Loop 410 Veterinary Hospital

DepartmentThe employee is also reimbursed for fuel, miles driven and parking feesThe fee for these services is $105.00.On December 15, Ms*** contacted our practice manager, to dispute fees for both euthanasia and rabies testingAfter consultation with Dr***, the practice
manager attempted to contact Ms*** to give notice that as a courtesy and act of good faith, the euthanasia fee of $was reduced the the estimated fee of $However, payment of fees for preparation of specimen for rabies testing would remain dueContact by phone was unsuccessful so a written explanation was mailed on December 29, 2015.On January 6, 2016, *** *** arrived at the hospital demanding to speak with the doctorAfter Lengthy discussion and explanation of protocol and procedure, Ms*** stated that she would like to make payment arrangements with a request of no interest or billing feesDr*** assured her that the practice manager would call her to make the arrangements and billing fees would be waived.On January 7, 2016, Robin, the practice manager called Ms*** to arrange payment planMs*** did not answer but returned the callShe stated that she did not intend to pay the fees due for services rendered as she had spoken with an employee of Metro Health Department by the name of *** who told her that the fee of $was "excessive to drive the head on ice downtown and drop it off"Therefore, she stated that "she would not pay the fees and was not interested in discussing the matter further and we could take it up with the Revdex.com."The doctors and staff at Loop Veterinary Hospital strive to provide each patient extraordinary veterinary care and exceptional customer service to their pet parentsMs*** was treated with compassion and her pet received excellent careThe opinion of ***, from the Metro Health Department are not considered relevant to our business as he has no knowledge of our hospital protocol nor do we consult him to determine our feesThe fees charged for the services provided at Loop Veterinary were fair and should be paid.Sincerely,*** *** ***

Complaint: [redacted]
I am rejecting this response because: I am not paying because I should have been told about these fees before hand, not days after. they decided to come up with charge. What makes it worse is this is the practice I had taken my dog to for years and then I fight to get the price down to what I was quoted on the phone before hand. All of this while I am mourning the loss of my dog of 11 years and nursing my injured 4 year old daughter. For this establishment to fight me for the 100 dollars after I have spent thousands there on my dog due to operations and exams over the years is a disgrace to the veterinarian community. I have called several other veterinarian clinics and I was able to get a quote for euthanasia upfront with no hidden fees or extra charges based on the pets weight. This is not common practice and not how anyone wants to be treated when having to put there pet down. I will not pay for this extra fee I was not about before hand. 
Regards,
[redacted]

Department. The employee is also reimbursed for fuel, miles driven and parking fees. The fee for these services is $105.00.
On December 15, 2015 Ms. [redacted] contacted our practice manager, to dispute fees for both euthanasia and rabies testing. After consultation with Dr. [redacted], the...

practice manager attempted to contact Ms. [redacted] to give notice that as a courtesy and act of good faith, the euthanasia fee of $217.48 was reduced the the estimated fee of $150.00. However, payment of fees for preparation of specimen for rabies testing would remain due. Contact by phone was unsuccessful so a written explanation was mailed on December 29, 2015.On January 6, 2016, [redacted] arrived at the hospital demanding to speak with the doctor. After Lengthy discussion and explanation of protocol and procedure, Ms. [redacted] stated that she would like to make payment arrangements with a request of no interest or billing fees. Dr. [redacted] assured her that the practice manager would call her to make the arrangements and billing fees would be waived.
On January 7, 2016, Robin, the practice manager called Ms. [redacted] to arrange payment plan. Ms. [redacted] did not answer but returned the call. She stated that she did not intend to pay the fees due for services rendered as she had spoken with an employee of Metro Health Department by the name of [redacted] who told her that the fee of $105.00 was "excessive to drive the head on ice downtown and drop it off". Therefore, she stated that "she would not pay the fees and was not interested in discussing the matter further and we could take it up with the Revdex.com."
The doctors and staff at Loop 410 Veterinary Hospital strive to provide each patient extraordinary veterinary care and exceptional customer service to their pet parents. Ms. [redacted] was treated with compassion and her pet received excellent care. The opinion of [redacted], from the Metro Health Department are not considered relevant to our business as he has no knowledge of our hospital protocol nor do we consult him to determine our fees. The fees charged for the services provided at Loop 410 Veterinary were fair and should be paid.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
 
I am not paying because I should have been told about these fees before hand, not days after. they decided to come up with charge. What makes it worse is this is the practice I had taken my dog to for years and then I fight to get the price down to what I was quoted on the phone before hand. All of this while I am mourning the loss of my dog of 11 years and nursing my injured 4 year old daughter. For this establishment to fight me for the 100 dollars after I have spent thousands there on my dog due to operations and exams over the years is a disgrace to the veterinarian community. I have called several other veterinarian clinics and I was able to get a quote for euthanasia upfront with no hidden fees or extra charges based on the pets weight. This is not common practice and not how anyone wants to be treated when having to put there pet down. I will not pay for this extra fee I was not about before hand.
 
Regards,
[redacted]