First and foremost we wish to apologize for any inconvenience your experienced at our Inn. I was informed about the bugs you noticed but was surprised when you told the desk "you wanted to stay in that very room with the critters". "Just have someone spray". So our maintenance man...
came by twice to spray, but both times he knocked and no one answered, then thinking you stepped out he was going to use his master key and spray. But you room deadbolt was on, meaning you were in the room both times. Later, [redacted] told me she was moving you to a nice room or even a Suite at no additional charge to accommodate you. But after that I found out you all left ! We had several rooms to choose from and even a Suite if you so desired, but again you left without letting her accommodate you. Upon checking the lock on 125 it worked fine and needed no repair, perhaps you inserted the key incorrectly. Two of us searched for a spider in 153 and could not find it or a cobb web. Unfortunately, since you did not accept any of several nice rooms we had and/or did not give our staff a chance to kill any of the bugs we are unable to grant a refund or adjustment. I do wish to thank you for your comments of course, which help us improve our Inn for future guests.
First and foremost we wish to apologize for any inconvenience your experienced at our Inn. I was informed about the bugs you noticed but was surprised when you told the desk "you wanted to stay in that very room with the critters". "Just have someone spray". So our maintenance man...
came by twice to spray, but both times he knocked and no one answered, then thinking you stepped out he was going to use his master key and spray. But you room deadbolt was on, meaning you were in the room both times. Later, [redacted] told me she was moving you to a nice room or even a Suite at no additional charge to accommodate you. But after that I found out you all left ! We had several rooms to choose from and even a Suite if you so desired, but again you left without letting her accommodate you. Upon checking the lock on 125 it worked fine and needed no repair, perhaps you inserted the key incorrectly. Two of us searched for a spider in 153 and could not find it or a cobb web. Unfortunately, since you did not accept any of several nice rooms we had and/or did not give our staff a chance to kill any of the bugs we are unable to grant a refund or adjustment. I do wish to thank you for your comments of course, which help us improve our Inn for future guests.