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Longwood Industries, Inc a/d/b/a OnceDriven.com

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Reviews Longwood Industries, Inc a/d/b/a OnceDriven.com

Longwood Industries, Inc a/d/b/a OnceDriven.com Reviews (714)

Review: After paying $189 for Once Driven to market, advertise and sell my car they were unable to do so. I sold my car on my own. When I tried contacting Once Driven to refund my money (per their guarantee) I never got a call back. When I called some time later, I was told I was past their 45 day policy and that I would not get my money.

Not only did they do virtually nothing to sell my car, they took my money and are hiding behind some statement they said they read me.

Business

Response:

I have responded to an email that Mr. [redacted] sent to me Friday afternoon via my email account ([redacted]). In the meantime, I have asked Mr. [redacted] for any additional phone numbers that he may have called from to Once Driven to thoroughly research his claim of no returned phone calls. Once a reply is returned to me from Mr. [redacted], I will respond accordingly.Sincerely,[redacted]Customer Service manager

Review: on 5-8-2013 I entered a contract with them for $ 220.00 and listed a 5th wheel camper with them on line. The contract stated if the unit did not sell within 90 days I could file for a refund with in 10 days to receive a refund, minus a $ 29.00 fee for the ad placement. The refund policy eligibility requirement states ; 10 You must have provided a photo of your vehicle within 14 calendar days after the ad start days found on the front of your receipt;and 2)you must have mailed a signed, dated and notarized copy of this form with you customer ID# postmarked within 10 calendar days after your 90 day window. You have 10 days after day 90 in order to request your refund. It should be mailed to the following addresss; The Big Lot! [redacted] I complied with all of the requirements and I have copies of all in my file. I files for the refund on 8-12-2013 and as of january 24- 2014 I have not yet recieved my refund. I have called the company about this on 11-14-2013, 12-23-2013, 12-3-2013 and on 1-6-2014 and I feel All I get from them is excuses why they have not processed the claim and refunded my money ($191.00) I thindk they are stalling and then will go out of business or something and cheat me.

I wonder if any others have become victim of this possible scam.

My contract id # is [redacted]Desired Settlement: I would like to get my refund (in some form that won't bounce) very soon ( within a couple weeks if possible. My id # with them is [redacted]

Business

Response:

AMS apologizes for the delay of Mr. [redacted]'s refund. The refund of $220 was processed today. Mr. [redacted] will need to allow 3-5 business days for the refund to appear back to his credit card account.

Sincerely,

Customer Service Manager- Auto Marketing Systems

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Have received the refund and the complaint is resolved.

Regards,

Review: I contact the company to help me sell my vehicle faster the company oncedriven guaranted there 45 day money back I sold my truck on myself now the company oncedriven dont want ti refund my money backDesired Settlement: I need my money back $160.00 I was aware that $29.00 was non-fefundable

Business

Response:

As of today, Ms. [redacted] has not applied for a refund from Once Driven. Ms. [redacted] 45-Day Guarantee Date was on 1/1/2015 if she sold her vehicle by means other than a buyer supplied by Once Driven before that 45-Day date. I have attached a direct link to the refund terms below for Ms. [redacted] convenience. [redacted]If Ms. [redacted]' truck is still available for sale, Once Driven will be happy to continue marketing the Dodge to its potential buyers until her vehicle has sold at no additional fee.Sincerely,[redacted]Customer Service Manager

Review: Contract indicated 90 day money back guarantee if I did not sell car to one of their buyers. Contract expired April 11, 2013 and I submitted my request with all documentation April 18, 2013. To this date, after many emails, and phone calls to customer support I still have not received a refund of my $220.00 (they are suppose to kept 29.99 of the $249.00 I paid). I keep getting the same answer, "they have an administrative issues in the refund department." I have been getting this reply since August 2013. It is now November 2013. I am only being permitted to talk to [redacted], she indicates that their is nobody else that I can speak witDesired Settlement: An immediate refund.

Business

Response:

AMS apologizes for the delay of Mr. [redacted]'s refund. The refund of $220 was processed today. Mr. [redacted] will need to allow 3-5 business days for the refund to appear back to his credit card account. Sincerely, [redacted] Customer Service Manager- Auto Marketing Systems

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

Review: This company is harassing me with multiple calls to take part in their scam when I specifically stated I did not wish to be contacted with unsolicited services.Desired Settlement: My desired outcome is that the owners/employees of this company are prosecuted for harassment.

Business

Response:

Mr./Ms. [redacted] phone number has been removed, and will not be contacted again. We apologize for any inconvenience.Sincerely,[redacted]Customer Service Manager

Review: I listed a vehicle for sale with Auto Marketing Systems on June 8th 2012 under their "90 day money back guarantee" option which costs $249. I closely followed all instructions outlined by the company including; providing vehicle pictures within 14 days of enrolment, allowing the full 90 day term for them to list the vehicle before putting in a refund request, and sending a properly filled out cancellation request postmarked within 2 weeks of the 90 day enrolment (Sept 7th, 2012).

In return I should have received a $220 refund, which is the $249 less a $29 processing fee. When I had not received, let alone heard, anything from the company 6 weeks later I called to inquire as to the status of my refund and was told that my cancellation request had been received and my refund should be another 3-6 weeks. Being very busy with work early in the new year I didn't notice the lack of refund until late March, so on Marfch 29th 2013 I sent the company an email detailing my situation and inquiring about the status of the refund. They quickly replied apologizing that the refund had not been processed yet and explained that "There is administrative issues causing a delay in our refunds department. I assure you that you will receive your refund however it may be another few weeks."

3 Months later on June 25th I was growing impatient and sent another email indicating exactly that, their reply was similar and cited administrative issues in the refund dept. but said the request had been prioritized and should be settled shortly.

It's now Sept 22nd and I still have not received a penny from the company.Desired Settlement: I would like my $220 refunded ASAP.

Business

Response:

AMS apologizes for the delay of Mr. [redacted]'s refund. the refund of $220 was processed today. Mr. [redacted] will need to allow 3-5 business days for the refund to appear back to his credit card account.

Sincerely,

Customer Service Manager- Auto Marketing Systems

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The refund has been processed and returned to me, thus my complaint has been resolved.

Thank you,

Review: I paid $249 on 4-1-13 for marketing services to sell an automobile. The contract states that there is a 90 day money back guarantee less a $29 processing fee. I have met every aspect of the contractual agreement for refund and have certified mailing receipts from USPS to prove my case. They did not provide agreed services or refund my money. I have spoken with staff several times since July and they have repeatedly told me they are "behind" in processing refunds. They now are no longer taking my calls as I have been told by their staff that they have caller ID. It has been more than 6 months since I was supposed to receive the refund and they appear to have no intention to do so.Desired Settlement: I wish to have a full refund of the entire $249 credited to my credit card. At this point, I no longer intend to honor the $29 processing fee per our agreement as they have violated every aspect of out contract.

Business

Response:

AMS apologizes for the delay of Mr. [redacted]'s refund. The refund of $220 ($249 minus the $29 processing fee) was processed today. Mr. [redacted] will need to allow 3-5 business days for the refund to appear back to his credit card account.

Sincerely,

Customer Service Manager- Auto Marketing Systems

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have been paying interest on this amount to my credit card company for the entire time they have been withholding payment, not to mention the time and phone calls, postage for certified mailings, postage for mailing proof that I was being taken advantage of to my credit card company. My credit card company convienently lost my first mailing, so I had to mail out twice. They do not get to keep their processing fee after this nonsense. I want all of my money back. They may refund the $29 fee as well.

Business

Response:

The refund of $220 was processed as promised. The $29 processing fee will not be refunded at this time.

Sincerely,

Customer Service Manager- Auto Marketing Systems

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I intend to follow up through civil court in a small claims suit. I will be asking for damages. Let it be known that I will have a process server contacting the company within 10 days.

Business

Response:

Longwood Industries has satisfied the additional refund of the $29 processing fee back to Mr. [redacted]’s original method of payment. We have also alerted Mr. [redacted] that his refund of the additional $29 has been processed.

Review: Failure to receive my refund as stated on their agreement. I followed the proper rules to file for my refund, but have not been able to get the money. I also sent the refund letter through the post office and had it certified, which they received on the 17th of June. I have contacted them several times, but keep getting the runaround. I am well past their stated money return date, and am now at a loss as to what to do.Desired Settlement: I would like to receive my refund as stated in our agreement

Business

Response:

AMS apologizes for the delay of Mr. [redacted]'s refund. The refund of $220 ($249 minus the $29 processing fee) was processed today. Mr. [redacted] will need to allow 3-5 business days for the refund to appear back to his credit card account. Sincerely, [redacted] Customer Service Manager- Auto Marketing Systems

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

Review: This company contacted me in February 2013 to offer help in selling my vehicle, after seeing my ad on Craigs List. They offered 2 options, a refundable or a non-refundable "deal". They said they had excellent rating. I did some research, found them to be okay, and called them back to order the service. I planned to do the refundable deal and proceeded with that in mind. They told me I had the car priced too low and that's why it would not sell. So, despite my misgivings I raised the price at their suggestion.I followed their instructions online and added pictures. I received no calls about the auto I had for sale. I called back every couple weeks to follow up with them, telling them I hadn't received any calls, and twice lowering the price ending at the price I'd had it listed for in February. They always claimed people were looking at it and contacting them. No calls or emails ever came my way, from them or others. I can not tell that any effort was made on my behalf. I feel they did not earn their fee, only took it and pretended to help. To me that's a scam. During this time I moved. I contacted them to change my address. When I caught up with my mail/receipt from them I realized they charged me for the non-refundable "deal". However, since they did not seem to be doing anything for me, I did not want to call them and pay another $100 for the "refundable" deal. I'd already realized this was a scam. Today, I called to tell them I sold the car locally and to take me off their lists. I reminded them I'd never received any interest in the vehicle via their "help" site and requested a refund. I was told by [redacted] that she would remove the car from the records and make note of my comments.Desired Settlement: I'd like to make others aware that this company is a scam. They are not doing what they are offering. Six months of having my car available via their website should have generated something, interest of some kind. I'd like a refund of my unfortunate $149 investment.

Business

Response:

Since there was obviously confusion as to which service Ms. [redacted] purchased, and the results provided, in a good faith effort, AMS will refund Ms. [redacted] purchase price of $149. While trying to issue the refund today, Ms. [redacted] credit card account on file seems to be invalid. The card ending with [redacted] and an expiration date of [redacted]4 must no longer be active. if Ms. [redacted] will provide us with a valid card number, we will process her refund ASAP. Sincerely, [redacted] Customer Service Manager- Auto Marketing Systems

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. They say the card will not allow them to refund. The Billing address changed since I paid them. The new billing address is[redacted]. (The car had stayed where I told them it was.) If they need the actual Credit card number and information again, how do I go about getting it to them?Regards,[redacted]

Review: I advertised a motorcycle on the Seattle Craigslist site and specified in my ad that I do not want to be contacted by unsolicited services or offers. The next day, [redacted] from oncedriven left a message on my cellphone offering his services. When I went to their website and started a chat with [redacted], she refused to answer my question as to why or how someone from their company could contact me when I specifically noted for them not to. She also repeatedly refused to forward me to her manager. She kept repeating that if I gave her my phone number, she would make sure that no one called me again. I did not provide it, saying that I would give it to her once I was given an explanation as to why they called, or to forward me to her manager. After chatting with her for about an hour, she still refused to answer the question or forward me to her manager. I have the voicemail saved on my phone as well as the transcript from our chat and I would be happy to provide you both.Desired Settlement: I would like them to adhere to the privacy laws in place. I do not think that this type of business practice should be overlooked or ignored. This is unacceptable behavior for a company to clearly disregard individual privacy and hope that no one will report it, or purposefully break the law and think it's ok to just request for your number so that no one will call you again. Not even an apology as common courtesy.

Business

Response:

On

Longwood's behalf, please apologize to Mr. [redacted] for inconveniencing

him. His number, ###-###-####, was added to the do not contact

list on April 18, 2014. Just to summarize, he was contacted on behalf of

multiple buyers interested in a motorcycle similar to the one he was

selling. While the service is specifically

tailored to help him achieve his goal of selling the motorcycle

he advertised, we understand that he is not interested and therefore

will not contact him again.

Sincerely,

Customer Service Manager

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The message states that they contacted me on behalf of buyers interested in my bike is complete rubbish. If the ad states to do not call me, even if they had real buyers, they shouldn't have contacted me in the first place. They still have not explained how this happened. I want to attach the transcript for you. Look how many times I asked them to answer this question as well as how many times I asked to speak to a manager. This is unacceptable customer service and I think they should not be doing business like this.

Wed, 4/16/2014 09:38:01 am

Hello [redacted]. How may I help you?

Wed, 4/16/2014 09:38:35 am

I have a motorcycle listed on Craigslist and someone named [redacted] left a voicemail on my cellphone.

Hello?

Wed, 4/16/2014 09:40:54 am

I am here. I apologize

I am helping several people at a time. Please bare with me.

Are you still selling a vehicle?

Wed, 4/16/2014 09:41:37 am

I just listed it yesterday.

Wed, 4/16/2014 09:42:06 am

Okay.

Have you spoke with anyone about the service?

Wed, 4/16/2014 09:43:35 am

No, I wanted to see how someone from your company called me when I have it listed to specifically to: do NOT contact me with unsolicited services or offers.

Wed, 4/16/2014 09:43:38 am

We apologize for any inconvenience. If you'd like to provide your phone number, I'll make certain no representative from our company contacts you.

Wed, 4/16/2014 09:44:20 am

This is not an inconvenience. This is your company contacting me when asked not to. I want to know how this happens.

Wed, 4/16/2014 09:44:25 am

Please provide your phone number and I will make sure we do not contact you again.

Wed, 4/16/2014 09:44:55 am

Please answer my question first. I have it listed as such on my listing, so how is it that I was still contacted?

Wed, 4/16/2014 09:44:56 am

Cust sold vehicle to a non OD buyer and wants refund

I apologize. I sent you the wrong message.

If you provide your phone number I can make sure we do not contact you again.

Wed, 4/16/2014 09:45:53 am

Again, I just want to know how this happened please.

Wed, 4/16/2014 09:46:06 am

Please provide me with your phone number so I can make sure we do not contact you again.

Wed, 4/16/2014 09:47:03 am

I don't know how else to ask this, but I want to know how someone from your company leaves a message on my personal cellphone offering a service which I explicitly asked not to be contacted for?

Wed, 4/16/2014 09:47:04 am

Please provide me with your phone number so I can make sure we do not contact you again.

Wed, 4/16/2014 09:47:27 am

No, I want to know this first, then we can move forward. Or please send me to your manager.

Wed, 4/16/2014 09:48:37 am

Please provide me with your phone number so I can make sure we do not contact you again.

Wed, 4/16/2014 09:48:51 am

Please send me to your manager.

Wed, 4/16/2014 09:48:56 am

Please provide me with your phone number so I can make sure we do not contact you again.

Wed, 4/16/2014 09:49:42 am

Please send me to your manager or I will get Craigslist and my lawyer involved.

I would please like to speak with the manager.

Wed, 4/16/2014 09:53:35 am

If you would like to provide your phone number I can make certain you do not receive any additional contact.

Wed, 4/16/2014 09:53:57 am

That is not the point. I want to know how I was contacted in the first place.

Wed, 4/16/2014 09:55:42 am

If you would like to provide your phone number I can make certain you do not receive any additional contact.

Wed, 4/16/2014 09:56:41 am

You can respond this way all you want, but I want my question answered first.

Wed, 4/16/2014 09:56:43 am

Okay.

Wed, 4/16/2014 10:01:38 am

Are you or someone else going to answer my question?

I've been waiting for over 10 minutes now. Update status please.

Wed, 4/16/2014 10:09:13 am

I am helping several people at a time. I can help you by taking your phone number and making sure we do not contact you again.

That is what I can do for you at this point.

Wed, 4/16/2014 10:10:02 am

Then I would like to speak with your manager if you don't have the time to help me. It's a very simple question actually and I think I deserve an answer.

Wed, 4/16/2014 10:10:27 am

I apologize. That is not an option. I can take your phone number and make sure you are no longer contacted.

Wed, 4/16/2014 10:10:44 am

How is that not an option?

Wed, 4/16/2014 10:10:58 am

I can help you.

Wed, 4/16/2014 10:11:15 am

Then answer my question. If not, I want to speak to your manager.

Wed, 4/16/2014 10:12:21 am

If you can provide me with your phone number I will make sure we do not contact you again.

Wed, 4/16/2014 10:13:24 am

Please forward me to you manager now.

Wed, 4/16/2014 10:13:36 am

I am talking with you on chat. A number is not required to chat. We contact many people so I do not know your phone number. If you would like to provide that information I can make sure you do not receive another phone call.

Wed, 4/16/2014 10:15:33 am

I have it specified not to be contacted by unsolicited offers or services. You contacted me. I want to know why. Simple. If you answer that, I would be very happy to provide my phone number. I've already given you my email, so I also expect a formal apology as well.

Wed, 4/16/2014 10:18:40 am

If you can provide me with your phone number I will make sure we do not contact you again.

Wed, 4/16/2014 10:20:10 am

Please forward me to your manager or answer my question first.

Wed, 4/16/2014 10:20:59 am

If you can provide me with your phone number I will make sure we do not contact you again.

Wed, 4/16/2014 10:21:08 am

Please forward me to your manager or answer my question first.

Wed, 4/16/2014 10:24:32 am

If you can provide me with your phone number I will make sure we do not contact you again.

Wed, 4/16/2014 10:25:20 am

Please forward me to your manager or answer my question first. We can do this all day if you want.

Wed, 4/16/2014 10:26:15 am

If you can provide me with your phone number I will make sure we do not contact you again.

Wed, 4/16/2014 10:26:24 am

Please forward me to your manager or answer my question first.

I will not ask again and I will not give you my number unless you answer my question. If [redacted] or anyone else calls me because of your refusal to answer my question or to forward me to your manager, that is your choice.

Wed, 4/16/2014 10:31:20 am

If you can provide me with your phone number I will make sure we do not contact you again.

Wed, 4/16/2014 10:31:45 am

Final answer?

Wed, 4/16/2014 10:31:46 am

Yes

Wed, 4/16/2014 10:32:36 am

OK, fine by me. I have saved this transcript and will forward this on to both Craigslist and my lawyer.

Duration: 00:55:40

Regards,

Business

Response:

Mr. [redacted] asserts that Longwood ignored the default

language that Craigslist places on every online ad which seeks to prohibit

contacting sellers with “other commercial services or

interests”. To the contrary, Longwood simply believes Craigslist

meant that language to apply only to random marketers (like a

credit card or home security company) scouring the web

to pitch something completely unrelated to why Mr. [redacted] placed

his contact information online in the first place. If someone's goal is to

sell a motorcycle and Longwood has a viable alternative to help them achieve that

goal, we find that people are receptive. If not, we respect their wishes.

Sincerely,

Customer Service Manager

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The statement that Longwood uses to justify it's actions is inexcusable. The language that Craigslist uses is not vague and it is certainly not default. As a seller, I purposely clicked the "do not contact me" button. It is not meant for "random marketers", rather, it is meant for ANY unsolicited services. I did not solicit Longwood, so they should not have contacted me.

I would hope that companies who blatantly ignore this legal line of copy are prosecuted and fined. Those of us who are determined to not let these predatory companies operate freely outside the lines of consumer protection need to continue to call this and similar companies illegal activities out.

Regards,

Review: The contract includes a 90 days money back guarantee, that is long time exhausted and I did not get my Money back. The company did not give me any lead to sell my car and after 90 the contract was cancelled on 2/13/13, the enrollment date was 11/8/2012. I have called since then on 3/5/13 12:07 PM, 5/22/13 3:45 PM, 6/05/13 9:20 AM and today at 4:40 PM to hear from the service representative the same words that the payment is scheduled for a later day.Desired Settlement: Refund check of $220.00

Business

Response:

AMS apologizes for the delay of Mr. [redacted]’s refund. The refund of $220 was processed on 6/16/2013. Mr. [redacted] will need to allow 3-5 business days for the refund to appear back to his credit card account.Sincerely,[redacted]Customer Service Manager - Auto Marketing Systems###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I consider this complaint resolved.Regards,[redacted]

I just received a call from this organization who obtained my contact information from a craigslist advertisement that I posted. As with other reviewers, I had set the flag on my posting to indicate that I do not wish to be solicited for other offers.

I do not know what their service is like. I will not consider using them given that they have already disregarded my wishes in contacting me in the first place. I would not trust them to care about my concerns in any future dealings.

Review: Once driven has called multiple times and left messages with me advertising a paid service that they wanted me to purchase.

They got my phone number off a [redacted] ad which was clearly marked 'do not advertise to this number'.

Therefore once driven should not have been advertising to my numberDesired Settlement: No further unauthorized advertising to [redacted] numbers

Business

Response:

The phone number listed with Ms. [redacted] complaint has been added to Once Driven's Do-Not-Call database, and will not be contacted again. On behalf of Once Driven, we apologize for any inconvenience.Sincerely,[redacted]Customer Service Manager

Review: Once driven keeps calling me telling me they can help me sell my car, only problem is I don't have a car for sale and I don't want calls from them I'm on a do not call list.Desired Settlement: Business is fined for not following both Federal and State do not call lists

Business

Response:

Mr. [redacted]'s phone number was added to Once Driven's Do-Not-Call database on 3/21/2014. Mr. [redacted] will not be contacted at the phone number attached to this complaint again.

Sincerely,

Customer Service Manager

Review: We wanted to sell our car with good results, we spent $249 trusting this company and had no results, not one phone call so we decided to cancel. Sent in a cancellation form noterized on 8-3-13. We gave them 90 days. Months have gone by without a refund we even had the credit card co. try to go after them too much time had lapsed. We were supposed to have it back by now. We have attemtped to reach them several times lately and the phone is always busy. When I did talk to someone a couple months they said they were having trouble with their administration office and we had to wait our turn. We trusted them and it is getting to the point of not. The company name is Auto Marketing Systems. This is our customer ID [redacted] and Pin is [redacted]. Thank you in this matter.Desired Settlement: they had several different levels for sales, we purchused the one with 100% money back, and that's what we expect back 100% !

Business

Response:

AMS apologizes for the delay of Mr. [redacted]'s refund. The refund of $249 was processed today. Mr. [redacted] will need to allow 3-5 business days for the refund to appear back to his original method of payment.

Sincerely,

Customer Service Manager- Auto Marketing Systems

Review: they said I would get my money back if my motor home did not sell. it has not sold . I sent in the paper work they keep telling me it will be processed. they do not retrn my calls. they do not answer the phone. I am frustrated and [redacted] off. I am in need of a 220.00 refund. I sense fraud. my refund should of been here 2 weeks ago. EVERY TIME I ENTER THE ADDRESS THE COMPUTER OVER WRITES IT WITH ANOTHER. PERHAPS IT IS A SISTER CO." THE BUSINESS NAME AND ADDRESS IS AUTO MARKETING SYSTEMS P.O. BOX1831 ROANOKE, VA 24008Desired Settlement: give me back my refund as you advertise and had promised! they said they would credit my credit card. that they had applied the charges to.

Business

Response:

AMS apologizes for the delay of Mr. [redacted]'s refund. The refund of $220 was processed today. Mr. [redacted] will need to allow 3-5 business days for the refund to appear back to his credit card account. Sincerely, [redacted] Customer Service Manager- Auto Marketing Systems

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I see my credit has been applied thank you . Regards,[redacted]

Review: My ad posted on [redacted] says do not contact me to solicit and yet I have been called by an [redacted] several times and he has left me voice mails which I still have. I pulled the ad due to this a few days ago and was called again today 3-28-16 so I called back to ask them why they keep calling even though it was removed and the lady I spoke to who not give me her name became very rude. I told her she is in the wrong and needs to stop calling me and said what ever and would not send me buyers as I was rude to her. I was and told her why I was rude as my ad says do not contact me to solicit.

Business

Response:

The phone number listed in Mr. [redacted] complaint has been added to the Once Driven Do-Not-Call database and will not be contacted again. On behalf of Once Driven, we apologize for any inconvenience to Mr. [redacted].Sincerely,[redacted]Quality Assurance Manager

Review: I have received multiple unsolicited phone calls from this company, based on an advertisement listed on a third party site. Some of these phone calls took place in early morning hours, and they have continued even after the advertisement was removed. The advertisement is question was clearly marked as private-party only and requested no contact from commercial entities.

Business

Response:

The phone number provided by Mr. [redacted] has been added to Once Drivens Do-Not-Call database and will not be contacted again. We apologize for any inconvenience.Sincerely,[redacted]Customer Service Manager

Review: On March 15, 2013 I entered in agreement with AutoMarketing Systems to advertise with them to sell my 2010 Black Chevy Impala. I selected the 90 Day Money Back Guarantee package and that was $249.00 with the option of requesting a refund if my vehicle does not sell, or if I was not satisfied with the results of their services. I had to give the 90 days to sell the car before I could request my refund of $220.00. They kept $29.00 of the initial price for processing. In order to get this refund I had to provide photos of the vehicle which I sent them six (6) within 14 days of enrollment, I did not sell the vehicle to a buyer provided by AMS (never even got 1 inquiry about the car either by phone call or by email),I met these requirements and then filled out the required form and had it notarized and mailed it to them at the address they provided. This form had to be done no later than two weeks after the expiration date of June 14, 2013 and I sent it back June 17, 2013. Due to family illness and a death in our family I did not get back with them until November 22, 2013 and talked to [redacted] and she said our refund should be credited back to our credit card by December 2, 2013. Also called again on December 12, 2013 and she informed me we would get it soon as the girl in charge of this refund process was out ill. I have since then made several attempts to call AMS and it says the number is not in service and have attempted to email and got no response. as of April 14, 2014 I'm still waiting to get my refund. My account number with AMS is [redacted] I think that I have be pretty tolerant with these people and I want my full refund ASAP. Thanks, [redacted]Desired Settlement: I want my full refund per the 90 Day Money Back Guarantee that AMS states in my agreement with them the total amount due me is $220.00

Business

Response:

AMS apologizes for the delay of Mr. [redacted] refund. The refund of $220 was processed today. Mr. [redacted] will need to allow 3-5 business days for the refund to appear back to his credit card account ending with [redacted].

Sincerely,

Customer Service Manager- Auto Marketing Systems

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I Purchased the service of oncedriven[redacted] to sell my vehicle for $189 with the money back guarantee if they did not sell my vehicle in 45 days that I would be refunded my money. oncedriven[redacted] did not sell my vehicle, I sold it through a local online classified service for free.

The following is a receipt that was sent me.

Thank you for choosing OnceDriven to help get your vehicle sold.

Your payment of $189 was accepted on 11/21/2013.

Vehicle Listed: 2000 Chevrolet Silverado 1500

Asking Price: $5,250

I followed their requirements to the letter to get a refund minus $29 for their services. I contacted Oncedriven by phone on 12-20-13 and they said that it could take up to 2 weeks to get the refund.

On 1-30-14 I contacted oncedriven and they said that I qualified for a refund but they were behind on refunds so I should be seeing in 2 weeks.

The following is their guarantee.

Our Guarantee:

Your purchase is backed by our 45-Day Money-Back Guarantee.

If you sell the vehicle in 45 days or less, to a buyer who was not delivered by OnceDriven, you may request a refund.

The following is the email from them.

I apologize for the time it has taken. We are running behind on refunds. You do qualify for a refund. I am forwarding the information to the manager of the refund department so we can get this taken care of as soon as possible. A customer service representative will contact you to inform you when to expect a refund. If there are questions please contact customer service at ###-###-#### and select option 2.

Thanks,

Customer Service Representative

I have contacted them every month for the last 5 months with the same reply of wait 2 weeks.

I would just like a refund of $160 and I would be happy. I will never use a service like this again without checking the Revdex.com complaints.

Now I see this company has tons of complaints.

Thanks for your assistance. [redacted]Desired Settlement: I would like to see this company banned from the internet and their business license pulled so that they cannot do this to anymore customers.

Business

Response:

Once Driven apologizes for the delay of Mr. [redacted] refund. The refund of $160 was processed today. Mr. [redacted] will need to allow 3-5 business days for the refund to appear back to his credit card account ending with[redacted].

Sincerely,

Customer Service Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I have received a refund of $160 to my credit card and I am pleased with the outcome.

Thank you Revdex.com.

Regards,[redacted]

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Description: AUTO LISTING SERVICE, SIGNS, SCREEN PRINTING, PARCEL POST ASSEMBLY SERVICE, MAILING SERVICES, INTERNET MARKETING SERVICES, EMBROIDERY

Address: 1617 Longwood Ave., Bedford, Virginia, United States, 24523

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