Initial Business Response / [redacted] (1000, 7, 2014/05/13) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: ***@lopezplumbingsystems.com I have performed several hundred service calls for this building the consumers residesI went back to unit a second time free of charge to clean drainI never stated I would reimburse her money because we made visits and fixed the situation both timesI cannot give a warranty on the service because I don't know what consumers flush down their drainsI'd be more than happy to give you Kass Managements # (XXX) XXX-XXXXThey know the situation that has been recorded with city inspectors regarding kitchen drains in this building Initial Consumer Rebuttal / [redacted] (3001, 13, 2014/05/29) */ Re: Revdex.com Complaint Case# (Ref#XX-XXXXXXXX-XXXXXXXX-X-XXXX) messages [redacted] Wed, May 28, at 2:PM Reply-To: [redacted] To: "Revdex.com (Do Not Reply To This Email Address)" Hello I am not happy with this business's response My issue was with a washing machine and not a kitchen sinkSo I'm not sue what they are referring to I would not make up a lie that someone told me they would give me my money backI would not go through all the trouble to make a complaint if I didn't feel that it was warranted I have never had to file a complaint with the Revdex.com before but this is ridiculous I continue to have backup water in my washing machine and informed this plumber of the problemI should not have to contact my building as that is irrelevant I do have proof that the building has sold units with washer and dryers in them so I'm not sure why he would bring that up as that is irrelevant Thank you for your attention to this matter [redacted] Final Business Response / [redacted] (4000, 22, 2014/06/17) */ As far as a refund is concerned, I will not issue one because, as I previously explained, I went two times to the apartment to rod the drainThe first time, it worked for a monthThe second time, the customer says it lasted for three weeksI don't know what she is dumping down the drain therefore I cannot be responsible The building has old pipes and the engineers agree with me that you should not give any type of warranty on rodding because you don't know what the tenants are putting down the drainOnce again, I have never stated there was going to be a refund Final Consumer Response / [redacted] (3001, 18, 2014/06/05) */ Re: Revdex.com Complaint Case# (Ref#XX-XXXXXXXX-XXXXXXXX-XX-XXXX) messages [redacted] Fri, May 30, at 1:PM Reply-To: [redacted] To: "Revdex.com (Do Not Reply To This Email Address)" Hello I am not satisfied with this response [redacted] told me "he would drop off a check to [redacted] the property manager" to refund me for the work that was done because of the fact that the problem was not resolvedAs a matter of fact, the issue is actually worse ever since work was performed by [redacted] PlumbingEverything that he mentioned is irrelevant to me Again I have never had to file a complaint with the Revdex.com but due to the fact that I was told I would get my money back, I feel it is only right for the company to follow throughI should not have to fight to get my money back but they have left me no choiceI do not like to do business with people that lie to me I have tried several times to reach [redacted] and my phone calls were not returned Thank you [redacted]
Initial Business Response / [redacted] (1000, 7, 2014/05/13) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: ***@lopezplumbingsystems.com I have performed several hundred service calls for this building the consumers residesI went back to unit a second time free of charge to clean drainI never stated I would reimburse her money because we made visits and fixed the situation both timesI cannot give a warranty on the service because I don't know what consumers flush down their drainsI'd be more than happy to give you Kass Managements # (XXX) XXX-XXXXThey know the situation that has been recorded with city inspectors regarding kitchen drains in this building Initial Consumer Rebuttal / [redacted] (3001, 13, 2014/05/29) */ Re: Revdex.com Complaint Case# (Ref#XX-XXXXXXXX-XXXXXXXX-X-XXXX) messages [redacted] Wed, May 28, at 2:PM Reply-To: [redacted] To: "Revdex.com (Do Not Reply To This Email Address)" Hello I am not happy with this business's response My issue was with a washing machine and not a kitchen sinkSo I'm not sue what they are referring to I would not make up a lie that someone told me they would give me my money backI would not go through all the trouble to make a complaint if I didn't feel that it was warranted I have never had to file a complaint with the Revdex.com before but this is ridiculous I continue to have backup water in my washing machine and informed this plumber of the problemI should not have to contact my building as that is irrelevant I do have proof that the building has sold units with washer and dryers in them so I'm not sure why he would bring that up as that is irrelevant Thank you for your attention to this matter [redacted] Final Business Response / [redacted] (4000, 22, 2014/06/17) */ As far as a refund is concerned, I will not issue one because, as I previously explained, I went two times to the apartment to rod the drainThe first time, it worked for a monthThe second time, the customer says it lasted for three weeksI don't know what she is dumping down the drain therefore I cannot be responsible The building has old pipes and the engineers agree with me that you should not give any type of warranty on rodding because you don't know what the tenants are putting down the drainOnce again, I have never stated there was going to be a refund Final Consumer Response / [redacted] (3001, 18, 2014/06/05) */ Re: Revdex.com Complaint Case# (Ref#XX-XXXXXXXX-XXXXXXXX-XX-XXXX) messages [redacted] Fri, May 30, at 1:PM Reply-To: [redacted] To: "Revdex.com (Do Not Reply To This Email Address)" Hello I am not satisfied with this response [redacted] told me "he would drop off a check to [redacted] the property manager" to refund me for the work that was done because of the fact that the problem was not resolvedAs a matter of fact, the issue is actually worse ever since work was performed by [redacted] PlumbingEverything that he mentioned is irrelevant to me Again I have never had to file a complaint with the Revdex.com but due to the fact that I was told I would get my money back, I feel it is only right for the company to follow throughI should not have to fight to get my money back but they have left me no choiceI do not like to do business with people that lie to me I have tried several times to reach [redacted] and my phone calls were not returned Thank you [redacted]