LOR Holdings

Review: On February 28, 2012, we agreed to pay $9194 and our timeshare properties for a Diamond package with [redacted], through Level One Reservations (LOR), [redacted]. On March 16, 2012, we faxed the Processing Form together with copies of our deeds for [redacted] Week 10 and [redacted] week39 as directed in discussions with [redacted] Rep [redacted]. We heard nothing until [redacted] began demanding our 2013 maintenance fees. The [redacted] customer service team said it wasn't their problem. On January 31, 2013, we paid the $445 due to [redacted] and $100 towards the $360 fee owed to [redacted]because [redacted] didn't respond to our phone calls and both timeshares were threatening us with penalties. Finally, we reached [redacted] Escrow of the [redacted]) and [redacted]). Ultimately, she put us in contact with [redacted] of LOR. We then began a series of emails. On February 6, he said " All I can truly say I will give it my all, at the very least I will get a letter for you to show we are responsible for any fees to send to the timeshare companies." We did receive such a letter on February 7 from LOR Holdings. Again, there was silence despite repeated messages and phone calls on our part. On March 5, [redacted] told us to resend the original deed to LOR Holdings in [redacted] . Since then we have heard nothing nor have we received the missing money.Wyoming Better Business cannot locate Level One Reservations in Cheyenne. They suggested we contact you.Desired Settlement: In summary, we entered a contractual arrangement with [redacted] in February 2012 in good faith. They have not fulfilled the terms of this agreement; in fact they owe us money. We want out of any arrangements with them or associated companies from henceforth. Of course, we would like our money back, but that is probably not possible. We also want others to know that this outfit is questionable.