Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I spoke with [redacted] who told me she will be working to retify the issues I hadShe told me she's going to see what can be doneShe will be in touch with me Sincerely, [redacted] ***
The Collections department contacted [redacted] at her home and work contact numbers on file regarding repayment for a car loan and credit card accountWe established contact and were able to speak with this member in January 2017; she subsequently made a payment for these accounts and wanted to avoid repossession of her car (Lexus RX)All calls and contact made were in an attempt to assist her in repaying the past due debt, and were non-threateningAt the current time, we have been unable to resolve the outstanding debt that remains unpaid on these loansNot that we have been provided with a current phone number and address through the Revdex.com complaint, we have called [redacted] to see what we can further do in order to amicably resolve this matter
NEFCU has worked with [redacted] to repay his Credit Card debt and has not charged him more than the amount of the debt owed [redacted] has been granted a temporary hardship payment reduction to assist him with repayment on two occasions, and has been provided the list of required documents needed to support a long-term hardship repayment plan [redacted] was unable to pay the reduced payments for the months of May and June, [redacted] previously had access to a Courtesy Pay service with NEFCU; a service that would pay an incoming item for payment out of his Checking account, if he did not have sufficient funds to cover payment in hischecking accountThis Courtesy Pay service was revoked and is no longer offered to [redacted] due to his inability to pay his Credit Card debt and maintain sufficient funds in his checking account [redacted] was granted a temporary reinstatement of the courtesy pay benefit to help him in an emergency situation It was explained that due to his inability to pay his regular monthly obligations that we would not be ableto grant any more credit to him [redacted] was never restricted from using his own funds at any point, he was prevented from borrowing any more money When made aware that his poor financial position would likely never change NEFCU immediately attempted to work out a permanent solution to help make him more successful.Matt J [redacted] , Collections Manager, has spoken with [redacted] regarding his account status and total debt owed to NEFCUHis contact information is ###-###-#### or [redacted]
There is an outstanding payment due on the member's lease agreement in accordance with the lease agreement that was signed by the member at lease inceptionNEFCU has been in contact with [redacted] to confirm the outstanding amount due according to the lease agreement, and Jose from [redacted] has called the member's number on file and reached the member's husband to explain the final payment owed on the vehicle that the member turned in through Browns We have attempted to contact and reach the member to assist them directly with the final payment owed, to no availThe member can call ###-###-#### for assistance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I am NOT able to get to my account every time that I call from my account they tell me that they can't get to my account can you hold on until they find out what's going on and it tastes than I was and I made it days I have complained about this to the bank the bank is line now because I am NOT able to get to my account a matter of fact I called a [redacted] the apartment that you can do your transaction over the phone and I wasn't able and I'm not able to do that and also I went on the computer and I wasn't able to get on that way either I called technical support they told me hold on they don't know what's going on but they would be to collection with the same person again on top of this this person has reported to my credit department that I am delinquent in payment this is not my fault this payment was supposed to be taken out of my account not that I give it to them it was automatic thingI want to get out of my I want to get out of my event the appointment and I can't because I'm trying to apply for a home and I can't because I'm delinquent with this account please help me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
NEFCU has assisted our member, [redacted] , with his refinance requestWe are working directly with our member to accommodate his request to have the late payment indicator removed from his request since he was in the process of completing his refinance with NEFCU at the time the loan payment was due
NEFCU has spoken to [redacted] regarding the balance owed on the credit card; a balance that was owed prior any fraudulent transactions. [redacted] is not responsible to pay back any transactions that were fraudulent. NEFCU is in contact with [redacted] and has provided necessary information on... the balance to assist with repayment of the outstanding balance.
We have attempted to reach out to [redacted] to assist her with her request, and have left messages that remain unansweredWe look forward to providing [redacted] the information she has requested with her card.She can contact [redacted] at ###-###-#### or ###-###-#### or [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I spoke with [redacted] who told me she will be working to retify the issues I hadShe told me she's going to see what can be doneShe will be in touch with me Sincerely, [redacted] ***
The Collections department contacted [redacted] at her home and work contact numbers on file regarding repayment for a car loan and credit card accountWe established contact and were able to speak with this member in January 2017; she subsequently made a payment for these accounts and wanted to avoid repossession of her car (Lexus RX)All calls and contact made were in an attempt to assist her in repaying the past due debt, and were non-threateningAt the current time, we have been unable to resolve the outstanding debt that remains unpaid on these loansNot that we have been provided with a current phone number and address through the Revdex.com complaint, we have called [redacted] to see what we can further do in order to amicably resolve this matter
NEFCU has worked with [redacted] to repay his Credit Card debt and has not charged him more than the amount of the debt owed [redacted] has been granted a temporary hardship payment reduction to assist him with repayment on two occasions, and has been provided the list of required documents needed to support a long-term hardship repayment plan [redacted] was unable to pay the reduced payments for the months of May and June, [redacted] previously had access to a Courtesy Pay service with NEFCU; a service that would pay an incoming item for payment out of his Checking account, if he did not have sufficient funds to cover payment in hischecking accountThis Courtesy Pay service was revoked and is no longer offered to [redacted] due to his inability to pay his Credit Card debt and maintain sufficient funds in his checking account [redacted] was granted a temporary reinstatement of the courtesy pay benefit to help him in an emergency situation It was explained that due to his inability to pay his regular monthly obligations that we would not be ableto grant any more credit to him [redacted] was never restricted from using his own funds at any point, he was prevented from borrowing any more money When made aware that his poor financial position would likely never change NEFCU immediately attempted to work out a permanent solution to help make him more successful.Matt J [redacted] , Collections Manager, has spoken with [redacted] regarding his account status and total debt owed to NEFCUHis contact information is ###-###-#### or [redacted]
There is an outstanding payment due on the member's lease agreement in accordance with the lease agreement that was signed by the member at lease inceptionNEFCU has been in contact with [redacted] to confirm the outstanding amount due according to the lease agreement, and Jose from [redacted] has called the member's number on file and reached the member's husband to explain the final payment owed on the vehicle that the member turned in through Browns We have attempted to contact and reach the member to assist them directly with the final payment owed, to no availThe member can call ###-###-#### for assistance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I am NOT able to get to my account every time that I call from my account they tell me that they can't get to my account can you hold on until they find out what's going on and it tastes than I was and I made it days I have complained about this to the bank the bank is line now because I am NOT able to get to my account a matter of fact I called a [redacted] the apartment that you can do your transaction over the phone and I wasn't able and I'm not able to do that and also I went on the computer and I wasn't able to get on that way either I called technical support they told me hold on they don't know what's going on but they would be to collection with the same person again on top of this this person has reported to my credit department that I am delinquent in payment this is not my fault this payment was supposed to be taken out of my account not that I give it to them it was automatic thingI want to get out of my I want to get out of my event the appointment and I can't because I'm trying to apply for a home and I can't because I'm delinquent with this account please help me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
NEFCU has assisted our member, [redacted] , with his refinance requestWe are working directly with our member to accommodate his request to have the late payment indicator removed from his request since he was in the process of completing his refinance with NEFCU at the time the loan payment was due
NEFCU has spoken to [redacted] regarding the balance owed on the credit card; a balance that was owed prior any fraudulent transactions. [redacted] is not responsible to pay back any transactions that were fraudulent. NEFCU is in contact with [redacted] and has provided necessary information on... the balance to assist with repayment of the outstanding balance.
We have attempted to reach out to [redacted] to assist her with her request, and have left messages that remain unansweredWe look forward to providing [redacted] the information she has requested with her card.She can contact [redacted] at ###-###-#### or ###-###-#### or [redacted]