Lonnie Judson Handyman Services

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I reviewed the response made by the business in reference to complaint ID 11933168, and find the resolution is satisfactory to me Regards, Ron M***

From: Jennifer Hale [mailto:[email protected]] Sent: Friday, March 11, 2:PMTo: Kathy Giere ; Catherine McLaughlin Subject: Re: Revdex.com Complaint ID # Jennifer Hale v Lonnie Judson Handyman ServicesLadies I wanted to share this with you for several reasons although I know the case is closed I hope this will impact how cases are evaluatedWe owed Lonnie no money, he had no invoices to reference or no verbal agreementAlso, he could not provide a copy of bill of sale and return with restock feeWe were prepared to go to court and recover these funds and he knew that documentation would be requiredAlthough you believed his story, you should require proof from the contractor like you do from the homeownerIn this case, we are getting all of the money back and justice prevails because the courts would require documentation not required by the Revdex.comIn the future I hope you will consider asking for proof from the contractor of alleged chargesIf we truly owed him money, he would not refund all of our money and would be willing to go to court and perhaps recover his alleged fundsJust because a contractor says something does not make it true

Revdex.com called *** *** requesting any written documentation showing what work company was contracted to performCompany response includes statement that consumer has an outstanding balance on work performed by company

Business called and said the hangers were on special order and he had to wait on the manufacturer to fill and send the orderBusiness said hangers have been installed, about weeks ago and issue has been taken care of

Company responded to complaintAs part of response company provided the following explanation of charges stating that consumer owes less refund amount of (radon fan/pipe/parts ($550.00) returned at owners request after paying invoice ***Refund amount after
percent restocking fee charge ($55) Total now due equals $

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 11933168, and find the resolution is satisfactory to me.
Regards,
Ron M[redacted]

Revdex.com called business to follow up on complaint and spoke to the owner, Lonnie Judson, who said he had been in contact with the consumer. He has the hangers and will be giving the consumer a call to schedule installation.