Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: When we came for the test drive, we had indicated that we both have the test drive promotion coupon and we both submitted the couponTwo different people living in different addresses are both entitled for the promotionComing to the dealership together does not constitute that we live in the same address -- our driver license and the promotion form clearly proved thisAll requirements were met to be eligible for $gift cards eachPlease issue the gift card to [redacted] , as AdvantageHyundai and corporate Hyundai has wasted more time then the gift card is worthDo not advertise a promotion that your company cannot honor In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.The representatives at Advantage Hyundai has honored the gift card to my mother on and myself on Thank you, [redacted] and Revdex.com, for your help! Sincerely, [redacted]
This will be the dealership final response to this complaintThe dealership has provided the customer [redacted] with the $gift cardThe customer and this mother acted as one household during the test driveThe dealership recommends that the customer review all the necessary requirements and information to qualify as two separate householdsRobert JT [redacted] Legal Assistant General Counsel’s Office Advantage Hyundai
After reviewing the Customer’s Complaint and file, we have concluded that the Dealership has not done anything wrongBy the Customer’s own admission, the Dealership informed the customer that the engine was undrivable and had the oil control value removedAfter receiving this information, the customer did not relay this same information to the Tow-Truck driver and the Tow-Truck driver started a “undrivable engine with the oil control valve removed.” We would not recommend starting an engine which was deemed “undrivable and had the oil control valve removed.” The vehicle was not in good condition when the customer drove the car into the dealershipThe diagnostic performed on the vehicle proves that there was an issue with the vehicle’s oil control valve which needed immediate repairThe corrosion to the vehicle’s oil control valve was not caused by the dealershipOnly recommended methods were used for the removal of the corroded oil control valveThe oil control valve was seized in the cylinder headThis removal was conducted by Hyundai Certified Service TechniciansDue to the severity damage to the oil control valve, the engine could not be salvaged or repairedThe dealership had given the customer the best choice of repair, which the customer refused and re-took possession of the vehicleIn good faith, the Dealership did not charge the customer for any fees in connection with diagnostic test or service performedBy virtue of the foregoing, it is plainly clear to see that the Dealership has consistently acted in good faithAt this time, the Dealership does not feel that they have done anything wrong and is not in the position to offer the Consumer any type of settlementRobert JT [redacted] Legal Assistant General Counsel’s Office Advantage Honda
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: No good faith actions were rendered by Hyundai Advantage Proper customer service/relations were not followed I therefore dispute their responseThe facts are clear My vehicle was driven into Hyundai Advantage on Prior to that day my vehicle was in working order and drivable I brought in my vehicle with the chief complaint of hearing a sound from the right side when braking I advised that the check engine light had turn on and then immediately off the previous week The light was not on when I left my vehicle, and I had not experienced any engine trouble with my vehicle After leaving my vehicle in the care/possession of Hyundai Advantage it was made undriveable by attempted repair that was not authorized or made aware to me as the customer I was never informed that there was an issue with the oil valve I was not informed of Hyundai’s Service attempting to repair or their attempt of retrieval of the valve after it was dropped into the engine I as the customer should have been made aware of the situation immediately The information was not disclosed to me until over a week later, after I requested in writing of what occurred with my vehicle In addition I was never told by Hyundai Advantage’s Service their method of retrieval of the oil valve that had fallen into the engine I was informed of this by another auto repair shop that at my request inspected the vehicle I then was informed by that auto shop that holes were drilled into my engine I never authorized this I stand by my complaint and find fault with the handling of my vehicle at Hyundai Advantage I seek compensation for repair of my vehicle Hyundai Advantage only offered to locate a junk engine, in which I would have to pay $3584.62, in addition to this they advised that they would not provide a warranty The fact that a diagnostic charge was waived is not compensation of the related issue The fact is that damage was caused to my vehicleThere have been no good faith actions taken by Hyundai Advantage to correct this I request Hyundai Advantage stand by their motto of providing 100% customer service In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: When we came for the test drive, we had indicated that we both have the test drive promotion coupon and we both submitted the couponTwo different people living in different addresses are both entitled for the promotionComing to the dealership together does not constitute that we live in the same address -- our driver license and the promotion form clearly proved thisAll requirements were met to be eligible for $gift cards eachPlease issue the gift card to [redacted] , as AdvantageHyundai and corporate Hyundai has wasted more time then the gift card is worthDo not advertise a promotion that your company cannot honor In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.The representatives at Advantage Hyundai has honored the gift card to my mother on and myself on Thank you, [redacted] and Revdex.com, for your help! Sincerely, [redacted]
This will be the dealership final response to this complaintThe dealership has provided the customer [redacted] with the $gift cardThe customer and this mother acted as one household during the test driveThe dealership recommends that the customer review all the necessary requirements and information to qualify as two separate householdsRobert JT [redacted] Legal Assistant General Counsel’s Office Advantage Hyundai
After reviewing the Customer’s Complaint and file, we have concluded that the Dealership has not done anything wrongBy the Customer’s own admission, the Dealership informed the customer that the engine was undrivable and had the oil control value removedAfter receiving this information, the customer did not relay this same information to the Tow-Truck driver and the Tow-Truck driver started a “undrivable engine with the oil control valve removed.” We would not recommend starting an engine which was deemed “undrivable and had the oil control valve removed.” The vehicle was not in good condition when the customer drove the car into the dealershipThe diagnostic performed on the vehicle proves that there was an issue with the vehicle’s oil control valve which needed immediate repairThe corrosion to the vehicle’s oil control valve was not caused by the dealershipOnly recommended methods were used for the removal of the corroded oil control valveThe oil control valve was seized in the cylinder headThis removal was conducted by Hyundai Certified Service TechniciansDue to the severity damage to the oil control valve, the engine could not be salvaged or repairedThe dealership had given the customer the best choice of repair, which the customer refused and re-took possession of the vehicleIn good faith, the Dealership did not charge the customer for any fees in connection with diagnostic test or service performedBy virtue of the foregoing, it is plainly clear to see that the Dealership has consistently acted in good faithAt this time, the Dealership does not feel that they have done anything wrong and is not in the position to offer the Consumer any type of settlementRobert JT [redacted] Legal Assistant General Counsel’s Office Advantage Honda
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
I do see they were here for the promotionunclear why they didn't get itI am sending them the link to receive it as we speak
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: No good faith actions were rendered by Hyundai Advantage Proper customer service/relations were not followed I therefore dispute their responseThe facts are clear My vehicle was driven into Hyundai Advantage on Prior to that day my vehicle was in working order and drivable I brought in my vehicle with the chief complaint of hearing a sound from the right side when braking I advised that the check engine light had turn on and then immediately off the previous week The light was not on when I left my vehicle, and I had not experienced any engine trouble with my vehicle After leaving my vehicle in the care/possession of Hyundai Advantage it was made undriveable by attempted repair that was not authorized or made aware to me as the customer I was never informed that there was an issue with the oil valve I was not informed of Hyundai’s Service attempting to repair or their attempt of retrieval of the valve after it was dropped into the engine I as the customer should have been made aware of the situation immediately The information was not disclosed to me until over a week later, after I requested in writing of what occurred with my vehicle In addition I was never told by Hyundai Advantage’s Service their method of retrieval of the oil valve that had fallen into the engine I was informed of this by another auto repair shop that at my request inspected the vehicle I then was informed by that auto shop that holes were drilled into my engine I never authorized this I stand by my complaint and find fault with the handling of my vehicle at Hyundai Advantage I seek compensation for repair of my vehicle Hyundai Advantage only offered to locate a junk engine, in which I would have to pay $3584.62, in addition to this they advised that they would not provide a warranty The fact that a diagnostic charge was waived is not compensation of the related issue The fact is that damage was caused to my vehicleThere have been no good faith actions taken by Hyundai Advantage to correct this I request Hyundai Advantage stand by their motto of providing 100% customer service In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]