Lord & Taylor

Hello,I do not currently see a Lord & Taylor credit card in your namePlease provide answers to the following questions so that I can look into this further.Which L & T store location were you shopping at? What is the date that you were in our store?Did you attempt to open a card at the store? If this is the case, the cashier would have needed your social security # in order to do soDo you think someone used your information fraudulently to attempt to open a card in your name without you being there?Thank you[redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]i understand you have a day return policyI dont get to the store and would order on line.Iteams in pictures dont get to the customer they way they fit or look onlineI shop heavy on line and never had any trouble with any company But, I did stop to order online due to you untrustworthy policyI finally did shop in the store for wroth of items and wanted to return and you guys refused but, why did you let a sales charge go through if you don't let returnsyou should compromise purchases alsoI will let family and friends know about your policy is untrue and should be published I WILL write a letter to the editor in the news regarding your handling of customers and that consumers should think twice before purchasing with your company In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Hello,Our Service Excellence team will credit back the customer.Thank you[redacted]

Hello,Our Service Excellence team is contacting the customer and is having their ship fee credited back to them.Thank you[redacted]

Hello,Our Service Excellence team is handling the issueThey have opened a claim with [redacted] and are refunding the customerThey will email the customer the receipt copy of the credit.Thank you.This case is closed[redacted]

Hello,The customer was in fact incorrectly charged for taxWe will process a credit for the amount of the tax.Thank you! [redacted]

Hello,Our Service Excellence team will contact the customer and have her refunded.Thank you[redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Hello I went to the store as advised I still was being treated very rude by a worker named [redacted] my purse is Brocken and her and the [redacted] basically told me there was nothing they can do this purse is not located in ANY STORE THROUGHOUT THE USA THEY DIDNT WANT TO HELP ME and told me to go to Michael kors and say you bought it from there In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello,Our return policy is that we will accept unworn merchandise with tags attachedIf after days, you will receive the lowest selling priceBecause they are older, they probably are not coming up in our system to tell the associates at the store what the lowest selling price actually is This is why the return was declined in the store.Please provide the sku #'s that are on the tags so that I can further look into a possible return price, which will be credited to a L & T giftcard.Thank you[redacted]

Hello,Our Service Excellence team will contact the customer and have her credited.Thank you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] They did not contact me until nowJust as their promotion is totally a lie to customers and Revdex.comI checked the order status and there is no change(showed as attachment)ALSO, I send an email to their [redacted] ***, and still no reply Please do something reasonable and legalDon't let the promotion be a lie In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I NEED THE PROOF OF WHO SIGNED FOR THIS PACKAGE IT WAS NOT ME ARE YOU KIDDING ME I DIDNT GET MY PRODUCT AND YOU ARE TELLING ME TO SPEAK TO [redacted] I WANT MY MONEY BACK ASAP I] I WILL TAKE THIS MATTER TO COURT I DID NOT GET MY PRODUCT!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello,Our Service Excellence team contacted the customer and are going to have the [redacted] account creditedThey also offered a giftcard as compensation.Thank you[redacted]

Hello,Our Service Excellence team contacted the customer and offered to credit her and replace her orderThey also offered a giftcard as an accommodation for her troubles.This case is closed.Thank you[redacted]

Hello,I truly apologize for the delay in your credit from your online orderBecause of the holiday/busy season, there have been delays in our returns department.The reason that you received the giftcard was because your online order had a different "bill to" and "ship to" nameIn that case, we always refund by a giftcard.As an accommodation, I will secure your giftcard and apply the $back to your Mastercard.Thank you[redacted]

Hello, Our Service Excellence team will reach out to the customer and have the shipping refunded and a 25% discount off of their order.Thank you[redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Hello,Our Service Excellence team has contacted the customer and sent her a pre-paid label to send back the wrong itemThey will have her refunded and also offered a giftcard for the inconvenience.Thank you[redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Lord & Taylor has no option but to provide the $Gift Card to me - as these are my funds that they have been withholdingSo saying that this is being issued is not a helpful responseThey need to address the fact that I have spent over two months attempting to resolve this issue! Therefore, this is not an acceptable response at this stageI would like to know what Lord & Taylor will be doing to compensate me for:a) Holding a monetary amount of $for two fiscal months - I have requested bank rate interest to be provided on this amount;b) Compensating me for the time, phone-calls and amount I have had to spend in attempting to recover my own funds - for the last two months- I have requested Lord and Taylor to allocate appropriate compensation for this.I request for the business to provide a full response, including how they are compensating me for the errors they have made for the last two monthsIf the tables were turned and I owed money to Lord & Taylor - I would be expected to pay all sorts of additional fees - the business should be held to the same standard!Thanks In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***