Lono Devices

We acknowledge the customer’s concerns and appreciate the customer taking the time to share this note with usAdditionally, we are grateful to have the opportunity to respond and look forward to a constructive dialogue.Lono launched on Kickstarter in the fall of We’ve since delivered devices to all of our Kickstarter backers and pre-order customersThat is to say, thousands of users are actively using our devices every dayErgo, stating the device is “non-functional” is untrue.Pertaining to [redacted] and [redacted] ’s support inquiries, on record we have ten customer support tickets on file from our exchanges with them over the course of months (June - August)Of which we responded to each inquiry to the best of our abilitiesMost of their inquiries pertained to delivery status, and after receiving their device, they reported a connectivity issue they were facingI.e., the device would sometimes disconnect from the InternetWhen responding to [redacted] and ***, we acknowledged the firmware bug (as a handful of users were having a similar issue) and let them know their devices hardware was not defective, but instead required a firmware updateWe deployed the firmware update shortly after our exchange, and it resolved the issue for all customers who were having the issue [redacted] and [redacted] requested a refund days before the firmware update was releasedWe responded to them with the following note on August ***: “Hi ***, We empathize with your frustration and appreciate your patience.Unfortunately, we're not accepting return and refund requests from Kickstarter backers unless the device(s) they've received are unopened or defectiveThere's a few reasons for this.1) We're compliant with Kickstarter's Terms of Service (see below)2) We offered backers 50% off MSRP for backing a new product 3) Your device's hardware itself is not defective, and we're still iterating upon functionality and addressing bugsI.e., commonplace for new technology, particularly Kickstarter projects.Regarding Kickstarter's Terms of Service:"It's not uncommon for things to take longer than expectedSometimes the execution of the project proves more difficult than the creator had anticipatedIf a creator is making a good faith effort to complete their project and is transparent about it, backers should do their best to be patient and understanding while demanding continued accountability from the creator."We'll be rolling out a handful of new features here shortly which will enhance your system and watering experience.We sincerely appreciate early adopters like yourself as you're instrumental to today's innovative process.”Additionally, their refund request was made outside of the thirty day window which corresponds to our Total Satisfaction Policy from our limited warrantyThis can be referenced below:“TOTAL SATISFACTION RETURN POLICYIf you are not satisfied with the Product for any reason, you may return the Product to Lono ( [redacted] ***) in its original condition and packaging on or within thirty (30) days of the original date of the purchase from Lono or an authorized dealer and receive a full refund, subject to Lono's Limited Warranty, Lono, in its sole discretion, will determine if the Product is in its original condition when returned.” [redacted] and [redacted] also mention bugs associated with the mobile app which hindered their user experienceWe’ll be first to agree with them that the mobile app does have bugs and will always have bugs which is the case with all softwareThat being said, we’ve since rolled out numerous app updates which have remedied many of the most salient and frustrating bugsFurthermore, we disagree with [redacted] and ***’s characterization of our company and product as a “scam”Again, the device is currently being used by thousands of customers [redacted] and [redacted] themselves physically have a device that was engineered, manufactured and assembled in their possession which they readily acknowledgeConsequently, it seems unjust to characterize the product and company as a “scam”.In any event, we appreciate [redacted] and [redacted] sharing their concerns with us, and we look forward to turning them into happy customers.Sincerest thanks.-Team Lono

I am not a friend of Lono workers or Lono worker, just a consumerMy son was Kickstarter backer and it did take way to long to arrive and we had already moved out of our homeHowever, since we are renting and the rental's controller went bad, I installed his LonoTook at bit to get past the Wi-Fi/Bluetooth and firmware update and the light on the front doesn't work, but it is good to go and works greatLove walking around the yard and firing the zones to check the system out

Revdex.com:At this time, I have not been contacted by Lono Devices regarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Currently, this device that I currently have, is not operableA "paperweight" as noted in their own email, attached hereThe company has continually ignored requests to make this product usable and maintain their own calendar shipping, and usability (Some 10-12, possibly more failed dates since May to meet fulfillment obligations)This is in blatant violation of their own terms and the terms they agreed to via kickstarter.As recent as Friday, June ***, 2015: "Hikari" from their own customer support said software would be implemented for operation of the device in hoursThat timeframe has come and gone.Thank you [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We acknowledge [redacted] ***'s concernsWith any complex hardware / software engineering effort, it is challenging for a small startup team to project a product's scheduleWe offer projected deadlines that we believe we can satisfy and update customers if we are unable to satisfy the deadlines we originally articulateThis is common practice among crowdfunded Kickstarter effortsIt's worthing noting we are compliant with Kickstarter's Terms of ServiceIn the fall of 2013, [redacted] willing opted to pre-order Lono on Kickstarter for $instead of paying the fully realized price point of $The discounted price is offered to those who "back" a product like Lono on KickstarterThis is because there are risks associated with pre-ordering or "backing" projects and products on KickstarterUnder our Kickstarter campaign's "Risks and Challenges" section, we articulated the following - "[O]ur biggest risk would be that we would have to deliver late due to unseen delays in productionWe've consulted with our vendors and we feel our timeline is well padded, but this is always a possibility." In spite of the risks articulated in the campaign, [redacted] willingly pre-ordered or "backed" Lono on Kickstarter at the reduced, 50% off price of $Lastly, we are iterating upon the mobile application constantly and it is improving everydayWe continue looking forward to having the opportunity to alleviate [redacted] ***'s concerns and turning him into a happy customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] As they statedthe "app" was shared via apple's testing program - not fully functional app that should be shared via the app store - on july ***This was full weeks AFTER the CEO stated that the app would be shared "extremely likely" within "hours"The app still does not function as originally promised when The Backers, who signed a contract with Lono via Kickstarter to have a product in our hands by May 2014! Now, a full weeks AFTER we received the controller, the app barely functions and have been instructed to NOT TRUST the scheduling system as highted by a large font "IMPORTANT" from their last direct email to all backers:What we thought would take a couple of days to address has taken nearly three weeks (ouch!)We’re still working through some of the residuals, however, the IOS TestFlight app build will be shared shortly and allow you to onboard your devices and manually water each of your zones (i.e., turn them on/off)Email from June [redacted] (days prior to the software being made available) "We’ll continue addressing the residuals associated with scheduling, and notify you as soon as it’s stabilized by sharing an updated app build (i.e., there are still a few outstanding edge cases causing infinite loops and memory leaks which need to be addressed).IMPORTANT: PLEASE DO NOT RELY ON YOUR SCHEDULES IDENTIFIED IN THE MOBILE DEVICE FOR THE TIME BEINGWE’LL SEND AN UPDATED BUILD SOON AND NOTIFY YOU ALL WHEN SCHEDULING IS OPERATING AS RELIABLY AS IT SHOULD."So as stated, the company clearly states that their product is unreliable and should be notated in the Revdex.com records.Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We purchased the Lono controller as part of a Kickstarter campaignWe received the device late summer with a year warrantyThe device has not functioned properly at all this yearIn June when we first became aware the controller was having connectivity issues and was turning our sprinklers off as soon as they turned on, we contacted customer service via the app and via emailWe have contacted them multiple times and have still not received any reply other than them asking us what firmware version we have back in JuneWe would like our warranty honored and our money backThis has been such a complete headache and their refusal to respond to multiple attempts by us to right the situation is staggering

The self-proclaimed "Rain Gods".... Gods in the sense that they do not exist or sit back and do nothing! A physical product that relied on smart phone applications to work. The brains in the actual device were completed back in 2014 as indicated in their updates all over the internet and from those updates it appeared that the Apple/Android applications were nearing completion also. The physical devices were beginning to roll out in early 2015 and are still being delivered to those who ordered a Lono Device. The only problem was that there was no mobile application to operate the device, let alone set it up! To this day, they removed the Android application listing from their Amazon product page, have released a bare minimum application for Apple phones, and have no other way to use this to water your yard/garden. They have been making empty promises and have NEVER release a public update on their Kickstarter project page since August [redacted], 2014 !! Yes, August. 2014. I would avoid this device now and in the future due to lack of any courtesy to anybody. I would recommend a Rachio irrigation device as an alternative

We acknowledge the customer’s concerns and appreciate the customer taking the time to share...

this note with us. Additionally, we are grateful to have the opportunity to respond and look forward to a constructive dialogue.Lono launched on Kickstarter in the fall of 2013. We’ve since delivered devices to all of our Kickstarter backers and pre-order customers. That is to say, thousands of users are actively using our devices every day. Ergo, stating the device is “non-functional” is untrue.Pertaining to [redacted] and [redacted]’s support inquiries, on record we have ten customer support tickets on file from our exchanges with them over the course of 3 months (June - August). Of which we responded to each inquiry to the best of our abilities. Most of their inquiries pertained to delivery status, and after receiving their device, they reported a connectivity issue they were facing. I.e., the device would sometimes disconnect from the Internet. When responding to [redacted] and [redacted], we acknowledged the firmware bug (as a handful of users were having a similar issue) and let them know their devices hardware was not defective, but instead required a firmware update. We deployed the firmware update shortly after our exchange, and it resolved the issue for all customers who were having the issue. [redacted] and [redacted] requested a refund days before the firmware update was released. We responded to them with the following note on August [redacted]: “Hi [redacted], We empathize with your frustration and appreciate your patience.Unfortunately, we're not accepting return and refund requests from Kickstarter backers unless the device(s) they've received are unopened or defective. There's a few reasons for this.1) We're compliant with Kickstarter's Terms of Service (see below). 2) We offered backers 50% off MSRP for backing a new product 3) Your device's hardware itself is not defective, and we're still iterating upon functionality and addressing bugs. I.e., commonplace for new technology, particularly Kickstarter projects.Regarding Kickstarter's Terms of Service:"It's not uncommon for things to take longer than expected. Sometimes the execution of the project proves more difficult than the creator had anticipated. If a creator is making a good faith effort to complete their project and is transparent about it, backers should do their best to be patient and understanding while demanding continued accountability from the creator."We'll be rolling out a handful of new features here shortly which will enhance your system and watering experience.We sincerely appreciate early adopters like yourself as you're instrumental to today's innovative process.”Additionally, their refund request was made outside of the thirty day window which corresponds to our Total Satisfaction Policy from our limited warranty. This can be referenced below:“TOTAL SATISFACTION RETURN POLICYIf you are not satisfied with the Product for any reason, you may return the Product to Lono ([redacted]) in its original condition and packaging on or within thirty (30) days of the original date of the purchase from Lono or an authorized dealer and receive a full refund, subject to Lono's Limited Warranty, Lono, in its sole discretion, will determine if the Product is in its original condition when returned.”[redacted] and [redacted] also mention bugs associated with the mobile app which hindered their user experience. We’ll be first to agree with them that the mobile app does have bugs and will always have bugs which is the case with all software. That being said, we’ve since rolled out numerous app updates which have remedied many of the most salient and frustrating bugs. Furthermore, we disagree with [redacted] and [redacted]’s characterization of our company and product as a “scam”. Again, the device is currently being used by thousands of customers. [redacted] and [redacted] themselves physically have a device that was engineered, manufactured and assembled in their possession which they readily acknowledge. Consequently, it seems unjust to characterize the product and company as a “scam”.In any event, we appreciate [redacted] and [redacted] sharing their concerns with us, and we look forward to turning them into happy customers.Sincerest thanks.-Team Lono

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Currently, this device that I currently have, is not operable. A "paperweight" as noted in their own email, attached here. The company has continually ignored requests to make this product usable and maintain their own calendar shipping, and usability (Some 10-12, possibly more failed dates since May 2014 to meet fulfillment obligations). This is in blatant violation of their own terms and the terms they agreed to via kickstarter.As recent as Friday, June [redacted], 2015: "Hikari" from their own customer support said software would be implemented for operation of the device in 24 hours. That timeframe has come and gone.Thank you[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]'s Kickstarter backed device was sent and received by [redacted] in late May 2015. [redacted] has acknowledged that he has received his $139 device via email. A [redacted] tracking # can be provided if...

necessary.

We acknowledge the customer’s concerns and appreciate the customer taking the time to share this note with us. Additionally, we are grateful to have the opportunity to respond and look forward to a constructive dialogue.Lono launched on Kickstarter in the fall of 2013. We’ve since delivered...

devices to all of our Kickstarter backers and pre-order customers. That is to say, thousands of users are actively using our devices every day. Ergo, stating the device is “non-functional” is untrue.Pertaining to [redacted] and [redacted]’s support inquiries, on record we have ten customer support tickets on file from our exchanges with them over the course of 3 months (June - August). Of which we responded to each inquiry to the best of our abilities. Most of their inquiries pertained to delivery status, and after receiving their device, they reported a connectivity issue they were facing. I.e., the device would sometimes disconnect from the Internet. When responding to [redacted] and [redacted], we acknowledged the firmware bug (as a handful of users were having a similar issue) and let them know their devices hardware was not defective, but instead required a firmware update. We deployed the firmware update shortly after our exchange, and it resolved the issue for all customers who were having the issue. [redacted] and [redacted] requested a refund days before the firmware update was released. We responded to them with the following note on August [redacted]: “Hi [redacted], We empathize with your frustration and appreciate your patience.Unfortunately, we're not accepting return and refund requests from Kickstarter backers unless the device(s) they've received are unopened or defective. There's a few reasons for this.1) We're compliant with Kickstarter's Terms of Service (see below). 2) We offered backers 50% off MSRP for backing a new product 3) Your device's hardware itself is not defective, and we're still iterating upon functionality and addressing bugs. I.e., commonplace for new technology, particularly Kickstarter projects.Regarding Kickstarter's Terms of Service:"It's not uncommon for things to take longer than expected. Sometimes the execution of the project proves more difficult than the creator had anticipated. If a creator is making a good faith effort to complete their project and is transparent about it, backers should do their best to be patient and understanding while demanding continued accountability from the creator."We'll be rolling out a handful of new features here shortly which will enhance your system and watering experience.We sincerely appreciate early adopters like yourself as you're instrumental to today's innovative process.”Additionally, their refund request was made outside of the thirty day window which corresponds to our Total Satisfaction Policy from our limited warranty. This can be referenced below:“TOTAL SATISFACTION RETURN POLICYIf you are not satisfied with the Product for any reason, you may return the Product to Lono ([redacted]) in its original condition and packaging on or within thirty (30) days of the original date of the purchase from Lono or an authorized dealer and receive a full refund, subject to Lono's Limited Warranty, Lono, in its sole discretion, will determine if the Product is in its original condition when returned.”[redacted] and [redacted] also mention bugs associated with the mobile app which hindered their user experience. We’ll be first to agree with them that the mobile app does have bugs and will always have bugs which is the case with all software. That being said, we’ve since rolled out numerous app updates which have remedied many of the most salient and frustrating bugs. Furthermore, we disagree with [redacted] and [redacted]’s characterization of our company and product as a “scam”. Again, the device is currently being used by thousands of customers. [redacted] and [redacted] themselves physically have a device that was engineered, manufactured and assembled in their possession which they readily acknowledge. Consequently, it seems unjust to characterize the product and company as a “scam”.In any event, we appreciate [redacted] and [redacted] sharing their concerns with us, and we look forward to turning them into happy customers.Sincerest thanks.-Team Lono

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
As they stated. the "app" was shared via apple's testing program - not fully functional app that should be shared via the app store - on july [redacted]. This was 2 full weeks AFTER the CEO stated that the app would be shared "extremely likely" within "24 hours". The app still does not function as originally promised when The Backers, who signed a contract with Lono via Kickstarter to have a product in our hands by May 2014!  Now, a full 6 weeks AFTER we received the controller, the app barely functions and have been instructed to NOT TRUST the scheduling system as highted by a large font "IMPORTANT" from their last direct email to all backers:What we thought would take a couple of days to address has taken nearly three weeks (ouch!). We’re still working through some of the residuals, however, the IOS TestFlight app build will be shared shortly and allow you to onboard your devices and manually water each of your zones (i.e., turn them on/off). Email from June ** (11 days prior to the software being made available) "We’ll continue addressing the residuals associated with scheduling, and notify you as soon as it’s stabilized by sharing an updated app build (i.e., there are still a few outstanding edge cases causing infinite loops and memory leaks which need to be addressed).IMPORTANT: PLEASE DO NOT RELY ON YOUR SCHEDULES IDENTIFIED IN THE MOBILE DEVICE FOR THE TIME BEING. WE’LL SEND AN UPDATED BUILD SOON AND NOTIFY YOU ALL WHEN SCHEDULING IS OPERATING AS RELIABLY AS IT SHOULD."So as stated, the company clearly states that their product is unreliable and should be notated in the Revdex.com records.Thank you.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Currently, this device that I currently have, is not operable. A "paperweight" as noted in their own email, attached here. The company has continually ignored requests to make this product usable and maintain their own calendar shipping, and usability (Some 10-12, possibly more failed dates since May 2014 to meet fulfillment obligations). This is in blatant violation of their own terms and the terms they agreed to via kickstarter.As recent as Friday, June [redacted], 2015: "Hikari" from their own customer support said software would be implemented for operation of the device in 24 hours. That timeframe has come and gone.Thank you[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I am not a friend of Lono workers or Lono worker, just a consumer. My son was Kickstarter backer and it did take way to long to arrive and we had already moved out of our home. However, since we are renting and the rental's controller went bad, I installed his Lono. Took at bit to get past the Wi-Fi/Bluetooth and firmware update and the light on the front doesn't work, but it is good to go and works great. Love walking around the yard and firing the zones to check the system out.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
As they stated. the "app" was shared via apple's testing program - not fully functional app that should be shared via the app store - on july [redacted]. This was 2 full weeks AFTER the CEO stated that the app would be shared "extremely likely" within "24 hours". The app still does not function as originally promised when The Backers, who signed a contract with Lono via Kickstarter to have a product in our hands by May 2014!  Now, a full 6 weeks AFTER we received the controller, the app barely functions and have been instructed to NOT TRUST the scheduling system as highted by a large font "IMPORTANT" from their last direct email to all backers:What we thought would take a couple of days to address has taken nearly three weeks (ouch!). We’re still working through some of the residuals, however, the IOS TestFlight app build will be shared shortly and allow you to onboard your devices and manually water each of your zones (i.e., turn them on/off). Email from June ** (11 days prior to the software being made available) "We’ll continue addressing the residuals associated with scheduling, and notify you as soon as it’s stabilized by sharing an updated app build (i.e., there are still a few outstanding edge cases causing infinite loops and memory leaks which need to be addressed).IMPORTANT: PLEASE DO NOT RELY ON YOUR SCHEDULES IDENTIFIED IN THE MOBILE DEVICE FOR THE TIME BEING. WE’LL SEND AN UPDATED BUILD SOON AND NOTIFY YOU ALL WHEN SCHEDULING IS OPERATING AS RELIABLY AS IT SHOULD."So as stated, the company clearly states that their product is unreliable and should be notated in the Revdex.com records.Thank you.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]'s Kickstarter backed device was sent and received by [redacted] in late May 2015. [redacted] has acknowledged that he has received his $139 device via email. A [redacted] tracking # can be provided if necessary.

Revdex.com:At this time, I have not been contacted by Lono Devices regarding complaint ID [redacted].Sincerely,[redacted]

We acknowledge [redacted]'s concerns. With any complex hardware / software engineering effort, it is challenging for a small startup team to project a product's schedule. We offer projected deadlines that we believe we can satisfy and update customers if we are unable to satisfy the deadlines we originally articulate. This is common practice among crowdfunded Kickstarter efforts. It's worthing noting we are compliant with Kickstarter's Terms of Service. In the fall of 2013, [redacted] willing opted to pre-order Lono on Kickstarter for $125 instead of paying the fully realized price point of $250. The discounted price is offered to those who "back" a product like Lono on Kickstarter. This is because there are risks associated with pre-ordering or "backing" projects and products on Kickstarter. Under our Kickstarter campaign's "Risks and Challenges" section, we articulated the following - "[O]ur biggest risk would be that we would have to deliver late due to unseen delays in production. We've consulted with our vendors and we feel our timeline is well padded, but this is always a possibility." In spite of the risks articulated in the campaign, [redacted] willingly pre-ordered or "backed" Lono on Kickstarter at the reduced, 50% off price of $125. Lastly, we are iterating upon the mobile application constantly and it is improving everyday. We continue looking forward to having the opportunity to alleviate [redacted]'s concerns and turning him into a happy customer.

Review: direct from an email sent to the company on 5/**/15:Your device was funded December 2013. Promised delivery May 2014. Then Summer 2014, then fall 2014, then I received a note via the testing platform that I was asked to join by your guru [redacted] that I was supposed to be part of the first dispersal in May 2015.I have yet to receive word on this.Now your latest letter/update said those who should receive devices in June should have received notice and everyone else will fully ship after that.I'm done. It is apparent to me that "EARLY BACKER" means nothing to you or your people ... There is no clear evidence of communication from anyone other than a low on the totem pole Hikari person. Is the CEO still apart of the company?If you had an open communication policy from the beginning, informing your EARLY BACKERS of exactly what was going on and not trying to pull a fast one on your supporters of their $139 that I sent you, I'd be a little less suspicious of you and your company.I have asked numerous times for a clear answer as to what the status of MY LONO DEVICE. There are other devices on the market now since you had your device on kickstarter wayyyyyy back in 2013. They are gaining HIGH MARKS from folks at [redacted] and other industry tech blogs. But what marks are you receiving? NONE because you don't have a product in people's hands yet.Call me at ###-###-####. No more email. I want to speak - thats using verbal english sounds over a live communication device that is not types or hand written - to a live person, preferably your leader who apparently has gone into hiding and will not answer tweets, direct emails via linkedin or any other platform since he will not answer emails directed to him via the LONO website.thank you [redacted]Desired Settlement: I want what I paid for or the full $139 returned.

Business

Response:

[redacted]'s Kickstarter backed device was sent and received by [redacted] in late May 2015. [redacted] has acknowledged that he has received his $139 device via email. A [redacted] tracking # can be provided if necessary.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Currently, this device that I currently have, is not operable. A "paperweight" as noted in their own email, attached here. The company has continually ignored requests to make this product usable and maintain their own calendar shipping, and usability (Some 10-12, possibly more failed dates since May 2014 to meet fulfillment obligations). This is in blatant violation of their own terms and the terms they agreed to via kickstarter.As recent as Friday, June [redacted], 2015: "Hikari" from their own customer support said software would be implemented for operation of the device in 24 hours. That timeframe has come and gone.Thank you[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

As they stated. the "app" was shared via apple's testing program - not fully functional app that should be shared via the app store - on july [redacted]. This was 2 full weeks AFTER the CEO stated that the app would be shared "extremely likely" within "24 hours". The app still does not function as originally promised when The Backers, who signed a contract with Lono via Kickstarter to have a product in our hands by May 2014! Now, a full 6 weeks AFTER we received the controller, the app barely functions and have been instructed to NOT TRUST the scheduling system as highted by a large font "IMPORTANT" from their last direct email to all backers:What we thought would take a couple of days to address has taken nearly three weeks (ouch!). We’re still working through some of the residuals, however, the IOS TestFlight app build will be shared shortly and allow you to onboard your devices and manually water each of your zones (i.e., turn them on/off). Email from June ** (11 days prior to the software being made available) "We’ll continue addressing the residuals associated with scheduling, and notify you as soon as it’s stabilized by sharing an updated app build (i.e., there are still a few outstanding edge cases causing infinite loops and memory leaks which need to be addressed).IMPORTANT: PLEASE DO NOT RELY ON YOUR SCHEDULES IDENTIFIED IN THE MOBILE DEVICE FOR THE TIME BEING. WE’LL SEND AN UPDATED BUILD SOON AND NOTIFY YOU ALL WHEN SCHEDULING IS OPERATING AS RELIABLY AS IT SHOULD."So as stated, the company clearly states that their product is unreliable and should be notated in the Revdex.com records.Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We acknowledge [redacted]'s concerns. With any complex hardware / software engineering effort, it is challenging for a small startup team to project a product's schedule. We offer projected deadlines that we believe we can satisfy and update customers if we are unable to satisfy the deadlines we originally articulate. This is common practice among crowdfunded Kickstarter efforts. It's worthing noting we are compliant with Kickstarter's Terms of Service. In the fall of 2013, [redacted] willing opted to pre-order Lono on Kickstarter for $125 instead of paying the fully realized price point of $250. The discounted price is offered to those who "back" a product like Lono on Kickstarter. This is because there are risks associated with pre-ordering or "backing" projects and products on Kickstarter. Under our Kickstarter campaign's "Risks and Challenges" section, we articulated the following - "[O]ur biggest risk would be that we would have to deliver late due to unseen delays in production. We've consulted with our vendors and we feel our timeline is well padded, but this is always a possibility." In spite of the risks articulated in the campaign, [redacted] willingly pre-ordered or "backed" Lono on Kickstarter at the reduced, 50% off price of $125. Lastly, we are iterating upon the mobile application constantly and it is improving everyday. We continue looking forward to having the opportunity to alleviate [redacted]'s concerns and turning him into a happy customer.