Lopa Patel, MD

After reviewing the patient’s bill, it has again been determined that the patient was billed valid charges for the services provided and the Medicare Policy in force, which requires a coinsuranceIt is the practice for the staff in our office to explain coinsurance and deductible requirements to our patientsThis information is also provided in billing statements from our office and also in statements from the patients personal insurance companyThe experience of our patients are very important to usTherefore, although this bill is two years old, we would still be happy for the patient to directly contact us and we will explain the valid charges based on her insurance policyIn an effort to further assist the patient, she can contact the local State Health Insurance Assistance Program (SHIP) office at [redacted] to get information on what her insurance policy covers, as well as look at her explanation of benefits and summary of notices at [redacted]

After reviewing the patient’s bill, it has again been determined that the patient was billed valid charges for the services provided and the Medicare Policy in force, which requires a coinsurance. It is the practice for the staff in our office to explain coinsurance and deductible requirements to...

our patients. This information is also provided in billing statements from our office and also in statements from the patients personal insurance company. The experience of our patients are very important to us. Therefore, although this bill is two years old, we would still be happy for the patient to directly contact us and we will explain the valid charges based on her insurance policy. In an effort to further assist the patient, she can contact the local State Health Insurance Assistance Program (SHIP) office at [redacted] to get information on what her insurance policy covers, as well as look at her explanation of benefits and summary of notices at[redacted]

Complaint: [redacted]
I am rejecting this response because: Please provide in writing and in detail the dates and charges. 
Regards,
[redacted]