Lonsdale and 19th Medical Clinic

To whom it may concern, Thank you for taking the time to contact Enterprise Toren Parking LLC to explain the issues that have occurred recently with [redacted] We regret any inconvenience he experienced.In response to the complaint placed by [redacted] , please note we have already advised him that, unfortunately, we are not able to process a refund for the charges encountered.We have explained that the equipment failure was something out of our control and as soon as the issue was fixed we provided him with his vehicleWhile we understand that [redacted] was frustrated by the situation, it was out of our control; therefore, we cannot provide a refund at this timeShould you have any further questions, please feel free to contact us.Thank you,Enterprise Toren Parking LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The response by Enterprise Toren Parking in NYC was unacceptable because the business does not seem to take into account that the four-hour delay in retrieving my automobile cause me a great deal of hardshipI missed a day from work due to my late arrival in Boston (1:AM!) and so did one of my passengersThe delay wreaked havoc on our schedule for the rest of the week.I acted in good faithI arrived at the agreed-upon time to retrieve my automobile and paid my bill promptlyThe fact that the car could not be retrieved due to a mechanical malfunction was entirely the responsibility of the businessMaintenance of their equipment is their responsibility and they cannot throw their hands up in the air and claim not to be responsibleI am very disappointed by the poor service that they provided and I expect them to give me a full refund of the $that I paidIn order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To whom it may concern, Thank you for taking the time to contact Enterprise Toren Parking LLC to explain the issues that have occurred recently with [redacted]. We regret any inconvenience he experienced. In response to the complaint placed by [redacted], please note we have...

already advised him that, unfortunately, we are not able to process a refund for the charges encountered. We have explained that the equipment failure was something out of our control and as soon as the issue was fixed we provided him with his vehicle. While we understand that [redacted] was frustrated by the situation, it was out of our control; therefore, we cannot provide a refund at this time. Should you have any further questions, please feel free to contact us. Thank you, Enterprise Toren Parking LLC

To whom it may concern, Thank you for taking the time to contact Enterprise Toren Parking LLC to explain the issues that have occurred recently with [redacted]. We regret any inconvenience he experienced.In response to the complaint placed by [redacted], please note we have already advised him that, unfortunately, we are not able to process a refund for the charges encountered.We have explained that the equipment failure was something out of our control and as soon as the issue was fixed we provided him with his vehicle. While we understand that [redacted] was frustrated by the situation, it was out of our control; therefore, we cannot provide a refund at this time. Should you have any further questions, please feel free to contact us.Thank you,Enterprise Toren Parking LLC