Loren Hyundai Customer Service was top notch! [redacted] is very professional, honest and makes the Sale experience worthwhileGeneral Manager and Finance Manager [redacted] was open about different options, monthly payments and financing that was affordable for my friend ***Would definitely recommend this dealer and ***! ***, [redacted] and the rest of the staff won't disappoint you!
Initial Business Response / [redacted] (1000, 5, 2014/11/11) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @aol.com Mr [redacted] , We sincerely regret that you feel that we at Loren Hyundai failed to provide to you what was stated in our correspondence Our goal was to provide you an upgrade to a new model Hyundai from your current vehicle and keep your lease payments about the same with no money down When you were here, we offered exactly this option on a month lease for a brand new Hyundai Sonata SPORT with an MSRP of $24,for $a month with no money down, or a month lease for a brand new Hyundai Sonata SE with an MSRP of $22,for $a month with no money downOn either offer, only sales tax, license/title, documentation fee and first payment (payments remaining) would be due at delivery Our lease offer remains open to you on a either a Hyundai Elantra SE or a Hyundai Sonata SEThe lease payment will be the same as you are paying now - $per month for months and 12,miles per yearSales tax, license/title, documentation fee and first payment (payments remaining) would be due at delivery The foregoing lease offer represents the same deal we made with you on your current lease when you paid $3,to cover sales tax, license/title, documentation fee and first payment We hope this clarifies the situation and look forward to resolving this matter Sincerely, [redacted] General Manager Loren Hyundai Waukegan Rd, Glenview, IL XXX-XXX-XXXX www.napletonlorenhyundai.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/11/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) The offer I received from their representative (the bait that drew me into the dealership) says, clearly and unambiguously, zero money downZero the dealership's current position says " Sales tax, license/title, documentation fee and first payment (payments remaining) would be due at delivery." The distance between these two points is several thousand dollars I have leased numerous cars over the years, often with the taxes, title, etcrolled into the deal for zero dollars downIt is not unusual at allAnd zero means zero Bait and switch may be common, but it is still unethical FYI, here again is the text I received from their internet sales person: Hi [redacted] , My name is [redacted] and I am the Internet Sales Specialist at Loren Hyundai in Glenview We are contacting current Hyundai owners, such as yourself, to offer a fantastic opportunity for us to buy back your current Hyundai in exchange for a brand new modelWe actually have people looking specifically for your Hyundai Elantra! As an incentive to do this, we will put you into a brand new Hyundai and either lower your current payment or keep your payments about the same, with zero money down This offer includes us paying-off your current Hyundai Elantra and placing you into a brand new model with a new year/60,mile bumper-to-bumper warranty (year/100,mile warranty in the power train), and the peace-of-mind that comes with this If this offer is of interest to you, please contact me at (XXX) XXX-XXXX or by return email, to schedule an appointment to go over the details I look forward the hearing from you very soon Thank you, [redacted] Internet Sales Specialist Loren Hyundai Waukegan Road Glenview, Il XXXXX XXX-XXX-XXXX By the way, in the original, the words zero money down were in boldface type to emphasize what an attractive offer it was Final Business Response / [redacted] (4000, 9, 2014/11/18) */ Mr [redacted] : Based on your correspondence, it is clear that you are focused on the no money down wording stated in our offer to youOur offer is in no way misleading or any different from offers made by other dealers in this area An offer of no money down on a car lease does not mean that no cash is required at the time of lease signingThe first month's payment is always required up front when leasing (lease payments are always paid in advance, which is different than loan payments which are paid in arrears) Furthermore, in Illinois, every person that leases a vehicle is required to pay up front official new-car fees for license, title, documentation and sales tax imposed by the state and countyA dealer merely collects these fees and passes them along to the state and county governmentThese fees are not negotiable The foregoing fees are collected as up-front cashThese fees are not included in the lease payments you might see as part of a TV commercial, on a car company web site, or newspaper adEven if you see a "no money down" lease deal, you still must pay the official fees at the time of signing Our lease offer remains open to you on a either a Hyundai Elantra SE or a Hyundai Sonata SEThe lease payment will be the same as you are paying now - $per month for months and 12,miles per yearSales tax, license/title, documentation fee and first payment (payments remaining) would be due at delivery The foregoing lease offer represents the same deal we made with you on your current lease when you paid the up front fees covering sales tax, license/title, documentation fee and first payment We look forward to your response Sincerely, [redacted] General Manager Loren Hyundai, Inc Waukegan Rd Glenview, IL XXXXX Final Consumer Response / [redacted] (4200, 11, 2014/11/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is, and remains, a dishonest misrepresentation of the offer I was sent, which unambiguously stated zero dollars down I just looked at the websites of three competitive dealers (VW, Honda and Subaru) looking for lease dealsAll three carefully and clearly stated what was actually due at signingWhen taxes titles and fees were involved, they said soClearly Then, I asked each dealership if they would quote me a price with those costs rolled into the leaseTheir answers were all yes, of course According to Loren Hyundai, this is impossibleBut they are again being dishonest Loren made a bait-and-switch offer, and they continue to bluff throughI am postponing any legal action to see if the Revdex.com acts
FILE I RECIEVED YOUR COMPLAINT ON MICHAEL [redacted] OUR RESPONSE IS THIS CAR WAS SOLD AS IS AND SHOWN AND HE SIGNED AND NEW THATWE OFFERED TO SELL HIM A UC WARRANTY BUT HE DECLINED THE PURCHASE .A COUPLE OF DAYS LATER HE BROUGHT HIS TITLE IN AND SAID THE CAR NEEDED A FRT MOTOR MOUNT AND A REAR SHOCK ABSORBER WAS LEAKING AIR.WE REPAIRED THESE ITEMS AT NO CHARGE EVEN HE BOUGHT THIS CAR AS IS AN SHOWN AT NO TIME WAS THIS CAR UNSAFE TO DRIVE THE ITEMS WERE STILL OK BUT HIS MECHANIC TOLD HIM THEY NEEDED REPLACING SO WE DID IT TO MAKE THE COUSTOMER HAPPY THEN THE COUSTOMER WROTE A NASTY REVIEW ON YELP AFTER THE REPAIRS WERE MADE THE UC MGER HAS ASKED HIM TO COME IN ON OCASSIANS TO TRY AN RESOLVE THE PROBLEM BUT HE HASNT COME IN AS OF THIS WRITING I CALLED MR [redacted] THIS MORNING BUT HE HS NOT RESPONDED YET .I WILL DO EVERYTHING WITH IN REASON TO RESOLVE THIS CLAIM DENNIS [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/05/12) */ Contact Name and Title: [redacted] Service D Contact Phone: XXX XXX XXXX Contact Email: [redacted] @lorenautogroup.com Arnold [redacted] came into Loren Hyundai 08/16/for oil and filter change and two Hyundai campaignsOn [redacted] Mr [redacted] sent to Hyundai a customer survey with a request for corporate customer service for resolving issuesMr [redacted] was contacted by email asking what we could help him resolve regarding his visit to dealershipMr [redacted] email Loren Hyundai back about damage done to his rear bumper while in wash rackMr [redacted] was contacted to set up a time for the service manager could inspect the damageVehicle was inspected and was agreed that we would repair rear bumper scratchMr [redacted] inquired as to who would do repair on bumperService manager explained that repair would be done by our outside shop, Mr [redacted] express concern that spot repair would not last and bumper would not look correctService manager explain that we would make sure the repair was done correctly and would not be noticeableMr [redacted] hascontacted Hyundai twice to talk to them regarding dealerships decisionMr [redacted] returned to dealership 04/25/with estimate from a shop of his choice with request for Loren Hyundai to pay for repair at his shopOn 04/28/Mr [redacted] was told Loren Hyundai would repair his rear bumper at no charge to him at our repair shopMr [redacted] has had multiple meetings and phone calls with service manager and we have requested multiple times to set up a time when we can correct the damage to his vehicleLoren will repaint the entire rear bumper and give MrSmith a loaner while his car is in our shop and we apologize for the inconvenienceThis claim should have been done and over when the damageoccurred again we will fix what we scratched on Mr [redacted] car Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/05/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) First of all, the statement "Mr [redacted] express concern that spot repair would not last" is falseThat issue was never in questionThe issue in question which Loren Hyundai fails to mention in their response to the Bureau, is the single unacceptable offer that has been made to repair the damage with "cost cutting short cuts"Only now after the contact to the Revdex.com does Loren now offer to paint the entire bumperAgain, after my month ordeal and experience with Loren Hyundai AND comments from another employee of this dealership, I simply do not trust leaving my vehicle with these people and would like a payment of $(which came from a reputable shop, [redacted] & [redacted] so I may take my vehicle to a shop of my choice and I will then be happy to consider this matter closed Final Business Response / [redacted] (4000, 11, 2014/06/02) */ We received letter from Office of Attorney General May I have included a copy of our responceWe will reimburse Mr [redacted] for repairs to rear bumper scratch when he present bill on completed workAs of todays date Mr [redacted] has not contacted us regarding our offer Final Consumer Response / [redacted] (4200, 14, 2014/06/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have indicated to Mr [redacted] on several occasions over the past year, that I am not interested in having Loren Hyundai repair my vehicle for the previously discussed reasonsRegardless of Mr [redacted] eloquent responses to the Revdex.com, I have also discussed with him on several occasions, that due to my traveling schedule, I am not interested in having Loren Hyundai dictate when or where I should have my vehicle fixedI would like to be paid the agreed upon amount of $and be allowed to take the vehicle to a shop of my choice at a time of my choice and I will consider this matter with the Revdex.com, Attorney Generals Office and other remedies I am seeking, closed
Initial Business Response / [redacted] (1000, 5, 2015/06/13) */ Dear Valued Customer: We sincerely regret that you feel that Loren Hyundai provided poor customer service in this matter and that we were otherwise unfair in not refunding your down-payment. In order to be fair, we believe it... important to point out a few facts that are missing from your complaint that relate to the entire series of events and circumstances and which address the customer service and refund issue. As you know, on three separate occasions, our sales staff picked you up at home and on two occasions, drove you back home as a courtesy. The second time you were at our store, you agreed to purchase the vehicle in question and you signed a purchase contract and provided a $500 non-refundable down-payment. As you know and as it states on the purchase contract, the $500 down-payment was non-refundable because: (1) as we did not have the specific vehicle you wanted in-stock, we had to buy the vehicle from another Hyundai dealer and have one of our sales staff pick it up and bring back to our store; and (2) you requested that we install a remote starter on the vehicle once we had it. Loren Hyundai obtained the vehicle you ordered, installed the remote starter feature you requested, and contacted you to schedule delivery of the vehicle. You then agreed to come in to finish the transaction and take delivery. After our sales associate picked you up at home, you came in to take delivery. At no time did you have any objections to the vehicle we obtained; quite the contrary, you were very please. Moreover, you did not have any issue with the financing you were approved for. For the first time, you informed us that you were unhappy with the rate/price that your insurance company had quoted, and therefore, wanted to wait to take delivery until you resolved this matter. Although the procurement of insurance was not related to our obligations, we nonetheless offered to assist you in finding a lower rate/price - you refused. After you informed us that you would not take delivery, you requested that we drive you home. Unfortunately, we did not have an available staff member. Instead, we offered to assist you in getting a one day rental car at a discounted rate, which you agreed to. The last time you came in was with your son, and on this date, you informed us that you changed your mind, did not want to purchase the vehicle, and demanded a refund. When we attempted to assist you resolve the insurance issue, you did not want to discuss it and simply demanded the refund. When we reminded you of the non-refundable agreement as stated on the purchase contract, your son became upset and unfortunately, a shouting match ensued followed by your son poking his finger in the eye of our manager. At this point you and your son left the store. As a final effort to resolve matters, I called your son and again offered our assistance. We never heard back from you or your son. Based on the above facts, Loren Hyundai believes it provided outstanding customer service, took all steps to offer assistance or otherwise resolve any and all issues, and in no way were ever rude or otherwise disrespectful towards you. We therefore ask that this complaint should remove and closed from our file. We hope this clarifies the situation and look forward to resolving this matter. Sincerely, [redacted] General Manager Loren Hyundai [redacted] Glenview, IL XXXXX XXX-XXX-XXXX
Loren Hyundai Customer Service was top notch! [redacted] is very professional, honest and makes the Sale experience worthwhileGeneral Manager and Finance Manager [redacted] was open about different options, monthly payments and financing that was affordable for my friend ***Would definitely recommend this dealer and ***! ***, [redacted] and the rest of the staff won't disappoint you!
Initial Business Response / [redacted] (1000, 5, 2014/11/11) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @aol.com Mr [redacted] , We sincerely regret that you feel that we at Loren Hyundai failed to provide to you what was stated in our correspondence Our goal was to provide you an upgrade to a new model Hyundai from your current vehicle and keep your lease payments about the same with no money down When you were here, we offered exactly this option on a month lease for a brand new Hyundai Sonata SPORT with an MSRP of $24,for $a month with no money down, or a month lease for a brand new Hyundai Sonata SE with an MSRP of $22,for $a month with no money downOn either offer, only sales tax, license/title, documentation fee and first payment (payments remaining) would be due at delivery Our lease offer remains open to you on a either a Hyundai Elantra SE or a Hyundai Sonata SEThe lease payment will be the same as you are paying now - $per month for months and 12,miles per yearSales tax, license/title, documentation fee and first payment (payments remaining) would be due at delivery The foregoing lease offer represents the same deal we made with you on your current lease when you paid $3,to cover sales tax, license/title, documentation fee and first payment We hope this clarifies the situation and look forward to resolving this matter Sincerely, [redacted] General Manager Loren Hyundai Waukegan Rd, Glenview, IL XXX-XXX-XXXX www.napletonlorenhyundai.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/11/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) The offer I received from their representative (the bait that drew me into the dealership) says, clearly and unambiguously, zero money downZero the dealership's current position says " Sales tax, license/title, documentation fee and first payment (payments remaining) would be due at delivery." The distance between these two points is several thousand dollars I have leased numerous cars over the years, often with the taxes, title, etcrolled into the deal for zero dollars downIt is not unusual at allAnd zero means zero Bait and switch may be common, but it is still unethical FYI, here again is the text I received from their internet sales person: Hi [redacted] , My name is [redacted] and I am the Internet Sales Specialist at Loren Hyundai in Glenview We are contacting current Hyundai owners, such as yourself, to offer a fantastic opportunity for us to buy back your current Hyundai in exchange for a brand new modelWe actually have people looking specifically for your Hyundai Elantra! As an incentive to do this, we will put you into a brand new Hyundai and either lower your current payment or keep your payments about the same, with zero money down This offer includes us paying-off your current Hyundai Elantra and placing you into a brand new model with a new year/60,mile bumper-to-bumper warranty (year/100,mile warranty in the power train), and the peace-of-mind that comes with this If this offer is of interest to you, please contact me at (XXX) XXX-XXXX or by return email, to schedule an appointment to go over the details I look forward the hearing from you very soon Thank you, [redacted] Internet Sales Specialist Loren Hyundai Waukegan Road Glenview, Il XXXXX XXX-XXX-XXXX By the way, in the original, the words zero money down were in boldface type to emphasize what an attractive offer it was Final Business Response / [redacted] (4000, 9, 2014/11/18) */ Mr [redacted] : Based on your correspondence, it is clear that you are focused on the no money down wording stated in our offer to youOur offer is in no way misleading or any different from offers made by other dealers in this area An offer of no money down on a car lease does not mean that no cash is required at the time of lease signingThe first month's payment is always required up front when leasing (lease payments are always paid in advance, which is different than loan payments which are paid in arrears) Furthermore, in Illinois, every person that leases a vehicle is required to pay up front official new-car fees for license, title, documentation and sales tax imposed by the state and countyA dealer merely collects these fees and passes them along to the state and county governmentThese fees are not negotiable The foregoing fees are collected as up-front cashThese fees are not included in the lease payments you might see as part of a TV commercial, on a car company web site, or newspaper adEven if you see a "no money down" lease deal, you still must pay the official fees at the time of signing Our lease offer remains open to you on a either a Hyundai Elantra SE or a Hyundai Sonata SEThe lease payment will be the same as you are paying now - $per month for months and 12,miles per yearSales tax, license/title, documentation fee and first payment (payments remaining) would be due at delivery The foregoing lease offer represents the same deal we made with you on your current lease when you paid the up front fees covering sales tax, license/title, documentation fee and first payment We look forward to your response Sincerely, [redacted] General Manager Loren Hyundai, Inc Waukegan Rd Glenview, IL XXXXX Final Consumer Response / [redacted] (4200, 11, 2014/11/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is, and remains, a dishonest misrepresentation of the offer I was sent, which unambiguously stated zero dollars down I just looked at the websites of three competitive dealers (VW, Honda and Subaru) looking for lease dealsAll three carefully and clearly stated what was actually due at signingWhen taxes titles and fees were involved, they said soClearly Then, I asked each dealership if they would quote me a price with those costs rolled into the leaseTheir answers were all yes, of course According to Loren Hyundai, this is impossibleBut they are again being dishonest Loren made a bait-and-switch offer, and they continue to bluff throughI am postponing any legal action to see if the Revdex.com acts
FILE I RECIEVED YOUR COMPLAINT ON MICHAEL [redacted] OUR RESPONSE IS THIS CAR WAS SOLD AS IS AND SHOWN AND HE SIGNED AND NEW THATWE OFFERED TO SELL HIM A UC WARRANTY BUT HE DECLINED THE PURCHASE .A COUPLE OF DAYS LATER HE BROUGHT HIS TITLE IN AND SAID THE CAR NEEDED A FRT MOTOR MOUNT AND A REAR SHOCK ABSORBER WAS LEAKING AIR.WE REPAIRED THESE ITEMS AT NO CHARGE EVEN HE BOUGHT THIS CAR AS IS AN SHOWN AT NO TIME WAS THIS CAR UNSAFE TO DRIVE THE ITEMS WERE STILL OK BUT HIS MECHANIC TOLD HIM THEY NEEDED REPLACING SO WE DID IT TO MAKE THE COUSTOMER HAPPY THEN THE COUSTOMER WROTE A NASTY REVIEW ON YELP AFTER THE REPAIRS WERE MADE THE UC MGER HAS ASKED HIM TO COME IN ON OCASSIANS TO TRY AN RESOLVE THE PROBLEM BUT HE HASNT COME IN AS OF THIS WRITING I CALLED MR [redacted] THIS MORNING BUT HE HS NOT RESPONDED YET .I WILL DO EVERYTHING WITH IN REASON TO RESOLVE THIS CLAIM DENNIS [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/05/12) */ Contact Name and Title: [redacted] Service D Contact Phone: XXX XXX XXXX Contact Email: [redacted] @lorenautogroup.com Arnold [redacted] came into Loren Hyundai 08/16/for oil and filter change and two Hyundai campaignsOn [redacted] Mr [redacted] sent to Hyundai a customer survey with a request for corporate customer service for resolving issuesMr [redacted] was contacted by email asking what we could help him resolve regarding his visit to dealershipMr [redacted] email Loren Hyundai back about damage done to his rear bumper while in wash rackMr [redacted] was contacted to set up a time for the service manager could inspect the damageVehicle was inspected and was agreed that we would repair rear bumper scratchMr [redacted] inquired as to who would do repair on bumperService manager explained that repair would be done by our outside shop, Mr [redacted] express concern that spot repair would not last and bumper would not look correctService manager explain that we would make sure the repair was done correctly and would not be noticeableMr [redacted] hascontacted Hyundai twice to talk to them regarding dealerships decisionMr [redacted] returned to dealership 04/25/with estimate from a shop of his choice with request for Loren Hyundai to pay for repair at his shopOn 04/28/Mr [redacted] was told Loren Hyundai would repair his rear bumper at no charge to him at our repair shopMr [redacted] has had multiple meetings and phone calls with service manager and we have requested multiple times to set up a time when we can correct the damage to his vehicleLoren will repaint the entire rear bumper and give MrSmith a loaner while his car is in our shop and we apologize for the inconvenienceThis claim should have been done and over when the damageoccurred again we will fix what we scratched on Mr [redacted] car Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/05/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) First of all, the statement "Mr [redacted] express concern that spot repair would not last" is falseThat issue was never in questionThe issue in question which Loren Hyundai fails to mention in their response to the Bureau, is the single unacceptable offer that has been made to repair the damage with "cost cutting short cuts"Only now after the contact to the Revdex.com does Loren now offer to paint the entire bumperAgain, after my month ordeal and experience with Loren Hyundai AND comments from another employee of this dealership, I simply do not trust leaving my vehicle with these people and would like a payment of $(which came from a reputable shop, [redacted] & [redacted] so I may take my vehicle to a shop of my choice and I will then be happy to consider this matter closed Final Business Response / [redacted] (4000, 11, 2014/06/02) */ We received letter from Office of Attorney General May I have included a copy of our responceWe will reimburse Mr [redacted] for repairs to rear bumper scratch when he present bill on completed workAs of todays date Mr [redacted] has not contacted us regarding our offer Final Consumer Response / [redacted] (4200, 14, 2014/06/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have indicated to Mr [redacted] on several occasions over the past year, that I am not interested in having Loren Hyundai repair my vehicle for the previously discussed reasonsRegardless of Mr [redacted] eloquent responses to the Revdex.com, I have also discussed with him on several occasions, that due to my traveling schedule, I am not interested in having Loren Hyundai dictate when or where I should have my vehicle fixedI would like to be paid the agreed upon amount of $and be allowed to take the vehicle to a shop of my choice at a time of my choice and I will consider this matter with the Revdex.com, Attorney Generals Office and other remedies I am seeking, closed
Initial Business Response / [redacted] (1000, 5, 2015/06/13) */ Dear Valued Customer: We sincerely regret that you feel that Loren Hyundai provided poor customer service in this matter and that we were otherwise unfair in not refunding your down-payment. In order to be fair, we believe it... important to point out a few facts that are missing from your complaint that relate to the entire series of events and circumstances and which address the customer service and refund issue. As you know, on three separate occasions, our sales staff picked you up at home and on two occasions, drove you back home as a courtesy. The second time you were at our store, you agreed to purchase the vehicle in question and you signed a purchase contract and provided a $500 non-refundable down-payment. As you know and as it states on the purchase contract, the $500 down-payment was non-refundable because: (1) as we did not have the specific vehicle you wanted in-stock, we had to buy the vehicle from another Hyundai dealer and have one of our sales staff pick it up and bring back to our store; and (2) you requested that we install a remote starter on the vehicle once we had it. Loren Hyundai obtained the vehicle you ordered, installed the remote starter feature you requested, and contacted you to schedule delivery of the vehicle. You then agreed to come in to finish the transaction and take delivery. After our sales associate picked you up at home, you came in to take delivery. At no time did you have any objections to the vehicle we obtained; quite the contrary, you were very please. Moreover, you did not have any issue with the financing you were approved for. For the first time, you informed us that you were unhappy with the rate/price that your insurance company had quoted, and therefore, wanted to wait to take delivery until you resolved this matter. Although the procurement of insurance was not related to our obligations, we nonetheless offered to assist you in finding a lower rate/price - you refused. After you informed us that you would not take delivery, you requested that we drive you home. Unfortunately, we did not have an available staff member. Instead, we offered to assist you in getting a one day rental car at a discounted rate, which you agreed to. The last time you came in was with your son, and on this date, you informed us that you changed your mind, did not want to purchase the vehicle, and demanded a refund. When we attempted to assist you resolve the insurance issue, you did not want to discuss it and simply demanded the refund. When we reminded you of the non-refundable agreement as stated on the purchase contract, your son became upset and unfortunately, a shouting match ensued followed by your son poking his finger in the eye of our manager. At this point you and your son left the store. As a final effort to resolve matters, I called your son and again offered our assistance. We never heard back from you or your son. Based on the above facts, Loren Hyundai believes it provided outstanding customer service, took all steps to offer assistance or otherwise resolve any and all issues, and in no way were ever rude or otherwise disrespectful towards you. We therefore ask that this complaint should remove and closed from our file. We hope this clarifies the situation and look forward to resolving this matter. Sincerely, [redacted] General Manager Loren Hyundai [redacted] Glenview, IL XXXXX XXX-XXX-XXXX