Lorusso Travel Agency, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been
resolved because:
In regards to my complaint against advantage Hyundai, I still have not received the promised refund.Please advise.Sincerely,Jennifer P*** Sent from my iPhone

this was a promotion from Hyundai corporation and not advantage HyundaiI also have no record of this customer ever being present in my storeI am aware of the promotion and if they were here on that promotion we would have their info in the system and a copy of their lisence for the test
drive. please have them call Hyundai consumer affairs as I have no record of them ever being here and it was not an advantage Hyundai promotion

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved Had Advantage Hyundai shown this "good faith" in the beginning, since they were the ones who put the tint on the Windows, this could have been avoided Hopefully this sort of thing will not happen going forward
Sincerely,
*** ***

Although the dealership does not feel that they have done anything wrong, as a sign of the dealership’s good faith, the dealership is willing to pay the damage fee of Two Hundred Seventeen 25/($217.25) DollarsPlease let me know if this is acceptable so I may advise the dealership and prepare
the appropriate paperwork. John GG***General CounselAdvantage Hyundai

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

When we came for the test drive, we had indicated that we both have the test drive promotion coupon and we both submitted the coupon. Two different people living in different addresses are both entitled for the promotion. Coming to the dealership together does not constitute that we live in the same address -- our driver license and the promotion form clearly proved this. All requirements were met to be eligible for $50 gift cards each. Please issue the gift card to [redacted] , as AdvantageHyundai and corporate Hyundai has wasted more time then the gift card is worth. Do not advertise a promotion that your company cannot honor. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This will be the dealership final response to this complaint. The dealership has provided the customer [redacted] with the $50.00 gift card. The customer and this mother acted as one household during the test drive. The dealership recommends that the customer review all the necessary requirements and information to qualify as two separate households. Robert J. T** Legal Assistant General Counsel’s Office Advantage Hyundai

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Once again I'm caught in the middle between the dealership and HMF. Yes, HMF and Hyundai are separate. HMF is a glorified collection agency which Hyundai should be ashamed to be associated with- but that's a different complaint for a different time.As far as this situation goes- yes. "Technically" their billing methods and reasoning are correct. I'm sure that somewhere in the stack of papers I signed there was some fine print that I could be billed. The problem is that no one ever told me that or explained that to me. This is the 3rd consecutive Sonata that I obtained from your dealership. Why should I be under the impression that this return process would be any different than the other 2 times? The only thing that is different this time is that your dealership decided to return the car to Hyundai instead of keeping it and selling it on the used portion of your lot. That opened them up the inspection process and the ability to overcharge me for minor damages that I would not have been responsible for if the car was kept and sold by Advantage. The only reason I'm being asked to pay anything is because you decided to send it back instead of keeping it. I have no control over what you do with the car after I give it back to you. I knew I was turning it in early and the salesman advised that I would NOT be responsible for any of the remaining payments or anything to do with the car I was returning. I actually had a deal set with another dealership in Hempstead that I broke to return to your dealership because I'm loyal and because I was told what an "amazing" deal I was getting. In reality, the "amazing" deal turned into you sending the car back to recoup whatever money you could after offering me such a good deal. I should've stayed with the original deal I had in Hempstead and never returned to Advantage. This has been an absolute nightmare.This whole process is sneaky and deceitful and is a way of handing me extra liability AFTER I leave and think that everything is fine. HMF stated that I should have been told the car was being sent back and offered an on site inspection to be told what liability I had- if I had any liability at all. None of this happened. I shook hands and drove off thinking I had a nice, new car and that everything was okay- as it always was in the past. Instead- I then receive an exorbitant bill in the mail 3 (!!!) months after completing the deal. This didn't even occur in a small time frame which is even worse.I don't think I should be responsible for any of these charges. I'm a loyal customer who returned the car in almost brand new condition, under the mileage and in great shape. Now HMF wants to nickel and dime me for scratches on a rim and tire treads being too low?!?!? The car was under the mileage, so if Hyundai puts low quality tires on that wear away quickly- I should be responsible? Furthermore, if I was told that the tires needed to be changed before I returned the car, I would've most certainly done that and at a much lower cost than the ridiculous amount I was being asked to pay. But again- I was never told any of this or given the opportunity to handle any of this because as far as I knew, this was a done deal.This is a terrible way to treat a loyal customer. I have lost all faith in Advantage Hyundai and Hyundai in general due to their terrible customer service and deceptive, deceitful billing practices. This is what being a loyal customer gets you.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

After reviewing the Customer’s file and complaint, we have concluded that the Dealership has done nothing wrong. Advantage Hyundai has supplied the customer with a loaner vehicle during this whole process at no cost to the customer. Advantage Hyundai did not receive an engine for the customer’s...

vehicle until 12/*/2016. Advantage Hyundai could not perform the repairs to vehicles unless provided the correct parts from suppliers. Advantage Hyundai did order the parts and supplies required for the repair to the customer’s vehicle on October *, 2016. Please be advised Advantage Hyundai is currently preforming this engine swap. This complaint should not reflect badly on Advantage Hyundai nor any of its’ affiliated companies and the dealership has not made any demand or claim against the Customer. Robert J. T** Legal Assistant General Counsel’s Office Advantage Hyundai

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.The representatives at Advantage Hyundai has honored the gift card to my mother on 03/**/2017 and myself on 03/**/2017. Thank you, [redacted] and Revdex.com, for your help!
Sincerely,
[redacted]

I do see they were here for the promotion. unclear why they didn't get it. I am sending them the link to receive it as we speak

Dear [redacted]Thanks for reaching out about this issue.There weren't any requirements for a written proof for this promotion. I had asked if there were any additional paperwork required fom us other than the gift card coupon (I have attached a copy of it) and they confirmed that is sufficient. Can John Stern provide proof that they hand out a documentation for completing a test drive? Maybe the representatives at Advantage Hyundai lost my license copies the same way they lost my application. Please note that I attached a copy of the email with the promotion. Here are my interactions with Hyundai corporate with their claim that it is Advantage Hyundai's responsibility to approve the gift card:12/*/16 My email to Hyundai Corporate:"To Whom It May ConcernMy mother and I went to Advantage Hyundai that is located in [redacted]on November [redacted]. We came for a test drive and showed the $50 prepaid [redacted]voucher. It has been more than three weeks and we still have not receivedthe gift card. We had submitted a support request related to the gift cardstatus and did not receive any responses from Advantage Hyundai. I havecalled the manager of Advantage Hyundai-- who unsurprisingly never answersthe phone -- and left a voicemail but my call has never been returned.It is absolutely upsetting and very disappointing that this promotion wouldbe advertised when the representatives are unwilling to honor it.I am hoping you would be able to help my mother and I with this issue. Wewere both supposed to receive a $50 gift card."12/**/16 Hyundai Corporate's response:"[redacted]"12/**/16 Hyundai Corporate's response:"[redacted] "1/[redacted]2017 My response to Hyundai Corporate:"To Whom It May ConcernI still have not received a response to my phone call regarding this issue.Can someone please explain why it is taking so long to process the giftcard? We still did not receive the gift card."1/** Hyundai Corporate's response"[redacted]"I think I spent way too much time trying to receive this gift card for my mother and I, which unfortunately Advantage Hyundai refuses to honor. I don't want anyone else to be treated the way I have been treated with these false advertisements.

I have reached out to my accounting department and they assured me that the refund was made on the [redacted] of this month and should be on back on the credit card which she left the deposit on. I attached a copy of the paperwork that we have confirming this. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

After reviewing the Customer’s Complaint and file, we have concluded that the Dealership has not done anything wrong. By the Customer’s own admission, the Dealership informed the customer that the engine was undrivable and had the oil control value removed. After receiving this information, the...

customer did not relay this same information to the Tow-Truck driver and the Tow-Truck driver started a “undrivable engine with the oil control valve removed.” We would not recommend starting an engine which was deemed “undrivable and had the oil control valve removed.” The vehicle was not in good condition when the customer drove the car into the dealership. The diagnostic performed on the vehicle proves that there was an issue with the vehicle’s oil control valve which needed immediate repair. The corrosion to the vehicle’s oil control valve was not caused by the dealership. Only recommended methods were used for the removal of the corroded oil control valve. The oil control valve was seized in the cylinder head. This removal was conducted by Hyundai Certified Service Technicians. Due to the severity damage to the oil control valve, the engine could not be salvaged or repaired. The dealership had given the customer the best choice of repair, which the customer refused and re-took possession of the vehicle. In good faith, the Dealership did not charge the customer for any fees in connection with diagnostic test or service performed. By virtue of the foregoing, it is plainly clear to see that the Dealership has consistently acted in good faith. At this time, the Dealership does not feel that they have done anything wrong and is not in the position to offer the Consumer any type of settlement. Robert J. T** Legal Assistant General Counsel’s Office Advantage Honda

Registration will be issues by [redacted] tomorrow

After reviewing the Customer’s file and complaint, we have concluded that the Customer’s complaint is with Hyundai Motor Finance and not with Advantage Hyundai. The bill in which the Customer received was from Hyundai Motor Finance. Hyundai Motor Finance and Advantage Hyundai are two separate...

entities. It should be noted that the Customer’s bill is in following with terms and conditions in his original lease which he had executed and approved. This complaint should not reflect badly on Advantage Hyundai nor any of its’ affiliated companies and the dealership has not made any demand or claim against the Customer. [redacted] General Counsel Advantage Hyundai

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

No good faith actions were rendered by Hyundai Advantage.  Proper customer service/relations were not followed.  I therefore dispute their response. The facts are clear.  My vehicle was driven into Hyundai Advantage on 02/**/2017.  Prior to that day my vehicle was in working order and drivable.  I brought in my vehicle with the chief complaint of hearing a sound from the right side when braking.  I advised that the check engine light had turn on and then immediately off the previous week.  The light was not on when I left my vehicle, and I had not experienced any engine trouble with my vehicle.   After leaving my vehicle in the care/possession of Hyundai Advantage it was made undriveable by attempted repair that was not authorized or made aware to me as the customer.  I was never informed that there was an issue with the oil valve.  I was not informed of Hyundai’s Service attempting to repair or their attempt of retrieval of the valve after it was dropped into the engine.  I as the customer should have been made aware of the situation immediately.  The information was not disclosed to me until over a week later, after I requested in writing of what occurred with my vehicle.   In addition I was never told by Hyundai Advantage’s Service their method of retrieval of the oil valve that had fallen into the engine.  I was informed of this by another auto repair shop that at my request inspected the vehicle.  I then was informed by that auto shop that holes were drilled into my engine.  I never authorized this.  I stand by my complaint and find fault with the handling of my vehicle at Hyundai Advantage.  I seek compensation for repair of my vehicle.   Hyundai Advantage only offered to locate a junk engine, in which I would have to pay $3584.62, in addition to this they  advised  that they would not provide a warranty.  The fact that a diagnostic charge was waived is not compensation of the related issue.  The fact is  that damage was caused to my vehicle. There have been no good faith actions taken by Hyundai Advantage to correct this.  I request Hyundai Advantage stand by their motto of providing 100% customer service.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

the check for the deposit will be mailed out today 3/**/16. I m not sure what the hold up was. apologize for the inconvenience