LoopNet

Initial Business Response / [redacted] (1000, 7, 2015/05/11) */ Dear Mr [redacted] , Our records indicate that on March 10, you subscribed to a Premium Searcher subscription and chose to pay in monthly installments of $LoopNet offers lower monthly rates with longer commitments; however, LoopNet does not offer one-month only Premium Searcher subscriptionsAll subscriptions continue until you contact LoopNet to cancel your accountThe first cancellation request LoopNet has record of receiving for your Premium Searcher subscription was in February 2015, at which time your subscription was canceled Please note that per LoopNet's terms and conditions, to which you agreed to upon purchase states, "customers must notify LoopNet about any billing problems or discrepancies within days after charges first appear on their account statementIf it is not brought to LoopNet's attention within days, the customer agrees to waive their right to dispute such problems or discrepancies." As a onetime courtesy, LoopNet will credit the last three charges incurred for your Premium Searcher subscription: February 10, 2015, January 10, and December 10, chargesYour refund will be processed to the credit card on file for your account within five business daysIf you have a reference number for a previous cancellation request submitted, please reply to this email with that number and we will further research your accountOtherwise, please know that all other charges incurred to date are valid charges, and no further credit for your account will be issued Regards,

Initial Business Response / [redacted] (1000, 7, 2015/06/01) */ Dear Mr***, Our records indicate that on April 14, you subscribed to an annual Premium Lister with Network Distribution subscription, and chose to pay in monthly installments of $Prior to subscribing, LoopNet presented two commitment term options: a quarterly commitment billed at $112.95/month and an annual commitment billed at $87.95/monthLoopNet offers lower monthly rates with longer commitments, and you selected the least expensive monthly payment under the annual commitmentImmediately after upgrading your Premium Lister subscription, LoopNet automatically emailed a receipt to your attention which included your product description, price, and recurring annual commitment termUpon first login post-purchase, LoopNet.com intercepted you with a message reiterating your annual commitment; our records indicate that you accepted that commitment on April 14, at 11:am PSTWhen you first registered with LoopNet, and again when you purchased your Premium Lister with Network Distribution subscription, you agreed to LoopNet's terms and conditions which state (under the Payment Terms section) that no mid-term cancellations will be permitted As a onetime courtesy, LoopNet will convert your subscription to the quarterly commitment at $retroactive to 4/14/As a result, the additional quarterly commitment subscription fee of $for April, May and June plus the annual commitment charge of $(or $total) will be charged on 6/14/As a result, your subscription would downgrade to a free and Basic membership on 7/13/We must receive your agreement to this courtesy offer, otherwise your annual commitment will continue through April 13, Regards, [redacted] Member Services LoopNet XXX XXX XXXX Toll Free XXX XXX XXXX Fax ***@LoopNet.com [redacted] St Suite [redacted] CA XXXXX loopnet.com costargroup.com NASDAQ: CSGP Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/06/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes, I will accept thisThis is a reasonable compromiseAgain, this was the type of resolution I was looking for from the start

Dear ***, Our records indicate that on April 14, you subscribed to a quarterly Premium Lister with [redacted] subscription and chose to pay in monthly installments of $Please note that LoopNet offers lower monthly rates with longer commitments LoopNet automatically emailed you a receipt the day you upgraded which included your product description, price, and recurring billing term Please know that LoopNet.com is an ecommerce site and immediately upon upgrading, the system intercepted you with a message reiterating your quarterly commitment, and you accepted that commitment on April 14, at 7:am PSTWhen you first registered with LoopNet, and again when you purchased your Premium Lister with [redacted] subscription, you agreed to LoopNet's terms and conditions (available 24-hours a day: [redacted] ) which state under the Payment Terms section that no mid-term cancellations will be permitted Please note that on August 22, 2017, you contacted our Customer Service department with request of cancellationAs a courtesy, an end of month cancellation to your commitment term was approved and processedPlease note that the cancellation of services is set to take place on September 13, We were unable to establish a basis for crediting the account, however assure no further billing will be charged in lieu of the set cancellation Best Regards, Essence R Member Service Coordinator [redacted] Group [redacted] Find us on:

Complaint: [redacted] I am rejecting this response because: The LoopNet failed to admit that I started my subscription on Jan 7th with a lump-sum payment for a quarter with no need for cancellationWhen I renewed in April, I am renewing the same term --- one time lump-sum payment no need to cancellationLoopNet had NEVER sent me any bill or receipt after charging my credit cardIn fact, I have NEVER received ANY bill/receipt or even email notification for the next six charges they put on my credit cardThey just silently deduct money from my credit card continuouslyThis is fraudulent business practice that has to stop or they will face class lawsuit LoopNet should answer one simple question: when they deduct a payment from consumer's credit card periodically, should they send a notification/bill/receipt to the consumer? If I had the notification, I would have been able to discover the fraud earlier.Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/11/04) */ Dear Mr***, Our records indicate that on September 26, you subscribed to a quarterly Premium Searcher subscription and chose to pay in monthly installments of $Please note that LoopNet offers lower monthly rates with longer commitmentsLoopNet does not offer one month, one quarter nor one year only Premium subscriptionsPremium subscriptions may be kept active for one billing term, but you must submit your cancellation request prior to end of that termThe request for cancellation submitted on October 30, is the first LoopNet has record of receiving for your accountPlease feel free to forward record of any previous cancellation request prior to October 25, 2015, and I will request that Billing cancel your account accordinglyOtherwise, please know that all charges incurred to date are valid charges LoopNet automatically emailed you a receipt the day you upgraded which included your product description, price, and recurring billing termWhen you first registered with LoopNet, and again when you purchased your Premium Searcher subscription, you agreed to LoopNet's terms and conditions (available 24-hours a day: www.loopnet.com/terms ) which state under the Payment Terms section that no mid-term cancellations will be permitted Your Premium Searcher membership has been canceled effective the end of your term on November 25, You will have your Premium Searcher benefits until then per the contract terms Regards, [redacted] Member Services LoopNet XXX XXX XXXX Toll Free XXX XXX XXXX Fax ***@LoopNet.com [redacted] XXXXX [redacted]

Dear Mr [redacted] , Our records indicate that on July 22, you subscribed to a quarterly Premium Lister with Network Distribution subscription and chose to pay in monthly installments of $Please note that LoopNet offers lower monthly rates with longer commitmentsPremium subscriptions may be kept active for one billing term, but you must submit your cancellation request prior to end of that termThis cancellation request is the first LoopNet has record of receiving for your account Please feel free to forward record of any previous cancellation request prior to October 21, 2015, and I will request that Billing cancel your account accordingly Otherwise, please know that all charges incurred to date are valid charges LoopNet automatically emailed you a receipt the day you upgraded which included your product description, price, and recurring billing term Please know that LoopNet.com is an ecommerce site and immediately upon upgrading, the system intercepted you with a message reiterating your quarterly commitment, and you accepted that commitment on July 23, at 8:am PSTWhen you first registered with LoopNet, and again when you purchased your Premium Lister with Network Distribution subscription, you agreed to LoopNet's terms and conditions (available 24-hours a day: [redacted] ) which state under the Payment Terms section that no mid-term cancellations will be permitted Your Premium Lister with Network Distribution membership has been canceled effective the end of your term on October 21, You will have your Premium Lister with Network Distribution benefits until then and will continue to be billed monthly per the contract terms Regards, [redacted] Member Services LoopNet

Initial Business Response / [redacted] (1000, 5, 2015/08/10) */ Contact Name and Title: [redacted] , [redacted] Contact Phone: X-XXX-XXX-XXXX Contact Email: [redacted] @loopnet.com Dear Mr [redacted] , Our records indicate that on February 9, you subscribed to a monthly Premium Searcher subscription at a monthly rate of $Please know that LoopNet does not offer one-month only Premium Searcher subscriptions; per the Terms & Conditions you agreed to at sign-up, you are responsible for contacting LoopNet prior to your renewal date should you wish to cancel your accountAll subscriptions continue until you contact LoopNet to cancel your accountLoopNet automatically emailed you a receipt the day you upgraded which included your product description, price, and recurring billing term Outlined below are some membership details in our Terms and Conditions, available online, 24-hours a day at http://www.loopnet.com/termsandconditionsPlease be advised that: LoopNet Membership subscriptions automatically renew until you contact LoopNet indicating your intent to cancel The fees paid for monthly subscriptions are non-refundable, regardless of whether the subscription is terminated prior to the end of the service month No partial month refunds will be provided On July 15, 2015, LoopNet received a chargeback claim from your credit card company which included your cancellation requestThis cancellation request was the first LoopNet has record of receiving for your accountPlease feel free to forward record of any previous cancellation request prior to March 9, 2015, and we will process accordinglyOtherwise, please be advised that all charges incurred to date are valid charges and your account is now closed in our billing system Regards, [redacted] Member Services LoopNet XXX XXX XXXX Toll Free XXX XXX XXXX Fax ***@LoopNet.com [redacted] XXXXX loopnet.com costargroup.com NASDAQ: CSGP

Initial Business Response / [redacted] (1000, 5, 2015/05/26) */ Dear Mr [redacted] Our records indicate that on March 23, you visited LoopNet.com and chose to subscribe to an annual Platinum Searcher Package billed monthly at $(plus tax)LoopNet's Platinum Searcher Package includes Premium Searcher at $170.15/month, Property Comps at $112.35/month, and Property Facts at $112.35/month (plus applicable taxes)Please note that during the purchase process, LoopNet presented you with three billing options: a monthly subscription term at $444.85/month, a quarterly subscription term at $414.85/month and an annual subscription term at $394.85/monthYou selected the annual Platinum Searcher subscription which clearly indicated that the annual commitment was billed monthly and was the best value with an annual savings of $2640; LoopNet offers lower monthly rates with longer commitments Immediately after upgrading, LoopNet automatically emailed a receipt to the email address on file which included your product description, price, and recurring billing termAlso upon first login post-purchase LoopNet.com intercepted you with a message reiterating your annual commitment; our records indicate that you acknowledged and again accepted that commitment on March 24, at 7:16am PSTWhen you first registered with LoopNet, and again when you purchased your Platinum Searcher Package, you agreed to LoopNet's terms and conditions (available 24-hours a day: www.loopnet.com/terms ) which state under the Payment Terms section that no mid-term cancellations will be permitted Please know that you will have your Platinum Searcher benefits until the end of your current billing term March 22, and will continue to be billed monthly per the terms of service Regards, [redacted] Member Services LoopNet XXX XXX XXXX Toll Free XXX XXX XXXX Fax ***@LoopNet.com [redacted] St Suite [redacted] CA XXXXX loopnet.com costargroup.com NASDAQ: CSGP

Dear Mr***, On January 19, 2016, you signed up for a Single Premium Listing for a non-reoccurring term of days The next plan that was signed up for was a Premium Lister plan with a quarterly commitment, billed monthly The two subscriptions provide the same service but fall under separate terms and conditions Our records indicate that on April 7, you subscribed to a quarterly Premium Lister subscription and chose to pay in monthly installments of $Please note that LoopNet offers lower monthly rates with longer commitmentsPremium subscriptions may be kept active for one billing term, but you must submit your cancellation request prior to end of that termThis cancellation request is the first LoopNet has record of receiving for your account Please feel free to forward record of any previous cancellation request prior to July 6, 2016, and I will request that Billing cancel your account accordingly Otherwise, please know that all charges incurred to date are valid charges LoopNet automatically emailed you a receipt the day you upgraded which included your product description, price, and recurring billing term Please know that LoopNet.com is an ecommerce site and immediately upon upgrading, the system intercepted you with a message reiterating your quarterly commitment, and you accepted that commitment on April 7, at 2:pm PSTWhen you first registered with LoopNet, and again when you purchased your Premium Lister subscription, you agreed to LoopNet's terms and conditions (available 24-hours a day: [redacted] ) which state under the Payment Terms section that no mid-term cancellations will be permitted Your Premium Lister membership has been canceled effective end of month on October 6, Regards, [redacted] Member Services LoopNet [redacted] ***

Dear Mr***, Our records indicate that on April 7, you subscribed to a quarterly Premium Lister subscription and chose to pay in monthly installments of $Please note that LoopNet offers lower monthly rates with longer commitmentsPremium subscriptions may be kept active for one billing term, but you must submit your cancellation request prior to end of that termThis cancellation request is the first LoopNet has record of receiving for your account Please feel free to forward record of any previous cancellation request prior to July 6, 2016, and I will request that Billing cancel your account accordingly Otherwise, please know that all charges incurred to date are valid charges LoopNet automatically emailed you a receipt the day you upgraded which included your product description, price, and recurring billing term Please know that LoopNet.com is an ecommerce site and immediately upon upgrading, the system intercepted you with a message reiterating your quarterly commitment, and you accepted that commitment on April 7, at 2:pm PSTWhen you first registered with LoopNet, and again when you purchased your Premium Lister subscription, you agreed to LoopNet's terms and conditions (available 24-hours a day: [redacted] which state under the Payment Terms section that no mid-term cancellations will be permitted Your Premium Lister membership has been canceled effective the end of your term on October 6, You will have your Premium Lister benefits until then per the contract terms Regards,

Complaint: [redacted] I am rejecting this response because the policies referenced in the email are in direct contract to what was discussed and agreed to by the Loopnet representative that sold me the package I agreed to one, 3-month package, not a rolling membership It is this type of deceptive sales tactics that are what drives customers away Who's benefit is a automatic renewal in? The customers - no I will accept nothing less than a credit for charges beyond the three months I agreed toSincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/09/15) */ Dear Ms [redacted] , LoopNet.com is a membership-based websiteTo access listing information from our website, one must register as a free basic memberPrior to you submitting your name, phone number, and email address to our website for listing information, LoopNet provided a disclaimer below the "Contact Listing Broker" tab which states, "By clicking "Contact Listing Broker", you are indicating that you have read, understood, and agree to LoopNet's Terms and ConditionsNew to LoopNet? No problemAs a courtesy, LoopNet will automatically create a free account so that you can access more listing details, setup new listing alerts, and moreWe will not share your email addressView our Privacy Policy." Also we provided a hyperlink for our, "Terms and Conditions" which will easily redirect any client to LoopNet's Terms of Use When you entered your name, phone number, and email address you created a free basic membershipOn September 11,LoopNet received your email stating that you would like to be removed from our website Our records indicate that also on September 11, your free basic membership was deleted from our system per your request to our Client Services departmentLoopNet confirms that there is no billing associated with this membership and that it is no longer active In the event that you wish to access the Loopnet site for future use, please note registration for a free basic membership is necessary to access search results and/or list properties on the Loopnet sitePer LoopNet's Privacy Policy (http://www.loopnet.com/xNet/MainSite/Marketing/About/Privacy.aspx), "LoopNet values your privacy, feedback and candor very highlyAny user information we collect is considered private and we do not use it or share it except as permitted herein, without the user's permission." Regards, [redacted] Member Services LoopNet XXX XXX XXXX Toll Free XXX XXX XXXX Fax ***@LoopNet.com [redacted] XXXXX loopnet.com costargroup.com NASDAQ: CSGP

Initial Business Response / [redacted] (1000, 7, 2015/12/16) */ Dear Mr***, Please know that LoopNet processed a cancellation of your Premium Searcher subscription, and sent a cancellation confirmation to the email address on record for your account: ***@ [redacted] Your Premium Searcher subscription was downgraded to a free and Basic membership at the end of your current billing term, on December 9, The cancellation request made on November 9, is the first LoopNet has record of receiving for your accountPlease feel free to forward record of any previous cancellation request, and I will request that Billing cancel your account accordinglyOtherwise, please know that you were refunded for one month of service in the amount of $on November 30, LoopNet Services were provided for your account for the entirety of your paid subscriptionAll LoopNet subscriptions are on a prepay basis wherein payment is collected at the beginning of the billing cycle, and all LoopNet subscriptions automatically renewLoopNet does not cancel services based upon user activityEach individual is responsible for contacting LoopNet to request cancellation of membership accounts Please know that LoopNet does not offer one-month/quarter/year only Premium Searcher subscription; all memberships continue until you contact LoopNet to cancel your accountPer the Terms & Conditions you agreed to at sign-up, you are responsible for contacting LoopNet prior to your renewal date should you wish to cancel your accountLoopNet automatically emailed you a receipt the day you upgraded which included your product description, price, and recurring billing term Regards,

Initial Business Response / [redacted] (1000, 10, 2016/01/03) */ Dear Ms [redacted] , Our records indicate that on June 19, you subscribed to an annual Platinum Searcher Package which includes Premium Searcher, Property Comps, and Property Facts subscriptions and chose to pay in monthly installments of $81.89, $25.98, and $respectivelyPlease be advised that as a one-time courtesy, LoopNet processed an early cancellation of your premium services, per your requests, on December 1, Your cancellation confirmation email was sent to the email address on record for your account: [redacted] @roadrunner.com and your LoopNet subscriptions will be downgraded to free and Basic membership at the end of the current billing term, on December 18, Please note when subscribing to LoopNet Premium services in the future, that LoopNet does not offer one-month/quarter/annual only Premium Searcher, Property Comps, or Property Facts subscriptionsAll memberships continue until you contact LoopNet to cancel your account, Per the Terms & Conditions presented at sign-up Regards, [redacted] L Member Services LoopNet Initial Consumer Rebuttal / [redacted] (2000, 12, 2016/01/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am satisfied that LoopNet is cancelling the service now after I have had it for months as when I asked to cancel they were telling me I could only cancel on an annual anniversary date(making me responsible for the rest of the calendar year- in this case more months I was told the membership agreement was for one year when I initially signed up and never told it auto renews for an annual contract and you cannot cancel during the yearI would never sign up for such a shady, rigid, inflexible plan devised to "trick" customersTheir yelp reviews shows that there are many customers that got tricked like myself

Complaint: [redacted] I am rejecting this response because: I responded back several weeks ago that I am rejecting the business responseI had called sometime in May and spoke with somebody to cancelIt was not till I saw my statement that I noticed that I am still getting charged I need reimbursement of two unauthorized charges made to my credit card and cancel membership going forward.Sincerely, [redacted] ***