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Reviews Lorac Realty and Property Management

Lorac Realty and Property Management Reviews (12)

Let me first start off by saying that if I could give Lorac property management stars, I would haveOur frustrations began with them before we even moved inWe were told we would be able to move in on the 1st of December 2014, and as the date approached we were then told it would be the following weekNo big deal, our previous lease wasn't ending till December 15thWe practically ran around like chickens with our heads cut off to get into our town home, and it took several weeks just to have them email the lease to us to signThey incorrectly typed in our email addresses several times Walk through day comes and we make sure to mention the several things we had noticed were wrong that needed to be fixedTiles in the master shower, door lock that we were never given keys to, back deck screen damaged, burnt light bulbs, broken sink stopper, a non functioning socket and a damaged blindWe were told these things would be fixed; but there shortly after we moved in we found it increasingly harder to get ahold of Lorac and when we did hear from them every two weeks we were given the run around**We've been here for months and none of the above mentioned have been fixed [redacted] days after moving in, the pilot light in our hot water heater goes outIn the middle of winterI called Lorac directly and spoke with them about the issue and was told to submit a maintenance request through the online portalWe were charged $just days after having moved in, and was referenced to the lease agreement when I questioned why we were being charged this fee for something so soon after our move inWe were told by the gentleman that relit the pilot light, that Lorac had been made aware previously the part would need to be replaced This leads me to our rental paymentWe pay a pretty penny for our lovely home and have no problem doing soWhat we do have a problem with is being lied toWe were told that if we paid by debit card we would not be charged any processing feesUpon paying our first months rent, we were charged at $processing fee!! Each month since it has been $I called Lorac directly and was told they couldn't do anything about it and I would need to contact the company that processes their online payment accountNo such information could be found on their website for the company that they use Due to an error on my part the waste management and sewage account had not been transferred into our possessionInstead of a courtesy call to let us know in time that this had not been taken care of, Lorac instead chose to let our water get cut off in the middle of winterMy boyfriend called Lorac the next morning after I'd left for work when he realized that it had been cut off, and was HUNG UP onWe were additionally charged $for this The unprofessionalism of Lorac employees really astounds meNever in my life have I ever dealt with such rudeness from people who claim to pride themselves on customer serviceThis lengthy review is to hopefully help deter others away from this companyAny other company is going to be times better than LoracThe only reason I'm writing this review now is because the owners of the property have TERMINATED their contract with LoracThere are such things are miracles!!

Relations with this Realtor have been poor from the beginningOriginally we had one realtor (***), but soon after signing a contract we were switched to *** *She has been rude and confrontational upon our first interactionShe has repetitively yelled at us on the phone in an unprofessional mannerA short list of our grievances are as followed:
Poor access to online resources and communication
- when you google lorac property management, good luck finding the correct website
- does not respond to emails or phone calls in a reasonable time frame (unless you owe them something)
Poor customer service
- over drafting connected bank accounts
- charged for repairs that were problems before we even moved in(specifically a $service charge for a water pipe problem that the plummer deemed "jerry-rigged."
Did not repair all damages to the property prior to moving in
Attempted over charging
- they tried to charge late fees for a service charge three days after appearing on the bill
Completely unprofessional behavior and relations with paying customers
- Seemed to try and take advantage of us just because my roommate and I are in our 20s
- I have never felt more disrespected or taken advantage of than my interactions with LoracRENTERS BEWARE!!!!

My experience with Lorac has been very poor and in particular the agent [redacted] is extremely inconsiderate. I can objectively say that there is good reason why this industry has such a negative connotation and it's due to people like [redacted]. The circumstance was that I was scheduled for a viewing. I showed up and she didn't. To make matters worse I was the one that tried to get in touch with her. She didn't bother to tell me she's not showing up. I drove 40 minutes and she didn't have the decency to even make a simple call. With that being said, I understand that we are human and life sometimes takes a hold of us and makes us forget, but the worst thing of it all was her attitude. Not deeply apologetic or concerned. Apologized once only after calling her out on it. The point was her demeanor. To compound the situation exponentially I called [redacted], the manager, and left a message expressing my disappointment. I didn't ask for a return call, but one would think that if there is an upset customer there would be an attempt to iron out the issue. Did I get a call back? Not at all. In the end I suggest potential clients to look for someone else. For anyone that reads this, please understand that I am objectively saying that this company and in particular [redacted] is not an optimal option. She furthered carried out the stereotype of what real estate agents are.

The maintenance request for no air conditioning was first submitted to us on May 23, 2014. It is required that all maintenance is submitted online through the tenant portal, which is streamlined so that the request turns into a work order and sent to the appropriate vendor. This home has a home...

warranty that covers various items within the home, so a claim was initiated by our office to the warranty company who in turn dispatched the vendor that went to diagnose the problem. It was determined that a part needed to be replaced which wasn't fully covered under the home warranty. Apparently, the warranty company called the tenant to leave a message instead of calling us for approval. The tenant submitted another maintenance request through the tenant portal on June 6, 2014 which was only the second time we heard from the tenant since May 23rd and it was to say the a/c unit was still not working. I called the home warranty to find out they had called the wrong number and had not called us for approval.  I immediately gave approval on the same day, Friday, June 6, 2014 at 5:00pm for the part to be replaced and was told it would be sent to the vendor to order the part.
On June 9, 2014 the following Monday after the weekend, I called the vendor at 9:00am to make sure they ordered the part. They assured me they would order it ASAP. This happened to be a part that is now obsolete and is hard to find. The warranty company said they were working with the manufacturer, [redacted] to locate the part. The following week, on June 23rd, I called to see if the part had been delivered to the vendor and they told me it had not come in. I called the warranty company and they admitted that the part was no where to be found and hadn't contacted us to inform us of this. They said they would put this in writing and mail us a letter confirming they tried to find the part and it took longer than it should. I asked for a "cash out" and they said they would send the check to the owner to replace the entire outside unit. I immediately called the vendor and gave them approval to replace the entire and they were able to replace it the same evening and had two technicians willing to work beyond their normal work hours.
I can assure you we do not hang up on our customers and fully listen to the concerns of all our tenants and owners. Also, the air conditioning was working properly at the time of move in and I have a thorough inspection to show that. The tenant has air conditioning and it was no fault of our company that it went down or was delayed getting repaired so we do not feel a need to compensate the tenant further. We have credited him the warranty deductible he paid initially.

As a first time home buyer, I was extremely nervous as to what I was getting in to. Carol and her team guided me every step of the way. I got a great deal on a town home and really enjoyed my home buying experience!

Let me first start off by saying that if I could give Lorac property management 0 stars, I would have. Our frustrations began with them before we even moved in. We were told we would be able to move in on the 1st of December 2014, and as the date approached we were then told it would be the following week. No big deal, our previous lease wasn't ending till December 15th. We practically ran around like chickens with our heads cut off to get into our town home, and it took several weeks just to have them email the lease to us to sign. They incorrectly typed in our email addresses several times.
Walk through day comes and we make sure to mention the several things we had noticed were wrong that needed to be fixed. Tiles in the master shower, door lock that we were never given keys to, back deck screen damaged, burnt light bulbs, broken sink stopper, a non functioning socket and a damaged blind. We were told these things would be fixed; but there shortly after we moved in we found it increasingly harder to get ahold of Lorac and when we did hear from them every two weeks we were given the run around. **We've been here for 4 months and none of the above mentioned have been fixed**
10 days after moving in, the pilot light in our hot water heater goes out. In the middle of winter. I called Lorac directly and spoke with them about the issue and was told to submit a maintenance request through the online portal. We were charged $50 just 10 days after having moved in, and was referenced to the lease agreement when I questioned why we were being charged this fee for something so soon after our move in. We were told by the gentleman that relit the pilot light, that Lorac had been made aware previously the part would need to be replaced.
This leads me to our rental payment. We pay a pretty penny for our lovely home and have no problem doing so. What we do have a problem with is being lied to. We were told that if we paid by debit card we would not be charged any processing fees. Upon paying our first months rent, we were charged at $27 processing fee!! Each month since it has been $37. I called Lorac directly and was told they couldn't do anything about it and I would need to contact the company that processes their online payment account. No such information could be found on their website for the company that they use.
Due to an error on my part the waste management and sewage account had not been transferred into our possession. Instead of a courtesy call to let us know in time that this had not been taken care of, Lorac instead chose to let our water get cut off in the middle of winter. My boyfriend called Lorac the next morning after I'd left for work when he realized that it had been cut off, and was HUNG UP on. We were additionally charged $100 for this.
The unprofessionalism of Lorac employees really astounds me. Never in my life have I ever dealt with such rudeness from people who claim to pride themselves on customer service. This lengthy review is to hopefully help deter others away from this company. Any other company is going to be 10 times better than Lorac. The only reason I'm writing this review now is because the owners of the property have TERMINATED their contract with Lorac. There are such things are miracles!!

As a first time home buyer, I was extremely nervous as to what I was getting in to. Carol and her team guided me every step of the way. I got a great deal on a town home and really enjoyed my home buying experience!

My experience with Lorac has been very poor and in particular the agent [redacted] is extremely inconsiderate. I can objectively say that there is good reason why this industry has such a negative connotation and it's due to people like [redacted]. The circumstance was that I was scheduled for a viewing. I showed up and she didn't. To make matters worse I was the one that tried to get in touch with her. She didn't bother to tell me she's not showing up. I drove 40 minutes and she didn't have the decency to even make a simple call. With that being said, I understand that we are human and life sometimes takes a hold of us and makes us forget, but the worst thing of it all was her attitude. Not deeply apologetic or concerned. Apologized once only after calling her out on it. The point was her demeanor. To compound the situation exponentially I called [redacted], the manager, and left a message expressing my disappointment. I didn't ask for a return call, but one would think that if there is an upset customer there would be an attempt to iron out the issue. Did I get a call back? Not at all. In the end I suggest potential clients to look for someone else. For anyone that reads this, please understand that I am objectively saying that this company and in particular [redacted] is not an optimal option. She furthered carried out the stereotype of what real estate agents are.

Relations with this Realtor have been poor from the beginning. Originally we had one realtor ([redacted]), but soon after signing a contract we were switched to [redacted]. She has been rude and confrontational upon our first interaction. She has repetitively yelled at us on the phone in an unprofessional manner. A short list of our grievances are as followed:

1. Poor access to online resources and communication

- when you google lorac property management, good luck finding the correct website.

- does not respond to emails or phone calls in a reasonable time frame (unless you owe them something)

2. Poor customer service

- over drafting connected bank accounts

- charged for repairs that were problems before we even moved in. (specifically a $100 service charge for a water pipe problem that the plummer deemed "jerry-rigged."

3. Did not repair all damages to the property prior to moving in.

4. Attempted over charging

- they tried to charge late fees for a service charge three days after appearing on the bill.

5. Completely unprofessional behavior and relations with paying customers.

- Seemed to try and take advantage of us just because my roommate and I are in our 20s.

- I have never felt more disrespected or taken advantage of than my interactions with Lorac. RENTERS BEWARE!!!!

[redacted] is the most unprofessional individual I have ever dealt with. From pop in visits while we were not home (probably something we could have made a legal issue out of) to literally yelling at us just because she felt like she could take advantage of us being young professionals, she was absolutely out of line and a terrible landlord to work with. I highly recommend finding anyone else to work with besides Lorac. There's always annoyances with management companies, but nothing like Lorac. Be aware and find someone who cares!

Review: This compliant is filed as a mother and grandparent concerned about health issues of family. My son moved into a townhouse managed by LORAC Property Management March 2014. The agent was late and didn't do a proper walk through inspection. Nevertheless, son and grandkids moved in. He reported on May 13, 2014 that the AC unit was producing/blowing cold air. Therefore, he submitted an online main request. The request was completed on May 27, 2014 and he was charged an additional $50 for June's rent that included the cost of maintenance person diagnosing the issue with AC. Was told a piece was broken and needed to be replaced. Unit was broke when he moved in. He was informed the AC unit wasn't under warranty and he would have to pay to have unit repaired. On June 6, 2014 my son followed up inquiring the status and what needed to be to proceed as he had his kids and a couple of them is asthmatic. No response. It has been EXTREMELY HOT temperature in the mid 80s to 90s in the past few weeks. Therefore, I called Wednesday, June 11th 2014. At first the lady told me she couldn't discuss issue with me because my name wasn't on contract. Ok, understandable. However, I told her that I would have to report non response and concern to the news as well as the Revdex.com. As such, she began to tell me that the part was ordered their was a miscommunication and my son had been notified. I asked when because to date nobody had communicated with him and he's sent a couple emails and called with the latest call being June 11tth 2014. She hung-up on me SO UNPROFESSIONAL. Someone immediately called my son and said I was threaten to turn them into the NEWS....yes I believe they should be EXPOSED. They asked him to call me and ask me to stop calling because I'd called back a couple of times. As such, I called back several times and they wouldn't answer. As such I left a message on one of the realtor's lines stating they had not in my opinion taken the necessary steps to make their tenants comfortable. They had not offered a couple AC window units nor given them any type of break in rent due to the substandard conditions. Also, I asked was their client (the owner of townhouse) aware of how his tenant was being treated less than satisfactory conduct from Property Management. June 16, 2014 my son sent another inquiry through their required online maintenance request asking about the status of AC repair and stating he'd spoken with them the previous week but still no response. I called today, June 17th 2014 stating I didn't understand why it was taking so long for a part to come in; this has been since MAY 13th 2014!!!!Are you kidding me. Of course when I gave my son's address and who I was, she hung-up on me. I called back left a message stating my concern once again. This is totally "unprofessional and ridiculous" Given the temperatures and them also being informed of the health concerned nobody seems to care. Believe what they fell to realize is if something happens and its proven medically that it was due to health LORAC Property Management is liable as well as the Landlord who probably isn't aware of the situation. My son nor his kids should have to deal with lack of compassion; nor should they have to leave their home because someone behind a desk doesn't care. Quite sure they are going home everyday to an air conditioned home. If my son wasn't paying his rent on time they'd be ready to evict him. I feel I am forced to expose them to the media and if necessary write our Congressman. Also, he was told they'd send someone over to repair back fence door when he first moved in which was March 2014; to date that has not happened.Desired Settlement: The AC unit repaired "immediately"; my son receives a break in his rent of at least $300.00 due to substandard conditions. Also, he receive a formal apology from LORAC Property Management in writing as well as the Owner notified in writing of what has taken place. My son receive a copy of letter sent to Owner for his records. Also, back fence door be replaced...it's broken hanging of the hinges. Also, the representatives that hung-up on me be sent to Customer Service class and I receive notification that it has taken place. Quite sure all the realtors aren't rude. I personally wouldn't buy a property, rent nor recommend them to anyone if this is their normal practice of how they treat tenants.

Business

Response:

The maintenance request for no air conditioning was first submitted to us on May 23, 2014. It is required that all maintenance is submitted online through the tenant portal, which is streamlined so that the request turns into a work order and sent to the appropriate vendor. This home has a home warranty that covers various items within the home, so a claim was initiated by our office to the warranty company who in turn dispatched the vendor that went to diagnose the problem. It was determined that a part needed to be replaced which wasn't fully covered under the home warranty. Apparently, the warranty company called the tenant to leave a message instead of calling us for approval. The tenant submitted another maintenance request through the tenant portal on June 6, 2014 which was only the second time we heard from the tenant since May 23rd and it was to say the a/c unit was still not working. I called the home warranty to find out they had called the wrong number and had not called us for approval. I immediately gave approval on the same day, Friday, June 6, 2014 at 5:00pm for the part to be replaced and was told it would be sent to the vendor to order the part.

On June 9, 2014 the following Monday after the weekend, I called the vendor at 9:00am to make sure they ordered the part. They assured me they would order it ASAP. This happened to be a part that is now obsolete and is hard to find. The warranty company said they were working with the manufacturer, [redacted] to locate the part. The following week, on June 23rd, I called to see if the part had been delivered to the vendor and they told me it had not come in. I called the warranty company and they admitted that the part was no where to be found and hadn't contacted us to inform us of this. They said they would put this in writing and mail us a letter confirming they tried to find the part and it took longer than it should. I asked for a "cash out" and they said they would send the check to the owner to replace the entire outside unit. I immediately called the vendor and gave them approval to replace the entire and they were able to replace it the same evening and had two technicians willing to work beyond their normal work hours.

I can assure you we do not hang up on our customers and fully listen to the concerns of all our tenants and owners. Also, the air conditioning was working properly at the time of move in and I have a thorough inspection to show that. The tenant has air conditioning and it was no fault of our company that it went down or was delayed getting repaired so we do not feel a need to compensate the tenant further. We have credited him the warranty deductible he paid initially.

Let me first start off by saying that if I could give Lorac property management 0 stars, I would have. Our frustrations began with them before we even moved in. We were told we would be able to move in on the 1st of December 2014, and as the date approached we were then told it would be the following week. No big deal, our previous lease wasn't ending till December 15th. We practically ran around like chickens with our heads cut off to get into our town home, and it took several weeks just to have them email the lease to us to sign. They incorrectly typed in our email addresses several times.

Walk through day comes and we make sure to mention the several things we had noticed were wrong that needed to be fixed. Tiles in the master shower, door lock that we were never given keys to, back deck screen damaged, burnt light bulbs, broken sink stopper, a non functioning socket and a damaged blind. We were told these things would be fixed; but there shortly after we moved in we found it increasingly harder to get ahold of Lorac and when we did hear from them every two weeks we were given the run around. **We've been here for 4 months and none of the above mentioned have been fixed**

10 days after moving in, the pilot light in our hot water heater goes out. In the middle of winter. I called Lorac directly and spoke with them about the issue and was told to submit a maintenance request through the online portal. We were charged $50 just 10 days after having moved in, and was referenced to the lease agreement when I questioned why we were being charged this fee for something so soon after our move in. We were told by the gentleman that relit the pilot light, that Lorac had been made aware previously the part would need to be replaced.

This leads me to our rental payment. We pay a pretty penny for our lovely home and have no problem doing so. What we do have a problem with is being lied to. We were told that if we paid by debit card we would not be charged any processing fees. Upon paying our first months rent, we were charged at $27 processing fee!! Each month since it has been $37. I called Lorac directly and was told they couldn't do anything about it and I would need to contact the company that processes their online payment account. No such information could be found on their website for the company that they use.

Due to an error on my part the waste management and sewage account had not been transferred into our possession. Instead of a courtesy call to let us know in time that this had not been taken care of, Lorac instead chose to let our water get cut off in the middle of winter. My boyfriend called Lorac the next morning after I'd left for work when he realized that it had been cut off, and was HUNG UP on. We were additionally charged $100 for this.

The unprofessionalism of Lorac employees really astounds me. Never in my life have I ever dealt with such rudeness from people who claim to pride themselves on customer service. This lengthy review is to hopefully help deter others away from this company. Any other company is going to be 10 times better than Lorac. The only reason I'm writing this review now is because the owners of the property have TERMINATED their contract with Lorac. There are such things are miracles!!

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Description: Property Management, Real Estate - Commercial, Real Estate, Residential Property Managers (NAICS: 531311)

Address: 4820 Southpoint Dr Ste 101, Fredericksbrg, Virginia, United States, 22407

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