Lorens House of Carpets Reviews (1)
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Lorens House of Carpets Rating
Description: Carpet & Rug Dealers - New, Floor Materials - Retail, Windows, Resilient & Vinyl Flooring, Floors - Hardwood, Floors - Laminate, Floor Coverings & Installation, Tile - Ceramic - Contractors & Dealers
Address: 4949 Buckhouse Ln, Missoula, Montana, United States, 59804-9505
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Review: Vinyl flooring was installed and worked on to get flooring to lay flat twice by Loren's installer. [redacted] owner has refused to take phone calls, [redacted] the Manager who did take a call yesterday 04/02/2013 informed me that he had talked with [redacted] and that he had a bid to do and then he would be down to fix it. He never showed up and never called and will not answer the phone now.Desired Settlement: Loren;s has a add that they run on TV. 100% satisfaction or we will replace it no questions asked. That is what we want. Either the flooring we now have fixed 100% to ouir satisfaction or replaced.
Business
Response:
April 25, 2013
Belter Business Bureau
152 S. Jefferson Street, Suite 200
Spokane, WA 99201^4352
Re[redacted] and [redacted] - Revdex.com complaint ID: 9489482 (9097031)
Ms. [redacted],
At the time the [redacted]’s first started calling [redacted] he was at home with pneumonia.
I was not available to take their call on 4/2/13 as I was working on a very large bid, but got back to them as soon as I could. Before I could call back Mrs, [redacted] called and was very upset. I told her I would get hold of [redacted], which I did. That same day I went down and inspected the floor, I told them I would take care of it,
I then had the [redacted]'s come in and pick a color of vinyl. We ended up upgrading their original choice from a $.99 per square foot product to a $2.50 per square foot product at no additional charge to them.
On April 10, 2013 our installer went back to the [redacted]’s home and replaced the vinyl that had been damaged when first installed.
The customers have signed an Installation Satisfaction Approval form (copy attached) that they are satisfied with the final results.
that the [redacted]’s had is contracted through
We do apologize for taking so long to correct the problem regarding their installation, but we stand by any work that our store, if the customer is notsatisfied, we will fix it.
General Manager
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID 9489482, and find that this resolution is satisfactory to me.
Regards,