Loper & Loper Painting and Roofing

In response to the letter I received from you on 8/27/2016, I did do a roof repair for [redacted] which started in April, I repaired the roof to the best of my knowledge where it was leakingThe proposal states $but I deducted $for the electric fan cap because it is no longer available and [redacted] did not want to replace the entire fanI was called to do a roof repair and the shingles were in good shape and appeared to have several years of life left on them [redacted] claims that they had two estimates stating that the roof needed to be replaced and then contradicts himself by stating that only a section of the roof needs replacedHe states that our estimate was lower than everyone elseA repair estimate would obviously be lower than a new roof estimateIn my professional opinion, the roof was repairable.In May, I received a call from [redacted] telling me that she had a small leakI went back to her house and resealed shingles that had been lifted by the numerous storms we had at that timeIn May 2016, after several rain storms I received a call from [redacted] stating that her roof was no longer leaking [redacted] claims that the roof is still leaking as bad now as it did before I repaired itOn August 1, I received a call from [redacted] stating that her son, [redacted] felt a damp spot on the ceilingOn August 2, I went back to the homeI did not feel a damp spotI opened up the ceiling tile, placed her garden hose on the roof where it had been leaking in the past, turned it on and left it run for 20-minutesWhile the hose was running, I went back into the house and waited with [redacted] to see if the roof was still leakingAfter 20-minutes of running water in the area where it had leaked in the beginning [redacted] asked me how long I was going to let the water runI showed her that there was no water coming in and turned the water off(I video taped the running of the hose on the roof and the area where I took out the ceiling tile showing that there was no leak) On August 15, I received another call from [redacted] claiming that her son, [redacted] said he once again felt a damp spot on the ceilingI did not have the opportunity to see the dampness myself, therefore I don't know if it even existed [redacted] then asked me what it would cost to put a new roof on her house and I told her it would be $for a new roof and she got upset and stated that she had received estimates for $She asked me how much I would deduct off of the $for the work I had already doneI told her that I would deduct the amount I charged her for the actual repair leak which was $I re-fastened the ridge vent and flashed chimneys which was included in the $and had nothing to do with the leakThose were things that needed to be done to prevent future leaking in those areasI also flashed facial metal and installed weather guard behind facial metal and did not charge her for it [redacted] then hung up on meI called her back to resolve the issue and she told me she would have her son call meOn August 16, 2016, I received a call from [redacted] claiming that If I did not replace the section of the roof where the alleged damp spot was for what I had already charged her, he was going slander my name all over the internet(I am in contact with my attorney over this issue) [redacted] states in his claim that I offer a year workmanship guaranteeThis is correct for new roofsRoofrepairs are not guaranteedI have been in business for over years and have never had a customer complaint or a dissatisfied customerUntil now, I have never had a customer call me and threaten to smear my nameI take pride in my company and my work and always make sure my customers are satisfied.WILLIAM L

------- Forwarded message ----------From: Rob ***Date: Wed, Nov 2, at 8:AMSubject: Re: Details for *** Case ***To: "***@myRevdex.com.org" , Rob *** Hi ***. Please find the cleared checks for the work we had done on the roof and flashing attached. In addition, please find the attached document that shows the reflashing work that was completed by Wolf Construction and a comparison to MrLoper's work. I attached this document to make sure everyone is aware we needed to have MrLoper's work redone. Also, we initially believed MrLoper flashed (or glued/sealed) the chimney with the stone on it by the driveway side of the house. After reviewing the chimney more closely this weekend, we do not think anything was done to it. You may want to ask him, but I believe he just flashed chimneys.Thanks,***

In response to the letter I received from you on 8/27/2016, I did do a roof repair for [redacted] which started in April, 2016. I repaired the roof to the best of my knowledge where it was leaking. The proposal states $800.00 but I deducted $50.00 for the electric fan cap because it is no longer...

available and [redacted] did not want to replace the entire fan. I was called to do a roof repair and the shingles were in good shape and appeared to have several years of life left on them. [redacted] claims that they had two estimates stating that the roof needed to be replaced and then contradicts himself by stating that only a section of the roof needs replaced. He states that our estimate was lower than everyone else. A repair estimate would obviously be lower than a new roof estimate. In my professional opinion, the roof was repairable.In May, 2016 I received a call from [redacted] telling me that she had a small leak. I went back to her house and resealed shingles that had been lifted by the numerous storms we had at that time. In May 2016, after several rain storms I received a call from [redacted] stating that her roof was no longer leaking. [redacted] claims that the roof is still leaking as bad now as it did before I repaired it. On August 1, 2016. I received a call from [redacted] stating that her son, [redacted] felt a damp spot on the ceiling. On August 2, 2016 I went back to the home. I did not feel a damp spot. I opened up the ceiling tile, placed her garden hose on the roof where it had been leaking in the past, turned it on and left it run for 20-30 minutes. While the hose was running, I went back into the house and waited with [redacted] to see if the roof was still leaking. After 20-30 minutes of running water in the area where it had leaked in the beginning [redacted] asked me how long I was going to let the water run. I showed her that there was no water coming in and turned the water off. (I video taped the running of the hose on the roof and the area where I took out the ceiling tile showing that there was no leak) On August 15, 2016. I received another call from [redacted] claiming that her son, [redacted] said he once again felt a damp spot on the ceiling. I did not have the opportunity to see the dampness myself, therefore I don't know if it even existed. [redacted] then asked me what it would cost to put a new roof on her house and I told her it would be $7500.00 for a new roof and she got upset and stated that she had received estimates for $6000.00. She asked me how much I would deduct off of the $7500.00 for the work I had already done. I told her that I would deduct the amount I charged her for the actual repair leak which was $200.00. I re-fastened the ridge vent and flashed 3 chimneys which was included in the $750.00 and had nothing to do with the leak. Those were things that needed to be done to prevent future leaking in those areas. I also flashed facial metal and installed weather guard behind facial metal and did not charge her for it. [redacted] then hung up on me. I called her back to resolve the issue and she told me she would have her son call me. On August 16, 2016, I received a call from [redacted] claiming that If I did not replace the section of the roof where the alleged damp spot was for what I had already charged her, he was going slander my name all over the internet. (I am in contact with my attorney over this issue) [redacted] states in his claim that I offer a 2 year workmanship guarantee. This is correct for new roofs. Roofrepairs are not guaranteed. I have been in business for over 30 years and have never had a customer complaint or a dissatisfied customer. Until now, I have never had a customer call me and threaten to smear my name. I take pride in my company and my work and always make sure my customers are satisfied.WILLIAM L

October 6, 2016Dear [redacted]:I have been requested by Mr. Loper to respond to this latest response by [redacted]. This response is made based upon information supplied by Mr. Loper. He is not in agreement with all statements made by [redacted], and he continues to believe that certain statements made by [redacted] are false.In their telephone conversation of August 15, 2016, Mr. Roper specifically recalls asking [redacted] what he expected, and the answer was to have that section of the roof replaced. During that same conversation, [redacted] further threatened that he would slander the company "all over the Internet'. At no time in that conversation did [redacted] indicate that a full refund would satisfy him. Once again, it is important to note that [redacted] was the contracting party, not [redacted], her son. During that same conversation with [redacted], Mr. Loper indicates that [redacted] told Mr. Loper that he wanted him to come to [redacted]’s house in Dilisburg to “discuss” the matter. Not knowing what he had in mind, Mr. Lope declined to meet with [redacted] at his home, but offered to meet him at his mother's home where the job had been completed. [redacted] apparently declined that offer, but added that he’s not a. **violent person', which only added to Mr. Loper’s concern about what [redacted]'s intentions were. At that point, Mr. Loper believed that there was no point in further discussion, and he did not feel comfortable going back into that environment because of [redacted]'s attitude.[redacted] indicates that ".... Mr. Loper refused to come back and honor his work...” which is an untrue statement. Mr. Loper indicates that he performed the contracted work in early May of 2016, and returned again, after [redacted] called him and stated that there was still a leak. Mr. Loper again returned to her home and applied additional sealant to what he believed to be the possible problem areas. After several hard rainstorms, [redacted] then contacted Mr. Loper and indicated that the roof was no longer leaking. Then over two months later, on August 1, 2016, Mr. Loper received a call from [redacted] indicating that the roof was leaking again. He evera returned after she had indicated to him that the roof was no longer leaking two months earlier. At that time, he removed the ceiling tile, opened up the insulation, ran a hose on the roof for over an hour, and observed no leaking.Mr. Loper believes that he has stood behind his work which was to repair the roof, A repair is not necessarily a permanent solution in all situations, but Mr. Loper returned to make additional repairs and assess the situation which is more than the contract stated. As Stated previously, for a new installation, Mr. Loper specifically puts in his contract that his labor is guaranteed. As was also stated previously, for a repair this is specifically not stated in the contract because it is specifically not intended to be guaranteed. Mr. Loper does his best to standby his work, as he has done in this case, and to resolve any issues if reasonably possible. Although Mr. Loper indicates that his website has never before been misinterpreted to include roof repairs in a workmanship guarantee, due in part to his specifically noting this to all prospective clients, as well as the absence of this language in his estimates and contracts for repairs. In order to avoid any such misunderstandings or problems in the future, he either has or is in the process of making changes to his website to specifically clarify that repairs are not covered by the two-year workmanship guarantee. The fact is that the contract sets forth the binding details of a contractual transaction, not a general impression from a website. The contract in this case specifically, and interationally, did not include a workmanship guarantee, as [redacted] implies. Furthermore, Mr. Loper is confident that he did discuss, with [redacted] at the time of the estimate and of the signing of the actual contract, the fact that repairs are not covered by a workmanship guarantee. Although [redacted] denies that such point was made clear, it should be noted that [redacted] was not present at any time for either the estimate, the signing of the contract, or at the time of completion of the contracted job.[redacted] indicates that Mr. Loper tried to “glue'some shingles down but “that did not solve the issue'. Mr. Loper indicates that he did seal some shingles as part of his repair, as well as installed new flashing, etc., but he did not simply “glue” any shingles, Mr. Loper believed that a repair was appropriate, as the shingles were only 12 years old and did not appear to be showing signs of deterioration which would call for the replacement. He believes that the prudent approach was to attempt a repair of the roof, rather than to jump immediately to the conclusion that it needed to be replaced. The fact of the matter is that the customer, [redacted], reported to him in May that the repair had worked, and that she no longer had a leak. For two months she apparently noted no leak, as she did not contact Mr. Loper until August 1. Therefore, logically, there is no indication that the problem was not fixed.On August 1, 2016, Mr. Loper received a call from [redacted] indicating that her son had felt dampness on a ceiling tile in the area of the previous leak. Mr. Loper went to the job site that day but could not feel any dampness in the ceiling tile, but nonetheless removed the allegedly damp ceiling tile and attempted to cause a leak by running a hose at various points on the roof. [redacted] again agreed that there was no leak observed. Mr. Loper specifically did not replace the ceiling tile and did not replace the insulation so that any leak could be easily observed, because a severe rainstorm was predicted for that evening. On August 2, 2016, [redacted] again called Mr. Loper, and indicated that there was no leak. Mr. Loper made honest repairs which he believes did fix the problem, and this was confirmed by the homeowner. Therefore, any alleged further leaking may indeed be a new problem rather than a return of the previous problem.I hope that this letter has been helpful in evaluating [redacted]’s complaint. If you should have any additional questions, please do not hesitate to contact me.Sincerely,Gary L.