Lonnies Auto Parts

Complaint: [redacted] I am rejecting this response because:The details and alleged facts of the response are completely fabricated and incorrectMy husband and I never test drove the vehicleIn fact, my husband never even met the salesman or the managerI alone test drove the vehicleI never told the dealership that I purchased a new battery for the vehicleI told the dealer that the battery was completely dead and was taken to Auto Zone, charged, tested, and was found to be in good working order which led us to believe that something more serious was wrong with the vehicle such as the alternator or an electrical issueSince the check-engine light was on from day one I was even more concernedThe dealer told me repeatedly that the check engine light was probably something small like a gas cap, but it was never confirmedThe vehicle gas tank was full of gas the first and second time it failed to startThe final time it failed to start, my son had to recharge the battery again to get the lights to come on and although the tank only had about an 1/tank of gas in the vehicle, low fuel would not cause the battery to once again die I explained the events in detail to ***, the manager and [redacted] the salesman, but they still tried to insist that nothing was wrong with the vehicleAlthough initial contracts were signed, the sales price and contract details changed multiple times and a final contract was never presented or signedI was never given copies of anything except a handwritten receipt for $down paymentThe deferred payment referred to in the response is the TT&L for the vehicle which I refused to pay since I decided not to purchase a vehicle with undisclosed mechanical issues that seemed the dealer was trying to avoid addressing or perhaps even covering upAs far as the mileage on the vehicle, that is irrelevant information since at the time of use I was in the process of purchasingThe dealer should not release the vehicle until purchase is final if additional mileage is a concernIt would have been advantageous for me to have researched this company prior to purchase because it appears that all reviews online show how dishonest they truly areEven if I never receive my refund, this dealer should have legal action taken against them to prevent other people from falling victim to their deceptive trade practices Regards, [redacted]

To whom it may concern: Responding to Ms *** complaint, she bought vehicle on 12/22/17, she and her husband test drove the vehicle before they decided to buy it, their were satisfied with it so they signed IN HOUSE CONTRACT (copies attached) days after (on dec the 26th) she called saying
she bought a new battery for vehicle during the weekend because vehicle didn't turn on, and as of that day vehicle still have the same problem, we asked her to bring vehicle back to take a look on itOnce we check vehicle we notice there was no new battery installed in vehicle but it had a lose terminal, we just tide terminal and car works perfectlyMs *** was satisfied with repair and she pick up vehicleAfter few days she called again, claiming that vehicle was't working , didnt turn on one more time, we sent our mechanic to check it out, and the ONLY PROBLEM VEHICLE Had WAS THERE WAS NO GAS IN VEHICLE, zero, no gas at all, so just put gas and vehicle works perfectly, anyways as per customer request and per verbal agreement with General Manager we took vehicle with us to check out hows vehicle is working, car runs good, there was no problem at all to turning vehicle on next day; so we call customer to let her know about that, and she agreed to pick up vehicle that day, she didn't showed up, so we caller next day to remind her about her vehicle is ready & also to remind her about her due deferred pmt (she supposed to pay us on friday when she pick vehicle); is when she spoke with general manager and told him that she doesn't want vehicle no more, and that she wants her money backMr *** explained her how this works, but she didnt listen just start to treading saying she will call the new channel. NOTE: When she drive out vehicle from car lot vehicle only has 109,miles, now vehicle has 111,miles, customer put 1,miles within weeks

Complaint: [redacted]
I am rejecting this response because:The details and alleged facts of the response are completely  fabricated and incorrect. My husband and I never test drove the vehicle. In fact, my husband never even met the salesman or the manager. I alone test drove the vehicle. I never told the dealership that I purchased a new battery for the vehicle. I told the dealer that the battery was completely dead and was taken to Auto Zone, charged, tested, and was found to be in good working order which led us to believe that something more serious was wrong with the vehicle such as the alternator or an electrical issue. Since the check-engine light was on from day one I was even more concerned. The dealer told me repeatedly that the  check engine light was probably something small like a gas cap, but it was never confirmed. The vehicle gas tank was full of gas the first and second time it failed to start. The final time it failed to start, my son had to recharge the battery again to get the lights to come on and although the tank only had about an 1/8 tank of gas in the vehicle, low fuel would not cause the battery to once again die.  I explained the events in detail to [redacted], the manager and [redacted] the salesman, but they still tried to insist that nothing was wrong with the vehicle. Although initial contracts were signed, the sales price and contract details changed multiple times and a final contract was never presented or signed. I was never given copies of anything except a handwritten receipt for $1000 down payment. The deferred payment referred to in the response is the TT&L for the vehicle which I refused to pay since I decided not to purchase a vehicle with undisclosed mechanical issues that seemed the dealer was trying to avoid addressing or perhaps even covering up. As far as the mileage on the vehicle, that is irrelevant information since at the time of use I was in the process of purchasing. The dealer should not release the vehicle until purchase is final if additional mileage is a concern. It would have been advantageous for me to have researched this company prior to purchase because it appears that all reviews online show how dishonest they truly are. Even if I never receive my refund, this dealer should have legal action taken against them to prevent other people from falling victim to their deceptive trade practices. 
Regards,
[redacted]