We are in receipt of [redacted] complaint in regards to her cover and the U.Vdamage that it has experienced The issue with the cover is not that the stitching is "loose" it has experience pre-mature U.Vdeterioration Pre-mature U.Vdeterioration in thread is not repairable and the cover is deemed to be non-safe and can no longer be used on a swimming pool All stitching on a Loop-Loc cover is set and firmly "X" tacked on each end to ensure that stitches do not unravel We are attaching an explanation on U.Vdeterioration along with a copy of the year pro-rated warranty that was supplied with the cover [redacted] ***'s cover was purchased in and as such she has years left of the pro-rated warranty that was supplied with cover, which covers "defects of materials" Pre-mature U.Vdeterioration is considered a defect in the material and as such we are honoring what is left of the warranty We are sorry that [redacted] spent $to return the cover to Loop-Loc's facility, but we always recommend that the consumer bring the cover back to the Swimming Pool Professional where they made their original purchase, or if that is not an option, another swimming pool dealer in their area These companies generally get better shipping rates and/or can find other more affordable options to send the cover back to our facility for inspection [redacted] chose to return the cover to our facility on her own without contacting a swimming pool dealer and we had no idea that she paid $to return this cover.As the manufacturer Loop-Loc works with swimming pool professionals to sell, install, and handle any issues that may arise- the same as when she made her original purchase Loop-Loc did not give [redacted] any pricing, not even the $she is speaking of Once it was determined that the cover needed to be replaced we advised [redacted] to contact a swimming pool professional to complete the replacement cover transaction New covers must be re-installed properly from putting on the springs, to making sure the cover is tensioned properly on the pool, to maintain the safety features of the coverAgain we cannot speak about the pricing she is talking about as we did not give any pricing If [redacted] feels that she is in need of additional swimming pool professionals in her area to work with, we will be happy to supply her with other dealers, or she can visit our dealer locator center on our website at [redacted] We are sorry that she has experienced this issue and we will work with the swimming pool professional of her choosing in regards to her replacement cover Unfortunately however as stated above this original cover cannot be repaired and must be replace Thank you?
Good Afternoon, we are in receipt of the complaint regarding damage to [redacted] cover Unfortunately the damage to the cover appears to be small snag/ drag holes which is not covered under the year pro-rated warranty supplied (see attached) The pro-rated warranty covers defects in material, pre-mature U.Vdeterioration and defects in workmanship Snag and drag holes are not covered For customer relations this one time Loop-Loc will make the necessary repairs at no charge to [redacted] and will ship the cover back at no cost Please be advised however that in the future this type of damage is not a warranty issue and if for some reason this type of damage did occur again there would be a cost for the repair We hope this has answered your questions and concerns Sincerely, Loop-Loc
We are in receipt of [redacted] complaint in regards to her cover and the U.Vdamage that it has experienced The issue with the cover is not that the stitching is "loose" it has experience pre-mature U.Vdeterioration Pre-mature U.Vdeterioration in thread is not repairable and the cover is deemed to be non-safe and can no longer be used on a swimming pool All stitching on a Loop-Loc cover is set and firmly "X" tacked on each end to ensure that stitches do not unravel We are attaching an explanation on U.Vdeterioration along with a copy of the year pro-rated warranty that was supplied with the cover [redacted] ***'s cover was purchased in and as such she has years left of the pro-rated warranty that was supplied with cover, which covers "defects of materials" Pre-mature U.Vdeterioration is considered a defect in the material and as such we are honoring what is left of the warranty We are sorry that [redacted] spent $to return the cover to Loop-Loc's facility, but we always recommend that the consumer bring the cover back to the Swimming Pool Professional where they made their original purchase, or if that is not an option, another swimming pool dealer in their area These companies generally get better shipping rates and/or can find other more affordable options to send the cover back to our facility for inspection [redacted] chose to return the cover to our facility on her own without contacting a swimming pool dealer and we had no idea that she paid $to return this cover.As the manufacturer Loop-Loc works with swimming pool professionals to sell, install, and handle any issues that may arise- the same as when she made her original purchase Loop-Loc did not give [redacted] any pricing, not even the $she is speaking of Once it was determined that the cover needed to be replaced we advised [redacted] to contact a swimming pool professional to complete the replacement cover transaction New covers must be re-installed properly from putting on the springs, to making sure the cover is tensioned properly on the pool, to maintain the safety features of the coverAgain we cannot speak about the pricing she is talking about as we did not give any pricing If [redacted] feels that she is in need of additional swimming pool professionals in her area to work with, we will be happy to supply her with other dealers, or she can visit our dealer locator center on our website at [redacted] We are sorry that she has experienced this issue and we will work with the swimming pool professional of her choosing in regards to her replacement cover Unfortunately however as stated above this original cover cannot be repaired and must be replace Thank you?
Good Afternoon, we are in receipt of the complaint regarding damage to [redacted] cover Unfortunately the damage to the cover appears to be small snag/ drag holes which is not covered under the year pro-rated warranty supplied (see attached) The pro-rated warranty covers defects in material, pre-mature U.Vdeterioration and defects in workmanship Snag and drag holes are not covered For customer relations this one time Loop-Loc will make the necessary repairs at no charge to [redacted] and will ship the cover back at no cost Please be advised however that in the future this type of damage is not a warranty issue and if for some reason this type of damage did occur again there would be a cost for the repair We hope this has answered your questions and concerns Sincerely, Loop-Loc