Longwood Well Drilling Company

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***

The trucks used to drill wells are not small vehiclesThey cannot be moved from one job to another like a pitruckThey also use deisel fuelWe have scheduled other jobs through a co-ordinated schedule that allows us to stay in the same area to save time, fuel and money We are well aware that [redacted] has a problem, and she is IN FACTS scheduled to have the well re-drilled later this week or early next week, as we will be in the area she lives Some of the wells that have been done had MUST BE DONE BY datesIf those were not drilled by a certain date, we would loose money If I may suggest something for her: If [redacted] arrive knows here neighbors at all, maybe they can hook up hoses to the outside spigots between the houses until we get there We have wells scheduled in her area the next to days, and when in that area her well will be top priority It is scheduled for THIS FRIDAY, should the wells that have to be done are finished smoothly, no problems below groundIf all goes well, we will be there Friday, and if not then, this coming Monday

The trucks used to drill wells are not small vehiclesThey cannot be moved from one job to another like a pitruckThey also use deisel fuelWe have scheduled other jobs through a co-ordinated schedule that allows us to stay in the same area to save time, fuel and money We are well aware that [redacted] has a problem, and she is IN FACTS scheduled to have the well re-drilled later this week or early next week, as we will be in the area she lives Some of the wells that have been done had MUST BE DONE BY datesIf those were not drilled by a certain date, we would loose money If I may suggest something for her:If [redacted] arrive knows here neighbors at all, maybe they can hook up hoses to the outside spigots between the houses until we get there We have wells scheduled in her area the next to days, and when in that area her well will be top priority It is scheduled for THIS FRIDAY, should the wells that have to be done are finished smoothly, no problems below groundIf all goes well, we will be there Friday, and if not then, this coming Monday

Revdex.com spoke with Connie from the businessThis job site was abandoned after discovering that there were issues in the groundA new site had been picked last week and the business is able to and willing to come to the customer’s home to continue that drillHowever, they were not able to come to this customer’s home at the time the new site was found because of other customers on their scheduledThey would be in the customer’s area next week to continue this job as per the terms of their contract

I'm responding to a letter I received in the mailThe ID is [redacted] You had asked for a copy of my contract and I just wanted to let you know that I don't have a copy at this timeEverything was done through Clayton Homes and they must have the paperworkThey haven't been returning my callsYou can close the complaint since I don't see any resolution happening with this company.Thank you for your time, [redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
The customer called Revdex.com and stated that the business has not been out and not contacted her to set this appointment up with her

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
I made a complaint for Longwood Well Drilling in Farmville, Va and wasn't sure how to respond back to the businessThe email I received had the ID# ***It took the company until Nov to come out which was longer than they had saidApparently they couldn't re-drill the well because the "plates shifted" and they didn't have a drill that would workThey tried hydrofracturing which didn't work so we need a new well drilled insteadAfter having the health inspector out he said it looked like they didn't even try to re-drill and instead of lining the well in grouting they just poured cement half way downHe also noted that Longwood has had their license terminated after looking at the *** site and recommended someone else who we will be doing business with instead

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
It is ridiculous to think such an established company whom has already received three thousand dollars of my money, would need more money to complete the installation of a wellI assure you, the deposit was more than enough to properly complete the job Additionally, the contractor did not incur more than two hundred dollars (fuel cost & a stick of six inch PVC tubing) while digging the well.
Secondly, if the contractor had any good intentions of completing the job, he should have returned the very next day and would have been paid as indicated by me Furthermore, lets stop going back & forth with “he say, she say”. Lets review the signed contract and see who is at fault here
Moreover, the weather is not a factor here, Longwood (Longwood well drilling) never called to discuss anything with me, (prior to me contacting Revdex.com) including scheduling and or payment. The clear fact is, Longwood abandoned the job because they could not extract any further payments without completing job
Regards,
*** ***

The business provide Revdex.com a copy of the new work order for this jobSince the business completed the first contract order per the terms of the contract a new order would need to be filed out to continue work done with this customerOnce that has been signed by the customer a date can be scheduled

Revdex.com spoke with [redacted] from the company and she stated that they have to drill the well where the Health Department tells them too. They have another crew come out and do the pump work. [redacted] said they do ask for payment for the pumps up front to pay the supplies. Also, weather has been a factor...

with completing everything. [redacted] said the consumer needs to contact them when he is ready to have the pumps hooked up and the payment and they will go out and hook everything up.

The trucks used to drill wells are not small vehicles. They cannot be moved from one job to another like a pick-up truck. They also use deisel fuel. We have scheduled other jobs through a co-ordinated schedule that allows us to stay in the same area to save time, fuel and money.     ...

  We are well aware that [redacted] [redacted] has a problem, and she is IN FACTS scheduled to have the well re-drilled later this week or early next week, as we will be in the area she lives.  Some of the wells that have been done had MUST BE DONE BY dates. If those were not drilled by a certain date, we would loose money.     If I may suggest something for her:If [redacted] arrive knows here neighbors at all, maybe they can hook up hoses to the outside spigots between the houses until we get there.  We have wells scheduled in her area the next 5 to 7 days, and when in that area her well will be top priority .  It is scheduled for THIS FRIDAY, should the 2 wells that have to be done are finished smoothly, no problems below ground. If all goes well, we will be there Friday, and if not then, this coming Monday.

I'm responding to a letter I received in the mail. The ID is [redacted]. You had asked for a copy of my contract and I just wanted to let you know that I don't have a copy at this time. Everything was done through Clayton Homes and they must have the paperwork. They haven't been returning my calls. You can close the complaint since I don't see any resolution happening with this company.Thank you for your time,[redacted]

The trucks used to drill wells are not small vehicles. They cannot be moved from one job to another like a pick-up truck. They also use deisel fuel. We have scheduled other jobs through a co-ordinated schedule...

that allows us to stay in the same area to save time, fuel and money.        We are well aware that [redacted] has a problem, and she is IN FACTS scheduled to have the well re-drilled later this week or early next week, as we will be in the area she lives.  Some of the wells that have been done had MUST BE DONE BY dates. If those were not drilled by a certain date, we would loose money. 
    If I may suggest something for her:
If [redacted] arrive knows here neighbors at all, maybe they can hook up hoses to the outside spigots between the houses until we get there.  We have wells scheduled in her area the next 5 to 7 days, and when in that area her well will be top priority .  It is scheduled for THIS FRIDAY, should the 2 wells that have to be done are finished smoothly, no problems below ground. If all goes well, we will be there Friday, and if not then, this coming Monday.

Revdex.com spoke with Connie from the business. This job site was abandoned after discovering that there were issues in the ground. A new site had been picked last week and the business is able to and willing to come to the customer’s home to continue that drill. However, they were not able to come to...

this customer’s home at the time the new site was found because of other customers on their scheduled. They would be in the customer’s area next week to continue this job as per the terms of their contract.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Revdex.com spoke with Connie from the business. This job site was abandoned after discovering that there were issues in the ground. A new site had been picked last week and the business is able to and willing to come to the customer’s home to continue that drill. However, they were not able to come to this...

customer’s home at the time the new site was found because of other customers on their scheduled. They would be in the customer’s area next week to continue this job as per the terms of their contract.

Review: They were hired December 11 ,2015 to install a new well. They dug the well tearing up my yard and cracking the foundation and porch. They would not return to hook up the well. Now the county health department has failed the well due to improper grouting. The well company told me 3 different depths they dug to. We think had they went deeper all would have worked out. Now the well has to be abandon per the county health department and there is more cost to this. We gave the well company half the money as they required. Now we have a $2,600.00 useless hole in the ground. I sent them pictures of my water trying to make them understand this needed to be finished. Three plus months later we no longer trust them. They NEVER return the calls nor do as they said they will. We want our money back and for them to pay for the cost to abandon the well.Desired Settlement: Refund plus the cost to abandon this hole in the ground, damages.

Business

Response:

Revdex.com spoke with Connie from the business. This job site was abandoned after discovering that there were issues in the ground. A new site had been picked last week and the business is able to and willing to come to the customer’s home to continue that drill. However, they were not able to come to this customer’s home at the time the new site was found because of other customers on their scheduled. They would be in the customer’s area next week to continue this job as per the terms of their contract.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

The customer called Revdex.com and stated that the business has not been out and not contacted her to set this appointment up with her.

Business

Response:

The business provide Revdex.com a copy of the new work order for this job. Since the business completed the first contract order per the terms of the contract a new order would need to be filed out to continue work done with this customer. Once that has been signed by the customer a date can be scheduled.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Review: Approximately three weeks ago, I contracted Longwood Well drilling Co. to install a well at my property, I also made a deposit of three thousand dollars ($3,000) Longwood failed to start the work as promised and installed the well where I asked not to install it. Additionally, the owner of the company asked for additional money while digging the well after refusing to give additional funds until the work is completed, the owner packed up his equipment and left the property.

It has been three weeks and I HAVE NO WATER!Desired Settlement: refund the deposit

Business

Response:

Revdex.com spoke with [redacted] from the company and she stated that they have to drill the well where the Health Department tells them too. They have another crew come out and do the pump work. [redacted] said they do ask for payment for the pumps up front to pay the supplies. Also, weather has been a factor with completing everything. [redacted] said the consumer needs to contact them when he is ready to have the pumps hooked up and the payment and they will go out and hook everything up.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

It is ridiculous to think such an established company whom has already received three thousand dollars of my money, would need more money to complete the installation of a well. I assure you, the deposit was more than enough to properly complete the job. Additionally, the contractor did not incur more than two hundred dollars (fuel cost & a stick of six inch PVC tubing) while digging the well.

Secondly, if the contractor had any good intentions of completing the job, he should have returned the very next day and would have been paid as indicated by me. Furthermore, lets stop going back & forth with “he say, she say”. Lets review the signed contract and see who is at fault here.

Moreover, the weather is not a factor here, Longwood (Longwood well drilling) never called to discuss anything with me, (prior to me contacting Revdex.com) including scheduling and or payment. The clear fact is, Longwood abandoned the job because they could not extract any further payments without completing job.

Regards,