Longwood Industries, Inc a/d/b/a OnceDriven.com

Review: Once Driven advertises a policy of a refund if one lists a vehicle and then sells the vehicle. I have since researched this business and found my experience to be apparently universal. I requested a refund three months ago and continue to be put off by the staff. I have been told that they are running months behind on their refunds and they will have a manager call me. Of course, I have not received a call. I have called four times and received the same "run-around" each time.Desired Settlement: Refund of my guaranteed purchase price.

Business

Response:

Once Driven apologizes for the delay of Mr. [redacted] delayed refund. The refund of $160 was successfully processed today back to Mr. [redacted] credit card ending with 0605. Mr. [redacted] will need to allow 3-5 business days for the refund to appear back to his credit card account.

Sincerely,

Customer Service Manager

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

To date, still have not received the credit to my debit card.

Regards,

Business

Response:

Mr. [redacted] will be credited the full refund amount today. Due to a recent merchant change, Mr. [redacted] refund was not successfully processed as originally reported. I have confirmed that all refunds processed as of today will process successfully. Mr. [redacted] full refund will be processed today, and back to his card account within 3-5 business days.

Sincerely,

Customer Service Manager

Review: Constant calling from an automated service about craigslist ads. They call every day and don't stop. When you call back, they claim they don't have your name or number on file to take you off the registry. After 2 months of calling, I was finally able to get ahold of a service rep and she supposedly took my name off the registry.Desired Settlement: I would like to be sure that this company does not ever call me again.

Business

Response:

Our records indicate that we contacted Mr. [redacted] at ###-###-#### on June 6, 2013. That same day, he contacted us for the first time from that number and requested to be added to our internal do-not call list. His number was immediately added and has not been contacted since. We would like to take this opportunity to apologize to Mr. [redacted] for reaching out to him as it turns out he is not interested in our services. Please assure him that we will respect his wishes and not contact him at ###-###-#### ever again. Sincerely, [redacted] Customer Service Manager- Auto Marketing Systems

Review: On November 13, 2012 I paid Auto Marketing Systems $249.00 to sell my car in 90 days which they quaranteed they would do or they would refund my money less $29. They did not sell my car in 90 days. I have called three separate times asking when they were going to send me my refund. Each time I was given a different excuse why I hadn't received it and that it was on its way. Each excuse was sillier than the previous one.Desired Settlement: All I want them to do is send me my $220.00 refund.

Business

Response:

AMS apologizes for the delay of his refund. The refund of $220 was processed on 6/16/2013. Mr. [redacted] will need to allow 3-5 business days for the refund to appear back to his credit card account. Sincerely, [redacted] Customer Service Manager- Auto Marketing Systems

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

Complete parasites who infringe on peoples privacy. They should be shut down. They save your classified ads on craigslist, along with your phone number. They send you a voicemail without calling, so you don't get the option to speak with them initially. When you remove your ad from craigslist, they keep calling and leaving voicemails because you havent called their voicemail message yet. The voicemail is a man that lies and says to call his phone number direct. When you call, you go on a waiting list for about a half hour just to speak with someone else besides the man who initially called you. When you finally get through the woman asks if they may help you as if you are contacting them asking for their services. I never asked to be harassed like this before. Especially over a an old jalopy that I had for sale on craigslist. When a class action lawsuit goes to court, I want to collect againsts these parasites.

I posted a craigslist ad to sell my car. Even though I said I did not want to be contacted by third party sellers. I have been repeatedly contacted by their sales department. Even after I have deleted the ad (I sold my car) they are still contacting me saying my ad is up.

It his is a sales call for a service that I was not interested in. I am on the do not call list.

They offered to list my car with their service and guarantee someone was going to buy my car. They require you to pay them $189 BEFORE your car is sold, which I am wary of.

Won't stop calling, obviously a scam. They are harassing me at all hours of the day and night. I've told them to take me off their list and they still won't stop calling me.

Review: Car listed on site, no inquiries made, customer service rep. refused to let me speak with a supervisior about my issue stating no one in call center would be willing to take call. Business is misleading and did not follow through with guarantee that car would sell. Requested refund and customer service rep stated "no". The customer service rep, then continued to raise voice and tell me I would not get to speak with anyone else and to stop wasting her time.Desired Settlement: I would like a refund of $189 due to misrepresentation of services and failure of guarantee. Secondary to this and the sheer disrespect from the customer service represtentitive handling my issue.

Business

Response:

Ms. [redacted] listed her Kia Soul with Once Driven on 9/10/2015. Before Ms. [redacted] agreed to pay and place her listing with Once Driven, she was read (and agreed to) the 45-Day Money Back Guarantee offered by Once Driven. Since Ms. [redacted] has yet to sell her vehicle to a seller outside of Once Driven within the first 45 days after her listing date started, she is not eligible for a refund. Per the Once Driven 45-Day Money Back Guarantee, Once Driven will continue to market Ms. [redacted]s vehicle until it is sold at no additional fee. I have placed a link to the Once Driven 45-Day Money Back Guarantee below for Ms. [redacted]s convenience. [redacted] If Ms. [redacted] has sold her vehicle, we will be hapy to remove her listing, and review her refund eligibility at this time.Thank you for allowing us the opportunity to respond.Sincerely,[redacted]Customer Service Manager

Review: The company has not refunded me $220 as their money-back guarantee promised. I filed the necessary paper work on August 15th 2013. I waited several months but received no refund. I contacted their customer service representative that promised prompt action three months ago and I still have not received my refund as of January 30th 2014.Desired Settlement: I would like a refund -check for $220.00

Business

Response:

AMS apologizes for the delay of Mr. [redacted]'s refund. The refund of $220 was processed back to Mr. [redacted]'s original method of payment today. Mr. [redacted] will need to allow 3-5 business days for the refund to appear back to his credit card account.

Sincerely,

Customer Service Manager- Auto Marketing Systems

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Have not received refund yet.

Regards,

Business

Response:

We are showing a successful refund of $220 on 2/3/2014 at 2:42pm EST, being processed back to Mr. [redacted]'s credit card ending with [redacted] and an expiration date of [redacted] If Mr. [redacted] still does not see the refund back to that card account from Auto Marketing Systems, Longwood Industries or Once Driven, please have him (along with his credit card company) call me directly on the phone number listed below.

Sincerely,

Customer Service Manager- Auto Marketing Systems

###-###-#### Ext. 101

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

To date, still have not received the refund to the credit card and have left several messages for [redacted] per his response, with no return phone call.

Regards,

Business

Response:

[redacted],

Mr. [redacted]’s refund went through for sure on 2/25/2014 at 7:29 pm. The refund should be back to Mr. [redacted]’s card account within the next business day or two. Usually there is a 3 business day turnaround for the refunds to show on the customer’s card accounts. I apologize that the initial refunds didn’t process. I had no reason to believe they didn’t process. I wasn’t aware of the merchant account change until last week.

Please pass along my apologies to Mr. [redacted] for all of the delays. I apologize for creating more work for you all as well. We refunded his full amount of $249.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Have received the refund.

Regards,

Review: My Initial OnceDriven.com contract ID# [redacted] chronology of events;

1. Initial contract started November 11, 2013; cost $189

Uploaded 5 photographs of my 2003 Mercury Mountaineer

contract states a refund can be obtained if I sold the car on my own within 45 days minus $29 for processing fees = $160 refund

2. 11/27/2013 I notified Oncedriven.com that I sold the vehicle and would like my refund

3. 11/28/2013 I received confirmation from Oncedriven.com and received the following email from after complying with all of their refund process requirements:

"We have received your Once Driven request for a refund. Your request has

been forwarded to our Refund Processing Department for review. Please

allow up to 7-10 business days for our team to validate your request.

After your refund has been validated (verifying the sale of your vehicle,

verifying your VIN, etc), a refund will be processed using the same form

of payment used to purchase the service. If you have any questions,

please call our Customer Support Team at ###-###-####, Monday - Friday

9am-8pm EST or Saturday 10am-6pm EST. Thank you for choosing Once Driven!"

4. I did not receive any call or email regarding my refund within the 7-10 days indicated (appr. December 10 timeframe)

5. Called Oncedriven.com January 26 to follow up again on my refund request from November 27; I also noticed in my credit card bank statement that I had been charged twice by Oncedriven.com (2 x $189 = $378). After providing the transaction dates, numbers, and routings Oncedriven indicated they still needed more information from a statement from my bank. They did not seem to be able to investigate and query their own internal systems and records to verify the same.

6. Email sent on January 28, 2014 with double billing information, as well as another request for my refund for selling the car myself.

7. January 28 I received the following email from Oncedriven.com;

"Thank you for contacting the Support Team at Once Driven!

Your request will be handled by one of our Support Team professionals

within one business day. If you need immediate assistance, please call

our customer service team at ###-###-#### (option 2). Our team is

available Monday - Friday 9am - 8pm Eastern, and 10am - 6pm Saturday.

You can also make immediate changes to your listing online. Go to

http://www.oncedriven.com and click the "Log In" button in the top right

corner of the page to make changes. You will need your customer ID and

PIN number (from your receipt) to login."

8. I received the following email from [redacted] at Oncedriven.com on January 29 in response to my complaint.

"[redacted], I apologize you feel this way. Anyone can type dates and amounts charged on a credit card. We would need the statement from the bank. I do see in the email where you will be providing us with this information. I appreciate your understanding in this matter. Have a wonderful day!

Thanks,

Customer Service Representative

###-###-#### Option 2"

9. [redacted] statement was provided on January 30, 2014 indicating double payment.

10. I received the following email on January 30 from Oncedriven.com;

"This is email is to confirm that your refund has been processed. Please allow 3 business days for the credit to appear on your statement. If you have any questions, please call Customer Support at ###-###-####. Thank you for using Once Driven."

11. I also received the following email from [redacted] in customer service on January 30;

"[redacted],

Thank you for sending this information. I have forwarded this email to the manager of the refund department. We will be contacting you to let you know when to expect a refund. If there are questions please contact customer service at ###-###-#### and select option 2.

Thanks,

Customer Service Representative

###-###-#### Option 2 "

12. I also received the following email from [redacted] on Thursday January 30 after my repeated emails and calls of the same day:

"[redacted],

I did forward the information to the manager of the refund department. I did receive a message from him saying he credited the secondary charge of $189. Please allow 3-5 business days for the credit to reflect on your bank statement. I have forwarded the information about the refund for your listing as well. As soon as I get a response regarding the refund for $160 I will be calling to let you know when to expect the refund into your account. If there are questions please contact customer service at ###-###-#### and select option 2.

Thanks,

Customer Service Representative

###-###-#### Option 2

www.oncedriven.com "

13. As of Friday February 7, 2014 (6 business days after the message from the refund department on January 30), I still do not have my refund ($160 = $189 - $29 processing fee) or double payment (another $189 that was charged to my card) returned. Total owed= $349Desired Settlement: I would like my bouble billing ($189) plus my refund of ($160) for a total of $349 credited back to my credit card exactly as OnceDriven has in their contract terms, and as they have promised in the above communications.

Business

Response:

On behalf of Once Driven, I would like to apologize for Mr. [redacted]'s unsatisfactory customer experience. The refunds in question for Mr. [redacted] were both refunded on 1/30/2014. The $189 refund for the confirmed duplicate charge was processed at 12:54 pm EST back to the credit card ending with [redacted] and an expiration date of [redacted]. The second refund for $160 was successfully processed on 1/30/2014 at 1:37 pm EST back to the same credit card account.

If Mr. [redacted] is still not seeing these credits on his credit card account ending with [redacted], please have him (along with his credit card company) call me at the number listed below.

Sincerely,

Customer Service Manager

###-###-#### Ext. 101

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I just got off of the phone with my bank and CC company and they have no record of these payments due being received. I will accept only after they have been received in my account. I believe this is simply another form of obfuscation and/or delay from Longwood Industries (aka- OnceDriven.com).

Regards,

Business

Response:

We have record of 2 charge back's being performed by Mr. [redacted]'s credit card company. One for the amount of $189 (The duplicate charge), and another charge back for the refund amount of $160. The 2 charge backs were received by Once Driven on 2/17/2014 & 2/21/2014. Since the charge back amounts represent the amounts owed to Mr. [redacted], there is no refund due to Mr. [redacted] from Once Driven.

Sincerely,

Customer Service Manager

Consumer

Response:

Revdex.com and others to whom it may concern for future reference,

To finally get satisfaction of my return and double billing from OnceDriven I had to have my credit card company charge back OnceDriven. Despite their claims that OnceDriven in fact submitted the refund to my account in late January, early February, nothing was ever received by me or my bank which forced me to have them charge back the amounts. Thank goodness I used a charge card that insured my purchases and would do this for me. The resolution came from me not from OnceDriven providing my refund and double billing. This has been a terrible experience. I hope they are prevented from perpetrating similar fraudulant and deceitful activities with other customers in the future.

Regards,

Review: After listing a vehicle for sale on Craigs List I was contacted by AMS to have them list my vehicle for sale. I was told that if I sold the vehicle myself within 45 days I would get a refund of my $189.00 back minus a $29.00 processing fee. On 11/15/2013 I listed my vehicle with them and paid the $189.00 which was charged on my Discover Card. On 11/25/2013 I called them to inform that I had sold my vehicle. I gave them the VIN and the name of the buyer. I was told I would have my refund within 2 weeks. I called again around 12/26/2013 asking about my refund. I was told my request would be forwarded to the manager for prompt attention and my refund request would be processed. On 11/27/2013 the following is the email I received regarding my refund request: We have received your Once Driven request for a refund. Your request has

been forwarded to our Refund Processing Department for review. Please

allow up to 7-10 business days for our team to validate your request.

After your refund has been validated (verifying the sale of your vehicle,

verifying your VIN, etc), a refund will be processed using the same form

of payment used to purchase the service. If you have any questions,

please call our Customer Support Team at ###-###-####, Monday - Friday

9am-8pm EST or Saturday 10am-6pm EST. Thank you for choosing Once Driven!

Nothing was ever said to be that I had to fill out a form when I requested the refund request on the phone nor in this email.

Following is an email I sent them on Jan 9, 2014 asking again about my refund:

I have called you 3 times regarding my refund as I sold my car myself. It has been a month and a half since I called for my refund. If I don't see my refund on my credit card by Jan 24th which is the date my statement closes I will be contacting the Revdex.com and filing a report on your company. I am sorry to have think about doing this but I have been told my request is being sent to the manager twice now and still have not seen my refund.

The following email is the reply I received from them regarding the above Jan9th email I sent:

Ms. [redacted],

I apologize that your refund has not processed as yet. I can assure you that this will be resolved promptly.

Thank you,

Once again there has still never been mentioned to me that I have to fill out any kind of form.

The following is the guarantee I was given if I sold the vehicle on my own:

OnceDriven.com offers a 45-Day Money-Back Guarantee to those who purchase our $189 service. This guarantee protects sellers in the event they sell the vehicle to a buyer not delivered by OnceDriven within 45 days of signing up with us. If you meet the following criteria and sell the vehicle before we do, you may request a refund.

To be eligible to request a refund:

- Sellers must provide a photo within 14 calendar days of sign-up

- Sellers must request the refund within the first 45 days of sign-up

- Sellers must sell the vehicle to buyer not delivered by OnceDriven

- Sellers must provide verification of sale of the vehicle What is this?

Sellers who have met the above criteria will receive a refund of the purchase price ($189) minus a $29 processing fee. Requests may be made using our simple online form. If you choose not to request a refund, we will market your vehicle until sold, at no additional charge.

Below is their answer to What is this? in the last requirement to request a refund:

What must I provide for "verification of sale"?

Your VIN (Vehicle Identification Number) and the last name of the person who purchased the vehicle (both are public record).

As I re-read this I do see now where it mentions a form but in my 3 phone calls to them I was never told to fill out a form. When I was contacted to list my vehicle with them I was told that if I sold it on my own all I had to do was to call them and request a refund. As you can see by my phone calls and my emails they had plenty of opportunity to tell me that I needed to fill out a form. I feel that just because I did not fill out a form I should not get my refund. I was told over the phone my refund request would be processed and through the above emails I have provided copies of.Desired Settlement: I would like my refund of $160.00 which is the $189.00 I was charged minus their $29.00 processing fee. As you can plainly see above I followed all of their directions that were given to me in order to get a refund since I sold the car on my own.

Business

Response:

On behalf of www.oncedriven.com, I would like to apologize for Ms. [redacted]'s unfortunate experiences with our service. Ms. [redacted] did request a refund as explained in her testimony for this complaint. The refund Ms. [redacted] refers to has been processed as of today. The $160 refund will appear back to her original method of payment within 3-5 business days. Again, I apologize for the delay of her refund request being processed.

In response to Ms. [redacted]'s other concerns regarding the refund request form, Ms. [redacted] should have been informed on 11/17/2013 that the completed refund request form was submitted on her behalf as soon as she provided us with the required information. Ms. [redacted] alerted us by telephone at 7:15pm EST that she had sold her vehicle to a buyer not supplied by Once Driven. At 7:18pm EST an online refund request was submitted to Once Driven's refund department. Unfortunately, the refund was not processed as outlined on Ms. [redacted]'s email confirmation (provided in complaint message).

Again, I would like to apologize for Ms. [redacted]'s experience, and will make sure that measures are taken to eliminate these issues in the future.

Sincerely,

Customer Service Manager

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The business has performed this action and I consider this complaint resolved.

Regards,

Review: this company has contacted me basically demanding I allow them to sell my car., text messages phone calls all demanding 200.00

I am past tired of these people demanding money for a service I never asked for.

if these people contact me again with payment demands I will call the police for harassment of the disabled.

this company's business model is holding [redacted] users hostage if you try to sell a car or truck. these people and the agents are relentless in the NON STOP offers of "selling your car" you know.. it says do not contact me with offers and or services for a reason.. and it is not to give me a good reason to change my phone number because of the calls and texts offering the NON SERVICE,, ..ALSO someone needs to look into this same company for fraud as you need to google the results and complaints against these (let me quote from hundreds of comments.".SCAMMERS" )Desired Settlement: Apology, stop contacting me, change the contact policy, stop spamming/calling/texting me for a service I never asked for.. NO does not mean send more demanding and mean calls and text me more!

These people need to be held liable for the actions they are committing against the American consumers

Business

Response:

As of 1/22/2015 at 1:05 P.M. EST, the phone number listed in Mr. [redacted] complaint has been added to the Do-Not-Call database and will not be contacted again. Once Driven apologizes for any inconvenience to Mr. [redacted].Sincerely,[redacted]Customer Service Manager

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I see this business says we will not contact you as of.. wow.. I feel so glad they got the I do not want contact from them anymore..being I NEVER asked for it or te high pressure sales they used to get me to "buy" there "help".. so NOW shall we address the high pressure sales tactics used by this company, I do not think saying .. well okay.. should be allowed as a remedy, this company engages in illegal high pressure sales tactics and needs to be held accountable for the actions, I think this company needs to address the way they do business, trolling for customers on [redacted] and targeting people who are selling a car or truck with these "offers" of "help" even though the post says do not contact with offers shows how this company regards any type of rules or the privacy of a consumer. I think further actions need to be taken against this company for high pressure sales against the disabled and I think this needs to be addressed in a court. I will look into my options for this as well.This company needs to change the way they pester people for money or "look for customers" who are using [redacted].

Regards,

Review: I was contacted by one strip and they told me that they would sell my vehicle and help me sell it I put the money out and never got anything for it I called them up and ask them I said why is it am I not getting my vehicle I wanted to sell it within a month and it never happened and they said that I got a thousand reviews off of it but I never got anything and I told him I said I need to sell my vehicle cuz I was heart hurting for money and I told him I said I would do it only if it would sell it in a month and they said they would and it still hasn't been sold I find the end up selling it by a friend to a friend so they are scamming people they took a hundred eighty seven dollars or $89 hundred ninety-nine dollars for me they should beDesired Settlement: I want my money back in full they lied to me

Business

Response:

When Mr. [redacted] signed up for Once Driven's service on 7/21/2014, the refund terms of Once Driven's service (See attached link [redacted] ) were read to (and agreed upon by Mr. [redacted]) before his payment of $189 (Not $3,000) was processed at 2:31 P.M. EST. Mr. [redacted] affirmed that he would be eligible for a refund of $160 if he sold his vehicle by any other means (not delivered by Once Driven) within the first 45 days of his service activation date of 7/21/2014. If Mr. [redacted] had in fact sold his vehicle within the first 45 days of listing his Dodge with Once Driven, he would have been eligible for a refund of $160 (per the Once Driven 45-Day Money Back Guarantee attached) and would have received his $160 refund. Mr. [redacted] has not sold his vehicle to our knowledge as of this date. Since 7/21/2014, Once Driven has actively pursued a buyer for Mr. [redacted]' van. Mr. [redacted] has had 1,586 potential buyers wiew his listing with Once Driven alone. Per the service agreement, Once Driven will continue to actively market Mr. [redacted]' Dodge van until it has sold.Sincerely,[redacted]Customer Service Manager

Review: The company subsidiary,AMS (Auto Marketing Systems) has failed to live up to its part of the contract regarding a $220 refund to my credit card for the appropriate, timely and notroized contract end notificaiton that was provided to them on Jun 15, 2013. 21 weeks later, they have not refunded this amount to my credit card, as they indicated they would. I see from many other comments, that this is SOP for them. My cr is [redacted]. They have acknowledged receipt of the cancellation, that it is in line with our agreement and have continuosly put me off.Desired Settlement: All I ask is for the immediate and appropriate refund of $220 to my credit card (they were able to process my payment in one day, but it has taken 21 weeks to process the refund).

Business

Response:

AMS apologizes for the delay of Mr. [redacted]'s refund. The refund of $220 was processed today. Mr. [redacted] will need to allow 3-5 business days for the refund to appear back to his credit card account. Sincerely, [redacted] Customer Service Manager- Auto Marketing Systems

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If not processed withiin the next 2-3 business days, I will contact you again. Thank you for yoiur assistance in this matter. Once the compalint was filed, this business responded immediately. Regards,[redacted]