Longwood Industries, Inc a/d/b/a OnceDriven.com

Review: I have request a refund from OnceDriven.com and have supplied ALL of the documentation showing that I sold my car to someone who WAS NOT referred to me by there service. I submitted my refund request on Jan 23rd, 2014. I have called them 10 times in the last 2 months requesting the status of my refund. Each time I get the same canned answer that they've submitted my request to a manager (who you can't speak to) and the refund will be processed tomorrow. Tomorrow never comes. Below is the email with all the information. I did upload my photos same day (Jan 17th) and have met all of the conditions of their refund policy and they still won't refund my money.

OnceDriven.com offers a 45-Day Money-Back Guarantee to those who purchase our $189 service. This guarantee protects sellers in the event they sell the vehicle to a buyer not delivered by OnceDriven within 45 days of signing up with us. If you meet the following criteria and sell the vehicle before we do, you may request a refund.

To be eligible to request a refund:

- Sellers must provide a photo within 14 calendar days of sign-up

- Sellers must request the refund within the first 45 days of sign-up

- Sellers must sell the vehicle to buyer not delivered by OnceDriven

- Sellers must provide verification of sale of the vehicle What is this?

Sellers who have met the above criteria will receive a refund of the purchase price ($189) minus a $29 processing fee. Requests may be made using our simple online form. If you choose not to request a refund, we will market your vehicle until sold, at no additional charge.

Dear [redacted],

Thank you for choosing OnceDriven to help get your vehicle sold.

Your payment of $189 was accepted on 01/17/2014.

Vehicle Listed: 2000 Mazda 626.

Asking Price: $4,200

We will begin talking to buyers about your vehicle immediately.

Please log in and review your listing for accuracy. Please provide a photo of your vehicle as soon as possible.

Username: [redacted].

Password: [redacted]

If you have any questions, don't hesitate to contact us toll free at: ###-###-#### option 2

or email us at [email protected]

Lets get this vehicle sold!

Christie

Once Driven Vehicle Marketing Specialist

Customer Support - Hours (Mon-Fri 9a-8p Eastern, 10a-6p Sat)Desired Settlement: FULL REFUND of $189.00

Business

Response:

We apologize for the delay of Mr. [redacted]' refund. The refund of $160 ($189 minus the $29 processing fee) was processed today. Mr. [redacted] will need to allow 3-5 business days for the refund to appear back to his credit card account ending with 2376.

Sincerely,

Customer Service Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

It's unfortunate that these steps must be taken to get the refund that is "guaranteed". I hope that the truth about this company's business practices can be disseminated to consumers like me.

Regards,

Review: I posted on [redacted] selling my Honda as a classified ad. The ad clearly stipulates at the base NOT to contact me with unsolicited services and offers.

The company Once Driven contacted me directly to my voice mail soliciting their services to sell my car. Stating they had, "Seen my ad on [redacted]" and would like to sell it for me.

Just want to log a complaint about their practices.

Business

Response:

The phone number listed with Mr. [redacted]'s complaint was added to Once Driven's Do-Not-Call database on 6/4/2015 and will not be contacted again. Once Driven apologizes for any inconvenience to Mr. [redacted].Sincerely,[redacted]Customer Service Manager

Review: Auto Marketing Systems(AMS) has not honored their refund policy. I paid AMS $249 for a service that guaranteed me the sale of my vehicle. After AMS's 90 day period, my vehicle had not sold. In fact, I did not receive a single phone call in regards to my vehicle.AMS has strict refund eligibility requirements - they are as follows:1. Must provide a photo of the vehicle within 14 calendar days after the ad start date (I completed)2. Must mail a signed, dated and notarized copy of AMS's refund form within 10 calendar days after the 90 day advertising window has expired (I completed)It has been 5 months since I mailed my signed, dated and notarized copy of AMS's refund form and I still have not received reimbursement. I inquired about my refund a couple months back and I was told that I should receive reimbursement no later than 11/18/2013. As of 1/2/2014, I still have not received reimbursement. I called AMS on 1/2/2014 and was told there had been some delays due to the holidays. AMS continues to give me the runaround on why I have not received my $220 refund.Desired Settlement: I would like my credit card refunded exactly $220 - as advertised by Auto Marketing Systems.

Business

Response:

AMS apologizes for the delay of Mr. [redacted]'s refund. The refund of $220 will be processed as soon as we are able to obtain a valid expiration date for Mr. [redacted]'s credit card account on file (Card ending with [redacted]). Once the refund of $220 is processed, Mr. [redacted] will need to allow 3-5 business days for the refund to appear back to his credit card account.

Review: The entity provides a 90 day money back guarantee. The entity was required to refund my $249 paid by credit card minus a $29 processing fee contingent on meeting the requirement of the guarantee. I met all of the conditions in June 2013 and have not received the refund to date. I have made several follow up calls where the company representative promised payment of refund within a week and it is now December 6th. I called today and left a voice message as no representative answered teh phone during their established business hours.

Business

Response:

AMS apologizes for the delay of Mr. [redacted]'s refund. The refund of $220 will be processed as soon as we are able to obtain a valid expiration date for Mr. [redacted]'s credit card account ending with [redacted]. We have attempted to contact Mr. [redacted] via the telephone and have left a message for him to call us back ASAP. Sincerely, [redacted] Customer Service Manager- Auto Marketing Systems

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The Company has knowingly misrepresented the reason why they have not processed my refund. I have kept written notes of my phone conversationswhere I have requested the refund both before my CC expired on October 31, 2013 as well as MY call to the entity on November 4th where I spoke to [redacted], employed by th eentity, inquired about an updarte on the refund. [redacted] requeseted a new expiration date which I provided on teh call. As I have been receiving verbal committments on all previous calls that the refund would be processed within a week and th entity continued to not keep their committments, I also requested to [redacted] to escalate the call to management. [redacted] advised that there was no management to escalate the problem to and that I should expect the refund within one week from the date of the call. I called again on 11/18 where I again spoke to kelly and was again advised the refund would be processed in one week. My final call before submitting this record of their unsatisfactory business practice was on 12/6. After hearing the same recorded message several times stating tah I was #1 in line for teh next agent, I was then directed to the voicemail of "[redacted](not sure of spelling)" where I left a message with my Name, CID, phone number, day/time of call and resaond for call being over due refund from June 2013. I have not received a call or e mail as of this writing. If they have conveniently lost the updated CC information that I provided on 11/4, lost teh records of all my calls in tehir customer assistance system, I would apprecaite getting on a call today with the Revdex.com and the entity to resolve as I do not trust the entity. gnereal history of refund due: June 10, 2013: $220 refubnd due based on "90 day Guarantee" June 17, 2013: Transmited all documentation finalizing satisfying the refund requirements. August 5, 2013: Phone call to agent at , 888-550-2703, to inquire on status of refund. After provideidng mu CID. agent advised the refund would take 6 to 8 weeks. Based on thie direction from tehir agent, I waited aproximately 8 weeks to follow up. Nov 4, 2013: Phone call to entity, provided CID. Spoke with [redacted]. Refund not processed at this time and acknowledged it was overdue. [redacted] checked my record before saying she would send an internal message to their accounts payable department requesting immediate processing of the refund. [redacted] noted teh CC card date had expired. As the cc # had not changed, just the expiration date, I provided [redacted] with the new expiration date. [redacted] did not ask for the security code of teh CC. Nov. 18, 2013: Phone cal to entity, . Spoke with [redacted] advisd teh refund will be processsed on Nov 25, 2013. December 6, 2013: Phone call to entity, No human answer. Voice message identified as [redacted] (not sure of spelling) instructin to leave contact info fro follow up. I left my name, CID, phone #, date/time of call, reason fro call being overdue refund frmo June 2013. December 6, 2013: Submitted online compaint to Revdex.com. Regards,[redacted]

Business

Response:

Mr. [redacted]'s refund was successfully processed on 12/9/2013 at 12:33 P.M EST. Mr. [redacted] should see the refund back on his credit card account within 3-5 business days. Sincerely, [redacted] Customer Service Manager- Auto Marketing Systems

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

Review: Placed an ad re: selling our RV. After 90 days if not sold, the company would refund money. It's been one excuse after another, still no refund. I have copies of the agreement printed from the internet.Desired Settlement: Credit to my debit card which was promised by the company.

Business

Response:

AMS apologizes for the delay of the [redacted]'s refund. The refund of $220 was processed today. The [redacted]'s will need to allow 3-5 business days for the refund to appear back to their credit card account. Sincerely, [redacted] Customer Service Manager- Auto Marketing Systems

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Have received the refund.Regards,[redacted]

Review: I was selling a truck, a [redacted] from AutoMarketing Systems (AMS) called me and offered their services. It sounded good because if they did not sell my truck there was a 90 day money back gaurentee on the $249.00 Service Price less the $29.00 Processing Fee. I eventually sold my truck privately without receiving one call through their service. After following the Cancellation Requirements perfectly and mailing out the cancellation form as required by AMS I figured I would be receiving my money back soon. On July 9th I contacted AMS and talked to a [redacted] to make sure they had received my form and all was done correctly. I was told that I would be receiving a credit on my Master Card and an email confirming that it was paid soon and that my account looked good. I had not heard from them so I called again on Aug 8. This time I left a mesage on a [redacted] phone asking her for an update on my file. [redacted] got back to me later that day explaining that refunds take 4 to 6 weeks and then she also told me my account looked good and I should be receiving my refund soon. Again no refund sent so I called on August 29th, I talked to [redacted] again and she told me she would send my account information to the Refund Manager and then would call me back with an answer. Never heard back from her so I called again on September 5th and left a message on [redacted] phone. [redacted] got back to me that afternoon and said it will be processed in the next week or two. Still nothing by September 25th so I called again and was told that she would send in an inquiry to Refund Manager and get back to me with a response as soon as she gets one. I asked if I had been scammed and she assured me not that it was just an administrative error. That was the last I have heard from them.Desired Settlement: I would like AMS to honor the agreement and credit me my $220.00 like I was told they would my very first contact with them.

Business

Response:

AMS apologizes for the delay of Mr. [redacted]'s refund. the refund of $220 was processed today. Mr. [redacted] will need to allow 3-5 business days for the refund to appear back to his credit card account. Sincerely, [redacted] Customer Service Manager- Auto Marketing Systems

Review: Oncedriven.com offered me the opportunity to advertise a car I am selling on their website for a fee of $189 that I could get refunded if I were to sell my car before them in less than 30 days, all they keep is $29 for a processing fee. I was told once I created an ad I would be able to track the number of people who view it as well as they already HAD interest in a vehicle like mine and that they would be sending me a bunch of offers and phone calls. It has been over a month and I have not received one call, there is no way to track the web traffic as well as, as soon as I paid the fee thinking this site sounded helpful no one answered my calls or returned them after 2 weeks when I was able to speak to someone they gave me the run around and saying everything looks good. I know that no one is doing anything I created my own listing which I can and have done on other sites for free. This is a SCAM.Desired Settlement: I would like a full refund of $189 back not minus the $29 a FULL refund and they can delete my listing. This is a scam, why should I pay for a service when there is no service. My phone calls can't even be answered or returned. It is a small price for them to pay.

Business

Response:

With the information provided by Ms. [redacted], we are unable to find an active account. If Ms. [redacted] will please provide the Username 6 digit number and 4 digit password, I will be happy to examine her account and respond accordingly. Sincerely, [redacted] Customer Service Manager

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was asked to respond to the message that once driven had sent me and here is my user name and password to access my accountuser [redacted]pass [redacted]I would just like this resolved by receiving my refund. PLease let me know if there is anything else you need. I have sold the car on my own and filed that with once driven and their policy says I should receive $160 back. 7 days to check out if the car is really sold ends tomorrow. Please notify me with any iso you have in regards to a resolution.Thanks[redacted]

Business

Response:

The refund of $160 was processed today. The confusion with this account was regarding the customer name on the account. Please allow 3-5 business days for the refund to appear back to the credit card account. Sincerely, [redacted] Customer Service Manager

Review: On October 25 2012, I was contacted by Auto Marketing Systems and paid them to help sell my vehicle. I paid a $249 refundable fee (minus a $29) processing fee for them to list my vehicle on their site because they had "buyers". They contacted me because they saw my ad on craigslist. I sold my vehicle without their assistance on craigslist, and contacted them for my refund. They told me I had to wait 90 days and send in a notarized form to process the refund. I was told this from the beginning. So in January 2013 I submitted my notarized form and was told I would receive my refund in 6-8 weeks. It is now June 7th, and I have not received my refund of $220. I have contacted them multiple times and all they can do is "contact their refund request manager" via email. I cannot talk to them, there is no way I can email them, I cannot reach them in any way. I now see how naive I was in doing business with this company after reading multiple complaints on the Revdex.com website stating almost the exact same thing. I would like my $220 back.Desired Settlement: I want my refund of $220.

Business

Response:

AMS apologizes for the delay of Mr. [redacted]'s refund. The refund of $220 was processed on 6/16/2013. Mr. [redacted] will need to allow 3-5 business days for the refund to appear back to his credit card account. Sincerely, [redacted] Customer Service Manager- Auto Marketing Systems

Review: I was contacted by this company Automarketing System back in March 2013 regarding the selling of my auto. I believe they got my phone number from the local advertisement site, the issue is about my vehicle that I had placed an add back in the first week of March. The person who I spoke with tells me, they could sell my vehicle if I list with them it would be sold in less than two weeks the cost was $249.00 and if it didn't sell after 90 days they would refund me $220.00,the conditions was to notify them by mail with a notarized letter after the 90 days. I never got a single response for my car through them. So I waited 90 days and then I sent them the letter on Jun,14/2013 notarized and mailed it. I followed up with them and they said that they recived the document on Jun 18, 2013 and I should be getting refund in 4 to weeks. To this date I have not received my refund. I contacted them several times by, phone and via e-mail and still no response. Now it directly goes to voicmail of advertsiing manager called "[redacted]". I have left voicemail and waited on phone several times with no luck. I would really appreciate if Revdex.com can help me on this as I need that money back badly. Thanks for your help.Desired Settlement: I really need my 220 dollars back as soon as possible back on my discovercard.

Business

Response:

AMS apologizes for the delay of Mr. [redacted]'s refund. The refund of $220 was processed today. Mr. [redacted] will need to allow 3-5 business days for the refund to appear back to his credit card account. Sincerely, [redacted] Customer Service Manager- Auto Marketing Systems

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

Review: I listed a car for sale on Craigslist http://[redacted] It states on the ad: "it's NOT ok to contact this poster with services or other commercial interests" However, this company felt they should contact me anyway. They are offering to sell me car, AT A FEE!! PLEASE STOP them from continuing with this practice. AND please have them stop calling me. I tried calling to tell them myself however I was on hold for 20 minutes. Thank you.Desired Settlement: I would like them to stop this practice. It is unethical as it is in direct violation of the terms of Craiglist ads. I find it unethical. They are offering to sell my car, at a FEE?! I tried calling them to tell them to stop calling me and that they are unethical however I was on hold for 20 minutes and then hung up.

Business

Response:

Please let us Ms. [redacted] know that we placed her numbers (([redacted] and ###-###-####) on the internal do-not-call list today and will not contact those numbers again. As for contacting her Craigslist ad, the default language that Craigslist places on every online ad seeks to prohibit contacting sellers with "services or other commercial interests", i.e., a commercial interest unrelated to why she posted her contact information in the first place, e.g., calls by random marketers such as credit card or home security companies. Ms. [redacted] posted her information online in an attempt to sell a vehicle and the service is specifically tailored to help her achieve that goal. In fact, potential buyers reached out to us and calls were made on their behalf. Therefore, the call was related to the very reason Ms. [redacted] posted her information online. We believe the buyer-seller matching service can help a lot of people, but understand that Ms. [redacted] is not interested and therefore she will not be contacted again. Sincerely, [redacted] Customer Service Manager

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response received is unsatisfactory; see their response below, particularly the area that is in bold. The Craigslist ad clearly states that is NOT Okay to contact a seller for services or other commercial interests. The Craigs list terms do NOT differentiate between "related or unrelated"; it states NO COMMERCIAL calls for for any type of services. If I had wanted a commercial service to assist in selling my car I would have used one. It is unethical to clearly disregard the terms and conditions of Craigslist; especially when you are attempting to make it okay to do so by indicating that your commercial services were related to the ad. No commercial services or interests means no commercial services or interests. Period. "As for contacting her Craigslist ad, the default language that Craigslist places on every online ad seeks to prohibit contacting sellers with "services or other commercial interests", i.e., a commercial interest unrelated to why she posted her contact information in the first place, e.g., calls by random marketers such as credit card or home security companies. Ms. [redacted] posted her information online in an attempt to sell a vehicle and the service is specifically tailored to help her achieve that goal. In fact, potential buyers reached out to us and calls were made on their behalf. Therefore, the call was related to the very reason Ms. [redacted] posted her information online. We believe the buyer-seller matching service can help a lot of people, but understand that Ms. [redacted] is not interested and therefore she will not be contacted again. " Sincerely," [redacted] Customer Service ManagerRegards,[redacted]

Review: This company contacted me of a service said they have the means and they would put our camper out to sell. We had tried to sell it for 2 years. They said it was a guaranteed service after 90 days, so after 90 days we heard nothing from this company, So I did everything they ask had a paper notarized , had it to them in the allotted 10 days. I have called 11 times and I get the same answer they are behind, it should be anytime, I did my threats to take action. Nothing they could do but tell me the same run around. It has been 18 weeks since I had made the first call to make sure they had my request for a refund. I get the same girls on the phone, [redacted], I ask to talk to someone higher up. Really just want my 229.00 back. LESSONED LEARNED!!!!!! Always check out companies.Desired Settlement: Just to get my 249.00 back. It would be great to get a lot more for all this aggravation, teach this company a lesson, not to play with the public. I am only promised 229.00 they charged 29.00 service fee, but they did no service in my opinion.

Business

Response:

AMS apologizes for the delay of Ms. [redacted]'s refund. The refund of $220 ($249 minus the $29 processing fee) was processed today. Ms. [redacted] will need to allow 3-5 business days for the refund to appear back to her credit card account. Sincerely, [redacted] Customer Service Manager- Auto Marketing Systems

Consumer

Response:

Wanted to thank you for your help in getting my refund returned to me. I received it in three days after I contacted you! I give you an A+ rating. For the record I will never use this company again, I learned a valuable lesson, check with the Revdex.com anytime im not familiar with a company. Thank you again [redacted]

Review: OnceDriven scrapes phone numbers from legitimate car sales sites (often against the policies of those sites like [redacted]) and calls posters claiming that they have "interested buyers." But in actuality, they just have causal visitors to their website. They take the fee of $189 and simply re-post the ad in a few places. This is false advertising as there are no "interested buyers" involved. Honest advertising would be to say that for a fee of $189 the vehicle will get posted through additional channels.Desired Settlement: I am requested a full refund--including the $29 "processing fee"--as my vehicle got sold independently. Furthermore, I'd like a letter of explanation how many of their clients actually close the sale through OnceDriven.

Business

Response:

I am responding on behalf

of OnceDriven to Mr. [redacted]’s December 30, 2014 complaint

regarding OnceDriven’s service.

First, Mr. [redacted] states that his phone number was taken from a classified

website in violation of that site’s terms. It is important for Mr. [redacted]

to understand that his online ad may have been available on other sites and

that the language he references is not necessarily part of the ad, or part of

that site’s terms, when that is the case.

Second, Mr. [redacted] states that his vehicle was merely re-posted online by

OnceDriven. OnceDriven does quite a bit more than simply re-post a

customer’s vehicle. We are in constant communication with potential

buyers. They contact OnceDriven’s representatives directly and we

reach out to them after they have posted ads on our sites expressing interest

in a particular vehicle. In addition to reaching out to potential buyers

(and as part of the processing fee), OnceDriven utilizes social media (e.g., a

paid service through [redacted]) and pays to advertise with Ad Partners such as

[redacted].

As Mr. [redacted] sold his vehicle on his own and was not completely satisfied with

the service, we will in good faith process a full refund of $189. Please

allow a few business days for a credit to appear in his account.

Thank you for giving us an opportunity to respond. Sincerely,[redacted]Customer Service Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I have received the credit.

Regards,

Review: I posted my car for sale on [redacted]. I made it clear (through the options that [redacted] provides) that I did not want to be contacted for services or offers. Once Driven contacted me offering to sell the car for me (for a fee) which is clearly an unsolicited service since they don't want to buy my car, but sell it for me. I just want to document the fact that they are ignoring [redacted] policy and spamming people who are trying to sell their car.Desired Settlement: They have already placed me on the "Do Not Call" list. I told the salesperson I did not appreciate being contacted with an offer despsite clearly saying so in the ad for my vehicle. Beyond that I suppose I just want other consumers to know that Once Driven has poor business practices.

Business

Response:

Once

Driven has added the phone number to its Do-Not-Call database, and will

not contact Mr. [redacted] again. Once Driven apologizes for any inconvenience to Mr. [redacted].Sincerely,[redacted]Customer Service Manager

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

They stated they placed me on the do-not-call list and apologized for the inconvience. The apology is accepted (even though I doubt it is sincere), but I already had them place my number on the do-not-call list the day they contacted me, so really they didn't do anything at all except offer an empty PR-apology. However I suppose it is too much to ask them to discontinue the practice of contacting [redacted] users who explicitly state not to contact them with unsolicited services. I am sure they will continue to mine [redacted] for potential customers. I guess I should be clicking "Accept Resolution" because there really isn't anything further that the Revdex.com can do, but I wanted OnceDriven to know that what they are doing is inappropriate.

Thank you and Regards,

Review: Company will not refund my money that was part of their guarantee. I followed every single one of their instructions and received a valid confirmation that my refund was approved. Company has continually come up with excuses as to why the refund will be delayed. Each time their excuse is just intended to buy them more and more time. They outright lie in the hopes that I will just forget.Desired Settlement: Please refund what they have already agreed to refund and stop delaying.

Business

Response:

AMS apologizes for the delay of Mr. [redacted]' refund. The refund of $220 ($249 minus the $29 processing fee) was processed today. Mr. [redacted] will need to allow 3-5 business days for the refund to appear back to his credit card account. Sincerely, [redacted] Customer Service Manager- Auto Marketing Systems

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Have received the refund.Regards,[redacted]

Review: On October 24 2012, This writer purchased the services of Auto Marketing Systems, which impart guarantee it would sale your vehicle within 90 days or it would refund your money minus $29.00 for a processing fee. I trade the vehicle in November, but I still had to wait for the 90 days expire which was in January 2013. Since then its one run around after another, they claim they were behind, that was two months ago. It was stated that the supervisor ([redacted]) would contact me, That has not happen. I fulfilled all the requirement as it relate to their Refund Policy. I would like to get straight answer as well as my refund. The total cost of the marketing was $249.00. Any assistance would be greatly appreciated.Customer [redacted]Desired Settlement: My refund that's it!!!!!!!

Business

Response:

AMS apologizes for the delay of Mr. [redacted] refund. the refund of $220 was processed today. Mr. Granger [redacted] will need to allow 3-5 business days for the refund to appear back to his credit card account. Sincerely, [redacted] Customer Service Manager- Auto Marketing Systems

Review: This company has repeatedly failed to refund my money after several calls stating that they don't understand why upper management has not acted on my refunds on two contracts. My customer ID is [redacted], access PIN [redacted]. They owe me $220.00 for one contract and $170.00 for the other as their service did not sell my vehicles within the 90 days. Enrollment dates for both were Nov 6,2012 thru Feb 5, 2013 and all cancellation requirements were metDesired Settlement: total refund of money due

Business

Response:

AMS apologizes for the delay of Mr. [redacted]'s refunds. The 2 refunds for Mr. [redacted] were processed today. Mr. [redacted] will receive separate credits for each refund. Mr. [redacted] will need to allow 3-5 business days for these refunds to appear back to his credit card account. Sincerely, [redacted] Customer Service Manager- Auto Marketing Systems

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

Review: I was contacted by Once Driven 3 times over a period of 2 weeks. I finally checked out the website and paid for their service to try and sell my vehicle. I sent in photos of the vehicle as they requested. However the photos never arrived because as [redacted] stated, their computer systems will not let multiple photos upload. I did not know they didn't receive the photos, as I had no reason to believe they didn't. The email went through, and "[redacted]" never emailed me back that she never received the photos. I have applied for a refund of $200 minus their processing fee, which they will not honor (as per their guarantee) because they did not receive the photos.Desired Settlement: REfund of $200

Business

Response:

After speaking with Ms. [redacted] personally this afternoon, Once Driven has refunded her account for the $160 per the Once Driven refund guarantee. I agreed to waive the photo requirement due to Ms. [redacted]'s issues with getting photos to Once Driven, and the lapse in communication. Ms. [redacted]'s vehicle was confirmed as sold on 12/23/2015 by a source outside of Once Driven's network of buyers. We asked Ms. [redacted] to allow 3-5 business days for the refund to appear back to her original method of payment.Sincerely,[redacted]Customer Service Manager

Absolutely horrible company. They did nothing to sell my bike. They never called barely got back to me. For 45 days not one phone from them, not even talking to us maybe we should lower the price or anything. They took our money. We asked for a refund and they said no we can't sorry. Basically stole our money and did nothing. Worst company ever. They are a scam.

Review: This company is calling me repeatedly including in the middle of the night. When I answer, they hang up. When I do not answer, they leave me a voicemail message about their service which I have found is a scam. Block caller does not work because they just call from another number. When I call and demand to be taken off their call list, they hang up. Please, I need some sleep. They call as many as 4 times a night. Please stop them.

Business

Response:

If Ms. [redacted] will provide the full phone number associated with her complaint, we will be happy to research the phone records, and respond accordingly.Sincerely,[redacted]Customer Service Manager

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Hello,They had been calling me at [redacted]. Thank you. [redacted]

Business

Response:

Ms. [redacted]'s phone number (###-###-####) was added to Once Driven's Do-Not-Call database on 9/30/2015 at 3:34 P.M. EST, and will not be contacted again. Once Driven apologizes for any inconvenience to Ms. [redacted].Sincerely,[redacted]Customer Service Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I specifically posted on [redacted] that I do NOT want to be contacted by commercial interests, and these individuals ignored that completely and proceeded to harass me with unwanted phone calls every other day for the past week or so. When someone says that don't want to be contacted by a company, that means they don't want to be contacted. Period. Not "But we think you'd really like our service" not "We're just touching base". No means no!Desired Settlement: Stop contacting individuals via phone when they have explicitly stated that they do not wish to be contacted any further.

Business

Response:

The phone number referenced in Mr. [redacted] complaint has been added

to the Once Driven Do-Not-Call database and will not be contacted again.Sincerely,[redacted]

Quality Assurance Manager