Lorenco's Hair Salon & Day Spa

Revdex.com Jefferson St NE, Ste AAlbuquerque, NM To whom it may concern, In response to the complaint left about Lorenco's Salon, we have tried several times to assess and resolve the situationThe services received and disputed were a $charge for semi-permanent
eyelash extensionsWithin her complaint, she mentions she was quoted a lower priceAs we discussed with her, and all of our clients prior to booking appointments, our base prices start at $and can go up to $depending on the amount of lashes placed and time the stylist usedThrough looking at our scheduling, she received a full glamour lash set which retails at $before taxThese appointments are generally scheduled for a two hour blockShe had been scheduled and worked on for an hour the first appointment due to stylist time constraints, which she was aware of and originally agreed toWe had scheduled an hour for a follappointment to continue on with the glamour set, in which she was listed as a no-showAt the time of the original appointment, the card was then charged for a total of $after New Mexico Sales TaxWe have enclosed a copy of the receipt.Among the complaint was the issue of the lashes falling out within a weekLorenco's Salon has been a large name in the lash industry for years, and our stylists are extensively trained in application to ensure that this semi-permanent enhancement lastsWe try our absolute best to educate clientele that it is to naturally shed ten to eleven lashes a week, and they are given a list of aftercare and home care instructions to make sure that these lastGenerally clients come for regular fills weekly, or bi-weeklyWhen this guest first let us know that she was unhappy, our receptionist had fielded several which our manager tried to respond toDue to scheduling conflicts the manager was unable to reach her, and had left her a voicemailOur manager reached out again, but was unable to speak with her and had left a voicemail offering a credit for another service worth $50.00, which or refund $to bring the price of her lashes to the Basic Eyelash Set, but we did not hear back from herDirectly after this call, I myself, owner of Lorenco's Salon, spoke with her to express regret that the situation had become like thisOur manager also attempted to call and apologize for the situation and continuously missing each other's phone calls, during which the client hung up the phoneWhile trying to propose a fix to the situation ,originally, we had offered an entirely new set of eyelashes worth the original retail value of $She was unhappy with this resolution, and requested a full refund which we agreed uponAs we tried to contact her to collect a mailing address to send a written check, or card number to submit a reimbursement, she was aggressive to the receptionist on the line and hung up on herWe are hoping to resolve this but still have not been able to obtain her informationWe have tried extensively to work with this guest and find a good common ground on how to resolve the issueCindy K*** Owner Lorenco's Salon