Loose Prices

February 25, SUBMITTED ONLINERevdex.com of WisconsinDispute Resolution Center [redacted] ** *** RE: Case # [redacted] Dear Dispute Resolution Center: In response to the guest’s rejection of our resolution, we agree that the letter we sent did not reflect our agreement with the guest Joe [redacted] , the [redacted] , has spoken with the guest and offered to pay for a 5-year, 60,mile warranty on the vehicle instead of the 3-year, 60,mile warranty that was originally sent The guest is out of town until this Friday (February 26) We mailed the paperwork so that it will be there when the guest returns The guest agreed to sign and return the paperwork to us as soon as possible Again, we apologize for any confusion in our previous communicationVery truly yours, [redacted] [redacted] [redacted]

February 21, SUBMITTED ONLINE Revdex.com of Wisconsin Dispute Resolution Center WGreenfield Avenue, Suite West Allis, WI RE: Case # [redacted] Dear Dispute Resolution Center: Upon receipt of this complaint, I contacted the General Manager of the dealership – Bergstrom Chrysler-Dodge-Jeep-Ram of Oshkosh – with the guest’s concerns and he immediately investigated the issue The General Manager reported that he called the guest and explained that there was an error in the software running our website that resulted in the price of the vehicle being populated with wrong information He explained to the guest that while every reasonable effort is made to ensure the accuracy of the information on our website, errors or omissions may occur and it is best to verify any information in question with Bergstrom He apologized that we did not show a little more compassion for the guest’s efforts in coming to the dealership only to be turned away because the actual price of the vehicle was beyond the guest’s budget For the guest’s inconvenience, the General Manager offered to reimburse the guest for gas, which the guest accepted The guest expressed satisfaction with our resolution Very truly yours, [redacted] Executive Vice President & General Counsel JJH:cah

February 25, 2016 SUBMITTED ONLINERevdex.com of WisconsinDispute Resolution Center[redacted]
[redacted]  [redacted] RE:     Case #[redacted]  Dear Dispute Resolution Center: In response to the guest’s rejection of our resolution, we agree that the letter we sent did not reflect our agreement with the guest.  Joe [redacted], the [redacted], has spoken with the guest and offered to pay for a 5-year, 60,000 mile warranty on the vehicle instead of the 3-year, 60,000 mile warranty that was originally sent.  The guest is out of town until this Friday (February 26).  We mailed the paperwork so that it will be there when the guest returns.  The guest agreed to sign and return the paperwork to us as soon as possible.  Again, we apologize for any confusion in our previous communication. Very truly yours,   [redacted]
[redacted]
  [redacted]

February 21, 2017   SUBMITTED ONLINE   Revdex.com of Wisconsin Dispute Resolution Center 10101 W. Greenfield Avenue, Suite 125 West Allis, WI  53214   RE:     Case #[redacted]    Dear Dispute Resolution Center:   Upon receipt of this...

complaint, I contacted the General Manager of the dealership – Bergstrom Chrysler-Dodge-Jeep-Ram of Oshkosh – with the guest’s concerns and he immediately investigated the issue.  The General Manager reported that he called the guest and explained that there was an error in the software running our website that resulted in the price of the vehicle being populated with wrong information.  He explained to the guest that while every reasonable effort is made to ensure the accuracy of the information on our website, errors or omissions may occur and it is best to verify any information in question with Bergstrom.  He apologized that we did not show a little more compassion for the guest’s efforts in coming to the dealership only to be turned away because the actual price of the vehicle was beyond the guest’s budget.  For the guest’s inconvenience, the General Manager offered to reimburse the guest for gas, which the guest accepted.  The guest expressed satisfaction with our resolution.    Very truly yours,   [redacted] Executive Vice President   & General Counsel   JJH:cah

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I have accepted the business' offer of a 3-year, 60,000 mi warranty. But until I receive receipt/paperwork back from the dealership and confirm with the warranty company I will not be fully satisfied. So I would like to keep this matter open to ensure they follow through with the warranty.Please note in response to the business' response of "We have agreed to pay for a 3-year, 60,000 miles warranty  for our guest, which actually adds two years and 10,000 miles  to what the guest would have originally received" does not actually add two years to what I would have originally received, but only adds 29 days. The warranty was originally suppose to end 12/31/2018 and this warranty they are providing for 3-years, 60,000 miles goes into effect on 01/29/2016, thus will end 01/29/2019; 29 days after it was originally suppose to end. So be aware when they say it adds two years, they are not correct and are not going above and beyond as they may lead you to believe.Regards,
Dustin [redacted]