Lorraine A Walker MD

This response is regarding the complaint submitted 06/09/2015Our office contacted the patients insurance numerous times and the patient's deductiblewas not met at the time of serviceThe office contacted the patient on 06/09/andexplained to her we would reverse the payment of $275.00, once the amount wasdeposited into DrLorraine Walkers bank accountHowever the patient contacted herbank to reverse the charge at Wells FargoThe patient's first instinct was to complain toRevdex.com, even after we spoke to her to take care of her disputeThis transaction was notfraudHer insurance company did not clearly explain her benefits to our front officereceptionistThe patient received her refund and we are waiting to receive payment fromher insurance company for services rendered.Regards,Billing departmentC/o of DrLorraine AWalker

This response is regarding the complaint submitted 06/09/2015Our office contacted the patients insurance numerous times and the patient's deductiblewas not met at the time of serviceThe office contacted the patient on 06/09/andexplained to her we would reverse the payment of
$275.00, once the amount wasdeposited into DrLorraine Walkers bank accountHowever the patient contacted herbank to reverse the charge at Wells FargoThe patient's first instinct was to complain toRevdex.com, even after we spoke to her to take care of her disputeThis transaction was notfraudHer insurance company did not clearly explain her benefits to our front officereceptionistThe patient received her refund and we are waiting to receive payment fromher insurance company for services rendered.Regards,
Billing departmentC/o of DrLorraine AWalker

This response is regarding the complaint submitted 06/09/2015Our office contacted the patients insurance numerous times and the patient's deductiblewas not met at the time of service. The office contacted the patient on 06/09/2015 andexplained to her we would reverse the payment of $275.00, once the...

amount wasdeposited into Dr. Lorraine Walkers bank account. However the patient contacted herbank to reverse the charge at Wells Fargo. The patient's first instinct was to complain toRevdex.com, even after we spoke to her to take care of her dispute. This transaction was notfraud. Her insurance company did not clearly explain her benefits to our front officereceptionist. The patient received her refund and we are waiting to receive payment fromher insurance company for services rendered.Regards,Billing departmentC/o of Dr. Lorraine A. Walker

Review: I am filing a complaint against Dr. Lorraine Walker for the reason that during my office visit on Monday, June 8th I was told my deductible had not been met and the amount owed against my deductible was $500. Due to this occurance I would need to pay for my services in full which amounted to $275. I spoke with [redacted] and asked where she uncovered this informtation as this did not seem accurate. She proceeded to tell me this was directly coming from Aetna and she checked multiple times and I needed to pay the amount of $275. I asked if I could make several phone calls to clarify this issue and was not sucessful in getting through. Meanwhile, [redacted] stood there anxiously waiting to collect the money. I had a meeting in Newport Beach to get to at 12:30 and did not have time to sit there and battle this charge. I then paid the amount of $275.00 on my Visa card. When I left the office I was able to get in contact with my Aetna provider [redacted] and was told my family deductible had been met and the only charge I should have paid was my $25.00 copay. I had [redacted] reach out to the office and she spoke with [redacted] and clarified the situation and explained I was billed incorrectly and should only pay my copay of $25 as the rest would be billed through my insurance. Following my 12:30 meeting I returned to the office to resolve this billing issue in person and [redacted] explained she wrote a sicky note for [redacted] the billing coordinator to fix this. I asked what time [redacted] would be available and she said 3pm. I returned home and contacted my insurance provider again and had them reach out to [redacted] and they could not get past [redacted] who said she was with patients.[redacted] was not able to provide and turnaround or follow up time which left my contact with Aetna uncomfortable. This office charged me for $275 which I did not owe them and they are not adequatly providing me with the refund I am owed. I need to be refunded immediatly as this is fraud. I am owed $250 by this office as I only owe them my $25 copayDesired Settlement: Refund my Visa card $250 immediatly as I should only be paying my $25 copay. Bill my insurance provider Aetna for my visit and if I owe anything additional following my insurance being billed please send me an invoice in the mail.

Business

Response:

This response is regarding the complaint submitted 06/09/2015Our office contacted the patients insurance numerous times and the patient's deductiblewas not met at the time of service. The office contacted the patient on 06/09/2015 andexplained to her we would reverse the payment of $275.00, once the amount wasdeposited into Dr. Lorraine Walkers bank account. However the patient contacted herbank to reverse the charge at Wells Fargo. The patient's first instinct was to complain toRevdex.com, even after we spoke to her to take care of her dispute. This transaction was notfraud. Her insurance company did not clearly explain her benefits to our front officereceptionist. The patient received her refund and we are waiting to receive payment fromher insurance company for services rendered.Regards,Billing departmentC/o of Dr. Lorraine A. Walker