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Lord & Reynolds Electrical Services, Inc.

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Reviews Lord & Reynolds Electrical Services, Inc.

Lord & Reynolds Electrical Services, Inc. Reviews (9)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I spoke with [redacted] who told me she will be working to retify the issues I had. She told me she's going to see what can be done. She will be in touch with me. 
Sincerely,
[redacted]

NEFCU has spoken to [redacted] regarding the balance owed on the credit card; a balance that was owed prior any fraudulent transactions. [redacted] is not responsible to pay back any transactions that were fraudulent. NEFCU is in contact with [redacted] and has provided necessary information on...

the balance to assist with repayment of the outstanding balance.

We have attempted to reach out to [redacted] to assist her with her request, and have left messages that remain unanswered. We look forward to providing [redacted] the information she has requested with her card.She can contact [redacted] at ###-###-#### or ###-###-#### or [redacted]

There is an outstanding payment due on the member's lease agreement in accordance with the lease agreement that was signed by the member at lease inception. NEFCU has been in contact with [redacted] to confirm the outstanding amount due according to the lease agreement, and Jose...

from [redacted] has called the member's number on file and reached the member's husband to explain the final payment owed on the vehicle that the member turned in through Browns.  We have attempted to contact and reach the member to assist them directly with the final payment owed, to no avail. The member can call ###-###-#### for assistance.

NEFCU has worked with [redacted] to repay his Credit Card debt and has not charged him more than the amount of the debt owed. [redacted] has been granted a temporary hardship payment reduction to assist him with repayment on two occasions, and has been provided the list of required documents...

needed to support a long-term hardship repayment plan. [redacted] was unable to pay the reduced payments for the months of May and June, 2015. [redacted] previously had access to a Courtesy Pay service with NEFCU; a service that would pay an incoming item for payment out of his Checking account, if he did not have sufficient funds to cover payment in hischecking account. This Courtesy Pay service was revoked and is no longer offered to [redacted] due to his inability to pay his Credit Card debt and maintain sufficient funds in his checking account.  [redacted] was granted a temporary reinstatement of the courtesy pay benefit to help him in an emergency situation.   It was explained that due to his inability to pay his regular monthly obligations that we would not be ableto grant any more credit to him.  [redacted] was never restricted from using his own funds at any point, he was prevented from borrowing any more money.  When made aware that his poor financial position would likely never change NEFCU immediately attempted to work out a permanent solution to help make him more successful.Matt J[redacted], Collections Manager, has spoken with [redacted] regarding his account status and total debt owed to NEFCU. His contact information is ###-###-#### or [redacted].

After careful review and investigation of the complaint filed by Ms. A[redacted], we have ascertained the following:Ms. A[redacted] has been receiving [redacted] Statements from NEFCU (online statements since she opted to receive online statements in August of 2012 by using her email address [redacted].)...

Wedo not have any record of Ms. A[redacted]’s inability to access her account or view her online statements. Our research indicates we do not have any record of Ms. A[redacted] calling NEFCU or reporting to our Call Center any issue pertaining to inability to log into Home Banking or retrieving of her deposit/credit cardstatements.  A validation with our e-mail statement vendor shows that the statements were successfully delivered to referenced e-mail address above.After a review of any calls between the Collections Team and Ms. A[redacted], the notes and recorded telephone conversations with the member identify only a normal conversation between the Collector and member, nomention that the member’s ability to repay their loan had anything to do with statements that were not received.  The member was sent monthly letters of default and automated calls were made to thetelephone number on record requesting a call back to discuss their account with NEFCU.  In October 2013, the member’s husband contacted NEFCU to stop our automatic sweep of payments and to establish a payment plan.  The member, and her husband, were unable to make payments according to the established payment plan agreed upon in October so our automatic sweep program was turned back on.  In March of 2015, the member spoke directly to a Collector and acknowledged the delinquency and stated that due a crazy personal issue, she would like to call back in a week and a half to bring her account current.  In April of 2015, the member wanted to make a partial payment and promised to call back to make restitution on the remaining delinquent amount owed, however no further contact occurred.  NEFCU remains committed to member service and helping our members. Ms. A[redacted] can call for assistance with her account by calling the Collections department at ###-###-#### for assistance with her credit card payment or the Call Center at ###-###-#### for assistance with accessing her account online.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] I am NOT able to get to my account every time that I call from my account they tell me that they can't get to my account can you hold on until they find out what's going on and it tastes than I was and I made it 5 days I have complained about this to the bank the bank is line now because I am NOT able to get to my account a matter of fact I called a [redacted] the apartment that you can do your transaction over the phone and I wasn't able and I'm not able to do that and also I went on the computer and I wasn't able to get on that way either I called technical support they told me hold on they don't know what's going on but they would be to collection with the same person again on top of this this person has reported to my credit department that I am delinquent in payment this is not my fault this payment was supposed to be taken out of my account not that I give it to them it was automatic thing. I want to get out of my I want to get out of my event the appointment and I can't because I'm trying to apply for a home and I can't because I'm delinquent with this account please help me.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

NEFCU has assisted our member, [redacted], with his refinance request. We are working directly with our member to accommodate his request to have the late payment indicator removed from his request since he was in the process of completing his refinance with NEFCU at the time the loan payment was...

due.

The Collections department contacted [redacted] at her home and work contact numbers on file regarding repayment for a car loan and credit card account. We established contact and were able to speak with this member in January 2017; she subsequently made a payment...

for these 2 accounts and wanted to avoid repossession of her car (Lexus RX). All calls and contact made were in an attempt to assist her in repaying the past due debt, and were non-threatening. At the current time, we have been unable to resolve the outstanding debt that remains unpaid on these 2 loans. Not that we have been provided with a current phone number and address through the Revdex.com complaint, we have called [redacted] to see what we can further do in order to amicably resolve this matter.

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