior and immediately began to apologize repeatedly. This lady was not only utterly disrespectful, she was the most inconsiderate person we have ever encountered in a medical setting. I would like to address this woman as a racist unprofessional employee, who should educate herself to avoid becoming more ignorant. We have never felt so humiliated by an employee who knew we had an ill family member. We definitely do not recommend this medical facility to anyone.
My family is currently going through a difficult time as one of our family members is recovering from a complicated surgery and is admitted to the Longview Regional Medical CenterOur family is taking "turns" staying with him overnight to aid his healingMy mom and I went to the registration desk in the ER since it was after visiting hoursWe waited our turn while an employee named Kelly continued with her jobWhen it came our turn, she immediately raised her voice and slammed the visitor stickers on the counterShe stated, "I don't have time to spell y'all's namesY'all have some weird long Spanish names I can't spellI'm too tired tonight to be dealing with that, so write them down!" She continued to rant about the subject with an tone of annoyance as if it were the most difficult task she had ever encountered in her lifeShe commented to another employee how annoying it was when "other ones" had "weird" namesShe never asked for our namesMy name is Lucy, and I was named after my momOur last name is Morales; simply the English word "morale" with an s added to itI wrote my mom's and my name quickly to get out of her sightShe soon noticed her offensive behavior and immediately began to apologize repeatedlyThis lady was not only utterly disrespectful, she was the most inconsiderate person we have ever encountered in a medical settingI would like to address this woman as a racist unprofessional employee, who should educate herself to avoid becoming more ignorantWe have never felt so humiliated by an employee who knew we had an ill family memberWe definitely do not recommend this medical facility to anyone
My family is currently going through a difficult time as one of our family members is recovering from a complicated surgery and is admitted to the Longview Regional Medical Center. Our family is taking "turns" staying with him overnight to aid his healing. My mom and I went to the registration desk in the ER since it was after visiting hours. We waited our turn while an employee named Kelly continued with her job. When it came our turn, she immediately raised her voice and slammed the visitor stickers on the counter. She stated, "I don't have time to spell y'all's names. Y'all have some weird long Spanish names I can't spell. I'm too tired tonight to be dealing with that, so write them down!" She continued to rant about the subject with an tone of annoyance as if it were the most difficult task she had ever encountered in her life. She commented to another employee how annoying it was when "other ones" had "weird" names. She never asked for our names. My name is Lucy, and I was named after my mom. Our last name is Morales; simply the English word "morale" with an s added to it. I wrote my mom's and my name quickly to get out of her sight. She soon noticed her offensive behavior and immediately began to apologize repeatedly. This lady was not only utterly disrespectful, she was the most inconsiderate person we have ever encountered in a medical setting. I would like to address this woman as a racist unprofessional employee, who should educate herself to avoid becoming more ignorant. We have never felt so humiliated by an employee who knew we had an ill family member. We definitely do not recommend this medical facility to anyone.